Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had a really nice stay at vonder Wembley
I had a really nice stay at vonder Wembley. Had some miner problems at my appartment which got solved right away! Apartment was nicely decorated and I had a lovely view. Situated in a nice area and the metro is around the corner. Also really nice that there was a gym in house and plenty of work spaces to do my work in a homey setting. Didn't have time to use the in house cinema but heard great things about that too. I would def recommend!
Angela · 28 November 2022
Agent replied · 15 June 2024
Hello Angela,Thank you very much for the positive and detailed review. We are glad to hear that you have had a good experience with us and we hope to see you joining our community again soon. The Vonder Wembley Team
★★★★★ 1/5
TrustpilotJust rented an apartment
Just rented an apartment: - clearness -- 2/10. All windows are dirty, lots of dirt under the sofa, on the walls and ceiling. The sofa smells horribly. The carpet is full of dog's hairs (!) which we were unable to remove with vacuum! The carpet has been removed from the apartment therefore. Balcony is full of dirt. We spent 1.5 days to clean up the apartment which should be clean. - water is going out from shower. The shower door has huge gap between the floor. - No dishwasher. I think Vonder staff doesn't even know, either apartment has dishwasher or not. - The dishes in the kitchen are not clean. Had to wash it once again. - The sinks in the kitchen and in the bathroom doesn't work properly, the water stays in the sink. - kitchen area is not separatable with leaving room (as was indicated on the apartment photo)
Raman · 13 November 2022
Agent replied · 15 June 2024
Hello,Firstly, we would like to apologise for all the inconvenience we appear to have caused you. It looks like there have been a series of events which are completely out of the ordinary. We would love to look into this and see how we can support you with all the points you raised as there seems to have been a big misunderstanding and error. However, we are not able to do anything unless we know who you are and where you live. I speculate you live in one of our UK buildings(?). If you could please email londoncumminuty@vondereurope.com, alternatively if this is for Poland, please email warsaw@vondereurope.com.Thank you and once again we apologise for any inconvenience. The Vonder Team
★★★★★ 5/5
TrustpilotExceptional service from viewing to…
Exceptional service from viewing to move in from Guy Ofri. Super helpful with all questions made it a very smooth process.
Frank · 2 October 2026
Agent replied · 10 October 2026
Hey Frank,
great to hear Guy was there for you every step of the way and made everything feel effortless. Thanks for choosing Vonder!
★★★★★ 1/5
GoogleDo not, I repeat, DO NOT, even consider renting or going forward with this agency. If I could give them zero stars, I would. They are easily the worst agency I have ever encountered.
The level of unprofessionalism is staggering. Their communication is non-existent; they simply don’t answer calls and ignore emails. They are incredibly unhelpful, rude, and clearly have no respect for people's time or money.
Save yourself the stress, the headache, and the inevitable regret. Stay away from them at all costs.
Maymunah · 26 March 2026
★★★★★ 4/5
TrustpilotVery effective communication from…
Very effective communication from Ronel. Very kind and understanding. If I have any concerns he’s the best person to be in contact with.
Alex · 14 September 2026
Agent replied · 22 September 2026
Hey Alex,
Thank you for your positive review, it warms our hearts to see that communication with Ronel was effective!
★★★★★ 4/5
TrustpilotPros and Cons
Here is a summed up review from my experience…The pros: helpful and friendly front desk (also able to print!), kitchen space, laundry area, free WiFi, easy access to the train station.The cons: washing machines specifically breaking down a lot and only 6 washer/dryers being available for a lot of people.Hope this helps!
Sophia · 29 July 2024
Agent replied · 26 October 2024
Dear Sophia, your positive review made our day at Vonder! Thank you for sharing the pros and cons with us, we will take everything into account. It's amazing that you are part of the community!
