Touchstone Corporate PSL London reviews

★★★★★ 5/5

Trustpilot

I’m very happy with the support I have…

I’m very happy with the support I have received from Lewis Small . He is highly professional, responsive, and always quick to deal with any questions or requests from landlords. Whenever an issue comes up, he responds promptly and works efficiently to find a solution. I really appreciate his communication, reliability, and proactive approach. Excellent service and a real pleasure to deal with.

Vadym · 2 September 2026

★★★★★ 2/5

Trustpilot

Won't respond to any communication

Were okay during my tenancy in the newly built Foundry in Glasgow. A few teething issues with the new property such as swapped meters, incorrect intercom allocations, poor building work and issues with waste management. Sadly once I left the property they ceased all contact with me regarding return of my security deposit and I have still been unable to receive a response from touchstone one month on from ending my tenancy, with still no sign of my deposit to be returned. Dissappointed overall with their management.

Anya · 6 May 2026

★★★★★ 1/5

Trustpilot

I rarely write the review especially…

I rarely write the review especially for bad experience but I would like to raise awareness. My experience with Touchstone agency is the worst experience though Mr Tony Lewis is very helpful. The ladies especially one of the ladies you will have contact is not helpful for the customers. It is not a smooth process at all to liaise with this agency. I will ask people to think twice to be your agent in case you need a property in Nottingham.

Jagadish · 3 December 2024

★★★★★ 1/5

Trustpilot

Helpless old people who rent a house from Touchstone but now ask for help

Last Monday, We have reported a leaking from the socket of the house ( Bees Drive at Lawrence Weston), which we rent from Touchstone, we had only received one response from the staff on that day, then one contractor came to check on Tuesday, stayed a few minutes and left without message for further actions. When the situation of the leaking get worse, we reported to Touchstone again on 8 Nov, but no response, then we tried to contact Touchstone again on 10 Nov, still no response. On 12 Nov, we received one phone call and sms said that a contractor would come to fix the problem in Wednesday, yesterday. We wait at home the whole day but nobody came, no phone call or message. There is no heating and hot water in my house since last Tuesday. We are family of two old people with two dogs. Now seems nobody will help us even we paid the rent via standing order every month, the management company, Touchstone and their staffs have not carryout their jobs but only get money from their tenants. Can someone tell me what I can do now ?PS. One of their staffs just promised helping to solve the issue, hope this time is real, not just entertain me. Update on 15 Nov: another contractor came today, resume the hot water supply, but the main maintenance is now delayed to 21 Nov, no heating during the very cold days next week, at least. Update on 19 Nov, the cold and snow day:Anyway, it's good seeing Touchstone replied, let's see whether the company will keep their words.Update on 21 Nov, firstly I need to thank Trustpilot, this platform has really helped my family to overcome the worst days. Two contractors had come yesterday noon, they carried out the job until 4:30pm, finally the leaking problem is fixed. Just in time to meet the earlier cold days this year. Anyway, I also need to thank those Touchstone's staffs and contractors who had helped us to resume heating and hot water supply in the house.

Simon · 21 November 2024

★★★★★ 1/5

Trustpilot

On move in there were over 20 issues…

On move in there were over 20 issues with the property. Comprising from small things like damage not listed on the inventory up to the front pedestrian window not locking meaning the house was not secure. I contacted their out of hours team about this and they said that it wasn't an emergency. Even though I sent a video of me climbing through the window to show it wasn't secure and was large enough for 2 people to get through. I then was quoted a week waiting to get this issue repaired. Again, the issue being a window that is on pedestrian (street) level not locking at all.

Harry · 10 April 2026

★★★★★ 1/5

Trustpilot

I'm a owner occupier in a coplex of 56…

I'm a owner occupier in a coplex of 56 flats of which only a few are privately owned the majority are rented , Touchstone are the managing agents and are with out doubt the worst managing agents I've had in the 25 years I've lived there , they are terrible , those who rent are often left without cookers , without heating , without toilets and showers . Do NOT have anything to do with property Managed by Touchstone.

