Simple Life Longbenton reviews

★★★★★ 5/5

Trustpilot

Will has been a champion from day one...

Will has been a champion from day one, both polite and patient, even in those frustrating moments. We've had our fair share of problems having moved into a brand new apartment (No fault of SimpleLifeHomes I'd like to add - all the responsibility of the construction company.) What they have done, and more specifically Will has done, has made it easy to report issues, been quick to respond, as well as quick to resolve the issues (where within their power!) I've learnt in life, issues happen, whether we like it or not, what's important is how companies and people deal with those issues. SimpleLife have always been pleasant and happy to answer questions from application, moving in, to living here. The application process was easy (albeit extensive), costs/fees were clear, and they've typically been flexible. Happy to have moved in here and so far I'm confident that we're in good hands.

Aled · 6 October 2021

★★★★★ 5/5

Trustpilot

Great customer service

Great customer service. Amber was really helpful on the phones, it made the process much more simple.

James · 29 May 2026

★★★★★ 5/5

Trustpilot

Rebecca Evans has gone above and beyond…

Rebecca Evans has gone above and beyond at helping us secure a home. We recently moved to Manchester after my husband left the army as he is from here. Most estate agents would not give us the time of day because we had a credit issue. But Rebecca made numerous phone calls, cooperated with myself, my Dad and our brother in law who were both helping us by being guarantor. She’s the only person that hasn’t made us feel awful for past financial mistakes and has given us the opportunity to have a home together again. I cannot thank her enough for going above and beyond.

Rachael · 13 September 2021

★★★★★ 2/5

Trustpilot

Wished my experience was better

I waited this long to write this review because I wanted to be as objective as possible and give simple life enough time to resolve all issues but it seems we are getting no where with it. I would like to thank Courtney Davis and Kate Peel for their help throughout the application process, we had a few delays with the referencing but Kate was always available to respond to our calls and emails which was reassuring. Due to the delays with the referencing we got the keys to the house 5th of August even though the tenancy agreement started 29th of July, we accepted this since the terms and condition stated the landlord would not change the dates as the delay was due to no fault of his. Everything went downhill from here. A few issues were noted in the inventory which I believe was taken since the 27th of July so reasonably these issues should have been sorted before we moved in. One of which is the garden, Kate gave us details of our manager Jennifer who I sent an email on the 13th of August to ask when we will get someone to sort out the issues raised in the inventory, she responded she will get someone out ASAP. I didn’t hear from her again with details of when someone will be coming out so I sent another email 19th of August which she never responded to. Another issue was when I went to pick up the house keys, I was given 1 set of keys and told we will find a second one in the house since the agreement has two people and we should have two set of keys. Got there and no second key, my husband contacted Jennifer again to raise the inventory issues with her and the keys. We then got an email saying somebody will be out in 28days to look into the issues which listed every other thing apart from the grass cutting which we were more particular about and nothing about the keys. It’s almost 2months we have been in this house so you can imagine how full the garden is and it will take another 28days for someone to be out, we might as well move to the bush. I am 37weeks pregnant and this entire thing is stressing me out. We also noticed the pressure level on the boiler was low we tried to watch videos on how to sort this but apparently we need a key which should be in the boiler to fix it but the boiler had no key. Again we raised the garden abs boiler issues on fixflo, got a response from George Paton asking us to purchase the key and we will be reimbursed and no response regarding the garden even though they were to come out within 3days. The last 2months have been an absolute nightmare. I shouldn’t be dealing with this coupled with my pregnancy. It’s stressing me out.We might as well get someone to fix all the issues in the house and send the bill over to simple life. If we have to cut that garden, be rest assured we will leave it same way whenever we are leaving the property.

Temi · 10 September 2021

★★★★★ 1/5

Trustpilot

Joke of a company . . .

Have been living in a 'simple life' home for approximately 2 months now and it has been one of the biggest mistakes we have ever made. The site is still a building site and the noise is unbearable in the day time. Be warned you will be expected to complete all the snagging when you move at a great waste of time to yourselves including being available for multiple visits from trades people to repair items that should all have been rectified prior to you moving in. You have to complete the snagging taking hundreds of photos of all damage / marks as you can be certain if you haven't spotted it, you will be charged for it when you leave. Our dishwasher has been broken for 5 weeks now with 4/5 visits to fix and the supposed 'final fix' it has now been pushed back another week due to spares availability. UNACCEPTABLE. Our site manager Will is beyond a joke, doesn't have a clue what is actually going on. Office is based in Manchester and the site is in Wakefield. His response to our queries is that it doesn't matter whatever issues you have the house is still technically 'habitable' so you do not qualify for a partial discount for the period the appliances are broken. Can someone at simple life (other than Will) please contact myself or my partner to help us expedite the dish washer repair.

