Vonder reviews

★★★★★ 5/5

Trustpilot

Abdullah is very good at responding and…

Abdullah is very good at responding and sort out the problems.

Mahtab · 13 February 2026

★★★★★ 4/5

Trustpilot

Cost Apartment

The apartment is cosy, comfortable and very suitable for two people. Nice neighborhood, THE best free laundry Location is very close to center of Berlin and there are shops nearbyThe reason why we gave 4 stars instead of 5 is the small closet and it is loud when you open a window, but overall totally recommend to stay and rent

Dayana · 11 June 2024

★★★★★ 1/5

Trustpilot

Do not bother living with Vonder.

The apology & reply below is TRASH.Moved to Brentford (Horizon Court) Nov 2020. First day, there was a leak in the bathroom, they claimed to have resolved it but that evening (friday) the leak came tearing through the ceiling. Over the shower & toilet, rendering them unusable & unsafe. A plumber was sent out, who ripped up the ceiling. He returned to the flat upstairs to check the fittings to discover that the shower had not been properly fitted & simply redoing it, solved it. The flat itself was no longer safe to live in & when I contacted Vonder to be put up somewhere for the weekend, it was met with 'we don't offer that, we cant pay for that, wait till Monday'. The washing machine hadn't been fitted properly so all my towels that were ruined by the leak could not be washed & I was instructed to wash my towels in the sink. I dropped the building manager a text, who thankfully, used his initiative & told me to move into the flat next door, which was un-occupied - funnily enough found someone else in the flat when I walked in, they quickly ran out. The washing machine issues were the same but at least I could use the toilet. (Side note, I later found out this particular manager made it habit of entering people's flats un-announced, particularly if they were occupied by females. We are now on our 4th building manager in under 2 years.)I walked in to my flat Monday to find 4 builders inside it, without consent, which if you're aware is illegal. Ive had my flat entered 4 times now, without consent. as stated above, building manager, 1 viewing & most recently another builder. The excuse is 'we thought the property was un-occupied', they just ignore the law.The site itself was & still is an absolute mess. Bushes & trees overgrown. Trash everywhere, dog s**t on the path, builders materials & broken glass on the path & road. No clear signage on exit & entrance. the 'communal gardens' & 'roof terrace' don't bother, they are not taken care of & covered in dog s**t, poo bags & trash. Roof terrace is a myth, never seen it. Bins get put out & left out, it can takes weeks for bins to actually be put away, the amount of fly tipping & tenants who just ignore the bins & leave their trash anywhere, is disgusting. They do nothing to solve this. We've had a fugitive on the run hide in the flats. Walked out of the building one day to find 5 ambulances, 3 fire trucks & countless police officers outside, I asked a paramedic what was going on "there's a man on the roof". Came back 20 mins later to MORE police officers, in civvies, bullet proof vests, a drone & helicopter in the sky. Other tenants noticed what was happening & gathered outside. We asked another police officer what was going on & they said the man is a fugitive & not a safe individual. They asked about all the exist available & instructed us to remain indoors. No sign of Vonder anywhere during this event. Vonder emailed days later claiming "they were concerned for his safety".These were amenities promised and charged a premium for:GymConcierge Porter24 Hour Security AND CCTVCommunal Work Space Cinemas/Bowling alley Not a single one of these is operational to this day. The cameras were installed 12 months after I moved in & they are just there for show. Myself & neighbours have had parcels stolen & asked for the footage to report the thief, this request has been wholeheartedly ignored. They CLAIM that the rent for tenants has been discounted due to the lack of amenities & covid but having seen the rent prices & having asked to move to a different flat, this is not the case 'the market has now bounced back & rent is up'. Do not be conned into thinking you're getting a good rate, these flats are over priced for what you're getting...or not getting. I personally had to negotiate a cheaper rate due to all the issues I've had but it wasn't without a fight. The £75 p/m car park, great facility to have. HOWEVER, there's a pigeon infestation, & thus the car parks are covered in bird s**t, COVERED - it's not maintained or cleaned. If you own an electric car, don't get excited, the chargers DO NOT WORK after. 'Super speedy wifi' - it's not even the national average. The emergency line, waste of time, called it over 50 times to no answer. When they do answer, they don't know how to deal with the problem. During the storm a fence was ripped off the wall, bricks hanging off & hung over a walk way for days. beware of the SEAGULLS, they live here too & when they kick off, it's the apocalypse. The ease of bills included is a bonus (mine are £100 but I know each flat is a made up number) Moving is most definitely on the cards when my tenancy runs out. Council tax, they'll say is cheap, it's £170 pmIf they communicated & were more transparent with issues & delays it may be easier to manage but its silence unless hounded. Actions speak louder than words, & their actions are clear.

