Frank Innes Long Eaton reviews

★★★★★ 5/5

Google

I genuinely wouldn’t recommend any other estate agents. From start to finish the whole team has been incredible and made what could have been a long, hard and stressful process feel easy and well supported. We bought our home through them over five years ago and the experience we had back then is exactly why we came back when it was time to sell and again they exceeded expectations. They valued the property and had it on the market within two weeks and it sold within another two weeks. That alone speaks volumes about the hard work, dedication and professionalism shown by Jacob and Millie who were fantastic throughout. A special thank you also goes to Shannon, whose efficiency and organisation truly stood out. She carried out the valuation and handled so much of the bts work keeping everything moving smoothly and making the whole process feel calm and under control. Communication was excellent throughout. I was always kept updated and felt completely in the loop! I never once felt hesitant about picking up the phone to ask questions (even the silly ones) because the team were always friendly, approachable and happy to help. Thank you all for your hard work, support and genuine care throughout our journey. You made selling our home a really positive experience and I wouldn’t hesitate to recommend you to anyone looking to buy or sell! :)

Tyler · 20 March 2026

★★★★★ 5/5

Google

I met with a number of local estate agents prior to putting my former home on the market. Shannon from Frank Innes had clearly prepared and researched local market information for this meeting and questioned/listened to my situation to better understand the best approach Viewings were organised professionally and any queries I had along the way were responded to promptly I was very apprehensive about the process of selling a home but the support I received made the process far less stressful than I had envisaged Would strongly recommend

Nicholas · 26 February 2026

★★★★★ 5/5

Google

Jasmine is a super hard worker and has been really helpful throughout the whole process! Being a first time buyer and buying through auction could have been a hot mess, however Jasmine has been supportive every step of the way and has talked me through the buying process with patience and kindness. I look forward to working with her in the future :)

Loren · 16 April 2026

★★★★★ 5/5

Google

“Jasmine exceeded all expectations. From day one, she demonstrated deep expertise and transparency, explaining every rate, term, and scenario in a way that made it easy to make informed decisions. Her communication was prompt and consistent, and she proactively solved issues before I even had to worry about them. Thanks to her hard work, we closed smoothly and on time. I highly recommend Jasmine to anyone needing a mortgage broker who truly goes above and beyond.”

Maciej · 26 November 2025

★★★★★ 5/5

Google

I would like to commend the support we have had from your Long Eaton branch; in particular Lauren Lonsdale and Emily Boorman. As we are not local, we have wholeheartedly relied on Lauren and Emily’s opinions, advice and counsel. They have always steered us well and we truly appreciate their professionalism and cheerful, positive personality. They are a great credit to your company.

John · 26 February 2026

★★★★★ 5/5

Google

Jasmine Chambers was invaluable in helping me buy our current house and remortgaging the previous property. It was a complex process with some very cumbersome requirements from one of the solicitors as I needed to ammend the previous deed too. Jasmine went over and above with her help in completing the process. Because of this the difference of experience between my previous purchase and the current one was huge to say the least. I have no reservation in recommending Jasmine for her mortgage and related services.

Sarwar · 26 July 2025

★★★★★ 5/5

Google

Jasmine Chambers based at Frank Innes in Long Eaton has been our mortgage advisor during our selling and buying process. We 100% would recommend Jasmine. We were new to selling and it had been a long time since we bought a house/looked into mortgages. Jasmine was incredibly patient, explained everything clearly, was always on hand to answer questions or to look into our (many) questions. She was always available, made everything clear and went out of her way to help. On top of all that she really is so lovely, friendly and approachable. With Jasmine you are in good hands! The ladies that sold our house with Frank Innes were also brilliant, particularly Shannon, Kia and Millie who we mainly dealt with. Friendly and professional, they explained everything throughout the process and sold our house! Couldn't ask for more!

Sarah · 26 July 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Jasmine at the Frank Innes Long Eaton branch. She was incredibly informative, always taking the time to explain everything clearly and patiently. Jasmine was also very responsive. Most importantly, she was genuinely helpful and supportive, making the mortgage process feel much less stressful. Highly recommended if you’re looking for someone knowledgeable and approachable to guide you through!

Shun · 26 December 2025

★★★★★ 5/5

Google

We had a great experience working with Jasmine as our mortgage broker. She was super helpful, transparent, and really patient with all our questions. She took the time to understand what we were looking for and managed to find us a good deal. Throughout the whole process, Jasmine made everything easy to understand and kept us in the loop the entire time. It really felt like she had our best interests at heart, and we never felt rushed or pressured.

Qasim · 26 June 2025

★★★★★ 5/5

Google

From start to finish I was impressed with Frank Innes. Emily and Lauren were both friendly and professional and I can’t thank them enough for helping find my new home. Both are a credit to the business and I will be recommending Frank Innes to friends and family.

Tanya · 19 March 2026

★★★★★ 5/5

Google

I had a great experience with Frank Innes. The whole letting process was very easy thanks to the amazing support from the team, especially Lauren and Emily. They were friendly, professional, and always happy to help, providing clear guidance at every step. Everything was handled smoothly and efficiently. Highly recommended.