★★★★★ 1/5
TrustpilotNightmarish Move-in and Out. Unethical Management
Nightmare started since the moving day 01-Feb-2022 (Vonder Brentford)11AM was the time given to us for move-in, went there around 12, the apartment was not setup and was in the same condition when we visited the property 2 weeks back (the walls not painted, un-clean walls, floors, kitchen, washroom and bedroom, washroom lock and shower were broken), not cleaned. Half of the things from what we were told were missingCommunity team apologised and promised to fix by 2 PM. we managed to take keys around 4 PM with no paints, no cleanliness. Cleaned it up ourselves. We demanded for floors to be cleaned by management. They cleaned it with a promise to professionally clean it after a paint job. No surprise both never happened.I was told we have made your unit hygienically enough to move in. What a Joke "Hygienically enough"??All my stay was marred with internet issues. Management on most part was un-responsive. just before I was leaving, management came over for a meet and agree to resolve tenant's issues. Not sure on the update as I have moved out since.The only saving grace of Vonder Brentford is it's location, and people that live there. At the time of refunding the deposit, management has sent a 430 Pound claim for paint and professional cleaning. This can't be ethical. How can you charge for something which was not done at the time of move-in.The Good: Location, PeopleThe Bad: Nightmarish Check-in, check-out. Management not ethical.P.S: I have emails to prove sequence of eventsUpdate based on Vonder's responseMisleading response hiding some facts. 1. Only reduced Cleaning Hold-up Deposit2. Still Charging me on Paint job, which never existed3. No Proof given on why they are charging and what deteriorated in non-existent paint work that they are still charging me 300 Pounds4. I have proof from their last inspection 3-Feb-22, which clearly states no paint job done, deep scratches on every walls with photos. Still Vonder disregards and trying to extort 300 Pounds. Absolute Fraud
Ankur · 20 July 2022
Agent replied · 15 June 2024
Dear Ankur,Thank you for taking the time to write a review. We always welcome feedback as it helps us improve our services.We are sorry to hear about these issues, upon arrival, this is not our operating standard.Maintenance does not always depend on us and we can assure you that we do everything we can to speed up processes and get everything done in a timely manner. We are aware that this might have not been properly communicated to you and we are now implementing a new communications system that prevents this from happening.We can also see that we have been in communication with you, in relation to your deposit and that we reduced the deductions following those interactions. We are always happy to engage and discuss these issues to come to an agreement.
★★★★★ 1/5
TrustpilotVonder Dubai is the most horrible…
Vonder Dubai is the most horrible company ever! They make you feel like you are living in their own house for free, while you are paying crazy money for a monthly rent in premium real estate locations. Sharjil is in charge of Vonder Dubai and he is extremely rude, shouting at the clients and ending the calls on your face! They come to your apartment while you are not there. They constantly disconnecting your access cards. At the end they are not willing to refund your deposit as well and we got it back only after we said we are going to contact Dubai Tourism Police for help. After that they returned our deposit, but not the full amount! We are still going to complain to Dubai Tourism and Dubai property.
Анжела · 20 July 2022
Agent replied · 15 June 2024
Hello,We’re really sorry to hear about your experience. This is certainly not our standard and we are surprised to hear about this behavior, we will look into your experiences furtherAbout the deposits, it can take a bit more than expected to get the deposit back as there are some inspections and checks that we need to complete prior to release.If you’d like to discuss this further, please don’t hesitate to contact sharjil@vondereurope.com
★★★★★ 1/5
TrustpilotVonderful? Not so much.
I was initially very excited about moving into Vonder Wembley in December of 2021. For the most part, I have enjoyed my experience living here, but over the course of the last 7 months, many issues have occurred throughout the building.One of the two locks on my flat broke within a couple weeks of moving in and I alerted building management of the issue, and it has yet to be fixed.Security - Security in the building has been subpar at best. The front door to Fridman house was broken for months. Thieves have broken into people's flats, so it's not exactly safe.Missing parcels - The reception team has no clear way of sorting parcels or keeping them secure from wandering residents. In previous buildings I've lived in, they will put slips in your post box to let you know that you have a package, then they get it from a secure space where they are locked away.Mail - Mail is hardly ever delivered to your post box. You have to go to reception and dig through a pile of mail for all residents in order to find your letters.Communication - The lack of communication from management in the building is stunning.Utilities - Contrary to popular belief and misleading ads online, utilities are *not* included anymore and they surprise folks with bills for hundreds of pounds of dollars out of the blue WITHOUT any proof of use or access to reading the meter. I've not had this happen to me, but many residents have. They base it on "fair usage" which isn't actually defined anywhere in the contract.Events - The events the community team plans are really wonderful and a nice way to meet folks in the building. I've made plenty of new friends by attending these, however the events do not make up for the above issues.Gym - Closes too early in the evening. Many people work odd hours these days, so this should be a 24/7 amenity.I will amend this review when issues are fixed, but in the meantime I would not encourage folks to move into Vonder Wembley.
