Touchstone Corporate PSL London reviews

★★★★★ 5/5

Trustpilot

New Home Repairs

I had recently obtained ownership of my property and was sad to see that there were a lot of pre-existing defects, both cosmetic and functional. This can be upsetting for anyone who is looking forward to moving into their new home.

Mohid · 19 August 2026

★★★★★ 1/5

Trustpilot

Really bad at communicating

Don’t bother applying for a property with these. Emma was the most difficult person in the world to get a hold of, ignores emails, doesn’t respond to answerphone messages, her line managers message box is full so you can’t even speak to her either. I could have got an appointment to see the king easier than getting in touch with this lot. Glad I never got accepted tbh if this is how they treat their tenants.

Ellie · 24 January 2024

★★★★★ 1/5

Trustpilot

This company is intimidating and…

This company is intimidating and harassing. We live in a rental property and they placed a 7 day notice on our door on a Saturday whilst our children were in the house, told us our home had been sold. We couldn’t get hold of anyone until 9am Monday morning. To be told our house hasn’t been sold and they do not have any intention of coming in and changing the locks and furthermore they don’t even have any court orders to do so!!!! How is this even allowed to happen and can only be deemed as a means of intimidation. Absolutely outrageous, dishonest, misleading and bullying. Do not use!!!!!!

Kellie-jayne · 26 September 2023

★★★★★ 5/5

Trustpilot

Had a great time at Touchstone,Embley Road,Nottingham

Had a great time at Touchstone,Nottingham.Special thanks to Tony Lewis for being very very kind,approachable and helpful.I could easily split three and half years to into Pre Tony; and Tony’s era,and Tony’s was certainly very well managed.He has always been very responsive and attentive to all queries and concerns.I have left with fondest memories of this place.Uzma

Uzma · 9 November 2024

★★★★★ 5/5

Trustpilot

Great start to the renting experience

From the point of advert to moving in the experience and process was very quick and positive. The majority of the communication was done by email and throughout the viewing and application process, the representatives from Touchstones were always quick in replying and kept me up to date with the progress. They even brought forward the move in date so I could get in before Xmas which was above and beyond. Thanks again.

Ross · 22 December 2023

★★★★★ 2/5

Google

Property was clean when moving in, but garden was not maintained at all during the period it was up for rent. The garden was in an awful state when we moved in, the well kept lawn in the property images on the letting website was gone and in its place was a mess of overgrown grass and almost knee height weeds. We were told as tenants it was our responsibility to maintain the garden so we needed to fix it ourselves. The weeds became so out of control it has killed off huge patches of our lawn. The garden fence has large holes and rotting panels in with rusty nails sticking out and falling into our garden. The neighbours dog can stick his snout through and this is very dangerous as our dog is very nervous around other dogs. We were told this was an aesthetic issue and until we could prove the other dog could get into our garden they wouldn't do anything. Our tenancy agreement clearly specifies we cannot make significant repairs to the property ourselves and when we raised this, they couldn't tell us if we were allowed to sort this issue ourselves. We have sustained multiple injuries from rusty nails in our garden and sticking out of our fence and our dog is at risk of picking up any nails in the garden we dont get to. We pay additional fees to have pets in the property but the property management team do not take any responsibility to keep the property safe for pets. A toilet on the property has now become blocked and the emergency repair line told us to google how to isolate the water supply to the toilet to stop it overflowing. Very poor customer service and very clear that they are not interested in fixing issues.

Zoe · 22 June 2023

★★★★★ 5/5

Trustpilot

Good service, fast and helpful responses

I've been with Touchstone for 20 months and I like them. The property is well-maintained. Price increase after the end of the first year was small (from 2100 to 2150 GBP/month).

Andrei · 12 September 2026

★★★★★ 5/5

Trustpilot

That the accommodation team takes responsibility for tenant confort as also mental well being

The support and guidance i received from the accommodation manager Tony Lewis over the few months about the constant conflict created by co tenants and helping to solve the crisis was commendable

DrSumita · 5 September 2026

★★★★★ 5/5

Trustpilot

Touchstone… A large company with local company values

Touchstone being a large company could loose it personal touch for tenants & contractors alike.We fill as a contractor that the portfolio managers are on top of the day to day issues & react quickly to the tenants problems & to instruct the contractors as soon as possible to carry out the works. Ian Giblin is very quick in response making us feel we are working efficiently as possible for the tenant & landlord.

