Simple Life Longbenton reviews

★★★★★ 5/5

Trustpilot

Great support from Property Manager

Update 11/07/2023:There was a delay in response, but the new Property Manager handled it very well. She was very patient, understood our problem and supported us at every step.I would also like to mention that the couple of requests that went in for maintenance were also resolved very smoothly and quickly.Thank you!!=========================================Initial experience:Got the wrong keys while moving in. Received no support from Simple Life to provide replacement keys. Had to call Locksmith to replace the lock and movers charged me for additional wait time. Provided all the evidence to Simple Life and no response after several follow-ups. Absolutely irresponsible and disappointing behavior from Simple Life. This company does not have the ethics to own up their mistake and compensate customer for the losses caused by them!!I wish I could give them 0 stars.

Satish · 12 July 2023

★★★★★ 5/5

Trustpilot

Some feedback regarding my recent…

Some feedback regarding my recent experience with Amber. She was an excellent first point of contact, providing great support from arranging the property viewing to submitting my application. She is a great asset to your team.

Nico · 25 August 2026

★★★★★ 5/5

Trustpilot

Customer service 5*

When applying for this property we had a few difficulties on our end. Shannah was very professional and really friendly and supported us through this, so we can move in to our home. Shannah went above and beyond taking the stress away. The other staff member were equally as helpful too! However I would highly recommend dealing with shannah

Helen · 18 September 2024

★★★★★ 5/5

Trustpilot

Thank you Simple Life and M&C

Thank you Simple Life Simple Life hired Contractors Chris, Dan, and Tom to refit my kitchen floor, and I couldn't be happier with the results. Their craftsmanship was truly amazing, and my floor now looks absolutely fantastic.Junior from Simple life helped me massively by organising this for me when I called up with the flooring issue- he is my first point of call, he listens to what the issues are and reassures me. Thank you Junior for sending out such great guys to my home. From the moment they arrived, it was evident that they were not only skilled professionals but also incredibly kind-hearted individuals. They went above and beyond to ensure that I was satisfied with their work, always keeping my preferences and needs in mind. Their dedication and commitment to providing exceptional service were truly commendable.What struck me the most was their attention to detail. Every aspect of their work was impeccably done, leaving no room for any flaws. The precision and neatness with which they carried out the task were truly remarkable. I have had work done in my house before, but I have never seen such meticulousness and care taken during a project.Moreover, their friendly and approachable nature made the entire experience even more pleasant. They were always willing to answer any questions I had and were genuinely concerned about my satisfaction. Not only did they complete the job to the highest standards, but they also took the extra effort to clean everything up before they left. It was a true testament to their professionalism and respect for my home.I want to express my utmost gratitude to Chris, Dan, and Tom for their amazing work. Also to Simple life especially Junior for resolving my issue in a timely manner- and finding such great contractors- Their expertise and dedication have transformed my kitchen floor, and I am incredibly satisfied with the outcome. I wholeheartedly recommend them to anyone in need of skilled builders who deliver outstanding results.Thank you once again for the exceptional work, thank you Dan, Chris and Tom, Simple Life- especially Junior

Osma · 3 July 2023

★★★★★ 5/5

Trustpilot

From moving into our new forever 💕home

From moving into our new forever home, has been absolutely wonderful, simple life have made it stress free from the very start. I have a lot of health issues which they are aware of, especially Junior, he’s been absolutely amazing and very helpful throughout, he is very considerate and compassionate when dealing with any issues I’ve had, junior goes above and beyond to help guide me through everything in relation to Simple Life, I think personally every office needs a Junior, thank you so so much

