Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had a very disappointing experience renting through Winchester White (Wimbledon and Earlsfield branch).
The apartment was handed over in poor condition, with several damaged items and maintenance issues present from the start. However, the check-in report did not accurately reflect the true condition of the property. A number of pre-existing issues were either omitted or incorrectly documented.
At the end of the tenancy, responsibility for these damages was placed on me, despite them being present when I moved in. I had to formally dispute the proposed deductions. Thankfully, the adjudication process through mydeposits resulted in a fair decision.
However, this situation could have been avoided with a transparent and accurate check-in process.
Tenants should not have to go through a formal dispute to correct inaccurate reporting.
I strongly recommend that future tenants thoroughly document everything with photos and videos at check-in.
Very stressful and disappointing experience.
Kevin · 13 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your feedback. We are sorry to read that you found aspects of your tenancy stressful.
At the start of every tenancy, a formal check-in process is carried out and tenants are given the opportunity to review and comment on the inventory to ensure it accurately reflects the condition of the property. Where maintenance issues are raised during a tenancy, we work with landlords and contractors to address them appropriately.
Where agreement cannot be reached regarding a deposit, the matter can be referred to the relevant deposit protection scheme for independent adjudication. This process is designed to provide a fair and impartial outcome for all parties.
We are committed to maintaining clear and transparent processes for both landlords and tenants and continually review our procedures in light of feedback received.
★★★★★ 5/5
GoogleAs a newcomer to the UK and with being in search of my first rental property, it is always a challenge to find something suitable and to receive the correct advice and help. Coming across Winchester White in Wimbledon and being interested in a property marketed by them, I have found a place to call home. I have been assisted by Sarah Wareham from start to finish, and Sarah has been nothing but friendly, professional, accommodating and very helpful throughout the entire process. I can confidently say that I have had a positive experience and it will be a pleasure to work with Winchester White again in future.
Aimee · 26 May 2025
★★★★★ 5/5
GoogleAs a landlord of my flat in Putney, we used Jake and his team to mange the sourcing of tenants, vetting, onboarding and full management of our property for 7 years. They are very professional, responsive, striking good contract terms for the rental property and thorough tenant vetting too.
Cathryn · 16 March 2026
★★★★★ 1/5
GoogleI’m survivor of living with infested mould and mice. They locked us in a 3 year contract, without a break clause. They've neglected to do any serious repairs on the flat, and caused unimaginable pain. Our health degraded to the lowest point. The most horrible years of my life, and my partner. I regret bringing her into this mess.
When I tried a deed of surrender, they told me I had to pay £30K for the rest of the tenancy. No amount of reasoning would change their minds, even with all the evidence of the poor conditions. Including offering to pay rent for 2 months until they find a new tenant. That is enough to do repairs and find someone, given it is London after all.
We were out of options to leave. No one helped us, including the council. Even had to pay for the pest control myself. Which only helped temporary, as structural proofing was required.
We had many other problems too. They lied about the furniture upon viewing, when we got there, it was different and much worse too. The rest of the furniture was mouldy as well.
I cannot even believe these things happen in a city like London, and nothing changes.
To top it off, at the end of the 3 year tenancy we couldn't wait to get out and start anew. But this unscrupulous business, charged us for a referral we needed to give another agency for a property we applied. How dishonest do you have to be, to not even waive this fee after everything we have been through against our will?
Do not do business with this dreadful company. As you can see they only care about the check at the end of the month. Not once, have they cared a little bit for their tenants wellbeing, monsters!!!NegativeResponsiveness, Quality, Professionalism
Niel · 24 October 2023
Agent replied · 20 June 2024
Thank you for your comments, we have no record of a tenancy under the above name or with the complaints you have raised. In order to review and assist further, we kindly ask you get in to contact with us.
★★★★★ 1/5
GoogleI’m survivor of living with infested mould and mice. They locked me out of a 3 year contract, and neglected to do any repairs on the flat. The most horrible years of my life, and my partner. Unfortunately she suffered with this as well. We were both out of options to leave. When I tried to reason to leave with a dead of surrender, they told me I had to pay £30K for the rest of the tenancy. I also offered to pay rent for 2 months until they find a tenant. That is enough to do repairs and find someone, given it is London. Even had to pay for the pest control myself. No one helped us, including the council.
We had many other problems too. They lied about the furniture upon viewing, when we got there, it was different and much worse too. Furniture was mouldy as well.
I cannot even believe these things happen in a metropolis like London, and nothing changes.
Do not do business with this abysmal company. As you can see they only care about the check at the end of the month.
