Howards Long Stratton reviews

★★★★★ 5/5

Trustpilot

I was speaking to a lovely lady called…

I was speaking to a lovely lady called ayesha who was so helpful and very professional regarding my housing needs I just want to say this firm is so good and everybody I spoke to were very nice. I would recommend this firm to all my friends especially ayesha thank you so much

S · 13 May 2025

★★★★★ 5/5

Google

Not long ago we was in an awful predicament where the owners of the house we were buying pulled out of the sale, this put us in danger of losing the buyer purchasing our property. We found another property in Long Stratton through Howards. From the moment we explained our situation to Jeanette and Masey they did everything they could to help push the sale through quickly and together the help of the vendor it all went through in a matter of a few weeks. We cant thank you all enough an amazing team.

Michelle · 27 August 2020

★★★★★ 5/5

Google

I have been extremely delighted to have Janette , Macey and Tom help me sell my property and purchase my new home. They have all been absolutely wonderful and gone above and beyond to help me and my family through a very heart breaking situation. Nothing has been too much trouble . I am extremely grateful and will praise them up to anyone looking to sell and buy property. Many thanks and much love and respect for them all Jackie Barnes xx

Jacqueline · 27 August 2020

★★★★★ 5/5

Trustpilot

I’ve just sold a property with Howard’s…

I’ve just sold a property with Howard’s and honestly cannot recommend them enough. After being on the market with another agent for over six months with no offers, Howard’s managed to get my property sold in less than three weeks!

Paige · 22 September 2025

★★★★★ 1/5

Trustpilot

Extremely rude and unhelpful

Extremely rude and unhelpful. Georgia's answer to one of my questions was 'do you want me to lie to you?' She then hung up. This was deemed acceptable by her manager. I never did get the answer to my questions after two weeks so didn't buy the property. The manager did ring me back, claiming to know little about why he was ringing, let me explain it all and then said he had listened to the call. I suppose Georgia wasn't actually being sarcastic when she asked about the lying.

Fightfor · 29 February 2024

★★★★★ 5/5

Trustpilot

Recently purchased a bungalow through…

Recently purchased a bungalow through Howard’s Lowestoft and dealt with Georgia.

Scott · 28 January 2025

★★★★★ 5/5

Google

Sold our house quickly and without fuss. Janette took time to explain everything we needed to know and was very thoughtful and kind. Very smooth selling process and Hayley, the sales manager, was calm, polite and professional at all times. This made the house sale fairly stress free - which was no mean feat given the length of the chain and restrictions brought about due to the pandemic. Overall, very impressive and considerate.PositiveProfessionalism

J · 27 August 2021

★★★★★ 5/5

Google

Used Howard’s to sell my house whilst they didn’t manage to sell. The service I received from from Macey was top dollar nothing was to much trouble many thanks

Richard · 27 August 2020

★★★★★ 5/5

Trustpilot

My heating went over the weekend just…

My heating went over the weekend just as we got this cold snap. I'm disabled so I don't tolerate the cold very well. I reported the issue and Monday morning 9. On the dot Lily phoned me to get more details and to take ownership of the issue. She liased with the landlord, engineer and myself to get someone out ASAP. She never let go of it until she received a satisfactory result from the landlord. Even though she knew he had phoned me himself she called to make sure it was the correct information and I was happy with what was happening. A very charming, professional young lady who is a total asset to Howard's and she represents them perfectly. A*

DEBBRA · 13 January 2024

★★★★★ 5/5

Google

We used Howard’s for our sale August 2022. We were really impressed with how Janette took the time to understand our home, and us, and clearly had a thorough understanding of the market and the local area. We knew we were in great hands. Would highly recommend to anyone selling their home.

Nina · 27 August 2023

★★★★★ 1/5

Trustpilot

The letting team are total ignorant…

The letting team are total ignorant people run by a manager who has about as much impact on getting things sorted as Boris Johnson...they share similar qualities too, lacking in the ability to be honest and being expert at spin. Do not expect any service from the letting department, they won't clean houses or address damp and mould. They will expect tenants to landscape gardens and they will lie through their teeth and insist before tenants move in that the house is clean, so once you are in there is no hope and you as the new tenant will either have to live in filth they have not acknowledged on the inventory or you will have to clean and scrub damp patches yourself. Don't expect ending the tenancy to be any easier either, they will bully you into paying for every day the house sits empty until they find another poor desperate tenant and the fact the house is barely habitable and the garden resembles a jungle every summer won't stop them conning the next unsuspecting soul into believing the landlord is great and the neighbourhood quiet...when the weeds take hold in the jungle the following summer and the neighbours are all being visited by police and fly tipping along the back of the house, you will be still trying to negotiate with howards about the damp which has now taken hold over the winter and ruined your clothes and bedding amd which howards will tell you wasn't there before you moved in......

