Urban Bubble London reviews

★★★★★ 5/5

Google

Adeeb has been extraordinary. He is always keeping me in a loop with his quick responses. Thanks Adeeb for doing an amazing job.

Maida · 2 September 2025

★★★★★ 5/5

Trustpilot

Carl did the shower seal in our…

Carl did the shower seal in our apartment. He was very pleasant and did a really good job.

Sam · 13 March 2026

★★★★★ 5/5

Google

I was taking a part in Christmas event at Local Crescent. It was a great pleasure to be on board and meet so many interesting people. The team who organised this even was very supportive, helpful and looked after us. Everything from decoration to food and entertainment was organised to a highest standards! Looking forward to be a part of future events and work with them again! Joseph was a superstar and was a main port of contact so thank you very much for help and support to you and the rest of the fabulous team! Milana @ Miori Lane xxxPositiveResponsiveness, Quality, Professionalism, Value

Milany · 24 August 2022

★★★★★ 5/5

Google

After an extremely stressful few months trying to get an apartment in Manchester (many people seem to be wanting to move) and struggling to get to them in time, we were left with just a few days before our current tenancy ended. Lewis dealt with our situation and was able to get us through the process within the week we enquired, and we moved in just in time! Lewis was lovely, professional and always chased the referencing company and us to ensure everything got done as quick as possible. After such an uncertain period I couldn’t recommend enough, especially in comparison to other letting agencies we’ve dealt with. We were comfortable and reassured and we couldn’t be happier with our experience. Everything was seamless from start to finish and exceeded expectations from property operators previously dealt with. Thank you Lewis!PositiveResponsiveness, Quality, Professionalism

Elle · 24 August 2022

★★★★★ 5/5

Google

We have been using urbanbubble to rent our flat for the past two years. They have just helped us find a new tenant very quickly and efficiently. They have been really professional and efficient. We have been very happy dealing with urbanbubble, thank you! We especially want to thank Katie for her help. Since we have never rented out a flat before and therefore we have lots of questions regarding council bills and utility bills. Katie answered all the questions we raised very patiently and clearly. We really appreciated her help.PositiveResponsiveness, Professionalism

Dong · 24 August 2022

★★★★★ 5/5

Google

Lewis from Local was absolutely fantastic. Our time at 55 has come to and end but can’t thank Lewis enough for finding us the perfect property last year and keeping in touch ❤️

Poppy · 23 November 2023

★★★★★ 5/5

Trustpilot

Easy, smooth process

Easy, smooth process with Alessandra. Thank you!

Jalm · 3 June 2026

★★★★★ 5/5

Google

I took the flight from Manchester to Larnaca with TUI, the flight was great, cabin crew were friendly and positive. Great experience so far!

Tasmin · 12 September 2026

★★★★★ 5/5

Google

carl was very very good & made all of our broken parts 10/10 and functioning again! lovely gentlemen would recommend

Lottie · 16 February 2026

★★★★★ 1/5

Trustpilot

Genuinely worrying that this company is still running

Moved out of our flats at Local Crescent due to how terrible our experience was with Urban Bubble, to name just a few issues we had;- Had 2x bikes stolen - Urban Bubble wouldn't accept the blame of advertising their bike sheds as 'secure' when they didn't securing lock the doors, and had no CCTV in the car park whatsoever! In total around 25 bikes were stolen from the building in 6 months.- People were living illegally in the apartment next door; who were partying from 1am-5am, doing drugs and having fights - we were advised by Elise from Urban Bubble to call the police as they wouldn't do anything. They actually told Front of House to not support us as they didn't want Urban Bubble being on any paperwork linked to the illegal tenants! So we had to take the matter into our own hands and handle with the police!- They will take weeks to reply to an email or call and are no real help to support you as a tenant whatsoever.- The lifts have been broken in our block for over 8 weeks, so everyone has to use the stairs. My boyfriend had a serious back injury with no way of the paramedics safely getting him to the hospital. The other two blocks are 18 storeys and they have also been broken for weeks on end - (obviously not at all bothered about their disabled tenants.)- Pool constantly broke or 'out of order'-Urban Bubble did not send the relevant email to renew my direct debit, I had to chase to be able to pay my own rent, this took around 3 weeks to sort. They would not provide any bank details for me to send the money, they then stated I had 'late rent payments' when joyfully moving out. I was then charged double for next months rent and therefore was owed £1500 - when asking for the money to be rightfully returned, Urban Bubble explained that it was the Thursday before Good Friday therefore they would have to 'sort it' when they returned on Tuesday. (FYI nobody contacted me and I had to chase this outstanding refund for another few weeks.)- Despite reporting that one of the internal locking systems in the bedroom door had broken as it was cheaply and poorly installed (meaning you could get locked inside the bedroom) nothing was done about this - and now they are trying to charge us for the door lock from our deposit.- The flat was completely spotless when leaving the property but Urban Bubble conduct their own deposit check out reports (not biased whatsoever) and therefore are trying to charge us for slight marks on the wall and to 'clean the washing machine.' Just a standard money grabbing company, who do not care whatsoever about the tenants and their wellbeing.The company is an absolute farce - I wouldn't wish having to deal with Elise, Kerry or Gary on my worst enemy.