Graham · 7 October 2023

★★★★★ 5/5

Trustpilot

The professional and patient manner…

The professional and patient manner used by staff is excellent. They listen to any questions they are asked and understand the pressure a customer is under when looking for suitable property. Any fears or apprehension are met with reassurance and explanations that relate to you as a person. Thank you Kaila for your patience and understanding. !!!

William · 15 August 2024

★★★★★ 1/5

Trustpilot

Do not use this company! Go elsewhere.

My friend has to use this company for renting and has had the same issues that everyone else has had on here. They say get in touch with them but they won’t sort any of their maintenance jobs out. They have refused to sort out mould that was there before she moved in!!!! She’s not even allowed to replace things that have mould on either so she has to breathe in the mould!!! Absolutely disgusting this company. Have made sure family and friends know never to use this company. Surprised they are still in business!

Michelle · 23 January 2023

★★★★★ 2/5

Trustpilot

Avoid if you can

I, personally, would avoid renting with Touchstone in the future. We rented a flat in Glasgow, and for the most part, the customer service was okay if there was an issue in the flat. If the issue was with the communal areas, such as when the front door to our block was broken, it took a lot longer to sort. I appreciate this is probably also in part due to the building factors. Also, not once during our 28 month period did anybody come to inspect the flat and check everything was okay.There was a much more serious issue when Touchstone raised our rent without informing us. We had extra charges on our account, which I enquired about more than once. Nobody got back to me. Eventually, I received notice that I owed rent arrears to Touchstone. They were quick to add these arrears to my account and send me correspondence saying I owed money, but nobody returned my calls or emails to explain what the arrears were for. The law in Scotland requires landlords to give tenants three months notice in writing regarding any intention to raise your rent. I eventually managed to get in touch with someone and explained that we had not received any written correspondence or emails. I did get the arrears I paid deducted from my next rent payment, but all the same, this was quite an unpleasant and stressful situation for us.Upon vacating our property, we paid for the flat to be professionally cleaned at our own expense. Additionally, Touchstone use an intermediary for check in and check out, who don’t actually work weekends. As we were moving on a Saturday, as many people who work weekdays do, this caused additional issues for us during our moving process. A Touchstone customer service advisor took a long time to arrange with us any deposit deductions, and constantly asked us to let her know if we had any disputes. When we did dispute, she took a long period of time to reply, and by this I mean in excess of 48 hours in some cases. I appreciate people are busy and it was Christmas, but we vacated the property a week before Christmas. She also sent the entire quote for the contractor they were hiring to us, which was quite intimidating, even though much of the quote was to do with the betterment of the flat. I believe that, had our deposit not been lodged with a protection scheme, they would have tried to take more of it. In the end, it was easier to just take the hit to our deposit rather than wait around for a reply for days at a time. The deduction was for ‘staining’ on the bathroom wall, which we have been charged £80 to sort it. The flat had not been freshly decorated when we moved in, and was not decorated at all throughout our tenancy. The paint in the flat itself is that cheap stuff that will rub off if you try to wipe the wall. I note that it has been classed as ‘cleaning’ in the deposit scheme, even though the flat was professionally cleaned. I find this a bit steep, and would have engaged with the adjudication process if I had recent photos of the wall. The result is that our deposit has only just been sorted with our deposit protection scheme today, a month after we moved out. We have lived in several other properties in Glasgow and never had any deductions to our deposit as we are good tenants and have looked after the property, and paid our rent on time. There are definitely better landlords in Glasgow, who we have never had any problems with.

LJ · 18 January 2023

★★★★★ 1/5

Trustpilot

Neglectful, Rude and Uninterested

Neglectful, lazy and truly traumatising. I’ve suffered terrible damp and black mould issues in a touchstone property because of the overgrowth of guttering external to the building. They’ve neglected to do anything about all the mould stains it’s left in my bedroom and through out the flat. Bins were constantly overflowing and general maintained ia poor. And yet yearly price increases, for what?? appalling customer service from the likes of Angela and other members I’ve dealt with. I could write pages more of my experience but I cannot offer anymore of my time or sanity., , , AVOID, , ,

Corey · 4 January 2023

★★★★★ 1/5

Trustpilot

Do Touchstone actually care about their tenants?