Graeme · 8 September 2021

★★★★★ 1/5

Trustpilot

My over all experience with simple life team is not pleasant...

I would like to share that the back garden work is even not started yet!!!! You can validate the same with your property manager, as per the property manager it will take up to 6 weeks to finalize the back garden work and as of last week He was not able to provide the starting date even. Please contact me on my email and I will share with you the garden current status pictures and the email about the same from Nick (Simple Life Property Manager).I would like to recommend, since simple life is not allowing house viewings prior to move in date, there should be a process in place by simple life team to validate the readiness of the house to avoid such an inconvenience which I have faced that I am paying rent for entire house but I am not able to use the garden and soon summer will be over. Internet wiring: Please visit any of your new built houses there no wiring for internet available in any area of house, the only connectivity is available is in a store below the stairs and there are only 2 ports which can be used only to connect the land line telephone. All new TV boxes from the providers like (BT, Virgin Media, Sky etc..) requires CAT6 wired connectivity between the internet router and the TV box. To make it simple for your understanding that the internet (hub or router) is fixed in the store and there is no wires going from the store to any areas of the house which can be connected to the TV box.Just like to clarify that I have not received any call from your Head of BTR!! Please feel free of contact me anytime. My over all experience with simple life team is not pleasant, one of the major reason is that house is handed over to me almost 2 weeks before but house backyard Lawn Turf Laying is not yet started, which means I cannot use the garden space until now and I am paying the house rent, in addition to this there are some minor issues which was reported in timely manner but almost no resolution provided by simple life team. Ideally these things should be taken care prior handing over the house keys and starting of rental agreement. Moreover, Until today the garbage are not provided and there is no communication from simple life team about the handling of garage until we receives the bins.Houses are nice but no provision to connect the IPTV (BT or Virgin Media boxes) in living room or any other areas in the house only Aerial Antenna Connections are available. which means I cannot subscribe for pay channels or I have invest in buying or laying additional network cable to get the subscription.I would like to share that communication/documentation was excellent and all other things went well with the simple team until signing the rental agreement. After moving into the house the communication and support from simple life team is very minimal.I hope this feed back will help other tenants and simple life team to improve their quality of services and my concerns will be reviewed and simple life team will take the necessary actions to resolve it.

RIZWAN · 31 August 2021

★★★★★ 4/5

Trustpilot

Really excellent service received thus…

Really excellent service received thus far from Jade, Kate and Ellie - pleased that we have passed referencing and will be moving in. Process has been really simple thus far. A bit of confusion with the viewing as we had booked but the asset manager stated he was unaware when we arrived so didn't get to see the actual plot but great nonetheless. Just really wish we could sign the final contract sooner than the two weeks prior, to get all confirmed and set up tax, utilities etc.

Michael · 20 August 2021

★★★★★ 5/5

Trustpilot

Tahir 5 Stars!

Due to move into our property in a couple of weeks. Just went and saw the property and couldn’t be happier! Our agent Tahir has been superb from start to finish. Couldn’t have been happier with the process so far! Being our first property since moving out of my parents home, the whole thing was a bit daunting but he made it seamlessly easy. Highly recommend if you’re looking for rentals!

Sarah · 9 November 2022

★★★★★ 5/5

Trustpilot

Matthew Boyd was so helpful and…

Matthew Boyd was so helpful and professional all the way through in helping with a property in Lincoln .From the initial application to moving in day , Matthew was there every step of the way helping and guiding us ! Thank you Matthew!

GILL · 12 September 2024

★★★★★ 4/5

Trustpilot

Good team and professionals the company…

Good team and professionals the company gives effective communication such a well smooth experience for me

OLAWALE · 18 September 2026

★★★★★ 2/5

Trustpilot

Not impressed poor repairs and trespassing

Been here nearly a year and still have repairs outstanding from the first day I moved in. Pay so much for rent and they can’t even fix my back door for 8months which was broken when I moved in alongside a number of other repairs. The houses are rushed together so they might look nice but I’m finding issues and when I report them generally get ignored or fobbed off by staff. They got no problem taking my rent every month but seem to struggle to do the basic repairs. Be warned contractors will let them self in your house as they are given keys even when you are not home. You have to explicitly state that you want to be present for the repairs or they come in regardless.

