Frank Innes Long Eaton reviews

★★★★★ 5/5

Google

I contacted Frank Innes to arrange for a series of valuations for my uncle’s properties following a difficult family situation, and I honestly couldn’t have asked for better service. My first point of contact was Jacob, who was polite, patient, and very efficient with my enquiry. He arranged the valuation appointments and made the whole process straightforward and convenient. Before the day arrived, I needed to arrange a different time for one of the properties due to the tenants saying it was inconvenient. When I called, I spoke with Vanessa, the branch manager, she sorted it out with no hassle at all, in fact she was so efficient that by the time I called the tenants to explain they would be calling to make the arrangements, it was already done. It was really reassuring to deal with someone who understood the situation and acted so quickly. The valuations were carried out by Shannon, who arrived well prepared for each property having done her research beforehand and was very professional. We found her professional, easy to talk to, and took the time to explain things clearly to my uncle. Shannon shared a lot of useful information without making the appointment feel rushed, pressured, or obligated. It was obvious she knew what she was talking about throughout each valuation, she is a true credit to their team. Shannon did not mess around, the reports came back surprisingly quickly and were very detailed, in fact they were probably the most comprehensive of the three agents we had visit. It gave us a good level of confidence in the information provided. Overall, everyone I dealt with was friendly, helpful, and made a potentially stressful process much easier. Nothing felt like too much trouble. I would recommend this branch and the team to anyone; they are a high-quality estate agent. Thank you for your time, support, and assistance with everything.

John-Paul · 26 February 2026

★★★★★ 5/5

Google

Dealt with Millie, she was really approachable and knowledgeable. Really felt like I could trust her throughout the process and no question was too silly to ask. Highly recommend!

Kirstin · 20 March 2026

★★★★★ 5/5

Google

Exceptional service from start to finish! I can't recommend Frank Innes enough for their professionalism, expertise, and dedication. From the moment I contacted them, they provided personalized attention, guiding me through every step of the process with patience and care. Especially Jasmine market knowledge and strategic approach resulted in swift, successful transactions beyond my expectations.Thank you for making my real estate journey smooth and rewarding.

Malaika · 26 March 2025

★★★★★ 5/5

Google

I am currently in the process of purchasing a property with my partner in Beeston. Jasmine has been assisting us with the whole process and has gone above and beyond to make sure we get everything we need/want from the exchange. Having her support and knowledge has been invaluable for us, as first time buyers

Andy · 26 June 2025

★★★★★ 5/5

Google

Jasmine Chambere was our mortgage broker and was absolutely fantastic. DIP on Thursday last week and mortgage application completed Friday last week, super quick. Offer received from mortgage company today! Cannot fault her professionalism and knowledge in this sector of work.

Qaasim · 26 October 2025

★★★★★ 5/5

Google

Jacob was excellent throughout. Quick to respond, honest, and genuinely helpful. Made a big difference during what can be a stressful time.

Aidan · 20 March 2026

★★★★★ 5/5

Google

Jacob made everything straightforward and stress free. He kept me updated and was always available when needed. Really appreciated his support.

Stretch · 20 March 2026

★★★★★ 5/5

Google

We recently letted a house through Frank Innes. From the start they were very welcoming, offering me a viewing to a property. When at the house viewing, and after finding it wasn’t quite for us, Rebecca suggested another property that would be more our fit - this property wasn’t yet on the market but she offered us a viewing. On arrival to the second property it was perfect, Rebecca was open and honest about potential issues with the property in regards to our needs (small garden, on street parking etc). This was greatly appreciated as we felt well informed and cared for, and not for a second that she was only there to get another property off the market like some agents. After going forward with the property Rebecca made the process easy, with clear communication and liaising with the landlord we move in two very happy people.

Matthew · 26 March 2024

★★★★★ 5/5

Google

I contacted Frank Innes long Eaton regarding a viewing on a property and I was put through to a young lady called Millie, she was amazing to deal with over the phone and email nothing was too much trouble and when she said she’d call back she did which in my search of a property has been difficult to say the least. I would highly recommend frank innes

Nikki · 20 March 2026

★★★★★ 5/5

Google

Amazing service I called to let my property out, and was recommended to have a chat with Jasmine Chambers in house broker after talking to her I realized my broker wasn't giving me a good deal .I now consider Frank Innes a part of my team. Many thanks Jasmine ever investor should have Jasmine.

Norman · 26 March 2025

★★★★★ 5/5

Google

Absolute amazing service so far, Jasmine Chambers is fantastic and so fast arranging your mortgage. The whole team are polite and helpful all working together which makes a stressful time a happier experience!

N · 26 October 2025

★★★★★ 5/5

Google

Nothing but good things to say! I have started renting a house for the 1st time and Samantha Bye has been great in helping find my feet as a new landlord. I cant fault the service I have had. They have supported me and also given the advice that i needed.