Kyle · 23 June 2022
Agent replied · 15 June 2024
Hi Kyle,We’re really sad to read this from you.Gym, Because of council regulations in relation to the use of space, the gym must close at 11pm, which is an usual time in London for gyms to close.Communication, we are aware that we can improve our communications systems and we are glad you’re bringing this up. We are working on being more present on the app and effectively communicate whatever’s going on in the building maintenance-wise. We understand how important it is for you to be constantly updated and we are trying to involve you more. That said, we can only communicate what we know, and sometimes contractors or maintenance teams might take longer to evaluate an issue or give us the relevant info.Post and Parcels, With may tenants as we have it has been hard to keep track of every parcel and mail at first. We are improving the reception service by locking the parcels in secure areas of the lobby to prevent missing parcels from happening.Locks and Security, The security issues really saddened us. We managed to catch most of the intruders with the police and we enlarged our security team. We are also installing new locks on the entrances but as you’re aware, it takes time. We expect the locks to be fully installed by the end of the month. Events: We are really happy that the events had the desired outcome. We just want our tenants to feel at home and meet like-minded people while enjoying our communal areas, and a few drinks. We hope these friendships will last!That said, we are sorry that we had a few maintenance issues while you stayed with us, as it happens with new buildings. We are constantly improving our services and we thank you for bringing them to our attention. We do hope that you will decide to come live with us again in the future!
★★★★★ 5/5
TrustpilotCan highly recommend
Can highly recommend, in particular, Ferdinand Michalski. His personable, warm character makes him appear experienced beyond his years.
Ez · 7 October 2026
Agent replied · 10 October 2026
Hey Ez, thank you so much for the recommendation!
We’re delighted to hear you had such a great experience with Ferdinand. We really appreciate your kind words!
★★★★★ 5/5
TrustpilotVonder best place to stay in Berlin
If you are looking for property which comes with all best needed stuff, Vonder Community is the best place to stay with no matter shorter or longer terms, Specially when it comes with all end to end process implementation, as in before you move to the city you can just book it before and execution is extremely good.I feel myself lucky to spend my most of the months with Vonder, team is highly Professional, everything is process oriented, specially the team which helps you with post shifting is all good. Vonder community always bring good communication between all tenant staying in same building or on main occasion different too. Team always listens to you query and anwers with effective solution everytime you connect with them. Complete privacy.I would rate Vonder and team 5/5 and strongly recommend my network to book before come and enjoy hassle-free stay longer or shorter doesn't matter.
Priyanka · 14 June 2022
Agent replied · 15 June 2024
Hi Priyanka,Thank you for taking the time to write this review! Knowing that you had a vonderful experience with us heart-warming We hope to see you soon again
★★★★★ 4/5
TrustpilotA very great landlord...
A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and experience it yourself. Oh, and Sorcha is great, give her a rise!
Aleksei · 9 December 2025
★★★★★ 3/5
TrustpilotWatch Out! *UPDATE*
UPDATE: After 2 months the internet is working again. To discuss the problems of the last months, David Bryant, the newly appointed member relations team lead, reached out to all tenants to arrange a call. It appears that after months of disastrous disorganisation, David is stepping up to take over responsibility in order to get Vonder and the way communication with tenants is handled back on track. I appreciate David Bryant speaking up and seeking active discussion with tenants. I hope the coming months will show that Vonder is putting into practice what they have now promised. The internet has been down for two months! Most of the tenants in the building are students or young professionals who desperately need a working wifi connection to get their work done. As a "solution" to the downed wifi, Vonder has provided all tenants with a portable router. However, the routers are terrible and do not allow anyone to get their work done. They also offered us a £50 discount on the rent as compensation for a whole month without internet. Considering that most people relied on their mobile data, which sometimes cost them around £50 per day, the compensation offered by Vonder is an absolute joke. At the moment (2 months after the internet was suspended), Vonder is "apparently" working on a solution. However, this apparent solution has been ongoing for three weeks, and there are hardly any updates on the progress. Several times Vonder has assured us that they will update us on a specific day, but nothing has ever come back. I also called the company's phone hotline several times and each time I was told they would get back to me, but it literally never happened. We still have no internet and no concrete information on when we can expect an internet connection.
