Trusted Agent profile · Longbenton
★★★★★
1,121 reviews across 1 platform
Killingworth, Longbenton, NE12 5AS
Simple Life's office in Longbenton, at Killingworth, is rated 3.9 out of 5 across 1,121 reviews on 1 platform.
Every review we hold for the Longbenton office, from every platform, shown as written. First names only.
5/5
TrustpilotThe experience was well communicated…
The experience was well communicated throughout the process. The application was simple,quick and fair. Ryan.H was very knowledgeable about the property and the process.
Thank you so much for your review Mr Reddall!
5/5
TrustpilotSimple Life have made my moving In…
Simple Life have made my moving In process less stressful. Good communication throughout and love my new home. Happy to be a simple life resident and would highly recommend for anyone that’s looking for a new home.
Thank you Karen! We're delighted to hear that you're happy being aa resident with us!
5/5
TrustpilotWe have been with Simple Life homes for…
We have been with Simple Life homes for 2years now and are very happy. Some reported issues are looked over and some do take long to get sorted but happy overall.
Thank you for your review and helpful feedback Ann-Louise!
5/5
TrustpilotFrom the moment i enquired about a…
From the moment i enquired about a property to having all the checks done really was easy and stress free. Its all done online and you still have the option to talk to a real person if needed.I would highly recommend.
Thank you so much Mark! We delighted to hear that we've made things as simple as possible for you!
5/5
TrustpilotI've lived in a simple life home since…
I've lived in a simple life home since November and as of yet I've found the simple life team to be most helpful. Any query/issue is dealt with efficiently and with great help and support. Would highly recommend simple life homes.
Thank you Tanya, that's excellent to hear!
5/5
TrustpilotI recently rent house with simple life…
I recently rent house with simple life homes. Thank you to jade and Shannah. We are very happy
Hello! Thank you so much for your review!
5/5
TrustpilotStart to finish would really recommend
Thank you so much Ben!
5/5
TrustpilotI moved last August and really love my…
I moved last August and really love my house ! I appreciate all services and promptness in responding to my concerns and inquiries!!I also appreciate the maintenance of common areas !
Thank you so much for your lovely review Ana!
5/5
TrustpilotHad a beautiful agent helping with everything that needed to be done excellent customer service was explained well and helped with everything all the way till the date move in thank you so much
A beautiful agent Name Rev has helped me with everything until the date I moved in had a everything explained well thank you for everything
Thank you for your lovely feedback Anna!
4/5
TrustpilotLovely home
Lovely homeEasily contactable.
Thank you for your lovely feedback Liam!
5/5
TrustpilotNice property
Nice property, Competitive rent rates.
Thank you for your review!
5/5
TrustpilotYour co-ordinater Kate
Your co-ordinater Kate, she is a great lady. When I have any questions, she must respond faster. Even the email or telephone conversation, I feel that she is a easy communication, kindly and work hard lady. well done 👍
Thank you Ching! Kate will be delighted to hear this!
5/5
TrustpilotVery well organized
Very well organized, helped me throughout my move. Junior Nolan , helped me alot , very supportive, patient with excellent communication skills.Highly recommend
Thank you for your review Abed!
5/5
TrustpilotSimple life just makes things so easy
Simple life just makes things so easy Their customer service is great, and they are always there to help This is the beginning of the process, but so far, there are only good things to report
Thank you Geoffrey! Really pleased to hear that you've had a good experience with us so far!
5/5
TrustpilotRental Process
I have been working with Simple Life Homes in respect of securing a new rental property The team are informative and extremely responsive to questions and reply in a timely fashionI have been extremely happy with the process so far
Hello, thank you for taking the time to share you experience with us. We look forward to getting you moved in and settled in to your new home!
5/5
TrustpilotWonderful service
Been renting 2nd house now from Simple Life and I have never see better service than this agency is providing. Replying to emails, returning calls and actioning everything within hours/days. Highly recommend
Hi Szymon, thank you so much for your feedback! It's really appreciated.
5/5
TrustpilotJade at simple life homes has been…
Jade at simple life homes has been amazing! So helpful and kind through my application process.
Thank you so much for you wonderful review Natalie! We will pass this on to Jade!
1/5
TrustpilotLack of communication between the…
Lack of communication between the companies that are involved in the maintenance and the main company that is simple life.....we have been chasing our tails for months with all of these companies with very little correspondence with us .
Hi Gillian,Thank you for flagging to us that you’re facing some maintenance issues at your property. We have checked your records and we can only see one item that was raised with us around tightening your toilet seat, as this item is deemed resident responsibility, we had sent you a copy of our how to video to help get this resolved. Someone from the team has tried getting in touch today to get any further problems resolved for you, but unfortunately we haven’t been able to reach you. If you’re having any further problems, then please make sure you log this with us directly either via FixFlo or by contacting your asset manager who would be happy to help.
5/5
TrustpilotHannah B
Hannah B. is always extremely helpful and quick to respond to any query.Furthermore she has good manners and comes across as very nice.
Thank you Nicole!
5/5
TrustpilotWe had a lovely time at our home in…
We had a lovely time at our home in Middleton. Well looked after homes by simplelife. Great service from Olivia Gresswell. Highly recommended!
Thank you for your review Reec!
1/5
TrustpilotA polite warning
A polite warning, do not rent from Simple Life!I never usually write reviews but I feel obliged to issue a warning.I will provide a detailed review of my experiences asap to highlight why you should avoid at all costs.
Hello,We're sorry to hear that you are unhappy with your experience with us.As you will have seen we have requested further identifiable information from you via Trust Pilot in order to locate your tenancy and in order for us to review this and respond appropriately.If you could respond to this via the request sent through Trust Pilot, we can then get to the bottom of the troubles you have been facing.
5/5
TrustpilotWindow problem
Prompt response to a problem and matter resolved
Thank you for your review!
1/5
TrustpilotRubbish
7 weeks waiting for a repair nobody answers phones or emails and close off issues on fixflo without fixing and then ignore you .....absolute waste of time having a managing agent when they dont do their jobs
Thank you for taking the time to provide your feedback.We have looked into your records and can see that the ticket on FixFlo was closed off following feedback from yourself that the issue was resolved.We understand that you have since raised another request, and whilst the team had some difficulty getting in touch with you last week. We’re delighted to see that you’ve since been contacted by our Head of BTR and your requests are underway.
4/5
TrustpilotThe houses are amazing quality for…
The houses are amazing quality for renral property and come with excellent equipment. Hiwever, some of tge works and issues identified have not been resolved even though reported for longer than a year.I would definitely recimmend simple life homes.
Hello Mr Hussain,Thank you for your review. We’re really pleased that you love your home. We regularly welcome new residents through recommendation so we’re delighted that you would recommend us. Don’t forget we have a recommend a friend incentive, so make sure you take advantage of this!Since introducing the FixFlo reporting system we can see in your record that all of your maintenance requests are complete. If you feel that there is anything outstanding, please contact us directly so we can resolve as soon as possible.Thanks again for your feedback.
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