Dawn · 30 June 2023

★★★★★ 5/5

Trustpilot

Washer Repair Nightmare faced with Simple Life Hero

I’ve been a Simple Life Tenant for 1 year now and I haven’t had too many issues other than the most recent one with my washer/dryer needing some repairs. It has been the most horrific experience I have ever encountered which obviously doesn’t get 5 stars. What does get 5 stars is the level of Customer Service I have received from Junior Nolan who has legitimately been my life saver while trying to get my washer repaired. After almost 4 months of fighting, crying, and honestly being stressed beyond words with Electrolux’s repair partner Pacifica to get my washer repaired, Junior picked up my plea for help through FixFlo and has been relentless in trying to assist me in getting it repaired.To be honest my Asset Manager didn’t really seem to care much of the struggle I was having to get it repaired and I don’t know who passed on my case to Junior but let me tell you. He is the best thing to ever happen to Simple Life. He has not only picked up my case, but he has been advocating for me with the engineer to get it fixed. I really feel like he took on the issue like it was his and has not rested to date (because it’s still not fixed). He has been apologetic, sympathetic, and honestly a breathe of fresh air when it comes to customer service as many lack the basic skills. He calls me week to week to see how things are progressing and he now makes the call to the engineer when something has gone awry. I cannot thank him enough because this has been so tiring it literally brought me to tears in one instance as I simply want a working appliance and be done with the issues.Although it is still not fixed he stays in contact with me and the engineer and most times he updates me with next steps. I sincerely hope that Simple Life sees the value in him because he is phenomenal.In closing I want to sincerely thank Junior for his remarkable sensitivity and help to date and I’m hopeful that the appropriate persons see this review and congratulates him on his job well done because he embodies what a Simple Life employee should be in my opinion. Oh and I’m hoping my washer get replaced with a new one because it’s been since February….

Malikah · 20 June 2023

★★★★★ 1/5

Trustpilot

Extremely unprofessional

Extremely disappointed. The company is completely unprofessional and has no concern for the residents. They are all welcoming when you want to start the tenancy, but after that, it's just a series of misinformation, unprofessional replies, no accountability, no way to raise complaints to higher management, no replies, rude and condescending staff (especially Hannah Bishop), etc. This has been a horrendous experience of being a tenant with this company. They misinformed us about the tenancy lengths and dates when asked for clarification, they never responded, and finally, when we were about to leave, they came up with a bunch of excuses to make us pay more. They still have the deposit, and we are sure there will be more unreasonable deductions that we will have to dispute. Spare yourself and never get in contract with these.EDIT 1 (05/20/2023): The team leader, James, was kind and helpful and agreed that there were miscommunications from the agency's side. Based on the conversations, they agreed to our proposed tenancy end date. We are finally moving out and awaiting their evaluation of the house and the deposit return. Given the circumstances, we have taken extra steps to ensure everything is fixed and cleaned. Will provide an update on the review once we hear from them.

Jawad · 12 June 2023

★★★★★ 5/5

Trustpilot

Simple Life has been fantastic!

Moved into a Simple Life home in June 2022, almost a year in and it has been the best decision I ever made. As a long term renter, it has always been frustrating that previous landlords don’t allow pets or aren’t bothered about repairs but I’ve not had a bad experience with Simple Life.Hannah has been fantastic and has promptly dealt with any issues, those issues have also been swiftly resolved. Plus the bonus of having a pet, something I have wanted for so long but never been able to have!Thank you Simple Life for being wonderful!

Jay · 1 June 2023

★★★★★ 5/5

Trustpilot

It that Simple

I came to the UK in Janusary 2023 to work and I must say looking for a place was very frustating as I had no previous experiece doing so, until I came across an ad from Simple Life, THE ENTIRE PROCESS was simple I can't express that any more clear than this, because of the experiecne I then encourged two friends of mine to seek their new appartment in the same flat where I secured, Thank God! the relief, and I must say a big thank you to Rebecca for helping us out and making us feel welcome.

Micaiah · 31 May 2023

★★★★★ 5/5

Trustpilot

Hannah Bishop has been an absolute star…

Hannah Bishop has been an absolute star in helping me applying for and getting my new property in Perth. I haven't rented for a number of years so the process was very new to me and she was always very helpful from the very start and quick to respond. I had recently been through quite a difficult time with a separation and selling my home and I am very grateful to Hannah for helping myself and my son find a home for us to live in.

Gary · 25 May 2023

★★★★★ 4/5

Trustpilot

Great service from our property manager

Moved into a property in Houghton Regis in March and there were a number of snagging issues, which is to be expected in a new build. Our property manager Hannah Bishop has made sure all the issues have been dealt with promptly and has bern very efficient in following up and making sure they’ve been fixed. We also had some issues with anti-social behaviour in the street (noise) and Hannah has been very prompt in trying to help with that too.

J · 24 May 2023

★★★★★ 5/5

Trustpilot

Fantastic Experience so far!...