AC · 7 February 2023

★★★★★ 3/5

Trustpilot

My experience in Vonder Munich was a…

My experience in Vonder Munich was a mix of feelings... When I arrived, I was super welcomed by the person in the reception. When I arrived at my room, I noticed that it was not as clean as I thought it would be, When I first cleaned it, I found nails on the floor that weren't mine, and when I used the blanket, there was a pumpkin seed in it, that I automatically put in it to be washed.I never activated the fire alarm, but an exhaust fan would be beneficial to help prevent all the times that the system was activated.The Wi-fi connection was really bad all the time...But beyond that, the room has a perfect size for me; no one bothered me when I was in it, It's a really peaceful place to stay.

Ines · 4 December 2024

★★★★★ 1/5

Trustpilot

Years of ignored maintenance and health concern

I’ve been living under this management for three years, and my experience has been consistently disappointing. The only time problems seem to get attention is when residents are asked to remove negative reviews. Beyond that, the advertised repair platform hasn’t worked for months, and every time a different contractor comes out, we have to go through the entire explanation again. It feels like a waste of time and patience. Took 5 months for a intercom replacement.

Anna · 16 May 2026

★★★★★ 5/5

Trustpilot

experience at Vonder Munich

Hello, the stay in Vonder Munich was enjoyable. it´s location is very good. At the arrival the room was clean and equipped. During the few months I stayed there the atmosphere was good, it is suitable for remote working(Home office) as it is a calm place and the internet connection is good. The reception team is welcoming and helpful.

Sirine · 3 June 2024

★★★★★ 5/5

Trustpilot

I had a really nice stay at vonder Wembley

I had a really nice stay at vonder Wembley. Had some miner problems at my appartment which got solved right away! Apartment was nicely decorated and I had a lovely view. Situated in a nice area and the metro is around the corner. Also really nice that there was a gym in house and plenty of work spaces to do my work in a homey setting. Didn't have time to use the in house cinema but heard great things about that too. I would def recommend!

Angela · 28 November 2022

★★★★★ 1/5

Trustpilot

Just rented an apartment

Just rented an apartment: - clearness -- 2/10. All windows are dirty, lots of dirt under the sofa, on the walls and ceiling. The sofa smells horribly. The carpet is full of dog's hairs (!) which we were unable to remove with vacuum! The carpet has been removed from the apartment therefore. Balcony is full of dirt. We spent 1.5 days to clean up the apartment which should be clean. - water is going out from shower. The shower door has huge gap between the floor. - No dishwasher. I think Vonder staff doesn't even know, either apartment has dishwasher or not. - The dishes in the kitchen are not clean. Had to wash it once again. - The sinks in the kitchen and in the bathroom doesn't work properly, the water stays in the sink. - kitchen area is not separatable with leaving room (as was indicated on the apartment photo)

Raman · 13 November 2022

★★★★★ 1/5

Google

Do not, I repeat, DO NOT, even consider renting or going forward with this agency. If I could give them zero stars, I would. They are easily the worst agency I have ever encountered. The level of unprofessionalism is staggering. Their communication is non-existent; they simply don’t answer calls and ignore emails. They are incredibly unhelpful, rude, and clearly have no respect for people's time or money. Save yourself the stress, the headache, and the inevitable regret. Stay away from them at all costs.

Maymunah · 26 March 2026

★★★★★ 4/5

Trustpilot

Very effective communication from…

Very effective communication from Ronel. Very kind and understanding. If I have any concerns he’s the best person to be in contact with.

Alex · 14 September 2026

★★★★★ 5/5

Trustpilot

Neat and Tidy

It was easy to get to, the room was neat and tidy and it was an easy walk to transport. Plus reasonably priced.

Demi · 13 September 2026

★★★★★ 4/5

Trustpilot

Pros and Cons

Here is a summed up review from my experience…The pros: helpful and friendly front desk (also able to print!), kitchen space, laundry area, free WiFi, easy access to the train station.The cons: washing machines specifically breaking down a lot and only 6 washer/dryers being available for a lot of people.Hope this helps!

