Simple Life Longbenton reviews

★★★★★ 1/5

Trustpilot

Hard life not simple life…

I reported that our living room heater is not working since 22 November 2022. My wife is pregnant, they know this, I don’t owe them rent, I pay early. Today is 13th January 2023 and still the issue has not been fixed, I have called 3 or 4 times to remind them of the issue. Do they want something to happen to my wife in cold winter . There is still the issue of the cracks in the walls & ceiling I reported in the same time, still no one has come. Please can you put us out of this misery and send someone already.

Abdullahi · 13 January 2023

★★★★★ 1/5

Trustpilot

Nice property shame about the letting agent

Awful company. Unhelpful, 4 months on from leaving last property still no deposit returned, charges on deposit but no work carried out, list is endless. Moved into another Simple Life property only because the property suited my situation, would have been so much better if it was a different landlord. Day I moved in Garage door wouldn't open, they said it's not urgent! Err yes it is urgent as I'm just out of hospital after cancer operation & had to put all big stuff in there until I could get help moving it as accommodation is all upstairs, they refused so I either had to cancel the move or get a locksmith which I had to do! Sent them the bill & they refuse to pay it. Dont let it out if its not ready or fully accessible, Simple really. I do all my own maintenance & done all the outstanding snagging when i moved in as they have no urgency on anything.Update on deposit: they are now withholding all my deposit after agreeing to pay me £238 which I have in writing. They are also charging me for garden works which is over £1100. Problem is they haven't done any work & the new tenants in there love it. Its like taking your car in for a service, you getting a bill, get home & find out its not done! My ex neighbours were charged for a full redecoration when they moved out which wasn't done. Wave goodbye to any deposit if you rent through this lot!UPDATE 30/11/2022They have left an answer on my review which clearly states: We can assure you that dilapidations charged for, will be carried out at the property to return it to the original condition.I have been round to check what I've been charged for & low & behold they have done less than half of what should have been done. I have requested half of the £1100 charged to me be returned along with other monies they still owe me. I'm still awaiting a response. Good luck to anyone disputing anything with this mob. I suppose it will have to be TDS who sort it out. Glad I've got photos to back up what they've fraudulently claimed to have done at my expense.This is now over 4 months waiting!!FURTHER UPDATE JANUARY 2023Still no deposit monies recieved 6 months since moving out. Now with TDS to adjudicate. Just beware of renting with Simple Life, con merchants who will do everything they can to nick your deposit!

Mark · 8 January 2023

★★★★★ 5/5

Trustpilot

Professional letting agency

From submitting our application to getting the keys we where always kept up to date with the process. House is beautiful, front gardens are maintained by the housing association and we found 1 fault eith the property and it was dealt with same day. As tenants we can not complain in the slightest.

Katie · 15 September 2024

★★★★★ 2/5

Trustpilot

It doesn't make sense that they…

It doesn't make sense that they increase the rent every year!!! They tell you it's in line with current inflation! Which is a complete rip-off! Avoid if you can or be ready to part with £100 increase to your monthly rent! So each year, your rent goes up by £1200,please make it make sense!!

Lola · 30 August 2024

★★★★★ 1/5

Trustpilot

⚠️ STAY CLEAR OF THIS COMPANY ⚠️

Please take time to read this review as I want to warn people about this company before they take other peoples hard earned cash wrongfully. First issue i was told a set date i was going to move into the property and they were going to call me for all the details, wasn’t contacted so i reached out to them only for them to tell me that my move in date had been pushed back by TWO weeks, cost me a lot of money to move my furniture back into storage! When i finally moved into the property it was shocking, no door number, scratch on the door (i reported it and he put the door number on and said he’ll be “back to get the paint” and never returned). Inside were a THICK layer of dust and debris all over the kitchen counter from the builders and foot prints on the floor and carpet, had to spend loads of money on cleaning products to get them out. Cracks in the walls, and the garden kept flooding when it rained causing big patches of the garden to die because the builders did a cowboy job of levelling out the garden. Sewage smell always coming up from the kitchen sink too and a leakage behind the bathroom wall that caused a yellow stain that was reported and never fixed. Here’s comes the worst part, moving out of the property they’ve now decided they want to keep my entire deposit and add additional charges for “damages” I took it to dispute with the tenancy deposit scheme it was getting handled through email but i unfortunately loss access to it, i reached out to THREE different simplelife members to ask them the name of the company that was handling the deposit dispute and asked for their email and were IGNORED by , IRFAN & RODOLFO, (Tahir was the only one that seemed to care and help tried his best to help me which i’m grateful for) i reached out to Tahir again and finally he was able to get one of the two mentioned to email me back. By the time one of them got back to me the deadline for me to submit my evidence for the dispute of my deposit was over so simplelife took it all. It explains why i was ignored for three weeks. Calculated scammers. Moving into this property was cash loss from start all the way to finish. Absolutely disgusted how there’s a cost of living crisis and this company are taking money that rightfully doesn’t belong to them. Deducting money from tenants deposits when the builders did a botched job and falsely deducting cleaning charges is absolutely absurd. Stay far away from this company! don’t let the good reviews fool you

