5/5
GoogleJust wanted to say thank you to Filipa Carreira for helping us find our next home in Southfields. Everything has been super efficient and excited to get in.
Trusted Agent profile · London
Winchester White London reviews
★★★★★
172 reviews across 2 platforms
60 Wimbledon Hill Road, London, SW19 7PA
Winchester White's office in London, at 60 Wimbledon Hill Road, is rated 3.9 out of 5 across 172 reviews on two platforms, including 170 Google reviews rated 3.9.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleThanks to Filipa, we had the best experience with Winchester white. She helped us out so much & made the experience worth while. Definitely recommend.
5/5
GoogleThe process was really smooth from viewing stage through to acceptance on the house. Filipa was very helpful in keeping us in the loop during the process.
1/5
GoogleThe initial experience with the lettings team was fantastic. However, the property management team are atrocious. They have left us in a flat with mould and damp, have ignored attempts to contact them for nearly 2 months. 5 calls over the past week we have been told they would call back, haven't heard a single thing from them. And then they had the audacity to request money that is outside of the agreement of our contract. If you only have to deal with the lettings team I couldn't recommend them enough. If they are going to be managing your property, stay well away.
5/5
GoogleAs a local Wimbledon landlady, I have been working with Alex and his team for many years now. They have always found great tenants for my properties and are very efficient and professional. I really like the fact that they only deal with property rentals so are specialist in their field and are extremely focused.
5/5
GoogleWe had an amazing experience with Winchester White and found a fantastic property and had it secured quickly and seamlessly with the help of Emily Harbisher. We cannot thank her enough for the hard work and great advice she has given us. I would highly recommend Emily!
5/5
GoogleI’ve been a client of Winchester White for over 3 years and have always had a great service. Ines is a real pleasure to work with, very professional and knowledgeable. I look forward to many more productive years working with them.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleEmily Harbisher was so professional and polite helping me and my girlfriend finding the perfect flat for us. She always responded quick to any of our questions and always knew the answer. I would 100% recommend her, she is one of the best.PositiveProfessionalism
4/5
GoogleRecently put our flat up for rent with winchester white, Ines was our agent and she was great all the way through. We've had a few complications with the finance team but everyone has been very helpful and any issues sorted promptly.PositiveProfessionalism
5/5
GoogleEmily has been extremely helpful in enabling us to secure our rental. She is very friendly and professional. She goes out of her way to ensure that things happen! It has been a pleasure dealing with her and Winchester White.PositiveResponsiveness, Professionalism
5/5
GoogleWe recently rented a property from Winchester and our agent Filipa was amazing and very helpful along the way. Would definitely recommend.
2/5
GoogleI'm renting through Winchester White at the moment. The initial experience was good, they got the deal done efficiently with a very smooth process. There have been a couple of occasions where they have fixed issues in the house fairly quickly during the early part of the tenancy. However in the last 6 months their response rate has become slow and even on occasions asking us to locate trades people ourselves to fix structural issues. The most alarming recent one was a report I made of a leaky drain in the bathroom coming through the ceiling. It's been 5 days without a response. The home when we moved in was a smart home with a lot of different and confusing functions. Noone took the time to show us around the home or any information on maintenance etc. I feel like they are a complacent estate agency much different to the one I use for the flat I personally own and rent out.
1/5
GoogleIn their dealings with my daughter and her fiancé they demonstrated a complete lack of professional competence and integrity. Starting with blatant lies about how great the landlord was at the very first meeting with them, encouraging a 'bidding war' with another potential tenant and ending with failure to send in cleaners contracted at the end of the tenancy by my daughter and incompetence in receiving the keys at vacation. I personally delivered them to the branch on my daughter's behalf where a young woman was extremely rude, telling me in a derogatory manner ‘You don't need a receipt'. They then later claimed the keys had not all been handed in and put my daughter and her fiancé under duress to take the responsibility for this but then actually found them. During the tenancy the landlord proved time and time again how not to behave when dealing with tenants throughout their year-long tenancy. (I have been a landlord for over 25 years so am well aware of the process and expected relationship with tenants). She made threats both verbal and written and was generally extremely difficult to deal with over even the slightest issue, demonstrating inappropriate behaviour such as entering the property without notice, emailing with complete disregard for GDPR rules and many other failures that were unacceptable, including retaining a £1500 deposit at the end of the tenancy over a claim for a 'loose toilet seat' even though cleaners had been in to the property after they had vacated and the new tenant had been in situ for three days. This was only released after my advice to notify the agent they would be taking this matter to the Tenancy Dispute Service. For all these reasons they cannot be recommended for rentals and if this is their standard behaviour, for anything else either.
1/5
GoogleWe moved into our new rental property nearly a month ago and still don’t have a fridge. Still no indication from the Property Management Department when we will receive a new one, but been told we won’t receive any compensation despite the long delay. A very disappointing experience.
5/5
GoogleThe team at Winchester White are the most professional Estate agents I have come across. Special thanks to Natara Griffiths whose communications at every stage of our tenancy was prompt and dealt with the highest of priorities! Would use again and highly recommended. Keep up the good work! Amar
1/5
GoogleThey were made aware very early in my tenancy of issues we were having with our landlord, and provided an unreasonable response. This same landlord then broke the door of a cupboard and blamed it on us, and successfully took money from our deposit to fix the door that he broke. The dispute we opened with the deposit agency was rejected based on a small technicality. The estate agents are well aware of the kind of person this landlord is and they still choose to do business with him. These people are very dodgy to work with, be very careful.NegativeResponsiveness, Quality, Value
5/5
GoogleExcellent Tenancy Service I worked with Sarah Wareham from Winchester White during my new property search on Oct 2020. Unlike the other agents, she tried to understand what works for me and she offered lots of alternative options. After …
5/5
GoogleThanks to Filipa, I found my dream house. Thank you very much dear Filipa.
5/5
GoogleThanks to Filipa, I found my dream house. Thank you very much dear Filipa.
5/5
GooglePatricia Drake was very polite and pleasant and helped me and my partner on numerous occasions. In general, the experience of renting from Winchester White has been pretty smooth and they have been incredibly accommodating to our requests.
1/5
GoogleI asked this Agency twice to confirm they had made tenants aware of shared access & they never bothered to respond. However, they were happy to subsequently freely pass on my contact details to a third party without permission, so they obviously got the emails. In the same email string they had gone to great pains to ensure they had permission to pass on their tenants details to the third party. Not great behaviour!
5/5
GoogleFantastic service We worked with Romana Moskurjakova who was efficient, friendly and always extremely helpful. We're grateful to her for making the whole process of organizing things so easy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSarah Wareham was extremely helpful during our flat search. Always checking on us, to see how the search was going, and offering any new possible property. I would highly recommend her services. Claudia
5/5
GoogleWe were looking for a reliable real estate rental agency in Southwest London. We were lucky to find and work with Winchester White Wimbledon. Sarah, their senior lettings negotiator, is a godsend. She acts professionally, understands your needs and offers properties that suit you best. Sarah managed to help us rent our flat in as little as one week. Highly recommended.
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Questions about Winchester White London
How many reviews does Winchester White London have?
Winchester White's London office has 172 reviews across two platforms: 170 on Google, 2 on View Agents.
What is Winchester White London's rating?
Winchester White London is rated 3.9 out of 5 across all 172 reviews, and 3.9 out of 5 on Google from 170 reviews.
Where is Winchester White's London office?
Winchester White London, 60 Wimbledon Hill Road, London, SW19 7PA.