Shalika · 26 February 2026

★★★★★ 5/5

Google

Jasmine at Frank Innes, Long Eaton was such an incredible help and support during the buying process. Knowledgeable, friendly and also has her clients’ best interests at heart which was really appreciated. Thank you for making the process so easy, Jasmine! I thoroughly recommend her services. Also, shout out to Millie at Frank Innes for being so lovely. :)

Ellie · 26 November 2025

★★★★★ 5/5

Google

I’m so glad I found Jasmine and even more grateful I didn’t cancel the first call with her! When the agency initially connected us, I was skeptical, thinking all brokers were the same, but Jasmine quickly proved me wrong. She went above and beyond, securing a mortgage offer that exceeded my expectations. Her dedication, responsiveness, and clear explanations made the entire process so much smoother and less stressful. I was so happy with the service that I recommended Jasmine to my family. Highly recommend working with her!

Baran · 26 March 2025

★★★★★ 5/5

Google

We had an exceptional experience with Jasmine as our mortgage broker. She worked tirelessly for weeks to secure us a mortgage offer that was much higher than what other brokers said was possible. Throughout the process, she was patient, detailed, and transparent, walking us through every step and explaining all our options clearly. Jasmine was incredibly responsive, always quick to answer questions and provide updates. Beyond her professionalism, she was genuinely lovely to work with. We couldn’t recommend her more highly!

Hamed · 26 March 2025

★★★★★ 5/5

Google

I just wanted to say thank you to Jasmine Chambers at Frank Innes at the Long Eaton branch for helping me with my secure a mortgage offer on a house and being so precise and efficient in her work. She does not mess about and she is worth her weight in gold. Also shout out to Vanessa Simpkins as I went to school with her and it's bias I know but she'll look after you like a mother swan tending to her young. I don't know the other girls at Frank Innes but I assure you they're all literal angels that walkst amongst us.

Paul · 26 March 2025

★★★★★ 5/5

Google

We used Jasmine at Frank Innes as our mortgage broker for our last property purchase. It was amazing experience. We bought a few properties before and you can tell the difference. Jasmine is so passionate about what she does and she can transfer that passion and energy to the customers. That’s where you can feel that you’re working with a professional who takes care of every potential problem before it even has a chance to affect anything. With Jasmine you feel that your case is in good, knowledgable hands. Thank you so much for your hard work, personal investment and endless emails to push our case through. Thank you!

Martin · 26 March 2025

★★★★★ 5/5

Google

Jasmine was always quick to respond, incredibly helpful and explained everything clearly from the beginning to the end of the process. We were very lucky to have her on our side! We were very pleased with the support that we've received from her and also from Millie at Frank Innes Long Eaton Branch. They were both extremely helpful and made the whole process as smooth and stress free as possible. They’ve always been happy to answer questions and explain things. I can only recommend to anyone working with them. Thank you for helping to find our lovely new home!

Szilvia · 26 March 2025

★★★★★ 5/5

Google

I recently purchased my first property through Frank Innes Long Eaton and the broker company Countrywide attached to them. From beginning to end, they were all very helpful and always had answers for any and every question I had. They were always very quick to contact me if I could not reach them. Millie was my agent and she was extremely polite, competent and always a pleasure to talk to over the phone or in person. Jasmine from the countrywide team did an amazing job as my mortgage broker and helped me find a great deal and was very professional. 10/10 would recommend

Elliott · 26 March 2025

★★★★★ 5/5

Google

I am incredibly grateful for the exceptional support provided by Jasmine Chambers throughout my property purchase process. From the very beginning, she was professional, knowledgeable, and always ready to answer my questions with patience and clarity. Jasmine guided me through every step, ensuring I understood my mortgage options and helping me secure the best deal. She was always responsive, proactive, supportive and went above and beyond to make the process as smooth and stress-free as possible. I truly appreciate her dedication and expertise, and I highly recommend Jasmine to anyone looking for a reliable and supportive mortgage broker. Thank you, Jasmine, for all your help!

Emmy · 26 March 2025

★★★★★ 5/5

Google

Jasmine was very responsive and incredibly helpful from the start. I'm so pleased I have accepted her call! We couldn’t be happier with the support we receive from  Jasmine,  Vanessa, and Millie at Frank Innes Long Eaton Branch. They are extremely helpful, excellent at chasing, and make everything as straightforward as possible. They’ve always been happy to answer questions and explain things. I find them a very reassuring presence in the whole process. Would definitely recommend. Thank you!

Renáta · 26 March 2025

★★★★★ 5/5

Google

Massive shoutout to Millie at Frank Innes Long Eaton! ✨ Absolutely amazing service from start to finish, friendly, professional, and always went the extra mile. Made the whole process so smooth and stress-free. Couldn’t recommend her enough!

Maia · 20 March 2026

★★★★★ 5/5

Google

Jacob has been great with helping me find the right property for myself and my partner! Super friendly and nothing was too much to ask for. Will definitely be recommending to friends and family.

Isabelle · 20 March 2026

★★★★★ 5/5

Google

The letting team at this branch are absolutely amazing especially Emily, managed to get myself and partner our first rental home together and they have all been absolutely lovely and so accommodating with all our questions x

Ellena-mai · 26 January 2026

★★★★★ 5/5

Google

Jasmine was an incredible advisor, she was quick to respond and always ready to help! With her advice and guidance the purchase went through smoothly and efficiently! I would definitely recommend her services! Thank you Jasmine ☺️

Vasil · 26 January 2026