Shards · 12 December 2022

★★★★★ 5/5

Trustpilot

Hannah Bishop from Simplelife has made…

Hannah Bishop from Simplelife has made the process of finding a new home for me and my kids very easy. She’s always available at the end of the phone and responds to my e mails quickly. She sorted out a really important query for me recently in a timely manner which took away a lot of stress I was feeling. We love our new home and can’t thank Hannah and simple life homes enough ⭐️

Sophia · 23 May 2023

★★★★★ 5/5

Trustpilot

Apley home

Me and my partner was interested in a property in Apley, Telford. Christine Thompson was quick with replies over email and answering all our questions about the property. Loved being able to have a quick reply to go through the process of reserving our potential new home. Thank you again, Christine.

Charlotte · 3 October 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM SIMPLE LIFE

DO NOT RENT FROM SIMPLE LIFEI have rented from them for 2 years, moved in with an agreed rent of £650, this was August 2020, last December they decided to put the rent up to £675, a little excessive for the area but I agreed, this week I received an email stating that the rent is going up to £720! A rise of £45 per month! £70 rise in 2 years! In the current time when hard working people are already struggling this is not an affordable amount, in reply to my questioning this rise all they can say is “in line with current rent rates in the area” having researched this the current average rent in my area is £678, not to mention that the house although in Leigh is in the worst area of leigh so not really even worth that.Also the oven stopped working about 4 months after moving in, I reported it and was told to complain directly to the manufacturer! Surely this is a landlord responsibility or always has been in property I have previously rented, the houses are all built on the cheap, walls paper thin, carpets the cheapest you could find and the lino in the kitchen and living room is awful, cheap and nasty, impossible to keep clean and coming away at the edges, also within 2 months of moving in the side of the stairs developed large cracks all the way up, they sent someone out who filled the cracks with a tube of silicone! It now looks untidy, uneven and stained, could have done better myself. They constantly big themselves up with ‘affordable housing’ and pictures which look nothing like the actual houses, they don’t care about their tenants one bit, their last reply to me was basically if you don’t pay the rent increase move out, must add I have always payed rent before due date and looked after the house. This seems very common, speaking to neighbours this is standard practice from them and also seems a few have a lot of trouble getting deposits returned after moving out

Mrs · 21 November 2022

★★★★★ 5/5

Trustpilot

I’m pleased I found Simple Life to help…

I’m pleased I found Simple Life to help me with my journey of finding rented accommodation that is also pet friendly. I never knew how difficult this would be as so many landlords refuse pets. Having owned my home I’ve never rented before but due to circumstances changing I needed to look for new accommodation. I’m so pleased Christine has been on hand to answer any questions and queries and she’s super efficient and helpful. I’m looking forward to hopefully becoming a simple life resident.

Nakita · 19 November 2022

★★★★★ 4/5

Trustpilot

Simple Life Resident

I have been following Simple Life developments since 2020 and always hoped to get an apartment from them. Finally happened last year, the process was smooth, the welcome pack box is beyond thoughtful and made me feel at home already. The property layout and design is very modern and bright. Lived at the residence for 1 year. It was more of a family based residence which made me like it more. I see the kids around more and they are so cute and friendly, I remember 2 of them stopped me on my way home one time, and they said they wanted to sing a song for me, listened and that made my day. I also like how the app made things easier in terms is communication and updates. My Asset Manager was really kind, thoughtful and helpful. Thanks so much Olivia Gresswell.

Nifemi · 15 November 2022

★★★★★ 5/5

Trustpilot

Jade you are 100 stars 🌟 🌟 🌟

Simple life you have the best of the best working for you. Jade has been absolutely fantastic, even over the previous months when I called she was always so professional, she was so easy to talk with. She never gave us false hope or info for when the development would be ready. ( i was a right pain always calling ) Today she finally gave us the news we have been waiting for that we have a moving date and keys in 2 weeks. She is a great asset to Simple life homes 🏡. I cannot thank you enough Jade you are fab!!!