Fantastic Experience so far!...I moved into a rented property in Walkden / Worsley area of Manchester a few a months ago. Everything has been extremely smooth since obtaining the keys from day 1. The flat felt like brand new when walking in, everything had been very well maintained and has a very modern vibe about it. There were a few very minor maintenance items that needed to be addressed but with logging through the Fixflo app this was dealt with and resolved within a few days which was fantastic. With Simple Life you know you are taken care of and there is very little to worry about. The communal areas e.g. outside / hallways /Waste collections areas are cleaned regularly & ground maintenance gives the area a great feel to make it look niceAsset Managers (Olivia Gresswell​) have been very helpful with any queries I have ever asked and have always responded quickly and got to the bottom of all my questions. Haven't had any problems with Simple Life so far & Would highly recommend if you are looking for a new property

James · 23 May 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs!!! Greedy and unscrupulous

I don’t think i’ve ever had a renting experience even close to how awful it was renting from “Simple Life”.The simple life rep Hannah Bishop was rude, curt, unprofessional, clearly hated her job and was generally very unpleasant to deal with from the start. The property was tiny, very poor quality and in the middle of a building site. Builders would shout, blare bad radio and stare through our windows all day every day. Being 2 young girls, we were very uncomfortable about this. There was no privacy and most people kept their blinds shut permanently. Not worth the money at all. The properties overlooked several ugly factories. I used to joke that it looked like an apocalyptic wasteland. We were taken aback when were first heard the sirens - very much like a WW2 air raid siren. These go off frequently. And sometimes a giant flame would roar out of a factory chimney and keep you awake at night. We logged several problems with the property including a flooded garden we weren’t ever able to use, and these problems were dismissed saying “not our problem” and putting it back onto the builders, who did absolutely nothing. Oh and btw, these people expect you to maintain the garden but provided nowhere for you to store tools. I provided my own shed reluctantly in the end and it was damaged by the flooding!Then the rent increases came. How dare they?! It was greedy and unjustifiable for all the reasons given above, but it was also socially irresponsible given the cost of living crisis. So we gave our notice and left, like many others. You could see the street emptying day by day. We’d heard horror stories of people on the estate leaving the houses spotless and being charged hundreds for ridiculous things and receiving none of their deposit back. So we were forced to withhold our last month’s rent, knowing we wouldn’t see a penny of our deposit back from these unscrupulous criminals, no matter how spotless we left it, and we couldn’t afford to lose the deposit we so desperately needed for another property. Simple Life responded by charging us THOUSANDS. They wanted all new carpets, full redecoration of the whole house, £500 worth of cleaning, new doors - oh and a new lawn after all the damage caused by the flooding i mentioned earlier. Plus much more. These people aren’t interested in what’s fair. They want to hold you hostage, punish you for leaving and recoup money they’ll lose from the property standing empty. Maybe they should’ve considered that before hiking the rents up. Now they’re completely ignoring us as we try to resolve the numerous charges we’re disputing. Do yourself a favour and take the negative reviews seriously. These people don’t want you to have a simple life. They want to bleed you dry. And now I will tell everyone I can about what they’re really like behind the picturesque stock photos.

Holly · 23 May 2023

★★★★★ 5/5

Trustpilot

Simple Life really isn't just a home, it's Our Home

We've lived in a SimpleLife home now for over 2 years and we absolutely love it! It's so nice to live in a home we can make our own and it's feels like it really is ours unlike other rented houses we've lived in.A huge thank you to Hannah Bishop our asset manager for helping us with all our queries and maintenance issues that have all been dealt with quickly. She always keeps us informed on the progress of our maintenance issues and checks everything is OK. I would highly recommend Simple Life to other families. We've rented from multiple landlords and Simple Life has been the best we've had!

Abbi · 23 May 2023

★★★★★ 5/5

Trustpilot

Annabelle 5/5

Lived in a simple life apartment for a year a half, really did not want to move out but had to in order to size up. Our apartment was brilliant and we loved staying there. Special mention to Annabelle from simple life that was brilliant from before we even moved in to the very end, always on hand to help with any problems we had if any! Thank You Annabelle!