Moritz · 4 May 2022
Agent replied · 15 June 2024
Hi Moritz,We are aware of the internet issues in Clanricarde and we are truly sorry for the inconvenience they’re causing. We can assure you we are working very hard behind the scenes to come to the best solution possible, in the quickest amount of time. The portable router is the fastest solution we came up with to restore your connection and still allow you to work from home, and we are sorry it wasn’t enough for your needs. Unfortunately, we were left in a sticky situation from previous owners that resulted in us needing to completely rewire the building with internet cables. We would be happy to replace your temporary router.As we have explained in our communications to you via email, all internal cabling works for the connections points at the property are now done, meaning we are one step closer to get the permanent solution live. With reference to your comment about the water issues in another building, we have not shut off the water supply. The main pump failed and this is something we are working on and getting replaced, with a temporary solution in place. We understand your position and if you would like to discuss anything further, please don’t hesitate to contact thedome@vondereurope.com
★★★★★ 1/5
TrustpilotUNINHABITABLE BUILDING - HEALTH AND SAFETY HAZARD!!!
My experience renting through Vonder in Mainz, Germany, was the worst I have ever had. The building is in a disgraceful, unsafe, and uninhabitable state, and Vonder not only ignored repeated complaints but also unlawfully rejected my 14-day withdrawal right under EU consumer law. The conditions were so appalling that simply living in the building felt like a health and safety risk every single day.
Tennant · 23 September 2025
Agent replied · 23 October 2025
We’re very sorry to hear about your experience. While the issues you described in the wider building environment are fully managed by the other property’s operator, not Vonder, we understand the impact these conditions had on your stay.
As communicated with you directly via LinkedIn, email and on site, our team responded promptly to all matters within the Vonder-managed apartment arranging repairs, additional cleaning, and providing necessary equipment where needed.
We remain in constant communication with the building operator to encourage improvements to the common areas and safety standards. We also appreciate you acknowledging the efforts of our on-site team member, who has been assisting you and is dedicated to enhancing residents experience despite the challenging building conditions.
Your feedback has been passed to both our management and the property operator to support further improvements.
★★★★★ 1/5
GoogleWe rented a property through this company. According to our tenancy agreement, Vonder and an individual named Matt are listed as the responsible letting agents.
Now that our tenancy is ending and we need a reference for a new property, the company is refusing responsibility and claiming another company should provide it. However, Goodlord does not accept that reference because the second company is not named in our contract.
As a result, we are stuck in a very stressful situation. Our contract is about to end, we cannot complete our new tenancy, and no one is responding to our emails or phone calls.
Very disappointing and unprofessional experience.
Sarmad · 16 February 2026
★★★★★ 1/5
TrustpilotDefinitely no fake reviews on here. No sir!
I'm sure the recent raft of 5star reviews are all perfectly legit, and in no way suspect that someone at Vonder is trying to re-inflate their rating on here.LOLThere have been some improvements at Vonder Village, with Savoy court's front door finally fixed and the overgrown plants having been dealt with.The lights around the plaza remain out though. Why is this so hard to fix, and why is it not more of a priority in these long, dark days?Why is there still no full time concierge after so many months? Vonder are either being extremely thorough with their application process or they're simply not bothering trying to fill it.The internet issues here is supposedly going to be resolved soon, but I'm not holding my breath. Obviously, after they sent out an email to tenants yesterday promising to give us an update at the end of the day, we have still heard nothing more 24hrs later. The level of customer communication & support is still lacking.
