Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWaste of time and energy.
Yet another Edit: So as I thought, it was a complete mistake to listen to anything this company says. Jade completely lied about getting back to us early in the week, in fact she didn't bother ringing at all, my husband had to ring them to tell them not to bother as definitely not worth the hassle, they were happy to take £270 from us for the deposit to rent a property, we had to ask several times for it back to which they only refunded £150 they blame let alliance for a "failed reference" so now £120 down for being completely messed around, I've heard bad things about these lot but this just takes the mick, clearly don't know what they're doing, advertise houses that don't exist, constantly lie and now steal money! Steer well clear! Edit: Spoke to Jade who has been more helpful, so will see how it goes.Edit: That's another lie, you said on the phone that you can't discuss on the phone so I don't know why you're lying on this public forum.Weird, waste of time company! Made us wait weeks to apply for a house to rent, everything came back great by let alliance but simple life decided we can only rent a property if we pay 12 months upfront!! Without good reason, seems nobody there knows what they're doing, they put up houses that they've never even heard of. Kept sending us aroujd in circles telling us to phone let alliance to get answers as to where are application was at etc. Spent weeks now waiting for a simple answer from them to finally be told they want 12 months up front, they seem very dodgy and don't know what they're doing in all honesty, steer well clear.
Jo · 15 April 2024
Agent replied · 17 June 2024
Hi Jo,Thank you for confirming your identifiable information to us via a find reviewer request.We’re afraid that the information in your review does not reflect the information we have on record for you. Due to GDPR we are unable to go into detail on your referencing situation in a public forum, but if you’d like to call the team, we’d be happy to go through the detail with you. We’re sorry that we were unable to accommodate your house search this time.
★★★★★ 5/5
TrustpilotExcellent help and assistance from Christine Thomson
A friend of mine recently moved to the UK and found a home with Simple Life. As they were unfamiliar with processes in the UK and things appeared to be dragging on, I offered to try and help. I did not have much confidence when I called Simple Life as I know how awkward customer service can be when you are not the customer, all kinds of red tape and refusing to discuss even the smallest of details BUT I was incredibly impressed with Christine Thomson at SL who did everything she could to assist me so that I could help my friend understand the necessary steps needed to complete her home rental. Without breaking any confidentiality or DP we were able to work out where communication wasn't clear and what steps needed to be taken by my friend. We were also able to discuss various options that could help speed up the process. When emails or phone calls were promised they came on time. Christine pushed things so far as she could and worked with Let Alliance to achieve a quick and satisfying result.I rarely write reviews but this experience very much deserves one - Thank you Simple Life and Christine Thomson in particular.
Consumer · 11 April 2024
Agent replied · 17 June 2024
Thank you for such a lovely review! We appreciate your feedback!
★★★★★ 2/5
TrustpilotSimply Shambolic - No accountabilty for tenants living conditions
Simple life homes may provide cost effective housing but the new builds homes still suffer the same problems we see across the new build housing market. shoddy workmanship and cheap materials means that the living experience in these homes is not as comfortable as the company advertise. Multiple neighbours have shared they experience the same issues, lack of consistent heating or broken plumbing. My biggest gripe is however Simplelifes complete disregard for property maintenance whether its a small job or a major issue, the staff behind the keyboard don't care or are at least not empowered to take action. It will take months for someone to fix serious issues, If at all. The company uses smoke and mirror tactics to parade itself as an organisation for fair housing, but in reality there is a complete disregard for tenants living conditions. Accountability is not a word Simplelife homes know the meaning of.
NF · 11 March 2024
Agent replied · 17 June 2024
Hello,Thank you for responding to our find reviewer request so we are able to identify you and your tenancy.We’re sad to see you’re unhappy with the quality of your home. We can see that since you moved in only 3 repairs have been raised, two of which have been closed within our expected timeframes and one that was raised early February. We can see this has fallen out of our expected timeframes slightly, so the team are chasing this up and we’re very sorry for any inconvenience this has caused. We’re also pleased to see that the team have continued to proactively keep you up to date on any progress. We can see the team are actively working on your issue and they are hopeful that someone will be able to attend this week. The team will be in touch shortly to confirm.
