Trusted Agent profile · Longbenton
★★★★★
1,119 reviews across 1 platform
Killingworth, Longbenton, NE12 5AS
Simple Life's office in Longbenton, at Killingworth, is rated 3.9 out of 5 across 1,119 reviews on 1 platform.
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Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
5/5
TrustpilotSimple Life make you life Simpler
Simple Life have been very responsive and helpful in organising viewings and helping us through the process. Special shout-out to Jade who was particularly friendly and helpful!
Thank you for your review Edward! We're pleased to hear that you've had a great experience!
5/5
TrustpilotBrilliant houses to rent
Can't fault simple life. We love our home! Not everything has been perfect but any small issues were dealt with reasonably quickly after they were reported. They go above and beyond for residents with events throughout the year.
Thank you for your kind words Jess. We're pleased you love your Simple Life home and our resident events! Your feedback is really appreciated.
5/5
TrustpilotSimply the best.
I’ve heard great things about simple life from current tenants and put the company at the top of my list after seeing the houses and estates and the public relations with tenants and customers. 5/5.
Thank you for sharing Andrew! That's great to hear!
5/5
TrustpilotIt’s been great so far…You guys are one…
It’s been great so far…You guys are one in a million from what we can see so far. No discrimination of any kind. Great service, Great staffs.
Thank you for your review! We're very pleased to hear you've had a good experience with us.
5/5
TrustpilotI am currently at referencing stage and…
I am currently at referencing stage and I am waiting for further steps. So far, renting process is smooth due to Maxwell who is efficient and friendly to the customer. It is much appreciated.
Thank you for your review Khin! We're pleased you're happy with the services provided so far!
5/5
TrustpilotUsing fixflo to get things fixed is a…
Using fixflo to get things fixed is a pleasure and Hannah always responds quickly and gets things sorted out quickly
Thank you for your feedback!
5/5
TrustpilotWe are currently in the final stages of…
We are currently in the final stages of getting a house from simple life and up to now everything has been handled very professionally from both the people in the office and also the reference team
Thanks for sharing Sean! We're delighted that you've had a great experience so far! Look forward to getting you moved in to your new home soon!
5/5
TrustpilotThe simple life staff have been very…
The simple life staff have been very easy to work with from the start to the time we moved into the property. They are very easy to get in contact with. Would highly recommend renting through them.
Thank you Billy for your kind words. We are pleased you're having an enjoyable experience with us!
5/5
TrustpilotVery fast checks
Very fast checks, which were simple to complete and also very helpful staff who were polite and informative. The whole process was extremely easy from start to finish and their attention to detail is impressive.
Hi Steven,Thank you for your brilliant review! We're really happy that you've had a great experience so far! Just to confirm we abolished pet rent last July so there should be no extra monthly charge on your tenancy. I will get someone from the team to call and confirm this with you today.
4/5
TrustpilotAs a new tenant to simple life we have…
As a new tenant to simple life we have been very pleased so far with the service that they have provided including responding quickly to the small issue we had with one of our roof tiles.
Hi Cameron, thank you for your review! We're pleased to hear you're settling in well and that our team have been quick to get things sorted for you.
5/5
TrustpilotKeep it up
Your company is doing well interms of how they relate to their clients and your quick response to clients concerns
Thank you for taking the time to leave us a review!
5/5
TrustpilotHelpful & Nice
Olivia Gresswell and the contractor are helpful and nice! I'm so glad to live in a responsible management property.
Thank you for your review!
5/5
TrustpilotBrilliant team and very helpful and…
Brilliant team and very helpful and honest.Helped us to get our house and put through quick. Very helpful to us thank you so much for all your help many thanks
Thank you Isabelle, it is our pleasure! Enjoy your new home!
5/5
TrustpilotGreat and extremely helpful
Great and extremely helpful. Junior Nolan thank you for sorting me out effectively.
Thank you so much for taking the time to leave a review!
4/5
TrustpilotThe house is lovely had a few issues…
The house is lovely had a few issues but normally fixed quite quickly over all really happy with the house and simple life have been very good at fixing any issues
Hi Michaela, thank you for taking the time to leave a review! It's great to see that you're happy with the service provided and the team have been able to fix any issues promptly for you!
5/5
TrustpilotExcellent service from Jade at Simple…
Excellent service from Jade at Simple Life. Very friendly on the phone, sent requested information by email straight away as promised which enabled us to quickly secure our lovely new home. Highly recommend Simple Life
Thank you so much for your review Fi! We will make sure that Jade is made aware of your lovely comments!
1/5
TrustpilotI've had little to no communication…
I've had little to no communication other than asking for the deposit,moving date less than 8 days away... this is a bit shabby and worrying but I've paid 190 un refunded deposit.
Hi Patrick,We’re disappointed to read that you are not happy with the amount of communication received. We can see that upon paying your reservation fee the team sent you your draft tenancy agreement and your referencing forms on the same day. The referencing stage can take a few weeks to ascertain all the information and checks required from sources you have provided to us, so we would ordinarily expect your referencing to be complete any day now ready for when you move in. Our Head of BTR has tried to call you this week to reassure you that everything is in hand and on track. If you would like to discuss this further, then please feel free to give him a call back on the number provided.
5/5
TrustpilotNothing but helpful
Nothing but helpful, Lucy has helped me and my wife move into our brand new home with ease and kept us up to date all the way. Very happy with the process
Thank you for your lovely review Michael. We will pass on your praise to Lucy!
1/5
TrustpilotDisorganized and Unprofessional
5/5
TrustpilotExcellent service!
The team were absolutely fantastic, patient and very professional in helping me move into my new home!Lucy in particular, always at the end of the phone and very helpful!Highly recommend simple life !!!Gary
Thank you Gary! This is great to read! We will send a copy of your compliments to Lucy. We hope you're all settled and enjoying your new home.
5/5
TrustpilotAmazing experience
Amazing experience. Moved to my new home as planned whilst being in touch with them for all of my question. I'll definitely recommend this agency to my friend's and colleagues.
Thank you Goran! We're delighted to hear that your move went smoothly and you're happy with our service.
5/5
Trustpilotmanchester
Although there is a bit frustrated before Adam reaching out to us, but Adam did a great job for us hopefully we can move in next month with no more big problem.
Hi Shing, thank you for your review. We're pleased we managed to get you sorted with a new Simple Life home and we look forward to moving you in.
5/5
TrustpilotA brilliant company to deal with
A brilliant company to deal with, kept us in the loop all the way through our process. Huge thanks to all involved, you’ve made our year !!!!
What a lovely review to read, thank you David!
5/5
TrustpilotVery profession the bloke sorted the…
Very profession the bloke sorted the problem nearly immediately and also assisted with help for my boiler to thankyou Rodolfo Pettinato
Thank you for your review Justin!
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