Jackie · 14 November 2022

★★★★★ 5/5

Trustpilot

We love our new home!

We have been in our Simplelife home for a few months now and couldn't be happier. From the beginning, Jade and Rebecca were absolutely fabulous in talking me through the process and keeping me in the loop as we progressed.But the real star has been my asset manager Olivia Gresswell. We had an issue with the alarm while I was on holiday and she handled it for me and made sure I didn't have to worry about a thing.Nothing is ever too much for her, and she has always been helpful with my documents and even videos to help explain the features of our beautiful home.A++ Olivia! Simplelife, whatever you're paying her isn't enough. She deserves a raise.

Natasha · 7 November 2022

★★★★★ 5/5

Trustpilot

Thank you

My husband and I have been relocation to the UK for just 2 months. We feel so happy that we are living in Simple Life’s house for one month already. As a new comer, we don’t understand the operation of some of the facilities in the house. It is much appreciated that our Asset Manager, Olivia Gresswell, who answered our questions, queries and emails with fast respond, explanation with patient and generous help all the times.We would like to say thank you to Shannah Levey, Referencing Coordinator. She helped us a lot during the referencing procedures so we had had a smooth and fast application experience.In addition, the fact that we could rent a house within 2 weeks after our landing in the UK, Rebecca Evans, Lettings Negotiator was the person who giving a helpful hand to arrange a new home for us. She understood our urgent need for a home so she recommended a soonest available house for us. We love our house very much, it is clean, modern and well equipped with our household needed. It would be highly appreciated to Simple Life team’s support and cooperation.

Cat · 4 November 2022

★★★★★ 5/5

Trustpilot

Great experience

I've been renting with simple life for over a year now and we've just moved from an apartment to a semi-detached house. A few glitches along the way, but Olivia (asset manager for both developments) and Shanah (referencing team) were absolutely brilliant during the process, and helped to speed things along. Olivia is quick to respond to my many emails (haha), and is ever willing to help find a solution where there's an issue. Our current home is such a beautiful and spacious 3-bed, and I really look forward to the next 12 months with simple life.

Olamide · 3 November 2022

★★★★★ 5/5

Trustpilot

Fab :) The simple life team especially Olivia are always happy to help in any way they possibly can.

My self and my partner have been renting with simple life for almost 18 months now, we absolutely love our home:) Olivia the asset manager of the team always goes that extra mile to ensure we're happy, safe and is always up to speed to ensure things are exactly how they should be. She is our first point of contact which really does help our experience to be as great as it is due to her kindness, politeness & simply how helpful she is at all times.. even on her lunch break!! I can't thank Olivia enough for everything she does for us and I really cannot recommend renting with simple life enough - if you're thinking about it, do it ! :) xxx

Paige · 31 October 2022

★★★★★ 1/5

Trustpilot

Reply to inaccurate Simple Life Homes response

I believe that you can't reply to a reply on Trustpilot and this is the reason why I have had to write a new review.The reason I feel strongly that I need to respond is that Simple Life Homes' reply is quite simply incorrect.Emails were not always replied to in a timely manner - or on occasions not at all - and the subsequent delays in this process resulted in needless escalation. I am more than happy to provide the email trails if required.Reply to latest Simple Life Homes’ latest reply: I know reviews can be edited but, as this is a serious matter, I wanted to make it clear what was happening here and not be lost at the bottom of a post. I suggest you look at my email to you dated 3 March 2021 (saying I hadn’t had a reply from you for several weeks) - maybe your audit somehow missed that one.

Lancashire · 28 October 2022

★★★★★ 5/5

Trustpilot

Matthew carried out my inspection and

Matthew carried out my inspection and, as always, was incredibly helpful and professional. He always takes the time to answer any questions or queries we have and makes the whole process smooth and stress free. He is a very approachable and professional young man who genuinely cares about providing great customer service!

Cameron · 12 October 2026

★★★★★ 1/5

Trustpilot

Cowboys - STEER CLEAR

Terrible experience without even having the chance to live in one of those houses. Enquired about properties in Houghton Regis - was told several properties available, and that the viewing times will be checked with the local rep, no answer back, upon 1 week of chasing if the viewing can be arranged - was told that it is impossible as the tenants live in the property (website states they move out on 19/09) asking how to arrange viewing, was told it is impossible..?!? That was Friday the 16/09 - called this morning, was told no properties available at all, no viewings, nothing available to rent. Yet a new property was added last night on rightmove - unless I am slow, someone must have applied and complete the whole process throughout the night... 1 week to find out if the property is available, another 72hr to arrange viewing and then just to be told that it is impossible as tenants still in the property... dozen of calls that are unanswered ... I'd rather pitch up a tent next to M25...