★★★★★ 5/5
TrustpilotThis is going to be first time when…
This is going to be first time when we’re going to rent a new build home , and Simple Life Homes made this to happen! It was a very smooth and easy process, on which we received the great news today that our application was successful and we will soon be able to move in !Thank you Simple Life for your service and we can’t wait to move in!
Anca · 18 September 2024
Agent replied · 22 October 2024
Thank you for your lovely feedback! Good luck with the move.
★★★★★ 5/5
TrustpilotNew tenant
After looking for a property for 2+ months, ended up speaking with Matt from simple life where i finally managed to secure one, Matt has been extremely helpful, and answered any questions/concerns that I've had, and from day 1 its been a smooth, fast process - even guiding on what to do during the referencing stages.Everyone that I've spoken to have been extremely friendly, unlike the usual private landlords.
Chloe · 16 September 2024
Agent replied · 17 June 2024
Thank you for sharing Chloe!
★★★★★ 5/5
TrustpilotGreat from start to finish for 3 years....Stonefield Edge
Well, there are some negative comments on here, but tbh I don't have anything bad to say. I had to sell my house due to a relationship breakdown and moved into a Simple Life home. Lucy S from the very beginning was very very helpful and nothing was ever too much trouble for them - mainly as I was due to move in April 2020 and then boom Covid hit. I had to wait until August 2020 before I could move as the house still needed to be finished. Again Jade, Lucy and a few others at SL and the letting agent Ascend properties were really good.I moved in and I did my own snagging list. I had around 70 issues (standard for a new build) and these were all rectified within about 45 days of me moving in. My only concern during the 3 years of my tenancy was the amount of asset managers they had gone through, but still didn't affect any communications which was great and appreciated.As for the rent comments, well life has been difficult for many companies and people and I originally paid £795 a month which reached £950 a month. Given it's a newly built house with all new appliances I still think this is still very good value for money. Simple Life gave me confidence to stay in the house as long as I wanted, which would be hard if you used private renters who could sell anytime and really affect your life.I got permission to decorate how I wanted, add TVs to the wall and did some nice things to the garden (but please bear in mind you must put this back to standard state if moving, which I knew about and did cost me a few hundred quid to get matching paint etc get ovens cleaned but if you want your deposit back you really need to do this. I got the matching white paint called Crown Obliterating emulsion)The only thing I had to pay for was a leaking waste pipe under the sink which they did not cover which was fair enough. My only 1 niggle was the drainage of the garden which had large puddles of water, not SL fault but rather the contractors. I re-raised the issue before I handed my tenancy notice in so it could be done for the new tenants which I believe is in progress in my absence.Contractors for issues reported via an app called fixflo all arrived on time and on the date that was arranged, so that was appreciated even though didn't quite affect me working from home.I maintained the house and looked after the house like it was mine. I was fortunate through unfortunate circumstances that I was left an inheritance which meant I could buy my own house again in October 2023I've never rented before but I had a pleasurable time with Simple Life and have no bad comments. As for the deposit, I had a full visit before I moved out and then another when I moved out. I was told I would get the full deposit refund back (£917) which I received today about 2 weeks after the visit, and huge thanks to Ciara for chasing it up for me to ensure I got it.So all in all, thank you, Simple Life it was a pleasure and helped me out in troublesome times. Some appreciation also to Ascend properties.Extra feedback to SL based on my 3 years - please check on your gardening and landscaping team. They don't quite do all the gardens and necessary weedkilling that you are probably being charged for. Thanks again for everything.
Ian · 24 February 2024
Agent replied · 17 June 2024
Thank you so much for your review Ian and for you helpful feedback!
★★★★★ 5/5
TrustpilotCharlotte was very patient and…
Charlotte was very patient and welcoming and followed through with my request
Ify · 13 May 2026
Agent replied · 31 May 2026
Thank you for your lovely review!
★★★★★ 5/5
TrustpilotAmber was really helpful and got back…
Amber was really helpful and got back to me straight away Thankyou
Liam · 12 May 2026
Agent replied · 31 May 2026
Thank you for your feedback, Liam!
