Every review we hold for the London office, from every platform, shown as written. First names only.
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1/5
TrustpilotWorst Letting agents!!!
Worst Letting agents!!!Response to property maintenance is Poor.Responding to email or phone calls is Extra Poor.I will never move into a house manage by Touchstone
Seun Β· 24 February 2022
Agent replied Β· 14 June 2024
Hi Seun We are sorry that you felt the need to leave your review today. Itβs clear that on this occasion our service has been below the expected level. So that we can assist you, please could you contact us via feedback@touchstoneresi.co.uk using the ref: Trustpilot, providing your property details and any outstanding issues, and a colleague will contact you shortly.Kind regards Penny Graham Touchstone
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5/5
TrustpilotExcellent Customer Advisor of Cocoβ¦
Excellent Customer Advisor of Coco Blunos whos helped me with all my queries! Amazing! Thank you so much π€©
Sylwia Β· 8 November 2022
Agent replied Β· 14 June 2024
Hi SylviaThank you taking the time to post your lovely review and for sharing your experience with our colleague, Coco, she'll be chuffed with your feedback! Best wishesTouchstone
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5/5
TrustpilotPrompt replies to resolve issues.
Prompt replies to resolve issues.Friendly and supportive.Professional.
Annabel Β· 1 November 2023
Agent replied Β· 14 June 2024
Hi AnnabelThank you so much for sharing your experience with us. Itβs wonderful to see such positive feedback about Touchstone from our customers, so thank you.Best wishesTouchstone
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5/5
TrustpilotHelpful
Helpful, attentive, thorough.
Antony Β· 18 January 2024
Agent replied Β· 14 June 2024
Hi AntonyThank you for taking to the time to provide our business with a 5 star rating, and for your kind words about our service. We really do appreciate it.Best wishesTouchstone
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1/5
TrustpilotIf you want to see a horrible
If you want to see a horrible, worse customer service who always ignore your inquiries, ignoring your phone calls , emails, then join and rent a property managed by Touchstone .
Maria Β· 14 September 2020
Agent replied Β· 14 June 2024
Hi MariaI am sorry that you have been experiencing some difficulty contacting Touchstone recently.Could you kindly email me the address of your property and details of any outstanding issues, and I will look into this matter for you with the relevant property team. The email is: feedback@touchstoneresi.co.uk.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotSuper understanding and always willingβ¦
Super understanding and always willing to help!
Hogni Β· 29 September 2023
Agent replied Β· 14 June 2024
Hi HogniThank you for your lovely review of our service. We're delighted to see that your experience with us has been so positive. Best wishes to you.Kind regardsTouchstone
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5/5
TrustpilotHannah Power
Really quick with communication and made the referencing process simple.
Luke Β· 11 July 2023
Agent replied Β· 14 June 2024
Hi LukeThank you for taking the time to review the service that you've received from our colleague Hannah recently. We're delighted to see that with Hannah's assistance, the referencing process went smoothly. Best wishes to you in your new home. Kind regardsTouchstone
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1/5
TrustpilotUnable to supply gas meter readings forβ¦
Unable to supply gas meter readings for months.
James Β· 5 August 2023
Agent replied Β· 14 June 2024
Hello JamesWe're sorry that you are experiencing difficulties obtaining your meter readings. So that we can look into this for you, please contact us at feedback@touchstoneresi.co.uk using the Ref: Trustpilot Meter Readings. Thank you.Kind regardsTouchstone
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1/5
GoogleMatthew Johnstone and Matthew Achilles, neither reliable or trustworthy in my opinion. This agency does not look after their tenants, would advise not to list your property with them.
Andrew Β· 22 June 2020
Agent replied Β· 21 June 2024
Hi Andrew
I am very sorry that you appear to have been experiencing some difficulties with our service. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk with details of your property and any outstanding matters, so that we can look into the matter for you.
I look forward to hearing from you.
Kind regards
Penny Graham
Touchstone
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5/5
TrustpilotI have Good cooperation with Touchstoneβ¦
I have Good cooperation with Touchstone the 3.5 years they managed my property. They responded and filed quickly to any problems occurred.
Konstantina Β· 18 November 2021
Agent replied Β· 14 June 2024
Hi KonstantinaThank you so much for taking the time to review the service that you have received from Touchstone during your tenancy. It's always great to hear from our customers with positive feedback and pass it on to the team, so thank you.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotAbsolutely fantastic
Absolutely fantastic. Help us so much.
Terri Β· 15 June 2023
Agent replied Β· 14 June 2024
Hi TerriWow! Thank you for your wonderful review, we really do appreciate it.Best wishesTouchstone
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1/5
TrustpilotScam Artists don't believe a word theyβ¦
Scam Artists don't believe a word they totally conning for money speaking from experience not ethical not professional not TRUSTABLE!