Daria · 21 September 2022

★★★★★ 5/5

Trustpilot

Moving into our new home was made easy!

Moving into our Simplelife home was made effortless with the assistance from Jade. A real asset to the company! That’s the easy part. Even after moving into the property, Jade was quick to respond to questions which helped us settle in. I forgot to mention what a pleasure it’s been dealing with Hannah in relation to the one maintenance issue I’ve had since moving in.

Ben · 30 November 2023

★★★★★ 1/5

Trustpilot

Not So Simple Life

SECOND EDIT - 3rd August 2022After being made to wait months to go through the arbitration process to gte back my deposit I was notified today that I had WON - SIMPLE LIFE had tried to lie and cheat me out of my deposit....Read my review below and remember - keep fighting, keep all emails and record all telephone conversations with Simple Life.I never did get an apology - but I did win in the end.EDIT: Original post below - please take the time to read the reply from Simple Life....who have lied to try and make themselves look caring.1) As you can see my cupboard door was broken for 2 years - never fixed2) They lied about notifying me in advance about a gas engineer visit.. I wasn't warned....and is it REALLY acceptable for some random engineer to let themselves in?3) They don't dispute that the engineer was able to let themselves in with a set of keys4) Which leads to the final point - I sent the keys back, but in any event the locks didn't need to be changed as they had a set of keys which the engineer let themselves in with.In conclusion life in your Simple life home isn't simple especially at theend of your tenancy when they will do their damnedest to trick you out of your deposit... I have now begin a County Court claim to get back all of my deposit that I am rightfully owed.Also note - they would have been happy for me to pay £860 a month but the poor sucker following me is paying £1100 as a "fair market rent"**Nice house and at the price £830 per month it was a reasonable rate for Sheffield - Tyne Close.The kitchen cupboard door fell off - it was reported many times but never repaired and stayed off for two years.There was an occasion when a gas engineer let themselves in to service the boiler, no notice... I only knew they had been because he rang me asking for my alarm code to turn it off.The front door lock was broken about a month before I left the property. It was reported - not fixed. I was told "as you're leaving the property we will repair it when you're gone"After I left the proerty "Joseph Gardiner" emailed me to say the following;Total Deposit £950.00DeductionsReplacement of locks due to one set of keys been returned -£168.00bedroom 1-needs light bulbKitchen-cupboard door needs re attaching £84 Total Deductions £252.00Total Refund £698.00FUN FACT: Two months before leaving my rent was increased from £830 to £860The property was put back on the rental market at £1100Make your own minds up.....

Phil · 3 August 2022

★★★★★ 5/5

Trustpilot

Simple Life Resident

I have been a resident for over a year now with simple life.. They are a brilliant.. Always happy to help.. Imogen and Alex from the maintenance team for Mill Vale have always been professional and supportive during any repairs..

Customer · 18 May 2026

★★★★★ 1/5

Trustpilot

The nightmare of dealing with simple life homes. An absolute NO,NO!

My experience with simple life homes was absolutely horrible! I would not recommend anyone to use their services. I did show interest in one of their properties. I was told that in order to take the property off the market while referencing was conducted, I had to pay a holding deposit on the day, which I did. There is absolutely no information about not accepting tenants who have CCJ’s. On the completion of the very first referencing form, they do ask a question about CCJ’s which my partner clicked “yes”. If they have such a strong policy about NOT ACCEPTING people who have CCJS (despite being old and fully paid for) the referencing process shouldn’t even have started. They charged us, made us loose our time, and in risk of becoming homeless with two children as we had limited amount of time to find another property and move out from the current one. After over a week of “referencing”, we were told that our application was unsuccessful due to my partner’s CCJ, and the money we originally paid, would only be partly refunded. I am still to receive that refund despite many attempts of contacting them. I was told that the refund was going to take 3-5 days but the money never arrived. They have the right to have their policies, what is concerning is the lack of consideration for peoples lives and the advantage taken from people. You don’t accept people with CCJ’s, absolutely fine. Be clear about it before people actually pay you. On the very first stage of the application process, you do have a question regarding ccjs. If people answer “yes”, do not conduct any referencing because you already know that person won’t meet your criteria. Its absolutely disgusting to treat people like this! The distress that this whole process brought to me was really unnecessary if more clear information was given to start with. My partner did disclose his CCJ, if he did not, would be understandable. The advisor who I was dealing with (Jade Woodham) originally came across as quite friendly and helpful, but once things started to go sideways, she became impatient, sarcastic and quite inconsiderate. Not responding to my emails about my refund, coming across as she was doing me a favour every time I called to chase it and not helpful at all. Having two children (including a small baby), not in the best financial position due to being on maternity leave and having a deadline to leave a property, I do not wish this on anyone. Sympathy is important as we don’t know where we will be tomorrow, and we are all human beings with problems and struggles, so be a bit more considerate to people!