Alicia · 9 July 2022

★★★★★ 5/5

Trustpilot

From the maintenance team

From the maintenance team, Carl came and he fixed a leakage and the door he is professional and respectful thank you!

عزه · 29 September 2026

★★★★★ 5/5

Google

Excellent service I’ve been dealing with this company since 2019 , Nicole was so helpful with me and my flat mate she made everything goes smoothly and easy with the contract and moving. She has been very supportive.

Thuraya · 21 June 2023

★★★★★ 5/5

Google

Carl did a great job at fixing my electric box- very efficient and friendly :)

Kate · 26 March 2026

★★★★★ 5/5

Google

Hello , I own an apartment at Vantage Quay in Manchester. I can honestly say that Urbanbubble and the team there have done nothing short of amazing job in managing to secure the funding that they did obtain. I could see that the only reason we were successful was due to their extremely prompt action in being quick off the mark in their submissions. I for one am very grateful to the team their and their efforts. Un fortunately many others still have this major problem hanging over their heads.

Martin · 21 June 2022

★★★★★ 5/5

Trustpilot

Carl did some maintenance for us and…

Carl did some maintenance for us and he's very responsible and careful, thank you so much!

Xinrui · 13 March 2026

★★★★★ 5/5

Google

Urban Bubble are a really caring, friendly building management Co. Mark who looks after our block at Wharf Apartments is super attentive and can’t do enough for everyone. Nessa in the office is also a true diamond.

Christos · 21 June 2023

★★★★★ 5/5

Google

Had Carl come over to sort an issue, super helpful and explained every step

Kaden · 26 March 2026

★★★★★ 5/5

Google

Just want to thank Mark at Vantage Quay for all his help today sorting our issue with the car parking. He’s always a great help and super friendly! 10/10 😊 …

Amy · 23 November 2023

★★★★★ 1/5

Google

The worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.

Sorcha · 24 October 2023

★★★★★ 1/5

Google

Would have given it a minus if I could, so that people would avoid them altogether. A group of ignorant, dismissive agents with callous disregard for any concerns raised. Plenty of issues with the flat not addressed until months later or at all during my tenancy. Services such as parking became extremely limited without prompt resolution. The final straw was withholding my deposit for over 2 months, without any evidence or right to do so, which was thankfully sorted via a deposit protection agency. Unnecessary amounts of stress caused over 12 months. I seriously hope these charlatans are put out of business.

Vasilis · 24 October 2023

★★★★★ 1/5

Google

Do not rent with Urbanbubble. They have been a nightmare from start to finish and I'm so glad my property is now with a different letting agency. Would give 0 stars if I could. Edit: Looks like Urbanbubble think it's about the rent, which I was totally understandable about as I understood that we should share the burden in the current interest rate environment. Unbelievable! I'm amused that they continue to fail to ever apologise for their horrendous service, which includes but is not limited to: - No white goods or blinds as promised when we moved in. - Failure to fix a broken extractor fan after over a year. Our new letting agency are sending someone on Thursday. They took over the property on Monday. That's how it should be dealt with. - Attempting to charge me when I reported a drop in water pressure because they accused me of making it up. Why would I do that? The water pressure is still markedly lower than it used to be. They are total con artists. If you're thinking of renting with Urbanbubble, let their condescending comment on my review be further evidence that you should not consider it. I don't ever leave reviews, but I had to leave one for Urbanbubble because they're the worst company I've ever had to deal with and I'm so thankful I'm finally rid of them.

Chloe · 24 October 2023

★★★★★ 5/5

Google

Currently living in an apartment block for about 6 months now, the grounds have always been kept in excellent condition by Mark, very friendly. Area is always nicely scented and tidy, very pleased with the results

Leah · 21 June 2023

★★★★★ 5/5

Google

Mark Thwaites went above and beyond to rescue my car that got stuck due to a lift malfunction. He made sure it was sorted for me before I needed it. Fab service!

Chloe · 24 September 2023

★★★★★ 5/5

Google

Received phone call of Matthew royle for urgent welding at Vantage Quay Urbanbubble 3-5 brewer street Manchester. When we go to the site we was greeted by a very helpful site manager called mark who was more then helpful to show us where we needed to go and what we needed to do. The job was completely in half the time due to how professional everything was set up from Matthew royle to mark on site, thank you so much for giving us the chance to work for urban bubble it was very professional which made from start to finish a lot quicker and everything went smoothly. From Chris and James at technical welding services.

James · 24 September 2023