Vin · 23 January 2026

★★★★★ 4/5

Trustpilot

Update to original Post. Comments below.

I moved to a new property 4 weeks ago. This review is nothing to do with the quality of the housing. This is my 2nd home with Simple life and the facilities, equipment etc are good. My frustration is I am owed £301.60 rent overpayment from the move as I paid a full months rent as I still wasn't sure on my move date. I subsequently found out my move date meant only 15 days were in the old house. I have been chasing the refund for over 4 weeks now and my mails and voicemails are being ignored. All I want is what is owed paid back. If I failed to pay my rent on time I can guarantee within 24hrs I would receive a call or mail chasing payment.UPDATE>>>>>>> To be transparent and fair... After I posted my review originally and within 2 hours, Adam from Simple Life had contacted me and got my issue resolved. Money was paid back into my account.I'm more than happy to adjust this rating and I am happy that this was nothing more than a clerical error. Adam has assured me that any processes that his staff need upskilling on will be put in place to ensure this doesn't happen to other customers. This is now a positive outcome. Thanks all.

Paul · 24 June 2021

★★★★★ 5/5

Trustpilot

My First Proper Home, And It’s Better Than I Expected

I’ve never lived in a brand-new home before, so moving into a Simple Life property has honestly been a bit of a game-changer for me. Everything was clean, fresh, and ready to go, no weird smells, no broken fittings, nothing that needed sorting. Just a proper blank canvas that already felt welcoming.

Mike · 24 June 2025

★★★★★ 5/5

Trustpilot

Most of the products sell are with…

Most of the products sell are with quality and with full satisfaction, will continue to support this company👍

Jason · 30 August 2026

★★★★★ 5/5

Trustpilot

Loving the Simple Life! 😎

Jade Woodham at Simple Life is an absolute star, she listened to us when no one out there would, from the moment we got in contact, she was with us every step of the way and nothing was to much trouble for her! Without going into the full story in a review Jade knows what she has done for me and my family, and we will all be forever grateful, thanks so much Jade you have literally changed all our lives for the better! We love the development, the people, our new house but most of all we are now loving the Simple Life! 😎

J · 8 June 2021

★★★★★ 5/5

Trustpilot

Tyler and Max were so helpful

I really am very pleased with the service I received, the Advisors Tyler and Max were so helpful they explained the application process in depth and were both really lovelyI had a response shortly after few follow up questions after I put the application through which am really pleased about The state of the house is amazing, well planned, organised and very cleanAm definitely pleased with my decision of go with them and will highly recommend Simple Life

Sandra · 11 October 2021

★★★★★ 1/5

Trustpilot

My time with Simple life had been a…

My time with Simple life had been a positive experience until i actually moved out on the 8th May of this year. There was lack of communication initially about where i needed to return the house keys. Finally i spoke to Kate who was really helpful. However the keys had to be retuned to Manchester which is not local so had to rely on returning the keys via post which i sent recorded delivery ( my choice as i didnt want the keys to go missing) .So this incurred a cost to me.Today (26 may) i received an email with an invoice for £474.00 with a costings breakdown to include the below 1 Clean: 3 bedroom Property Full Clean 3 Bedroom Property Full Clean - £175.002 Clean: Oven clean - £40.003 Re-paint of wall - £80.004 FReplace bulb + remove nails and fill holes - £100.00VAT £79.00TOTAL £474.00Although i have paid the above. i wish to share my level of diastisfaction about a number of simple life claims:Full clean £175 . I believe i had cleaned the property to a good standard. Although some pictures shown differently. The clarity of the pictures are amazing to the extent that they highlighted a cobweb in the ceiling to the point that you could make out all the definition. They also sent a picture of a red sequin which tells me that to the naked eye some of their claims are pedantic. i would also have expected that under the current climate of the pandemic that a deep clean would have been expected by simple life not for this cost to have been incurred by me. with regards to £40 claim for an oven clean. I had paid £85 for a professional to clean this. The oven was sparkling to the naked eye. or i wouldnt have paid the guy his money?As for painting the 3rd bedroom ata cost of £80. i agree that there were 2 strips where i had placed a picture on the wall. when i removed it caused some damage. However as far as i am aware this would have required some corking to fill and painted over i do take some responsibility for this but cant see that this would require a whole room being painted?as for replacing a bulb in the hall way. The bulb was not working when i arrived 18 months ago but it didnt become a priority to report it or replace it at the time.as for a removing nails and filling them incurring a cost of £100 there was one pin head nail in the dining room. again i take full responsibility for this but can see how this would cost £100.its such a shame that my perfect experience ended so negatively. Its left a bitter taste in my mouth. 😫. on this basis only 1 star it could have so easily been 5. As it has been my happy place for the last 18 months.i am sincerely hoping for an amicable resolve in this matter. i fear that other residents who leave Simple Life may also have a negative experience when leaving.Kind regards