L · 22 June 2021
Agent replied
Thank you for your comments, we have no record of a tenancy under the above name or with the complaints you have raised. In order to review and assist further, we kindly ask you get in to contact with us.
★★★★★ 5/5
GoogleWinchester White Wimbledon have been fantastic from start to finish in letting out our apartment. The whole team have been genuine, transparent and easy to deal with, always keeping us updated without any chasing on our side. Jake and Filipa clearly know the local market well and the quality of tenants they brought through was excellent. The experience has been miles better than the typical high street brands we have used before. I would happily recommend Winchester White Wimbledon to any landlord looking for a professional agency they can actually trust.
Kyle · 13 December 2025
★★★★★ 5/5
GoogleI've had an incredible experience with Filipa from Winchester White. From initial contact where I called about our property to search for our perfect home, everything went very smoothly. Most real estate agents simply do not care enough and not try to understand the customer. As soon as a property came up, she contacted me on whatsapp and answered my questions promptly and really tried to understand what do we want from our dream home. To say the least, we were definitely very picky and even after 2 months, she stayed very professional and understanding. I would not only recommend Filipa from Winchester White, but encourage everyone to use them.
Linh · 15 October 2023
★★★★★ 1/5
GoogleMonika Rae is the most unkind, unempathetic, and inhumane person I have ever come across. We sought her help during the most stressful times in my life, where both me and my wife lost our jobs, and at the same time, my mother was diagnosed …
GAURAV · 13 April 2025
★★★★★ 5/5
GoogleSo pleased to say I’ve had such a good experience with Winchester White, Sarah has been so helpful and friendly, couldn’t have asked for better communication, which made the process so smooth and a lot less stressful!
Alyssa · 13 June 2025
★★★★★ 5/5
GoogleFilipa was very helpful. Helped up to focus in on what we were looking for and showed us properties that matched our needs.
Sarah · 13 September 2025
★★★★★ 5/5
GoogleFrom my first meeting with Jake, it was clear that Winchester White is filling a gap in the rental market, providing an experience and a high level of customer service delivered by the whole team. The fact they only work in the rental space and not sales as well, was one of the reasons I was keen for my first consultation and meeting. At this meeting, I learned that this specialty meant their whole process is geared around matching the "right" profile of tenant with a landlord's requirements....rather than just getting the tenancy filled.
The lettings team; Ines, Alisha and Sarah were equally brilliant during viewings and their level of professionalism and care in showing prospective tenants through my property reassured me I had made the right choice in my selection of a lettings agency.
If you're a landlord and are beginning your search and due diligence, do yourself a favour and get in touch with Winchester White.
Sean · 2 November 2022
★★★★★ 1/5
GoogleMy deposit hasn’t been returned yet since I moved out. It’s been one month and a half. Also they try to deduct every single one which wasn’t on the check-in report. Anyone would like to find a rent through Winchester, you have to put every single tiny one in the report. Email discussion contents wouldn’t be acceptable.
In general, before making the contract they are so nice and professional but after that I can’t say anything. There is Jake and Alexa who are so helpful but no one else.
I hope my deposit issue will be done quickly. And if there is anyone from Winchester, could you please let me know your chief’s email address for me? Thank you.
Yong-jin · 30 July 2022
★★★★★ 5/5
GoogleIn January, my family and I relocated from Dublin, Ireland to London for a work assignment. Of all the estate agencies we dealt with, Winchester White (Jake and team) were by far the most professional and consultative. Our experience to date with the agency has been positive and I've been impressed with the level of compassion they show to tenants. On top of this, the employees are friendly and speedy in their communications. I'd have no hesitation referring Winchester White to any tenant.
Mark · 30 July 2022
★★★★★ 5/5
GoogleAs a search agent, I have viewed several properties with Winchester White and have been impressed with their professionalism. They know their properties well, often including details about the owners, which means they can answer questions effectively during viewings.
After offers are submitted, whether accepted or rejected, they are almost always very responsive and clear about what is required and the next steps.
Thank you for your help, Sarah!
Jaeroc · 12 August 2025
★★★★★ 1/5
GoogleTenants, avoid no matter what they promise. After 15 months of tenancy, I've contacted them for repairs only once. It's been 78 days and it's not sorted out yet. All they say is landlord didn't get back to their emails. During renewal, my payment delayed a day, and they immediately called me on phone, instead of an email!
Furthermore, I have requested the contact information for my landlord as it it my right under section 1 of the Landlord and Tenant Act 1985. They say they can't give me the information without landlords consent! How convenient and illegal!
Update: Interim solution was for me to buy the mattress myself on my budget. I hope this won't be the solution for future repairs. You have not provided me with the landlord's contact details, you have given me your agency address, which the landlord does not resides or works!