Kyber · 21 January 2022
Agent replied · 15 June 2024
Hi Kyber,Thank you for taking the time to write a review. We always welcome feedback as it helps us improve our services.We are sorry for the delays you experienced with the maintenance repairs. We did everything we can in order to fix these issues as soon as possible. We are glad that the doors, site and plants cleanings and internet issues were resolved. We're still working with the service provider in order to fix the outdoor street lights, and we're constantly chasing the contractors in order for this to be fixed as soon as possible. We always want to deliver the best experience and we are working hard to solve any setbacks. If you have any other concerns please, don’t hesitate to contact villagecommunity@vondereurope.comThank you again for your feedback.-Vonder Team
★★★★★ 5/5
TrustpilotVery good experience
Very good experience. Every time we had any sorts of trouble we spoke directly with David or Daniel via email/whatsapp and he rapidly answered and resolved everything in less than one day. The cordiality and profesionalism as well as the warmth and understanding of David and Daniel made every little or big issue a slight inconvenience. I would 100% recomend this appartments you won’t be dissapointed. Also the appartment is in a very good location, you have a metro station 6 minutes walking from the buildings of K55 and there is also a very good kebab (for foodies😝). It is in a very central district so you won’t have any problems whatsoever with moving around the city.
Marta · 18 January 2022
Agent replied · 15 June 2024
Hi Marta,Thank you for taking the time to write this review! Knowing that you enjoyed your stay heart-warmingThank you for your kind words about David and Daniel. Everyone remembers your visit and is looking forward to seeing you soon again!
★★★★★ 5/5
TrustpilotFerdinand helped me through the whole…
Ferdinand helped me through the whole process and was very professional.
I recommend to all.
Gur · 7 October 2026
Agent replied · 10 October 2026
Hey Gur,
we’re delighted Ferdinand was able to guide you through the entire process with such professionalism! Thanks for trusting Vonder and recommending us to others!
★★★★★ 5/5
TrustpilotAggie and Sorcha were amazing hosts
Aggie and Sorcha were amazing hosts for the Pizza Night!
Paul · 14 November 2025
Agent replied · 24 December 2025
Hello Paul!
It's amazing to hear. Looking forward for more events in Vonder Stevenage!
★★★★★ 5/5
TrustpilotI have had a really good experience…
I have had a really good experience with Vonder Europe from start to finish. It was easy from booking a viewing for the property to signing a tendency agreement and to check out. All their staffs are amazing in communicating and willing to solve problems during my stay, especially Glen in the back office and Natalia the site manager in Brentford. The flat was new, very spacious and comes with all the appliance. The nearby canal is really beautiful as well.
CHIN · 10 January 2022
Agent replied · 15 June 2024
Hi Chin,Thank you for taking the time to write this review! Knowing that you enjoyed your stay heart-warming Thank you for your kind words about Glen and Natalia. Everyone remembers your visit and is looking forward to seeing you soon again!
★★★★★ 4/5
TrustpilotVonder Munich
The process of renting a house with Vonder was very straightforward, and there was always someone available to answer my questions. Location is also a positive factor...20 minutes is all it takes to get to the city center, and the train is within 3 minutes walking distance. The studios are comfortable and quiet.
Angela · 16 April 2024
Agent replied · 15 June 2024
Hi Angela, thank you for your kind words about Vonder! We're delighted you enjoyed your stay in our apartments. Your positive feedback means a lot to us. Looking forward to hosting you again soon!
★★★★★ 1/5
Trustpilotthe grass was greener
When we moved in Vonder Village really looked like a wonder place to live in. There were gardening works and a nice atmosphere. A year later, the garden looks like a postapocalyptyc image of a forgotten forest, noone cares anymore about recycling selection, trash flying around the whole bin rooms. Requested more recycling options months, maybe even a year ago and still no change. Intercoms don't work so friends, deliveries and even tenants often struggle to get in. Communication is really poor, you just hear that they're sorry and will work on it but apparently not hard enough. Constant postponing due dates of certain works and fixes that need to be done. I can't say there aren't good sides as I want to be fair. The apartments are spacious and pet friendly.