Nikki · 26 May 2021

★★★★★ 5/5

Trustpilot

I cannot fault Simple Life Homes

I cannot fault Simple Life Homes, I moved into my pet-friendly apartment yesterday. Everything was prestige to the point, Tom Billington went above and beyond to assist me and ensure a smooth move in, Tom also assisted with other issues around trying to move me in ASAP!I arrived to my apartment with a 'welcome' package full of move in essentials and more. I had Lucy Sexton deal with my application and referencing, Lucy was extremely helpful and polite.Upon arrival I was greeted by Ashley who showed me to my new home and left me with all the information I needed.The Crabtree is amazing and it is a perfect location!Kudos to the team!Kyle

Kyle · 28 April 2021

★★★★★ 5/5

Trustpilot

From finding Simple Life details

From finding Simple Life details, we have had nothing but praise to give them. We dealt with Tom Billington at the beginning who explained everything in detail. Then we were referred to Eleanor Crockett again, I spoke with her daily. The process is really quick and they explain everything to you stage by stage.The day we got the keys we got a call from James Turner who explained he would be our Asset Manager, such a lovely gentleman and very helpful.Couldn't recommend them enough, well done Simple Life Homes, you have a great team working for you!

Nicola · 21 April 2021

★★★★★ 5/5

Trustpilot

Good experience…

Megan Black was the best property manager we have dealt with so far - she was very understanding, prompt and ready to help! She definitely made our experience with simple life so much better after some hiccups upon moving in, not only she was always keeping in touch and updating me but always had the best advice on how to proceed during inconveniences and made sure I was walked through the process and no question wasp left unanswered. Thank you !

Fatima · 19 April 2021

★★★★★ 5/5

Trustpilot

Great team, great systems, great home.

Everyone we have come into contact with at Simple Life Homes has been really professional and helpful. The systems they have in place are particularly impressive which has meant the whole application / referencing / moving in process has been easy and efficient.We did have an issue when moving in (to a brand new home) with our boiler whose PCB board needed replacing which to be fair is a manufacturing issue out of simple life homes hands, but after speaking to our property manager George he was able to get an engineer out right away to replace the faulty part.So yeah, George and the rest of the team are awesome - would recommend Simple Life Homes to anyone.

Chris · 16 April 2021

★★★★★ 5/5

Trustpilot

Megan Oliver - Point of contact

We were assigned Megan Oliver as our point of contact regarding our application. She has been absolutely fantastic at answering all of our queries and has been extremely helpful with our application and the process moving forwards to our expected move-in-date. If we had any issues in the interim period she would endeavour to do her best to resolve them. She is really friendly and has great ways of communicating with clients, we never felt like our multiple phone calls or emails were bothering her and she was always there to help however she could. She kept us up to date however she could during the lengthy process of the property being built. Thank you Megan for all of your help!

Jade · 26 March 2021

★★★★★ 3/5

Trustpilot

Previous team terrible, new team marginally better...

Dealing with the new team has been marginally better, though not as revolutionary as I would've hoped. We have had an ongoing issue with plumbing in our property ever since we moved in over a year ago, as a result of the initial installation by the builders. The previous Simple Life team were uncaring and dismissive at best. Having a specific named property manager now in George is a bit more reassuring, though we've not gotten off to the best start so far, with a lack of return communication and delays in action at first. I strongly believe this relationship will continue to improve as the new team get more ownership and control of the housing management, and when that happens, I will happily return and edit this review. At least now something may be done about the plumbing in the long term...

Ben · 19 March 2021

★★★★★ 5/5

Trustpilot

I have to say being an estate agent....

I have to say being an estate agent myself that the customer care and compassion shown by both Megan & Jade has been nothing but perfect 👌 Nothing has ever been to much trouble and no matter how many times I make contact to ask a million questions, each one is responded to in a friendly, helpful and never to much trouble tone and both Megan and Jade have gone above and beyond the call of duty to make my move happen swiftly and effortlessly, it’s been a dream team!!Ladies thank you so much, I just hope I’m allowed to drop you in a bottle and a bunch of flowers to show my gratitude 🙏🏻 Amazing team, highly recommend and I just can’t wait to collect the keys and settle into our new home now!Keep doing what you do best

NICHOLA · 18 March 2021