Dennis · 29 March 2026

★★★★★ 4/5

Trustpilot

Great Work, Great Response

I had an ongoing heating issue with my building which had left me without heating for the winter period. This as you can imagine was incredibly frustrating and the ongoing nature felt very discouraging. This was resolved eventually within the powers that Touchstone had to intervene. I would like to highlight and commend Madeline Bardell. She assisted with a responsiveness and professionalism which I consider to be invaluable. She ensured I had temporary heaters to get through the winter months and aided in arranging adequate compensation. Her communication and support made a difficult ordeal much easier to manage. Commendations to her and to the the team that worked to resolve this.

Kwame · 19 March 2026

★★★★★ 1/5

Google

As said by other reviewers, one star is far too generous. Reaching someone by phone and getting actual help is nearly impossible. We have booked a viewing a few days ahead, but received no booking confirmation from the agent. We have tried to contact the agent for several days and got no response until the day of the viewing. We thus tried to contact the customer support who simply hang up on us multiple times after answering our call or transferred us to voicemail rather than actually connecting us with an agent that could help us. Finally, we reached out to someone from the agency who agreed to show us the property. Since the full address is unavailable on the website where the property is being advertised, we asked for it from the agent, who said “yes” without actually giving us the address. Then, she simply ended the call and didn’t even send us the address through SMS. Of course, we tried to call the agent back and were transferred to voicemail.

Yuval · 16 March 2026

★★★★★ 5/5

Trustpilot

Account problem and referencing

We had some issues with our rent account not updating but felicity quickly fixed the problem with perfect communications as to when they were completed. Felicity was amazing in helping ease my worries.

Anna · 26 February 2026

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very proactive and professional. Dolly was amazing!

Ramy · 17 August 2026

★★★★★ 1/5

Trustpilot

Restructure is heavily underway,

Mark · 17 September 2026

★★★★★ 5/5

Trustpilot

Thanks for the past 8 years!

I have been renting a flat with touchstone for 8 years and the whole time they have been amazing! Every problem with an electrodomestic or any issue with the flat they were happy to send someone next day and sort it out very quick, but when it came the time to leave the property they have been very flexible adapting to my schedule and respecting my leaving date even tho it was a Sunday. The check out was also carried out very professionally. We will always recommend touchstone to anyone. Special mention to Pooja Shetty who since the beginning has been a star and has helped us everytime we have needed it. I could never thank you enough. Felicity and Alana were also amazing 🙂

Victoria · 23 August 2024

★★★★★ 1/5

Trustpilot

1 star

1 star, What exactly are we paying Touchstone for? Absolutely appalling service. I pay Touchstone £23.77 a month in management fees, yet I cannot even get them to acknowledge two formal complaints. I complained on 21 September about estate management and again on 5 October about our ongoing loss of heating and hot water. Neither complaint has even been acknowledged. Our household has been left dealing with serious, prolonged property issues, including repeated heating and hot water failures, while the basic standard of communication from the company supposedly managing these matters is non-existent. What is the point of paying a management fee if the company cannot even manage its own complaints process? A simple acknowledgement is the bare minimum, yet apparently that is too much to expect. The most frustrating part is that you are left chasing, repeating yourself and raising further complaints just to get someone to recognise that you have contacted them in the first place. Touchstone needs to explain what service it is actually providing and what residents are getting for their money. Ignoring complaints is not complaint management, and collecting a monthly fee should come with some basic level of accountability. Based on my experience, I would not recommend Touchstone. The lack of communication and apparent disregard for residents’ concerns have been deeply disappointing. One star is generous.

Sonni · 9 October 2026

★★★★★ 5/5

Trustpilot

Dean Williams is exceptional

Dean Williams is exceptional - he is the most proactive and friendly letting agent who genuinely cares about our comfort and wellbeing. I couldn't speak more highly!

