Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJennifer and Jenny were very helpful and responsive through the entire process of viewing, making an offer, and signing our new tenancy. Highly recommend!
Mykola · 25 August 2023
Agent replied · 27 August 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that Jennifer and Jenny were able to assist you seamlessly throughout your journey. It's our goal to provide top-notch service, and it’s always rewarding to know we’ve made our clients happy. Recommendations are truly everything to us, and we're honored that you'd speak so highly of our team. We genuinely appreciate your endorsement and look forward to the opportunity of serving you or anyone you pass our way in the future.
★★★★★ 5/5
GoogleI’ve met the most genuine and service minded estate agent. Having registered and met all the agents around Wimbledon (I’ve viewed over 50 properties with all agencies), but it wasn’t until I met Luke, the owner of SW19, that I found the right home. He truly listens and gets what you are looking for.
Luke gave me such confidence in the buying process and was always on hand with help and knowledge throughout my purchase and beyond. No question was too much trouble. Luke is extremely knowledgable about the area and has exceeded my expectations in helping me find my new home. I’m forever grateful for his professional advice and ability to help me navigate this process.
Banu · 19 March 2020
★★★★★ 5/5
GoogleMany thanks to Rita and Michelle. Sold us a house, kept us updated, always easy to reach. Didn’t give up when the seller ran into difficulties.
Susan · 1 April 2023
Agent replied · 30 July 2023
We truly appreciate your wonderful review and the time you took to share your experience with us. Rita, Michelle, and the rest of our team are genuinely touched by your kind words and the heartfelt sentiment behind them.
Home buying can sometimes feel like a roller coaster, full of ups and downs, but we're delighted that we could be there for you every step of the way. Your satisfaction and happiness are our top priorities, and knowing that we were able to provide you with the support and guidance you needed means the world to us.
As you settle into your new home, we hope it becomes a haven filled with love, laughter, and cherished memories.
Once again, thank you for your sincere and uplifting review, and congratulations on your new home!
★★★★★ 5/5
GoogleWe registered with SW19 after a sour experience elsewhere. Stephen looked after us and offered honest advice the whole time. The best thing - Stephen listened to us on what we were looking for. He knew as soon as he got the right property that we would snap it up. Our house never made it to market because we loved it and offered. He told us an honest price and never tried to push us, unlike others. Michelle took over on progressing the property. Honestly, what an experience, we were in the house 8 weeks later and felt supported the whole time. I would give them 10 stars out of 5 if I could! Transparency and excellent communication the whole way.
Craig · 30 July 2022
Agent replied · 30 July 2023
Craig, thank you for the lovely comments. ⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleGreat Experience; The Team at SW19 Wimbledon were professional and considerate when we purchased a property through them. We felt they were doing what they could to help us through the process effectively without undue pressure. A big thank you SW19.
D · 17 September 2019
Agent replied
Thank you, David, such a lovely review. It was a pleasure dealing with you too.
★★★★★ 5/5
GoogleI can only recommend SW19. From the outset, Luke was honest and pragmatic in his valuation of our property and the team worked hard to find the right buyer. Michelle was superb in getting everything over the finishing line and went the extra mile to help. A big thank you to the team at SW19.
Paula · 2 December 2022
★★★★★ 5/5
GoogleI recently had the pleasure of working with SW19 Estate Agents when letting my flat. I was impressed with their communication and efficiency throughout the process. Stephen was always quick to respond to any questions or concerns I had and made the entire experience smooth and stress-free.
Joe · 6 August 2023
★★★★★ 5/5
GoogleWe recently completed a purchase through SW19 and would definitely recommend this agency. Stephen immediately understood what we were looking for and found us the perfect place within barely a few weeks! Throughout the process, Stephen and the team at SW19 provided support and guidance. A BIG thank you, we are so happy with our new home!
Isolde · 30 July 2022
★★★★★ 5/5
GoogleI recently bought a flat with SW19 as the estate agents. They were so helpful, from Stephen recommending flats to view and arranging extra viewings at convenient times to Christine in the office being so organised. Amazing service thank you so much. From having my offer accepted to completion it only took about 10 weeks. Thank you xx
Isobel · 10 April 2025
★★★★★ 5/5
GoogleI found a property to rent via SW19. Stephen was wonderful from start to finish- he was able to move us in under a week and was incredibly helpful throughout. Professional and trustworthy - would highly recommend!!
Maria · 24 December 2023
★★★★★ 5/5
GoogleGreat experience as first-time buyers. Rita was great at showing us around and finding the right property for us. Michelle patiently guided us throughout the conveyancing process and was very quick at solving a couple of small issues along the way. Very responsive, even considering the stamp duty holiday frenzy. Would definitely recommend.PositiveResponsiveness, Professionalism
Giacomo · 22 June 2022
★★★★★ 5/5
GoogleVery pleased with our experience with sw19. Stephen and Michelle were fabulous from start to finish. They were very helpful, always available if we had any queries, and kept our mind at ease through an otherwise stressful process. Very happy that they were there for us through our first purchasePositiveResponsiveness, Quality, Professionalism, Value
El · 22 June 2022
★★★★★ 5/5
GoogleSteven is the best ever! He has made the whole journey of renting the property easy and enjoyable. He is so great and if you are lucky enough to have him managing your property you are extremely lucky! Thank you so much Steven we are super super happy and could not be more grateful!!! Stay bistoPositiveResponsiveness, Quality, Professionalism
Monty · 22 June 2021
★★★★★ 1/5
GoogleThe director would happily lock people out of a property they were renting. LUKE BENNETT WILL HAPPILY LEAVE SOMEONE TO ILLEGALLY LIVE ROUGH ON THE STREETS. DO NOT TRUST HIM! He has also been to court for trying to sabotage another estate agency and has also told an Oversees national to get an English Oxford dictionary if they couldn't understand English. The staff are just the same. They have no customer service skills. DO NOT RENT FROM THIS COMPANY IF YOU VALUE YOURSELVES!
