Touchstone Corporate PSL London reviews

Hi PaulThank you for your wonderful review of the service that you have received from Touchstone, it's much appreciated. I was particularly pleased to hear your feedback about my colleague Shirley Driver. Thank you for acknowledging Shirley's friendly and supportive approach to her work.Kind regardsPenny GrahamTouchstone

Hi Ros, Thank you for taking the time to share your feedback. We're sorry to hear that you've been having difficulty getting in touch with us. We understand how frustrating this must be, and this is not the level of service we aim to provide. We would like to look into this for you and see how we can help. Please email us at feedback@touchstoneresi.co.uk with your property details, the best way to reach you, and a brief outline of the assistance you require, and a member of the team will follow up with you. Thank you for bringing this to our attention, and we hope to resolve this matter for you as quickly as possible. Kind regards, Touchstone

Hello Margaret Thank you for your feedback. We’re sorry to hear that there is outstanding maintenance at your property. As this is a new build, responsibility does initially sit with the developer; however, we’re aware that their response has been slower than expected. To avoid further delay, we will therefore arrange for our own contractors to attend next week. If anything becomes urgent in the meantime, please don’t hesitate to contact our out‑of‑hours service. Thank you. Kind regards, Touchstone

Hi there,Could you kindly email me across the address of your property and I will look into this matter for you with priority. My email is natalie.james@touchstoneresi.co.ukI look forward to hearing from you.Kind regardsNatalie James Touchstone

Hello Thank you so much for taking the time to review our service, we really appreciate it. Thanks too for acknowledging the support provided by our colleague Dean recently; we'll be sure to pass on your kind words. Kind regards Touchstone

Hi Cecilia Thank you for sharing your experience with us; it's greatly appreciated. We're delighted to hear that Daisy was able to successfully support you at this time. We'll pass on your praise to Daisy; she'll be happy to hear your kind words 😊 Kind regards Touchstone

Hello Rallou Firstly, thank you for taking the time to leave us a review. We are very sorry for the issues you’ve been having with your home's heating and hot water, and completely understand your frustration. The heating and hot water systems are managed by the estate managers not Touchstone, and as a result, we have little control over breakdowns or repairs. That said, the team will continue to raise and monitor issues reported by our customers with the estate managers in order to arrange any repairs as quickly as possible. Kind regards Touchstone

Hi Michelle,Thank you for rating and reviewing the service that you've received from Touchstone, it's much appreciated. I was particularly pleased to hear that my colleague Shirley Driver has made you feel valued, so thank you for acknowledging her supportive and helpful approach to her work.I hope that you're still enjoying your garden, and send you best wishes to you in your new home. Kind regardsNatalie JamesTouchstone

Update: 13/11/24 - Thank you Biplab for posting your update; it's much appreciated. We're pleased to hear that the issue has now been resolved. Best wishes Touchstone ------------------------------------------------------------------------------------------------------------------------------------------------------ Hello Biplab Thank you for your feedback. We're sorry that this wasn't resolved as quickly as we'd like. We understand initial access was successful to allow Hyper Optic to install your broadband, however, it seems there were further issues and when this was raised, we also struggled to gain access to the riser cupboard due to lock issues. This has now been resolved, so please do let the team know know when you next require access. Kind regards Touchstone

Hello Iona Thank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced, and we understand how frustrating this must have been. We’re aware there have been recurring issues with the boiler. This falls under the remit of block management (third party), and block managers have ensured that the necessary repairs and preventative measures are now in place to help reduce further disruptions. With regard to the lift breakdowns, we’ve noticed that some of these incidents are due to overloading, particularly during move-ins and move-outs. We are working to keep the lifts in good working order and encourage residents to follow loading guidelines to help minimise these issues. Parcel security is an important concern, and unfortunately, this has become a common issue across many residential properties in the UK. Although we’ve added additional security measures, we are unable to take responsibility for missing parcels. To assist, we recommend arranging deliveries for times when you’re available to receive them directly or using local collection points. Finally, we’re sorry to hear that our customer service has not met your expectations. We take this feedback seriously, and a member of our team will be reaching out to discuss your concerns in more detail. Thank you once again for bringing these matters to our attention. Kind regards Touchstone

Hello IonaThank you for sharing your feedback. We’re sorry to hear about the issues you’ve experienced, and we understand how frustrating this must have been.We’re aware there have been recurring issues with the boiler. This falls under the remit of block management (third party), and block managers have ensured that the necessary repairs and preventative measures are now in place to help reduce further disruptions.With regard to the lift breakdowns, we’ve noticed that some of these incidents are due to overloading, particularly during move-ins and move-outs. We are working to keep the lifts in good working order and encourage residents to follow loading guidelines to help minimise these issues.Parcel security is an important concern, and unfortunately, this has become a common issue across many residential properties in the UK. Although we’ve added additional security measures, we are unable to take responsibility for missing parcels. To assist, we recommend arranging deliveries for times when you’re available to receive them directly or using local collection points.Finally, we’re sorry to hear that our customer service has not met your expectations. We take this feedback seriously, and a member of our team will be reaching out to discuss your concerns in more detail.Thank you once again for bringing these matters to our attention.Kind regardsTouchstone