Mark · 26 March 2025

★★★★★ 5/5

Google

Would absolutely recommend Jacob. He is incredibly helpful, friendly, clear communication, professional and proactive.

Jennifer · 20 March 2026

★★★★★ 5/5

Google

Just want to shout out a big thank you to Rebecca (apologies if I remembered the name incorrectly) working for this branch who's recently in charge of letting/viewing of a flat in NG1. Yesterday (19th September) was the last day of our tenancy and we went back for final cleaning and clearance. It was a stressful day and my partner felt a bit of unwell in the afternoon. Rebecca came to the property to host viewing in the afternoon as well. While she was waiting for the last viewer outside, my partner nearly passed out due to low blood sugar. As soon as my partner was able to sit back up, I went to get her some energy supply leaving her temporarily at the property. When I came back, I found Rebecca was looking after my partner, offered her some refreshment after she finished all the viewing slots of that day. Then she stayed for an extended period to help look after her and to help me carrying our items to the outer gate of the flat complex. She even offered us a ride. Our itinerary was complicated so we chose calling an uber ourselves, she then accompanied us until the uber driver arrived. Thanks to her kindness our difficult day was made easier. She is a hero! I wish her all the best in the future. Although I moved out of Nottinghamshire, should I have some business need for real estate in the future there, I will definitely consider Frank and Innes first.

Wang · 24 September 2023

★★★★★ 5/5

Google

Although we didn't need to use an estate agent in the end, the valuation and communication from Shannon at the Long Eaton branch was second to none, very understanding, listened to our needs and if we had booked an estate agent, it most certainly would have been with her. I know where to come if we do need your services in the future.

Joanne · 26 February 2026

★★★★★ 5/5

Google

Buying a house is, quite frankly, terrifying. However, it was made radically better by the wonderful folks here. Kia was cracking from the first phone call. She showed me round with confidence and patience letting me both wander around and answering all my niche questions. She followed up quickly on all my queries and, best of all, I went from first offer to final offer in a matter of hours thanks to her swift work. She put me in touch with Frank Innes' amazing brokers where I met Jasmine who answered all my questions. Her attention to detail and memory were stunning. I never had to repeat myself and she steered me through my many options making my options clear and helping give me ideas based on my circumstance. The pair of them helped me navigate the process and feel confident in my decisions. Cannot praise them and this place highly enough

Rosie · 10 September 2023

★★★★★ 5/5

Google

Samantha and the lettings team assisted me with a rental property in Long Eaton recently. I received a 5 star service from start to finish. Sam went out of her way to help me and I couldn’t thank them enough. Not only found the perfect tenants but made the process easy for me as I was abroad. An outstanding service, professionalism and efficient in every aspect. So I would like to say a big Thank You for an amazing service and would recommend to friends and family.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 24 August 2023

★★★★★ 5/5

Google

My partner and I have recently just let a property through Frank Innes and we have been very happy with the excellent service received. Rebecca has been very helpful through out the process, checking in with calls and emails to ensure we were up to speed with everything that has been happening during the process. During the conversations and collecting the keys it is clear the high level of profession she has which my partner and I both appreciated massively, this made the typically very stressful time around moving a lot less stressful and for this we are very thankful. Hopefully we will remain in our newly let property but if we were to move again we would definitely be inclined to let through Frank Innes and Rebecca again.

Ryan · 15 August 2023

★★★★★ 5/5

Google

Used Frank innes to sell my property, Shannon was amazing throughout the entire process! Would have been far more stressful if didnt have her

Amelia · 26 November 2025

★★★★★ 5/5

Google

Samantha and Rebecca made the process of finding a new home for me seem so seamless especially been new to getting my own rented property in this country. Very professional and dedicated staff who would return and respond to all my calls and emails speedily. They both helped me to find just the right property and was eager to assist me in whatever queries or concerns I had. I would definitely recommend this letting agency, Frank Innes Long Eaton branch, you would not be disappointed. Thanks again Rebecca and Samantha you guys are amazing.

Michelle · 6 June 2023

★★★★★ 5/5

Google

Great service start to finish! Emily was fantastic through the whole process and don’t mind answering our one million and one questions we had!! Thank you so much!

Kaya · 26 September 2025

★★★★★ 5/5

Google

I dealt with Emily and she was so polite and really helpful kept us updated through the whole process and management to turn our move around in just over two week. Excellent customer service!!

Abigail · 26 July 2025

★★★★★ 5/5

Google

Couldn’t of asked for a better team than Vanessa and her colleagues, Vanessa went above and beyond in a very difficult situation she will never truly know how much easier she made my life kind soul inside and out. Very special group of ladies

Melissa · 26 March 2025

★★★★★ 5/5

Google

Thank you so much to Kia and the team for making the process of buying our first house so much easier! They were constantly in contact with us as well as doing all the chasing of solicitors on our side and the sellers side. Kia was extremely helpful and friendly from the very start of the process all the way through to completion, we are very happy with our purchase!

Chloe · 26 January 2024