★★★★★ 1/5
TrustpilotBreak-ins, drug dealing and poor management...
Avoid Simple Life Homes! As a long-term renter, I've had much better experiences with a private landlord.Main things to be wary of: -Simple Life do not sign the tenancy agreement until the day before move in, so they can back out of the contract at any time and are not liable for your costs/homelessness in the event of a delay.-Simple Life make it mandatory for you to use their glitchy fixflo app, but will randomly decide to call/email you instead leaving you stressed when you've had no app notifications but discover maintenance workers have been in your home without your knowledge. -No matter how many times we asked them to get our consent prior to entering our home, they send notice and proceed anyway, even when we decline access on that date. Only after us changing the locks did this stop.-Someone broke into our home via the back door using a key- which aside from our set the only other key was held by simple life, who admitted a contractor still had it! There was no work scheduled, no investigation by simple life, no apology or reassurances. I still don't know if the key was ever returned. The police strongly advised our locks to be changed by the landlord, simple life said we'd have to pay them to do it. -We have issues with serious drug use on the street at a significant level. Police raids, back yards being used as skips, dead animals (and not by natural causes), people coming and going from a specific house at all hours, for a few minutes asking if they're 'still selling'. Multiple neighbours have reported this to simple life and the police. I was actually told by simple life over the phone that there was only a small amount of drugs found and drug use isn't actually prohibited in the tenancy agreement! never did get that call log when I asked for it, nor the subject access request policy, or complaints procedure. When you call back, you'll be put through to someone else who'll have no clue what you're on about, and will have to explain yourself 5x over to get something resolved. Lastly, whatever you agree to pay when signing, make sure you can afford atleast £100 more each year you live there, as thats been consistent with mine and my neighbours experiences. If you offer them an alternative increase, for example due to the amount of complaints and issues, or due to just being a good tenant, you'll be told to take it to tribunal if you disagree. But then, they can set their own market rate by owning the entire street.The best part about living here has been watching their trustpilot score gradually drop...they might have been a good landlord many years ago, but not anymore!----UPDATEAs of 1wk+ later, I've still not been contacted despite being told I'd get a call? But please pretend every 1* review is lying about their complaints. Thats great PR.Not signing a tenancy beforehand might be standard procedure for simple life, but not for most other landlords. We were not offered this accommodation you say exists when we were told our move in date was delayed, and were told to make arrangements at our own cost over Christmas, at this point we had already paid around £2k in deposits and rent. Only through near twice daily calls and sheer luck did we move in before Christmas. Are you saying now this shouldn't have happened? Because your senior management said otherwise. Maintenance On 14th Dec we called to reschedule a planned visit, and were told a contractor would call to rearrange. On 21st, i found our things disturbed and the alarm replaced, with the old one left. 22nd Dec I called Simple Life to ask whether a contractor had been in the home. You gave the contractor a key and allowed the visit anyway. As I received no response to my 22nd Dec report, I followed up on fixflo on 8th Jan 2024. Its feb and no-ones responded to my complaints.Break inThe visit wasnt for a fault but an annual inspection. A police report WAS filed, simple life were informed, remedial action suggested, simple life declined to co-operate with advice unless we paid for it, they failed to follow up on unreturned keys from contractors.No background checks for contractors either- as confirmed via phone call and after contractors were in our home discussing criminal activity and being found wandering in rooms they werent working in during another visit (if you need help finding that one, see emails with Leah Gilford 17/2/23 and phone call prior)Request for policies was 16 Oct 2023 at 10:37 if you'd like to check your records again. It's disappointing, as I'd genuinely hoped that raising this in a public forum might have highlighted to the SL team the issues their tenants face, and that you would have committed to doing better in the future. I'm not giving you any new information, this is all logged on your tenant system/fixflo so I'm not sure how it disappears when I complain.