Sílvia · 11 July 2022

★★★★★ 1/5

Trustpilot

Rats were found running in my garden.

Rats were found running in my garden.I reported this matter with photos attached to simple life and suggested pest control needed in this residential area however Asset Manager replied me by saying" Has this been spotted again , unless the mouse is in the house we would not instruct pest control , you would need to call the local pest control"Since then I have to keep the garden door and all windows close tightly to stop mouses sneaking into my house. This is what I found in Simple life website "Here at Simple Life, we offer beautifully finished new homes to rent, with the little details taken care of for simplicity, ease and total peace of mind."But in reality what I experienced was far beyond expectation.

Doris · 2 July 2022

★★★★★ 1/5

Trustpilot

AWFUL experience!

AWFUL experience.We decided to rent on the Canalside development in Wigan to prevent the sale of our house falling through as we hadn't yet found an onward property. We thought the estate looked nice when we originally viewed....looks can be deceiving. We are a quiet, hardworking family, in well respected professions, who keep ourselves to ourselves. Since we have been here we have experienced children frequently knocking on the door making a nuisance of themselves trying to sell you things. There is dog faeces all around the estate which is disgusting! I am the owner of 2 dogs myself and clean up after them. We have experienced aggressive, verbal abuse from a resident who couldn't control their aggressive dog - same person also threatened that his dog would "rip my effing (won't allow use of the actual word) dogs throat open!" Then the maniacs that constantly cut the corner coming onto the estate and abuse you because of their poor driving (funny how men think they are better drivers than women, wonder how many of them have done advanced driving?). Then there is Lidl.....when you live in the direct field of this supermarket you get to fully experience the impact of the midnight, 1am 6am, 11pm (you get the picture) deliveries which literally echo and rattle around the whole area. Not good having sleep constantly disturbed when you both have safety critical jobs. Add to that the fact it took nearly 2 full days for my husband and I to clean a "clean" house when we moved in in the COVID world.....Simple life just don't care! Although the fact they've had 3 or 4 different "asset managers" since we moved in 6mths ago speaks volumes of the type of company they must be. They charge you a significant amount of money (not too dissimilar to our previous mortgage payment) unless you are claiming benefits to live in one of these properties, to be abused by other residents, have sleep and wellbeing constantly disturbed and don't even bother to acknowledge your issues / complaints. The gardens are mudpits, no drainage at all and unusable on the whole.If you are someone used to living in this sort of environment you'll be ok but if you are aren't then save yourselves at least 12mths (minimum contract term) cash and hassle! The only bonuses of being here is the ability to have your pets, the houses are functional and up-to-date due to being new build, an issues with the house have been quickly sorted. I'm grateful that the direct neighbours are nice and friendly but I can't wait to get out of here.In response to Simple life's response - I can clearly identify the children as yet again last night shouting through a neighbour's window and again just now them ringing the door bell on this property about 20 times continuously! What prevents me identifying them to yourselves is a small thing called safeguarding!! As an adult and a registered professional I can't and WOULDN'T follow a child home nor can I take pictures of said children because that's a whole other legal issue. Not that I'd expect Simple life to have any understanding on this matter with not being a group registered professionals or in a legal or local authority who need to have knowledge and awareness of such legalities. Therefore it's a wonderful way to deflect responsibility on your part Simple LifeAdams call was appreciated but finding another property isn't an answer to a significant proportion of the issues. Rental is a temporary and unexpected solution for us currently and will be moving as soon as our ongoing purchase is completed. Simple life really should take onboard the issue with these properties directly facing and in the close vicinity of Lidl. They should have a duty of candour when letting these properties, due to the monthly cost, by informing potential residents of the horrific noise generated up to 4 times some days and in unsocial hours. This is one of the main reasons I have actually written a review on here, to help inform potential future residents.

KDuell · 8 June 2022