Hi Gary, Thank you so much for your lovely review. It’s wonderful to know that you felt supported throughout the process and that Pooja was able to answer all your questions. We're delighted Pooja helped make your experience such a positive one, and we'll be sure to pass on your kind words. Pooja will be thrilled to receive them. Wishing you all the very best and thank you again for taking the time to share your feedback. Kind regards, Touchstone

Hi Tina Thank you for sharing your experience with us; it is very much appreciated. We … More

Hello JuliaWe are sorry to hear that our service didn’t meet your expectations. Having now had the opportunity to investigate this matter, we acknowledge that the final repair at your property wasn’t completed as it would have caused a major inconvenience to you. However, we do feel previous repairs were approved and completed in a reasonable timeframe.We are not aware of any insinuations regarding damage at your property. We are currently reviewing your check-out to determine the condition of your property, taking into consideration fair wear and tear, and will be contacting you in due course with the outcome of your deposit return.We have investigated your comment regarding a rental increase before the 6-month term and can find no evidence to support this. In line with your tenancy agreement, we implemented an annual increase which was communicated to you in advance.Best wishes for your new home.Touchstone

Hello ChrisWe appreciate your feedback. We are sorry that this matter has been ongoing without resolution. We appreciate that you have already contacted the team about this but please could you provide us with some more details about your property and any outstanding issues with the link that's been emailed to you from Trustpilot? Alternatively, contact us at feedback@touchstoneresi.co.uk with the requested information and anything you'd like to add. Once we receive confirmation of your tenancy and the issue you need assistance with, we can put you in touch with the correct team. Thank you for your patience.We look forward to hearing from you.Kind regardsTouchstone

Thank you, Jack. We're delighted to hear such wonderful feedback from a long-standing customer. Thanks too for acknowleding the work of our colleagues, Pooja and Felicity, over the past few years; its' appreciated. We'll be sure to pass on your kind words to them.Best wishesTouchstone

Hello Mohamad We are very sorry to hear that you have been fined by the council for parking your car near your home. We understand that you are liaising with our team regarding this issue. Kind regards Touchstone

Hi Lorna Thank you for taking the time to leave a review following your recent interaction with Lewis; it’s wonderful to hear that Lewis was kind and thoughtful leaving you feeling supported 😊 Best wishes Touchstone

Hi VictoriaThank you for sharing your experience with us, we really appreciate your feedback. Coco is a gem and is proving very popular with our customers due to her great customer service. Thanks again for your review, Coco will be delighted to read your comments. Best wishesTouchstone

Hi Jahnvi We really appreciate you taking the time to tell us about your experience during your time with us. We’re really pleased to hear that you found our processes easy to understand and our service met your expectations. It’s great to know everything was resolved as promised and that you had such a positive experience. Your feedback truly means a lot to the team 😊 Best wishes to you for your new home. Kind regards Touchstone

Hello Pm Thank you for your feedback. We are sorry to hear that you have experienced difficulties during your time with us; that's not what we want for our customers. We would like to look into the concerns you've raised and, five days ago, we sent a message via Trustpilot requesting some additional information to help us identify your account and investigate further. Unfortunately, we have not yet received a response. Based on the information currently available in your review, we have been unable to locate your account or establish the circumstances that led to your experience. We appreciate that something has prompted you to leave this feedback, and we are keen to better understand what has happened so that we can offer any appropriate support. If you could reply to our Trustpilot message, or contact us directly at feedback@touchstoneresi.co.uk with your tenancy details and a brief outline of any ongoing concerns, we will be happy to investigate further for you. We look forward to hearing from you. Kind regards, Touchstone

Hello Rukshitha We're sorry to learn about the leak affecting your home. In cases likes this, it can be difficult to liaise with the relevant parties and organise the necessary repairs to a property not within our management, and apologise for any inconvenience this causes you.We will arrange for the team to contact you directly regarding this matter. Kind regardsTouchstone

Hi KateThank you so much for taking the time to provide such wonderful feedback about our service and particularly that received from my colleague Coco, we really do appreciate it. We're delighted that you found Coco to be friendly and prompt with responding to any queries, that's great to see.Thanks again for your review, we’ll be sure to feed it back to Coco. Best wishes to you.Kind regardsPenny GrahamTouchstone

Hello Thank you so much for taking the time to share your experience. We completely understand how essential a washing machine is in a busy family home, so we’re really pleased to hear that Lucas was able to support you quickly and efficiently. We’ll be sure to pass on your kind words to Lucas, feedback like this really means a lot to our colleagues. Thanks again for leaving us a review. Kind regards Touchstone