Chrissy · 2 February 2024
Agent replied · 17 June 2024
Hi Chrissy,Thank you for responding to our find reviewer request which has allowed us to identify your tenancy and records. As this is a lengthy review, we will attempt to tackle your main points within our response, but if you would like a more in-depth conversation, please do call the team and we would be happy to chat though with you.To confirm, it is standard procedure for the tenancy agreement to be signed on the day of the tenancy. This is best practice in case there is a last minute issue with the move in date or property prior to move in. This does not mean that we don’t take responsibility should any dates change last minute, this very rarely occurs and in extreme circumstances alternative accommodation or an alternative property would be provided by Simple Life. Regarding access to your property, we always give notice of any appointments made, allowing you time to refuse access if required (which we can see you have taken up previously). Where access is required for emergency issues which are deemed as a threat to life or which falls within our responsibility as a landlord to keep our residents safe, a shorter window of 24 hour notice may be given. As far as we can see from our contractors records and the communication log on FixFlo no one has entered your property without your consent or prior knowledge.We sympathise with your concerns over experiencing a break in but pleased to note that it was advised nothing was stolen. As we have communicated over the phone, one trusted gas engineer had a copy of your keys at the time of the event (with their visit to replace your faulty CO2 alarm taking place 1-2 days prior), so we have no reason to believe that this had anything to do with your break in. As discussed over the phone, burglary is a police matter and should be reported directly to the police.Similarly, whilst Simple Life does not condone anti-social behaviour and we can issue warnings and remind residents of the rules stipulated in their tenancy agreements, eviction is a lengthy process and both identification of culprits and evidence would be legally required for this process to take place. Unfortunately, a landlord cannot control any activity taking place in other public places such as the roads. In both instances, this is a police matter and should be reported to both the police and local authority, who have the appropriate power to take immediate action.We can also confirm that it is industry standard and outlined within your tenancy agreement that rent will be reviewed once per year, in line with local market rents. If your rent is no longer suitable for you and you are unhappy with the area, then please raise this with the team, they would be happy to discuss alternative options and locations that would better fit with your requirements.We’re sorry that you feel a subject access request policies and complaints procedures have not been willingly provided to you, following this review we have checked our records and we are unable to source any such correspondence, but of course, we would be happy to send anything you require. We will arrange for one of the team to give you a call early next week to discuss the information you need.
★★★★★ 5/5
TrustpilotI have just reserved a property with…
I have just reserved a property with Paulina, she has been extremely informative throughout and managed to get me a same day viewing, I was interested in 2 properties and she has ensured I had visibility to both before submitting an application for one. Extremely helpful and kind and has made the process smooth for me! Thank you.
Affia · 19 May 2026
Agent replied · 31 May 2026
Thank you so much for your kind feedback. We’re delighted to hear that Paulina has made your experience such a positive one from the very beginning.
★★★★★ 5/5
TrustpilotMoney making deposit scheme - *updated*
Money making deposit scheme. We have enquired about a few properties with Simple Life Homes but have been told we need to put down holding deposit of around £200 before even viewing the place and that upon viewing and if we change our mind, we would only get £90 of that £200 back. Just makes me wonder how they would be as the Landlord once you’ve moved into the property and need repairs or maintenance work completing. Absolutely sham of a company, very disappointed.Update - 18.01.24:After writing the review, Simple Life reached out and have made every effort to ensure that any miscommunication was rectified in a timely and efficient manner which is greatly appreciated. I had no idea Simple Life took as much pride in their company reputation as they do and it is refreshing to see a company that will learn from miscommunication and rapidly evolve to give a much better customer experience. Thank you Adam and Jade for taking onboard our concerns and addressing them, you have gone above and beyond and have thankfully restored my faith in the company, which is a bonus as your properties are amazingly well presented! We have now thankfully been able to book 2 viewings to see the properties were interested in. Big thank you to Adam, Operations Director, for reaching out to us personally!
Saibah · 18 January 2024
Agent replied · 17 June 2024
Hi Saibah, thank you for getting in touch. It sounds like there has been some miscommunication here as we do not require a holding deposit before viewing a property. A holding deposit is required for making an application on a property and the £90 you are referring to is likely to be in reference to if an application fails or is retracted. We have looked on our systems and based on the information provided to us in this review we have been unable to locate your enquiry on our teams databases. If you could get email us at slmarketing@simplelifehomes.com with some further information of who you spoke to and which development your enquiry was regarding, we can look in to this further for you.