Juliette · 30 November 2023

★★★★★ 5/5

Google

Janette, has had an unbounding enthusiasm and an impressive professional approach in the selling of my Step-Daughter's home at a difficult time for her. Her knowledge of the property market is second to none and she has made every effort to make the selling process as stress free as possible. Thomas has also been more than helpful in liaising with the Solicitors and Purchaser and kept everyone fully informed. Many thanks to them both.

John · 27 August 2020

★★★★★ 5/5

Google

Jeanette and Kim have been nothing less than superb! I could not recommend them more. Professional, supportive, knowledgable and experienced. From the valuation to completion they have both gone above and beyond. I cant thank them enough.

Kellie · 27 June 2024

★★★★★ 5/5

Google

Wonderful Janette, always a joy to see her, full of smiles (even with a cold!) She’s always so enthusiastic and wants the best possible outcome whether you’re selling or buying.

Anita · 16 October 2024

★★★★★ 5/5

Trustpilot

Thanks to the awesome team at Howards…

Thanks to the awesome team at Howards for selling my home, especially Amy Lugo , who kept us fully informed at all times with all the steps involved and answered any questions that we had,great experience will highly recommend and use again in the future, "Well done Howards Lowestoft"

Craig · 1 April 2022

★★★★★ 5/5

Trustpilot

I would definitely recommend Howards…

I would definitely recommend Howards and in particular the Gorleston-on-Sea office. Jacquie Skipper, Head of Property Management, and Lynne Lawne, Property Manager, were more than helpful. We rented a property and they both were efficient, friendly and extremely reliable. The communication was always prompt and on point. There was never a bad surprise and everything was always clear.

Sophie · 3 February 2020

★★★★★ 4/5

Google

Enthusiastic saleslady showed us around , would rather have been left more time to quietly view the property and form own conclusions. Helpful but needed contact details that were immediately useful, rather than hiatus at key juncture while Janette absent on leave . Hayley proved the godsend Janette had foretold and we were at times better informed by her than by our own conveyancing firm.PositiveResponsiveness, Professionalism

Sandra · 27 August 2021

★★★★★ 1/5

Trustpilot

Avoid them at all costs

Quite frankly the worst estate agent I've ever come across. Was due to buy a property through them last year and the whole experience of 9 months was awful from start to the chain eventually collapsing. They were very slow at providing updates. Forced me to use their mortgage provider and Jeanette threatened that if I didn't that the seller may drop me and accept a previous offer. Unethically negotiated - asked me what the top figure I'd pay for the property is and then left me waiting for a whole week after placing an offer to advise whether it had been accepted. Missed out important details on their advert of expensive service charges which was only revealed after searches had been completed, even though they had previously advised their was none to pay?? Would often call me up asking for updates even though they were meant to be the ones progressing the sale? They defintely breached GDPR several times too, after speaking to the seller and them knowing information they shouldn't of done. Would personally never use them again and defintely won't ever buy a property with them again in the future.

Jude · 20 July 2023

★★★★★ 5/5

Trustpilot

Jannette and the team was an absolute…

Jannette and the team was an absolute pleasure to work with throughout the sale of our property.

Kerri · 14 June 2024

★★★★★ 5/5

Trustpilot

This is a fantastic company when…

This is a fantastic company when looking for rented accommodation. The whole team is super helpful. Mia especially was so helpful, calling me whenever a house became available, and emailing properties. Would definitely use this company again, should I need to.

Amanda · 24 May 2025

★★★★★ 5/5

Google

Great service, phone call weekly to give us an update on our house sale. WhatsApp service as well which is great when you can’t get on the phone at work. Thank you all who helped us sell our house and pushed it through to the end!

YT.K · 27 August 2023

★★★★★ 5/5

Google

Thank you for assisting me with my house purchase. You were always available for me to ask questions and find the answers. Thank you all

ANDREW · 30 November 2023

★★★★★ 5/5

Google

Kim and the wider team have been amazing to deal with and have made us feel much better throughout what was a stressful time with friendly and timely updates about the process

Jordan · 28 May 2024

★★★★★ 5/5

Google

Janette went above and beyond to get our sale and purchase through and Macey was also brilliant whenever we had any queries

R · 28 August 2019