Yatin Β· 5 October 2021
Agent replied Β· 14 June 2024
Hello YatinWe have read your comments above and are extremely concerned at the allegations you raise. Please could you email us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with further details and the property this matter relates to. Once we have this information, we will be able to investigate the matter further for you. We look forward to hearing from you in due course. Kind regards Penny GrahamTouchstone
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1/5
TrustpilotI waiting for repair my roof more on 1β¦
I waiting for repair my roof more on 1 month and i have still leak in home
MichaΕ Β· 22 March 2022
Agent replied Β· 14 June 2024
Hi MichaelWe are sorry that you felt the need to post your review/request following your roof repair request.Please could I ask that you contact us direct at feedback@touchstoneresi.co.uk using the ref: Trustpilot with details of your property and a colleague will look into the matter for you and update you accordingly.We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotWould give 0 starts if possible theyβ¦
Would give 0 starts if possible they lost one of my payments from November and now say I have arrears of a Β£1000 bloody useless
Ian Β· 14 February 2020
Agent replied Β· 14 June 2024
Hi IanI am very sorry to see that you experienced an issue recently with your rent allocation. Please could I ask that you contact us direct: feedback@touchstoneresi.co.uk to confirm your property details and that this issue has been resolved for you. Thank you.We look forward to hearing from you. Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotYes brilliant service
Yes brilliant service. Always sorted out the issues within the property when needed. Canβt complain.
Sarah Β· 31 March 2022
Agent replied Β· 14 June 2024
Hi SarahThank you so much for taking the time to rate and review the service that you have received from Touchstone. It's always pleasing to see such feedback and it is much appreciated. Thanks again.Kind regardsPenny GrahamTouchstone
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5/5
GoogleVery responsive and positive experience working with Touchstone's property management team.PositiveResponsiveness, Professionalism
Jasper Β· 22 June 2022
Agent replied Β· 21 June 2024
Hi Jasper
Thank you for your super rating and review of our service. It's great to hear that you have had such a positive experience with our London Team. I will feedback your comments to the team. Thanks again, it is much appreciated.
Best wishes to you.
Kind regards
Penny Graham
Touchstone
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1/5
Trustpilotliterally the worst company!
literally the worst company and customer service!!! never responds to anything!!! lived with a broken fridge and freezer for 5 weeks!!!!
Natalie Β· 6 November 2020
Agent replied Β· 14 June 2024
Hi NatalieI am very sorry that the repair/replacement of your fridge/freezer is still outstanding. Please could I ask that you email feedback@touchstoneresi.co.uk with details of your property so that we can look into this for you.I look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
GoogleThe worst possible letting agency. Not trusted at all. If I could, I will rate zero stars because this is their value.
Florin Β· 22 June 2020
Agent replied Β· 21 June 2024
Hi Florin,
I am sorry to see that you are unhappy with aspects of our service. Please could I ask that you contact us: feedback@touchstoneresi.co.uk with details of your property and what led to your review, so that we can look into this for you?
I look forward to hearing from you.
Kind regards
Natalie James
Touchstone
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5/5
TrustpilotGreat experience
Great experience, good comunication, everything was perfect!ππΌ
Debora Β· 20 October 2022
Agent replied Β· 14 June 2024
Hi DeboraThanks for sharing your experience with us, we really appreciate it.Best wishesPenny GrahamTouchstone
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5/5
TrustpilotMy experience has been definitelyβ¦
My experience has been definitely positive. Honest and professional people.
Marta Β· 4 March 2022
Agent replied Β· 14 June 2024
Hi MartaThank you so you much for taking the time to provide a review of the service that you've received from Touchstone recently, it really is much appreciated.Kind regardsPenny GrahamTouchstone
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5/5
TrustpilotEfficient and professional service fromβ¦
Efficient and professional service from start to finish
Brenda Β· 10 May 2022
Agent replied Β· 14 June 2024
Hi BrendaThank you for sharing your experience of Touchstone with us, itβs very much appreciated. Weβre delighted that you found us both efficient and professional. We very much believe that all feedback is useful, so thanks again for taking the time to provide your positive review of our service.Best wishes Penny GrahamTouchstone
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3/5
TrustpilotThe whole process was delayed and theβ¦
The whole process was delayed and the communication was poor
Edward Β· 18 November 2021
Agent replied Β· 14 June 2024
Hi EdwardThank you for taking the time to provide feedback on your recent experience with our company. We are sorry that your experience didn't meet the expected level on this occasion, we will pass your feedback on to the team.In the meantime, if you are in need of any assistance following your move-in, please could you contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot with your property details and any outstanding issues and a colleague will be in contact with you shortly. We look forward to hearing from you.Kind regardsPenny GrahamTouchstone
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1/5
TrustpilotTenant care is awful
Tenant care is awful, take months to respond and only do so after I contact them multiple times. Absolute shambles. Still owe us money and have done for around half a year and they only respond or contact you when they want something off you. DO NOT RENT WITH THESE.
Edward Β· 5 April 2019
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5/5
TrustpilotGood
Everyone is being very helpful
Biser Β· 14 July 2021
Agent replied Β· 14 June 2024
Hi BiserThank you for taking the time to provide a rating and review for the service you have received from us recently, it's much appreciated.Thanks again.Kind regardsPenny GrahamTouchstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