★★★★★ 1/5
TrustpilotReport a maintenance issue and you will…
Report a maintenance issue and you will be waiting months to have it rectified. I am now having to get the property ombudsman involved just to get my dishwasher fixed as it is coming up to 6 months now since initially reporting the problem.
Daniel · 13 August 2026
Agent replied · 17 June 2024
Hi Daniel,
Thank you for reaching out. We have looked at your records and can see that you first reported this on 6th May (3 months ago). Our findings show that whilst the dishwasher remains fully functional, it has come away from the cupboard door. We apologise for the delay experienced in waiting for the new door to arrive. We are pleased to confirm that this has now been received, and a contract will be in touch shortly (if not already) to arrange a date for this to be fixed.
★★★★★ 5/5
TrustpilotHannah @ Simple Life Homes
I recently had the pleasure of interacting with Hannah from the maintenance team at Simple Life Homes. Her professionalism and expertise truly stood out. Hannah was not only prompt in responding to our maintenance requests but also displayed a deep understanding of the issues at hand. Her approach was both efficient and thorough, ensuring that all problems were resolved quickly and effectively.What really sets Hannah apart is her friendly and approachable demeanor. She took the time to explain the maintenance work in simple terms, which was greatly appreciated. Her dedication to customer satisfaction is evident in the way she handles every task with care and precision.Overall, my experience with Hannah and Simple Life Homes has been extremely positive. It's reassuring to know that such a capable and reliable person is handling our estate's maintenance needs. I would highly recommend Hannah and the Simple Life Homes team for anyone looking for top-notch maintenance services.
JordyE · 30 November 2023
Agent replied · 17 June 2024
Thank you so much for sharing your wonderful feedback with us! I am sure Hannah will be delighted with your review! We're so pleased that you're happy with the service provided by Simple Life!
★★★★★ 5/5
TrustpilotCharlotte was very pleasant and quite…
Charlotte was very pleasant and quite helpful.
Olufunke · 14 May 2026
Agent replied · 31 May 2026
Thank you for your lovely review!
★★★★★ 5/5
TrustpilotCalled earlier in the week and spoke to…
Called earlier in the week and spoke to Charlotte about renting a property. She was very helpful and gave me some good advice regarding renting and property types from your company as I am new to renting.
Scott · 28 May 2026
★★★★★ 5/5
TrustpilotNiamh from Simple Life has been…
Niamh from Simple Life has been absolutely brilliant throughout our rental application so far. She’s been really friendly, efficient and easy to deal with, and the whole process has been smooth and straightforward up to now. Communication has been great and nothing has seemed too much trouble. So far, so good, really positive experience.
Richard · 15 May 2026
Agent replied · 31 May 2026
Thank you so much for your kind feedback.
It’s wonderful to hear that Niamh has made your rental application process such a positive experience so far. We’re delighted that you’ve found her friendly, efficient, and easy to deal with, and that communication throughout has been smooth and straightforward.
★★★★★ 1/5
TrustpilotIf I could give 0 star I would
If I could give 0 star I would, very unprofessional company, doesn’t seem to me like they know what they are doing, very unorganised. I’ve seen lots of reviews about them, but the foolish me still decided to go ahead with them, I think this is the most regretful decisions I’ve made my entire life, to rent a home from them.When we saw the advert of the home, we were told it would be available 26th of September, we told them we wanted to move in 28th of September, shortly before the move in date, they told us we couldn’t move in 28th of September, that we had to wait till 6th of October, we then told them we couldn’t wait till then, that the most we could do is 3rd of October, as we had to move out of our current house. Then 2nd of October 24 hours before move in, we got an email for key collection, 30 minutes later, we got a call to say that we can’t move in again, as there were still works to be done, this was after we had signed contracts and paid in full, arranged with mover, cleaned all our current apartment, and arranged delivery for our new address.I kept on asking what we could do, like how do you cancel on people moving in 24 hours before, where is that done?The lady who called was very rude and unprofessional, this only shows what type of company this is. What exactly am I supposed to do.I have never dealt with such such organisation in my life, I already had to take time off work, I will even have to pay more, to cancel all the arrangements that has been made. I still don’t know where I’ll sleep from tomorrow till 13th because my current Agent is yet to let me know if I can extend my stay.The most annoying thing is that, they sent me a new contract that reflects the new date just 15 minutes after telling me I can’t move in, no alternative arrangements, nothing, what followed was a new contract.Please don’t deal with this company, they will leave you stranded!Please I don’t like it when you come on here to say things that hasn’t happened, the team did not offer me any earlier move in date, as a matter of fact they never called me, I still did the calling yesterday, just to be sure you lots won’t change the date on me again. I did the calling, not you guys, so don’t come in here to do any damage control, I know that’s what you guys are best at doing. Stop lying please!