Tayyib · 12 January 2024

★★★★★ 1/5

Trustpilot

I lived in 7 fusion way for 3 years :

I lived in 7 fusion way for 3 years :Alarm system failed , no one came to help me stop it: I had a little kid and was pregnant . Neighbours called to no avail. House was leaking, I called , no one come over to help ,Garden was flooding , I called , nothing was done ,Disappointed when I moved in cos they won’t let me view the property.I have been billed more than £2000They expect the house to be in same condition after 3 years Now they will not let me take out my car charger . I will be back with more to say about simple life and the property manager for number 7 fusion way , ws10 8WB :

Brita · 12 April 2023

★★★★★ 5/5

Trustpilot

I had an excellent experience dealing…

I had an excellent experience dealing with Simple Life. The customer service was outstanding. Any queries I had was answered quickly and efficiently. Jack Meeks proved to be an excellent member of the team. Jack assisted with my application, and was very polite and friendly. Jack made me feel at ease and was always helpful when I had any questions related to the application. I would highly recommend Simple Life Homes.

Consumer · 30 November 2023

★★★★★ 3/5

Trustpilot

Cleaning

We moved into a new build property today and the process leading up to this has been great. Jade initially sorted out the securing of the property for us and Shannah had done the referencing and kept us up to date with everything. Both jade and Shannah were lovely to deal with. Upon moving in day, we arrive at the property and it is not cleaned. Apparently the cleaning people just didn’t come round to our house even though our move in day has been set for weeks. Despite it being a brand new house, it was like a wood workshop with saw dust everywhere which we had to spend the entire day trying to clean. Everything would have been perfect had the house been cleaned like it was supposed to be.

Sydney · 24 March 2023

★★★★★ 1/5

Trustpilot

Awful end to an awful tenancy

This was our second property with Simple Life. Our first was a good experience, which is why we trusted them enough to rent from them again. We really shouldn't have.

Elizabeth · 9 September 2026

★★★★★ 5/5

Trustpilot

Stunning simple life homes

We are living at simple life homes for 6 years. Living at simple life homes property is such a wonderful experience. The property is beautiful,high end and very well maintained. Any issues , we experience are very well responded and resolved promptly. We absolutely love living in this house. Thank you sooo much Simple life homes for building such beautiful properties.

Nargis · 22 January 2026

★★★★★ 1/5

Trustpilot

This is the first time I write a…

This is the first time I write a review…This is the first time I write a review on trustpilot. This is my first home in the UK. I am happy to welcome a simple life. The advantage of Simplelife is that it is new buil and pet friendly, so I contacted the Internet and decided to rent a unit ,Since I don’t have a job, need to pay 12m rent to Simplelife. When I arrived on the first day, when I checked the house , I found that the oven was not cleaned(very dirty) the garden was full of rubbish and the garden grass was dead ( look like a site) . Moss, there is still a big hole in the garden . On the first day, my daughter fell and injured, and the toilet board was damaged (except for the maintenance of the garden, I did not deal with it. It has been more than 2 months since I moved in, and no one has come to repair it)and 2nd day. There was a gas leak. Fortunately, after the inspection, they found someone to repair it on the same day. until today that the water pipe at the bottom of the kitchen cabinet was leaking. All my items were wet, and there were electric switches on both sides. Fortunately, they found it today, avoiding possible opportunities. To be honest, life is not simple at all after moving in, and we have to keep up with maintenance issues. I hope simplelife can face up to the problem and help the tenants to deal with it.

P · 12 March 2023

★★★★★ 5/5

Trustpilot

Happy Stay and Helpful Asset Manager

We were newly moved to this country and we are very happy that we found Simple Life as our first home in UK. The house is well equipped with all necessary home appliance the house was well cleaned before we moved in. The location is great very closed to different supermarket and the city centre. Annabelle is out asset manager and she has been very helpful and responsive for our request everytime we need help. Great job Annabelle!! I had already referred few friends to stay on Simple Life.

Carly · 27 February 2023

★★★★★ 4/5

Trustpilot

Easy application process and helpful staff!

The process to get a home with Simple Life was easy, however I had to call to get the information but my husband and I were kept in the loop constantly. We now have a beautiful home that we will be moving into after just one week. Shout out to Christine and Daniella who gave me the information and quick email responses, very helpful and lovely staff. Looking forward to moving into our new home as I hope our experience with them is as successful as the application process!!

Esther · 17 February 2023

★★★★★ 1/5

Trustpilot

Zeron customer service and highly unprofessional

I don't know what the good reviews on here is all about but if you want your sanity and mental health. Avoid this company like a plague.

Pet · 18 September 2026