Ali · 25 March 2026

★★★★★ 5/5

Trustpilot

Very Helpful Manager

It was my very first time to get a place since I used to live in the student accommodation. I had nothing to do with renting a place so that I was in a chaos all the time. But Hudson the staff who was in charge of my tenancy helped me a lot. Including the detailed explanation in every single process, Hudson has been replying every email that I sent so kindly and warmly. Without Hudson, I barely think I could make it. Thank you for the kind help with me.

와일드핫티 · 30 July 2024

★★★★★ 5/5

Trustpilot

Good job well done

From inquiry to holding deposit, to reference check and collecting the keys to my new apartment, everything took 2 weeks roughly and I must say that I’m impressed by the team at Touchstone. I couldn’t figure out the electric shower and by Monday, I got a call from the electrician saying he would come next day which he did. He came and we realized that it wasn’t even faulty, I just wasn’t able to figure it out. I’m happy to know that if I do have any issue that needs solving it would be looked into ASAP. I’m enjoying my new apartment, thank you Touchstone, hoping our relationship continues to be amicable.

Customer · 10 February 2026

★★★★★ 1/5

Trustpilot

The absolute worst company...

The absolute worst company...could do the initial inventory walk round together they made it separate... moved in with issues reported in the inventory and ourselves and nothing has been done, leaks everywhere, mould in multiple rooms, reporting app not working and after at least 15 emails and more calls with unfulfilled callback promises the problems persist... 5 months of mould and no cares for the law.. 3 times promised workmen which never turn up and zero communications... avoid at all costs to this corrupt company.. all that rent money and barely a livable home.

Craig · 10 February 2026

★★★★★ 5/5

Google

Ana has been so helpful throughout our process! Great communication and support, she really made finding and securing a flat a smooth and easy process.

Amy · 2 April 2026

★★★★★ 1/5

Trustpilot

Touchstone Resi especially for Zenith…

Touchstone Resi especially for Zenith Close are honestly horrendous. They are so bad with responses - I would like to specifically mention Jessica Martin who is our property manager. Horrible responses to emails regarding tenancy replacements, not even an acknowledgement of emails. You would wonder if she was ever working! I have been trying for over a week to contact her via phone call and it just goes straight to voicemail. Please do avoid if you can for your own sanity. I can post numerous communications where it’s just been extremely tedious dealing with her even to the point a replacement tenant pulled out last minute because she was quite worried the service with the agent would be terrible.

Janine · 29 January 2026

★★★★★ 5/5

Trustpilot

quick response from Emily and team

Partha · 12 August 2026

★★★★★ 5/5

Trustpilot

Good service, fast and helpful responses

I've been with Touchstone for 20 months and I like them. The property is well-maintained. Price increase after the end of the first year was small (from 2100 to 2150 GBP/month). My maintenance controller, Dean Williams, is always very helpful and resolves all issues that I report quickly.

Andrei · 12 September 2026

★★★★★ 5/5

Trustpilot

Good experience, would definitely recommend

Really happy with my experience with touchstone, my property manager has been awesome answering any queries i have. Her initials is PS (not sure if i should mention name). Condition of the property is very good and also well insulated. I've had some maintenance issues but its been very easy reporting on the app and someone has gotten back to me same day. Hope it continues being good.

Titi · 23 April 2026

★★★★★ 5/5

Trustpilot

Stayed in their flat at Seacole Square…

Stayed in their flat at Seacole Square for 3 year and never had any issues. Property manager Blythe was amazing helping with any issues on time.

Mr · 7 October 2026

★★★★★ 1/5

Trustpilot

The worst agents I’ve ever had

The worst agents I’ve ever had. A shameless company that did nothing about rats, mould, doors being unfit in case of fire and locking us out during summers (cheap locks getting jammed due to heat) etc etc… i had a litigation through TDS against them and won. appaling

Angelo · 21 August 2026