LUKE · 23 August 2019
Agent replied
We have contacted Google regarding this review as the account doesn't appear to be legitimate.
★★★★★ 1/5
GoogleI would not recommend this estate agents to my worst enemy. We were let a property without functioning heating and when this issue came to light "easily" is not the word I'd use to describe how the problem was handled. The property managers are essentially useless. Someone needs to give them some customer service training as simple pleasantries when interacting just aren't too much to ask, especially when paying for a property that was basically not fit for use in the winter.
Further issues developed at the end of the tenancy - whilst dealing with issues with the landlords the property manager disappeared on holiday without ever informing me and so I was shovelled off to someone else. I rang the office everyday for a week trying to get to the end of the dispute and come to a resolution however there was never anyone I could speak to and I was kept in the dark as to what was actually happening causing lots of unnecessary stress.
Overall, I've never rented from an agents with such poor communication skills, lack of empathy and care for their tenants.
Georgina · 31 July 2019
Agent replied
Georgina, the real issue here is that you had to pay for damage to the property you rented from us. We have an email from you personally thanking SW19 for their assistance.
★★★★★ 5/5
GoogleLuke is one of the most professional agents i have worked with, he is full of insightful and useful knowledge about property and would highly recommend the company. All very helpful!
Ella · 23 August 2019
Agent replied
Thank you, Ella, we are glad to have helped.
★★★★★ 5/5
GoogleVery pleased with our experience with sw19. Stephen and Michelle were fabulous from start to finish. They were very helpful, always available if we had any queries, and kept our mind at ease through an otherwise stressful process. Very happy that they were there for us through our first purchasePositiveResponsiveness, Quality, Professionalism, Value
Daniel · 12 November 2021
★★★★★ 1/5
GoogleI want nothing to do with them anymore. Shocking, rude, behavior and absolutely the worst agency I have ever dealt with.
They will not fix anything for a long period of time and they will treat you like you owe a debt to them
I don’t know what the ‘property managers’ they do, but delivering incorrect information, being rude is what they do at office. And maybe disappear when I need to talk to them.
Gaeun · 31 July 2019
Agent replied
Please send your full complaint to Luke@sw19.com and we will happily look into for you.
★★★★★ 5/5
GoogleWe recently had a remarkable experience with SW19 Estate Agents, and what we now call "the formidable duo", Rita and Michelle.
In a market that has been (and still is) throughly challenging, they have supported and guided us in finding the perfect property.
Dealing with them has been stress-free, we were proactively kept informed, our schedules respected, and any query answered promptly.
I would not hesitate recommending (or working again with) the team at SW19 - thank you!
Alberta · 14 October 2023
★★★★★ 1/5
GoogleIt was very unprofessional with the whole set up and viewing and telling us to pay more for it just because another tenant was earning more and that was professional at all..when I we didn’t get the flat they just text good luck with your search
Sanchez · 25 October 2023
Agent replied · 28 October 2023
Thank you Sanchez for your recent review of our services at SW19. We value your feedback and would like to address your concerns.
We understand your disappointment with the outcome of your rental property application. In the current competitive market, we often receive multiple offers for properties. Our role is to secure the best deal for our clients, and in this instance, your offer was not at a competitive level.
Regarding the viewing process, we apologise if you found it unprofessional. We strive to offer a high standard of service and will review our procedures to ensure a better experience for future clients.
We also regret any misunderstanding about your earnings. We aim for transparency and fairness in our dealings and will work on improving communication in such cases.
We appreciate your interest in our services and wish you the best of luck in your property search. If you have further concerns, please feel free to reach out to us directly.
★★★★★ 5/5
GoogleThe team were very enthusiastic about the property, all had a friendly, outgoing manner & were always quick to let me know how viewings had gone. Michelle was great with handling negotiations once an offer had been accepted, very patient and on the ball. Would definitely recommend!PositiveResponsiveness, Professionalism
Suze · 22 June 2021
★★★★★ 5/5
GoogleSuch a smooth process, Stephen was so friendly, transparent and helpful throughout and Michelle was invaluable and great at communication from start to finish. Made the first time buying process seamless and enjoyable. Thanks so much!
Naomi · 1 January 2023
★★★★★ 5/5
GoogleSteven was very helpful and friendly. He went the extra mile the find us a place that we really liked. Michelle was very helpful in liaising with solicitors, mortgage providers and the seller to make sure the whole process was a smooth as possible. Would recommend.
Callum · 17 August 2021
★★★★★ 5/5
GoogleThey found me good tenants very quickly and very happy with the rent they got. Initially they collected the rent but when I moved away I found their managed service to be really great. Alison is a credit to the team. I've also spoken to Debbie Tompkins who seems efficient.
H · 26 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