Sophia · 29 July 2024

★★★★★ 1/5

Trustpilot

Nightmarish Move-in and Out. Unethical Management

Nightmare started since the moving day 01-Feb-2022 (Vonder Brentford)11AM was the time given to us for move-in, went there around 12, the apartment was not setup and was in the same condition when we visited the property 2 weeks back (the walls not painted, un-clean walls, floors, kitchen, washroom and bedroom, washroom lock and shower were broken), not cleaned. Half of the things from what we were told were missingCommunity team apologised and promised to fix by 2 PM. we managed to take keys around 4 PM with no paints, no cleanliness. Cleaned it up ourselves. We demanded for floors to be cleaned by management. They cleaned it with a promise to professionally clean it after a paint job. No surprise both never happened.I was told we have made your unit hygienically enough to move in. What a Joke "Hygienically enough"??All my stay was marred with internet issues. Management on most part was un-responsive. just before I was leaving, management came over for a meet and agree to resolve tenant's issues. Not sure on the update as I have moved out since.The only saving grace of Vonder Brentford is it's location, and people that live there. At the time of refunding the deposit, management has sent a 430 Pound claim for paint and professional cleaning. This can't be ethical. How can you charge for something which was not done at the time of move-in.The Good: Location, PeopleThe Bad: Nightmarish Check-in, check-out. Management not ethical.P.S: I have emails to prove sequence of eventsUpdate based on Vonder's responseMisleading response hiding some facts. 1. Only reduced Cleaning Hold-up Deposit2. Still Charging me on Paint job, which never existed3. No Proof given on why they are charging and what deteriorated in non-existent paint work that they are still charging me 300 Pounds4. I have proof from their last inspection 3-Feb-22, which clearly states no paint job done, deep scratches on every walls with photos. Still Vonder disregards and trying to extort 300 Pounds. Absolute Fraud

Ankur · 20 July 2022

★★★★★ 1/5

Trustpilot

Vonder Dubai is the most horrible…

Vonder Dubai is the most horrible company ever! They make you feel like you are living in their own house for free, while you are paying crazy money for a monthly rent in premium real estate locations. Sharjil is in charge of Vonder Dubai and he is extremely rude, shouting at the clients and ending the calls on your face! They come to your apartment while you are not there. They constantly disconnecting your access cards. At the end they are not willing to refund your deposit as well and we got it back only after we said we are going to contact Dubai Tourism Police for help. After that they returned our deposit, but not the full amount! We are still going to complain to Dubai Tourism and Dubai property.

Анжела · 20 July 2022

★★★★★ 1/5

Trustpilot

Vonderful? Not so much.

I was initially very excited about moving into Vonder Wembley in December of 2021. For the most part, I have enjoyed my experience living here, but over the course of the last 7 months, many issues have occurred throughout the building.One of the two locks on my flat broke within a couple weeks of moving in and I alerted building management of the issue, and it has yet to be fixed.Security - Security in the building has been subpar at best. The front door to Fridman house was broken for months. Thieves have broken into people's flats, so it's not exactly safe.Missing parcels - The reception team has no clear way of sorting parcels or keeping them secure from wandering residents. In previous buildings I've lived in, they will put slips in your post box to let you know that you have a package, then they get it from a secure space where they are locked away.Mail - Mail is hardly ever delivered to your post box. You have to go to reception and dig through a pile of mail for all residents in order to find your letters.Communication - The lack of communication from management in the building is stunning.Utilities - Contrary to popular belief and misleading ads online, utilities are *not* included anymore and they surprise folks with bills for hundreds of pounds of dollars out of the blue WITHOUT any proof of use or access to reading the meter. I've not had this happen to me, but many residents have. They base it on "fair usage" which isn't actually defined anywhere in the contract.Events - The events the community team plans are really wonderful and a nice way to meet folks in the building. I've made plenty of new friends by attending these, however the events do not make up for the above issues.Gym - Closes too early in the evening. Many people work odd hours these days, so this should be a 24/7 amenity.I will amend this review when issues are fixed, but in the meantime I would not encourage folks to move into Vonder Wembley.

Kyle · 23 June 2022

★★★★★ 5/5

Trustpilot

Vonder best place to stay in Berlin

If you are looking for property which comes with all best needed stuff, Vonder Community is the best place to stay with no matter shorter or longer terms, Specially when it comes with all end to end process implementation, as in before you move to the city you can just book it before and execution is extremely good.I feel myself lucky to spend my most of the months with Vonder, team is highly Professional, everything is process oriented, specially the team which helps you with post shifting is all good. Vonder community always bring good communication between all tenant staying in same building or on main occasion different too. Team always listens to you query and anwers with effective solution everytime you connect with them. Complete privacy.I would rate Vonder and team 5/5 and strongly recommend my network to book before come and enjoy hassle-free stay longer or shorter doesn't matter.

Priyanka · 14 June 2022

★★★★★ 4/5

Trustpilot

A very great landlord...

A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and experience it yourself. Oh, and Sorcha is great, give her a rise!