T · 2 December 2021
Agent replied · 15 June 2024
Hi tenant, thank you for taking the time to let us know your thoughts. We take on board all/any feedback in order to better improve. The recycling does comes down to tenant responsibility. We will send out a reminder to the cleaners who are checking and cleaning those doors regularly. We will also look into additional bins if required today. If you would like to speak with of Head of Community directly you can contact them via email: sama@vondereurope.com
★★★★★ 1/5
TrustpilotUtterly Unprofessional At Vonder Village Brentford
Vonder boasts on their website for Hassle-free living but living here since the past two years has been nothing short of Hassle. After countless emails, and then finally resorting to posting reviews online, we keep getting the same responses of emailing them to discuss but they will not put in the effort to actually sort out the issues. What’s more to discuss, we just want the issues to be resolved. We do not want another discussion of extended timelines and delayed supplied chains.There are so many health and safety issues around the whole site. Lifts have not been functioning more about two months, the Savoy front door has been boarded up for longer and the intercoms have not been working for even longer. It initially took Vonder a month to even acknowledge that the lift is not working. On the night of the front door was damaged, there was glass shattered everywhere and a tenant called the emergency number, sent them pictures but still no action was taken. A few tenants had to get together and clear the shattered glass from the lobby. How is that safe? There is no concierge to report immediate matters to and emails get ignored. The previous concierge took our vehicle details in Dec 2020 to issue parking permits and it’s been one year since and nothings been sorted yet.Vonder how are you committed to make improvements? Putting up paintings and offering free classes is not the going to solve the issues. We do not want apology emails, we want solutions. Lockdown is long over and we do not buy that neither of these issues can be resolved. Are the lifts, doors, garden, pavement lights, lack of concierge, intercoms all affected by the same supply chain? I highly doubt it.Please do not be fooled by the photographs they post on their website; this was long before they turned Vonder village into a construction site and a wild bush.
A.M · 1 December 2021
Agent replied · 15 June 2024
Hi tenant, thank you for taking the time to share your feedback with us. We continue to acknowledge tenants frustrations and have created an avenue for us to speak with all tenants individually if you choose. We would also like to stand by our comments regarding the repercussions of the global pandemic and Brexit on delays in our supply chain. This has improved but has had a severe knock-on effect with our suppliers. It is also fair to add that our operations team picked up the out of hours call on Saturday morning and were arranging for the glass to be cleared and door to be boarded up but then was notified by a tenant that they had kindly cleared it up and boarded up the door. If you would like to speak with of Head of Community directly you can contact them via email: sama@vondereurope.com
★★★★★ 1/5
TrustpilotTerrible, with no improvement in sight
I'll just add a +1 to everyone that's expressed their frustration with Vonder Village in Brentford.Issues are many, and don't trust a word from their mouths when they claim that they aim to put the residents first, or offer to try to resolve things via email. The very fact that they never satisfactorily reply to emails - if at all - is one of the core problems!Issue: Promised gym and cinema facilities failure to be deliveredVonder's solution: Instead construct more flats on top of occupied dwellings, turning the place into a construction site and making residents lives a dangerous, noisy nightmare.Issue: Smashed and broken entry doors to buildingsVonder's solution: buying some crappy kid's paintings for the lobbyIssue: broken lighting leaving the whole plaza pitch black at nightVonder's solution: offering tenants a candle making workshopIssue: overgrown plant beds and weeds all around the propertiesVonder's colution: employing a gardener for so few hours that he can't remotely keep on top of itAnd that's just scratching the surface, as there are many other problems, eg. litter, broken lifts, poor parking facilities, broken intercoms, flaky internet...Things were somewhat better when there was a full-time concierge here but the covering staff have no clue what's going on, and are powerless to help.Vonder are the textbook definition of a slum landlord.
Kyber · 30 November 2021
Agent replied · 15 June 2024
Kyber, we appreciate you leaving your review with us. We would like to offer our apologises regarding all delays to the completion of your amenities on site. We are still committed to finishing these works to deliver on what we have promised. If you'd like to take this offline and discuss the rest of the point speak please reach out to our Head of Community, sama@vondereurope.com. We will also be sending our updates on all building works this week.
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