Jadesola · 5 October 2023
Agent replied · 17 June 2024
Dear Jadesola,Thank you for getting in touch and making us aware of your situation. We have to hold our hands up and apologise for the experience you have had. We can see that you were given the provisional move in date which was then firmed up as 3rd October once we were in a position to confirm a date that the property would be ready for you. We always work with provisional dates to begin with when we’re working with re-let properties, just in case the property is handed back to us in an unexpected state, this is normal process and we do make the fact that this is a provisional date clear. However, in this particular situation we were let down last minute by a contractor who was due to complete the works to your property on the Friday before your move in date, this was unfortunately due to personal and sad, unforeseen circumstances. We were then expecting the contractor would be in the position to continue to complete the works the day before your move in date, however, the events of the previous week meant that sudden compassionate leave was required, leaving us with no option but to push your move in date back.We apologise profusely, we regret that you have been put in this situation, but we hope you can understand that these were very rare and unforeseen circumstances. I am pleased to see that since then, the team have been working very hard to get a new contractor scheduled to complete the works required and they have been able to offer you an earlier move in date that originally anticipated.We really hope that you settle in to your new home and have a much better experience with us from here on in.
★★★★★ 5/5
TrustpilotMatt Boyd!
Matt Boyd was amazing with us. He explained each step of the rental and application process and championed us to get the home rental we really wanted. I had a lot of questions and Matt was on point at all times to put my mind at ease. Would definitely recommend using Simple Life and requesting Matt for support! Thanks a lot 😊
Paula · 13 September 2024
Agent replied · 22 October 2024
Thank you for your wonderful feedback Paula! We will be sure to pass on your kind words to Matt!
★★★★★ 3/5
TrustpilotNot a great experience, but resolved in the end.
Not a great experience, but resolved in the end.
Issues with getting a holding deposit back.
Edit: I finally got this resolved, and Simple Life refunded me the deposit, so I've updated this.
Stephen · 25 September 2026
Agent replied · 10 October 2026
Hi Stephen,
Thank you for taking the time to share your feedback. We're sorry to hear you're unhappy with how things turned out.
Having reviewed your application, we can see it was withdrawn at your request. Before your holding deposit was paid, our email of 12 August confirmed in writing that part of the deposit is non refundable if an applicant decides not to proceed. This is our standard process whenever an application is withdrawn, and it's why a proportion of your deposit was retained.
We'd also welcome the chance to hear more about the issues you've raised with the property, including the fencing, so we can look into them. Please get in touch with us at hello@simplelifehomes.com and we'll be happy to help.
Kind regards,
Simple Life Home
★★★★★ 1/5
TrustpilotDisappears when things go wrong
You need to pray that everything goes smoothly or you'll be in serious trouble with Simple Life. Initially responds well until the day before we move in which is when our nightmare began... After agreeing a move-in date weeks in advance, they gave less than 24 hours notice that the person who is supposed to give us the key can no longer make it. They came up with an alternative which was for us to verify our IDs at the post office. We had to pay out of our own pocket for this and when we raised this issue and asked for compensation this was completely ignored by their staff (Christine Thompson) who had the audacity to instead asked for a good review on here.