Aleksei · 9 December 2025

★★★★★ 3/5

Trustpilot

Watch Out! *UPDATE*

UPDATE: After 2 months the internet is working again. To discuss the problems of the last months, David Bryant, the newly appointed member relations team lead, reached out to all tenants to arrange a call. It appears that after months of disastrous disorganisation, David is stepping up to take over responsibility in order to get Vonder and the way communication with tenants is handled back on track. I appreciate David Bryant speaking up and seeking active discussion with tenants. I hope the coming months will show that Vonder is putting into practice what they have now promised. The internet has been down for two months! Most of the tenants in the building are students or young professionals who desperately need a working wifi connection to get their work done. As a "solution" to the downed wifi, Vonder has provided all tenants with a portable router. However, the routers are terrible and do not allow anyone to get their work done. They also offered us a £50 discount on the rent as compensation for a whole month without internet. Considering that most people relied on their mobile data, which sometimes cost them around £50 per day, the compensation offered by Vonder is an absolute joke. At the moment (2 months after the internet was suspended), Vonder is "apparently" working on a solution. However, this apparent solution has been ongoing for three weeks, and there are hardly any updates on the progress. Several times Vonder has assured us that they will update us on a specific day, but nothing has ever come back. I also called the company's phone hotline several times and each time I was told they would get back to me, but it literally never happened. We still have no internet and no concrete information on when we can expect an internet connection.

Moritz · 4 May 2022

★★★★★ 1/5

Trustpilot

UNINHABITABLE BUILDING - HEALTH AND SAFETY HAZARD!!!

My experience renting through Vonder in Mainz, Germany, was the worst I have ever had. The building is in a disgraceful, unsafe, and uninhabitable state, and Vonder not only ignored repeated complaints but also unlawfully rejected my 14-day withdrawal right under EU consumer law. The conditions were so appalling that simply living in the building felt like a health and safety risk every single day.

Tennant · 23 September 2025

★★★★★ 1/5

Google

We rented a property through this company. According to our tenancy agreement, Vonder and an individual named Matt are listed as the responsible letting agents. Now that our tenancy is ending and we need a reference for a new property, the company is refusing responsibility and claiming another company should provide it. However, Goodlord does not accept that reference because the second company is not named in our contract. As a result, we are stuck in a very stressful situation. Our contract is about to end, we cannot complete our new tenancy, and no one is responding to our emails or phone calls. Very disappointing and unprofessional experience.

Sarmad · 16 February 2026

★★★★★ 1/5

Trustpilot

Definitely no fake reviews on here. No sir!

I'm sure the recent raft of 5star reviews are all perfectly legit, and in no way suspect that someone at Vonder is trying to re-inflate their rating on here.LOLThere have been some improvements at Vonder Village, with Savoy court's front door finally fixed and the overgrown plants having been dealt with.The lights around the plaza remain out though. Why is this so hard to fix, and why is it not more of a priority in these long, dark days?Why is there still no full time concierge after so many months? Vonder are either being extremely thorough with their application process or they're simply not bothering trying to fill it.The internet issues here is supposedly going to be resolved soon, but I'm not holding my breath. Obviously, after they sent out an email to tenants yesterday promising to give us an update at the end of the day, we have still heard nothing more 24hrs later. The level of customer communication & support is still lacking.

Kyber · 21 January 2022

★★★★★ 5/5

Trustpilot

Aggie and Sorcha were amazing hosts

Aggie and Sorcha were amazing hosts for the Pizza Night!

Paul · 14 November 2025

★★★★★ 5/5

Trustpilot

Very good experience

Very good experience. Every time we had any sorts of trouble we spoke directly with David or Daniel via email/whatsapp and he rapidly answered and resolved everything in less than one day. The cordiality and profesionalism as well as the warmth and understanding of David and Daniel made every little or big issue a slight inconvenience. I would 100% recomend this appartments you won’t be dissapointed. Also the appartment is in a very good location, you have a metro station 6 minutes walking from the buildings of K55 and there is also a very good kebab (for foodies😝). It is in a very central district so you won’t have any problems whatsoever with moving around the city.

Marta · 18 January 2022

★★★★★ 5/5

Trustpilot

I have had a really good experience…

I have had a really good experience with Vonder Europe from start to finish. It was easy from booking a viewing for the property to signing a tendency agreement and to check out. All their staffs are amazing in communicating and willing to solve problems during my stay, especially Glen in the back office and Natalia the site manager in Brentford. The flat was new, very spacious and comes with all the appliance. The nearby canal is really beautiful as well.

CHIN · 10 January 2022