Since January I've logged various issues with Touchstone, and nothing has been fixed.Shower tray replacement - not doneFence repair - not doneToilet flush issue - not doneKitchen plinth - fixed ourselves because it was not done by the maintenance teamI have now just reported the shower head holder is snapped, so I wonder how long that will take to be sorted?I was a day late with the rent because I had changed my bank account and they didn't recognise the new account, and I had a call from Touchstone within a couple of days to tell me that they had not received payment, and yet it is acceptable for them to allow the house in which we reside to fall apart and not be able to utilise what we pay for every month. How is that fair?I don't want apologies, I just want things to be fixed. Is that too much to ask? I think 12 months is ample time for Touchstone to get their act together.

Shaun · 18 December 2022

★★★★★ 5/5

Trustpilot

Dean Williams provides excellent service, again

Dean Williams, Maintenance Controller at Touchstone, once again provided excellent service in response to my maintenance request. He got involved personally to make sure the request was dealt with rapidly and the issue was resolved within 2 days. The Touchstone mobile app, Residently, worked perfectly for us.

Andrew · 14 April 2026

★★★★★ 4/5

Trustpilot

Alex Paradise has been incredibly…

Alex Paradise has been incredibly helpful in promptly resolving property issues as the first point of contact. His dedication and assistance have played a significant role in ensuring a smooth and efficient property management experience. It's evident that Alex is a valuable asset in addressing concerns and keeping things running smoothly. Only giving 4 stars because other staff aren't so helpful in getting issues resolved in a timely manner.

Jessica · 11 October 2023

★★★★★ 5/5

Trustpilot

Helena Matheson

Helena Matheson made mine and my partner’s move in process so seamless and efficient. Helena was always a phone call away from any questions and queries we had and even gave us a check in call the day after we moved in! Very grateful for Helena and the 5* service she has provided. Highly recommend Touch stone!

Alise · 14 June 2024

★★★★★ 1/5

Trustpilot

I’d give 0 starts if I could … avoid, avoid, avoid

We moved into a property with a broken boiler and were left without heating or hot water for several days while it was repaired. Despite the inconvenience, no compensation was offered.

Molly · 4 August 2026

★★★★★ 1/5

Trustpilot

Terrible treatment of young family in…

Terrible treatment of young family in their rented accommodation. Utility room flooded after a badly installed washing machine leaked. Nearly a month no solution

Zena · 18 September 2026

★★★★★ 5/5

Trustpilot

Great friendly customer service

There had been a mix up over who our point of contact was which had caused some delays in being able to request a tenancy reference which had become urgent. Coco was great and immediately cleared up who our point of contact was, not only did she clear up the confusion she was able to sort the tenant reference for us within the hour. She was friendly and professional throughout the phone call and subsequent emails and really helped me today.

Breige · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent Property Management

I've just ended my tenancy with touchstone after 3 and a half years. They've been excellent! Whenever there was an issue or repair they were straight on it and had an engineer out as soon as possible.A massive thank you to Coco for helping me with the move-out process and ensuring everything went smoothly. Highly recommend Touchstone!

Dylan · 4 June 2024

★★★★★ 5/5

Google

I’m currently renting a 2 bed in London through touchstone and it’s been a brilliant experience. Anna Zoppola-Sanmartin has been so so helpful, always quick to respond to messages and going above and beyond to resolve issues/questions/concerns. She has made the move in process so easy because she is so helpful & is generally a super reliable contact. Thank you so much Anna! :)

Ryissa1998 · 29 May 2025

★★★★★ 5/5

Trustpilot

This review is for Lana Mackrell

This review is for Lana Mackrell. Thank you so much for going beyond for helping out with finding someone for the emergency at the property. Well done Lana, what would do without a person of your work ethics that match my own. Someone was supposed have come, they did not. Without you Lana we would still be paddling with water through the roof and not receiving any help to rectify the problem with you sending a person to see the problem that has and is occurring. Thank you for your support and wonderful people person manner. You have my 5 stars and more. pam

Pam · 5 September 2022

★★★★★ 5/5

Trustpilot

Coco was assigned as a Customer Advisor…

Coco was assigned as a Customer Advisor / Property Manager to complete the Tenancy Agreement and schedule the move into the agreed accommodation. She was well communicated and responded to all the queries as and when required. Me & my family is new to UK and we were going through all the checks, verification & processes to get tenancy for a property and struggling staying outside. Coco was very helpful in arranging my MOVE IN to the property and it's a great help from her. Professionally, she have is managing the customers and clients well. In absence of Coco, Sonia was in charge of some of the tasks such as Tenancy Agreement signing & arranging the Check In Clerk for us. He did a good work and helped us for a smooth move in. Thank you.I wish she help number of people like us in future too. Good work from Touchstone Team.

Umesha · 2 August 2022