Bekir · 29 September 2023
Agent replied · 29 October 2023
Dear Bekir,
We empathize with your frustration regarding your request for the landlord to replace the mattress.
We have diligently reached out to the landlord multiple times, seeking authorization for this matter.
It's important to note that, in conjunction with our terms, we are only able to authorize urgent requests.
Despite our persistent efforts, we have yet to obtain this authorization, and we have communicated our strong belief to the landlord that the request should be approved.
Subsequently we have provided you with interim solution which we understand you have declined.
As per the terms of the tenancy agreement, we have provided you with the landlord's contact details and have also sought their consent to release any additional necessary information.
Kind Regards,
Winchester White
★★★★★ 1/5
GoogleIf I could give 0 stars I would. Farce of an organisation.
Typical estate agency that's determined to get a deal over the line. But when it comes to maintenance and paying back your deposit, it's absolutely painful. High turnover of staff means you will have to explain yourself again and again. I know my landlord would say the same given they are looking to sell the house now and have decided to use a different agent.
Marcus · 18 November 2023
Agent replied · 25 November 2023
Dear Marcus,
We acknowledge that the deposit is currently under negotiation, and we will keep you informed as soon as we finalise the schedule of dilapidations with the landlord.
Please note that Winchester White operates solely as a letting agent, and unfortunately, we are unable to assist the landlord with the sale.
Best wishes,
Winchester White
★★★★★ 5/5
GoogleI would like to express my gratitude to Filipa, Chris, Monika, Melissa and Sarah. The team have all been very responsive to my queries and understanding of my circumstances. Viewings were organized very swiftly and an offer was secured within 3 days. Top class letting agent to work in Wimbledon.
Shannywanny · 4 May 2024
★★★★★ 5/5
GoogleSince I first started inquiring about the property I’m now in, Emily has been tremendously helpful with everything I asked. We had some issues with receiving the certificates but she went above and beyond to make sure I received them in time so I could have my first night at the flat. Even so she gave up her Saturday evening to make sure of this. I can’t remember the last time I received such amazing customer service due to her outstanding efforts and extremely good professionalism.
Thank you Emily for doing such a great job!PositiveResponsiveness, Quality, Professionalism, Value
Charlie · 21 June 2021
★★★★★ 5/5
GoogleWinchester White have been terrific for us. I have dealt with plenty of estate agents in my life, but WW have exceeded all my expectations of any sort of service. From the get-go I found them to be honest and forthcoming with all information. Not to mention their availability: whenever I called Ines, the phone never rang more than twice before she answered. We are letting our home for the first time and not once did we feel rushed, never felt we were asking stupid questions. And to top it all, they ARE GOOD AT THEIR JOB! They found us great tenants within a day and delivered on their promise of rental. Thank you to Ines and Alex in particular. 100% recommendPositiveResponsiveness, Quality, Professionalism, Value
Ruben · 21 June 2021
★★★★★ 5/5
GoogleSpoke to a lady called Alisha… honestly the loveliest estate agent we’ve spoken with to date! Was so kind, informative and just a genuine person to be in contact with. Would definitely recommend this estate agents for ANY queries and would like to give an extra special thanks to Alisha for even just the first initial conversation! Not many estate agents are so down to earth when you first speak with them!
Taylor · 30 July 2022
★★★★★ 1/5
GoogleI rented a property through Winchester White and recently moved out, with my landlord agreeing to a full return of my deposit. After completing all the necessary paperwork, I was told the refund would be processed within 10 days. When it …
S · 13 April 2025
Agent replied · 9 November 2024
Dear S N,
Thank you for sharing your feedback, and we are sorry to hear that you feel we … More
★★★★★ 5/5
GoogleWe were looking to move within London, to get a bigger flat and we went through Winchester-White who have been great! We were supported by Sarah Wareham who made the experience super easy and stress free! We were always kept in the loop throughout the process and we had a great viewing of the flat with them! Would highly recommend.
Martha · 13 September 2025
★★★★★ 5/5
GoogleExcellent Tenancy Service
I worked with Sarah Wareham from Winchester White during my new property search on Oct 2020. Unlike the other agents, she tried to understand what works for me and she offered lots of alternative options. After selecting the property that best suits my needs, she continue to follow up for any missing documents to speed up the process. I will definetely go back to her first when I decide to move again.PositiveResponsiveness, Professionalism
Altuğ · 24 August 2021
★★★★★ 5/5
GoogleI have recently had a really positive experience securing a rental through Winchester White. I contacted Sarah Wareham to book in a viewing of the property, she met with me that day and the offer was accepted by that evening! Sarah was very …
Kirsten · 13 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