Haowen · 15 September 2025
Agent replied · 24 September 2025
Hello,
Thank you for providing us with your email address, allowing us to locate your tenancy.
We can see that your move in was booked for 5th August. Unfortunately, last minute we were unable to offer an in-person key handover, but instead we arranged the keys to be available for you in a lock box, meaning your move in date could proceed in line with the date suitable for you. We are unable to find any complaint made to the team about the ID checks and reimbursement, if you’d like to forward the receipt for this, of course, we can look in to reimbursing you.
We have reviewed the inventory, and we feel the condition is to our expected standards, the property looks clean with some general fair wear and tear that cannot be avoided on properties that have been occupied previously.
We can assure you that the reactive repair you raised since moving into your property, regarding your smoke alarm, has most certainly not been ignored. I am pleased to see that a date for the replacement had been mutually agreed, and I can see that the works were completed yesterday evening - we apologise for any inconvenience that any delays may have caused.
★★★★★ 1/5
Trustpilotdisgusting people
disgusting people, only care about your money and not at all about your welfare or circumstances. demanding £400 from me for a 2 week different in the date i pay rent on, then when i said i cannot pay that upfront and asked if it could come off my deposit or if i could pay in instalments, what a shock the answer was no. because it’s money in their pocket. bet they’ll be quick to take it off my deposit when it becomes “arrears”! avoid like the plague and go to literally anyone else if you have to, simple life do not care about anything other than money in their pocket. if you move into a simple life property expect to be greeted with a washing machine that doesn’t work, a leaking shower, an outside tap that doesn’t turn on, skylights painted over, bannisters not even secured on, skirting boards coming away from the wall, and more. the price you pay is disgusting for the standards you are given. not to mention their customer service is rude and arrogant, that’s if you can even manage to get in touch with them.
Mia · 12 September 2025
Agent replied · 24 September 2025
Hi Mia Ann
Thank you for submitting your email address to us, allowing us to identify your records and investigate your review.
We understand your concern about the pro-rata rent charge. When you initially requested a change to your rent due date, a one-off pro-rata payment was needed to align the schedule. As this payment wasn’t made, your rent remained on the original schedule. The pro-rata charge only became due when you requested to change your rent due date in order to move out earlier. Unfortunately, this cannot be deducted from your deposit, which is reserved for property condition as outlined in the tenancy Agreement.
In terms of maintenance, we can see that four issues were raised during your tenancy relating to a shower leak, a washing machine repair, Issues with power to the EV charger and mould to a window seal. Each of these was reviewed and completed within reasonable and agreed timeframes. While reactive repairs are sometimes inevitable during the course of a tenancy, we always take such matters seriously and work closely with contractors to ensure they are resolved as quickly as possible.
★★★★★ 5/5
TrustpilotToday Megan called us regarding our ID…
Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through the whole process. Really appreciate it! ❤️
Nusrat · 20 August 2026
Agent replied · 24 September 2026
Thank you so much for your review Nusrat! We will pass on your lovely review to Megan!
★★★★★ 5/5
TrustpilotPositive tenancy
From the moment I moved in, every department has been welcoming, professional, and incredibly helpful. Response times are always quick, with clear communication and acknowledgement of any queries I’ve raised. If one person doesn’t have the answer straight away, they always go the extra mile to ensure the issue is resolved promptly.
IH · 13 May 2026
Agent replied · 31 May 2026
Thank you so much for your kind feedback. We’re delighted to hear that your experience with the team has been such a positive one so far. Providing a welcoming, responsive, and supportive service is extremely important to us, so it’s wonderful to know this has been reflected throughout your time living here.
★★★★★ 5/5
TrustpilotAmazing Service from Christine at Simple Life Homes
I recently had the pleasure of working with Christine from Simple Life Homes, and I cannot speak highly enough of her service. She was absolutely amazing, always helpful, incredibly patient, and consistently quick to respond to any questions or concerns I had. Christine made the entire process smooth and stress-free, always going above and beyond to ensure everything was clear and handled promptly.
Neil · 9 August 2024
Agent replied · 24 August 2024
Thank you for your wonderful feedback Neil! We will make sure Christine is aware of your kind words!
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