Trusted Agent profile · London
Verified
★★★★★
1,763 reviews across 2 platforms
4 - 6 Westow Street, Crystal Palace, London, SE19 3AH
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 4 - 6 Westow Street, is rated 4.7 out of 5 across 1,763 reviews on two platforms, including 1,479 Google reviews rated 4.7.
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Streets Ahead London won awards at The British Property Awards in one year, most recently 2024.
British Property Awards winner in one year: 2024.
2024 1 Gold The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and efficient staff that de-stressed the whole experience, and communicated very well throughout. Would highly recommend
Thank you Karen & Sheridan, it was our pleasure to help you. We wish you all the best in new home.
1/5
GoogleI rented with them sometime ago and they are the worst letting agency probably in the world. A long story short, their staff has high turnover, they work with the worst landlords some of them cannot even rent legally the property. …
Hello Nelson, Thank you for taking the time to share your experience with us. We truly … More
5/5
GoogleWell what can i say. Amazed the difference a good estate agent can privide. From first meeting Hannah Mc to getting closer to moving i cant fault anything. May ut continue.
5/5
GoogleThe best! Professionals in what they do.
5/5
GoogleDarren who handled our query of the property right through to us actually being there now was superb. Great to deal with, easy to talk to and let us know what was needed and communicated with us every step of the way. From what Darren gave in terms of service and professionalism L&A LETTINGS are a great company. Thank you for all you have done.
Thank you Matthew for taking the time to leave such a wonderful review. It’s great when the effort of individual staff is acknowledged.
5/5
GoogleWe have let our house out in St Margarets with Leah! Having had two other agents on it with no success, Leah approached us professionally and we immediately appreciated the honesty, drive, hunger and experience she showed so didn’t hesitate to instruct her. Pictures and particulars were quickly online and then so were the viewings, always accompanied by Leah. The attention to detail and personal service was quite honestly a cut above any estate agent we have ever dealt with. Always going the extra mile and seems to work round the clock! Nothing was too much trouble. She worked with us as a team and within a week she found us the perfect tenants. I think all parties agreed terms at 11pm! Who does this?! The aftercare once the offer was agreed was exceptional. Offering service after service and going out of her way to help with so many things we needed as we were relocating abroad which was very stressful! We’re abroad now and Leah has a key as she wants us and our new tenants to feel completely satisfied and is making sure everything agreed is to be honoured. Seriously, if you’re looking for an agent who is a breath of fresh air, just instruct Leah! Stuart, St Margarets
5/5
GoogleAs most folk will know in Aberdeen, selling a 1 or 2 bedroom flat requires patience along with having an excellent selling agent. …
Hi Davie, Thanks so much for the opportunity in letting me sell your flat. It was a great feeling helping you move on to your next venture. Take care. Mark.
1/5
GoogleMost of the team are terrible, rude and unprofessional. They let us a house which the day before moving in they changed the contract to 6 months instead of a year and it turned out the property was for sale- we had no option but to sign at this point or be homeless with two children. Que endless viewings where sometimes they would just walk in 20 minutes before the arranged time without even knocking. Many of the people viewing were clearly not interested and the unenthusiastic nature of some of the staff showing people around was shocking, they had 2 offers that fell through due to a leaking roof and a damp wall. The house was then sold just before we moved out. The landlords were happy with the condition we left the property and returned our deposit in full.NegativeResponsiveness, Quality, Professionalism
Hi Claire, We are really sorry that you feel you have had a bad experience with Streets Ahead. We note you were in fact aware the property was going to be sold and we hold a signed contract acknowledging this. You are correct we did have a lot of viewings at the property however the general feedback was the presentation of the property. Since you moved out of the property, the landlord has cleaned the property and we have since secured a buyer for the landlord. If you would like to discuss this in more detail please do not hesitate to contact me. Kind regards, Phillip Streets Ahead
5/5
FacebookStreets ahead were really helpful, especially George Barnes and Emma. They both helped us secure our first place very quickly and efficiently, this was really highly appreciated by me and my husband particularly during these trying times. They gave us clear direction and guidence throughout the whole process. Due to this good experience we are more likely to use your agency again in the future. All the best.
5/5
GoogleMy partner and I recently bought a property marketed by b&k brockley. Honestly they were amazing, incredibly responsive and went out of their way to help, even on moving day. Shoutouts to Ellen and Jamie who were endlessly helpful.
5/5
GoogleI'd like to thank Megan and Emma for their assistance in securing my South London flat. All of my queries were promptly answered by them, and other than a brief hiccup when I met the landlord, everything else worked out great. I wouldn't hesitate to recommend them.
5/5
GoogleStreets ahead south norwood were incredible with their service, especially Aimen, he was very patient and took his time with trying to find me properties that were exactly what I was looking for.
1/5
GoogleMade an enquiry as a flat I was planning on buying moved to this letting agency as they couldn't sell it previously. Previous estate agent advised me to call to see if the seller was still able to sell while temporarily renting while we wait for inheritance money to go through. While I understand this isn't what the company do they were unnecessarily rude and confrontational to me other the phone regarding this.
Dear Mr Graham, I am the Director and am disappointed that you feel like this. I do not have any contact details for you, however, I would welcome the opportunity to discuss this matter with you. Please call our office 01902 560408 and either speak to me, Lyndon Whitehouse, or The Manager, Richard Hall.
5/5
GoogleAlways helpful and informative. Although not an easy experience Kizzie pushed others to get the completion over the line. Well done!
5/5
GoogleTom was very helpful throughout the process of renting our first property. He explained everything clearly and worked efficiently and professionally to ensure we had a quick move- thank you!
Thanks Charlotte, good luck in the new home!
5/5
GoogleExcellent experience from start to finish. Paulina and John were friendly, attentive and thorough - overall a seamless process and I'm very happy with our new property. Would definitely recommend!
Great to read your comments Beth
5/5
FacebookCallum Hayden is the most amazing Property Manager I have ever had the pleasure of working with. I’ve worked in the industry myself and have never experienced the level of service from a Property Manager in my 22 years of agency. An absolute asset to Streets Ahead. They are very lucky to have him. Thank you so so much for everything Callum you are a star!
5/5
GoogleExcellent service from Tatler both Wallasey and West Kirby offices. Dan at Wallasey can be singled out for considerable high level of support but in truth ALL Wallasey and West Kirby teams have been impressive and deserve special recognition 👏 👍 thank you 😊 …
5/5
GoogleWas looking for a short let available immediately and Josh Greaves was able to sort it out perfectly. Found me exactly what I was looking for at a great price
5/5
GoogleThis agency was recommended to us by a current client of theirs. Based on our experience of them as property and tenant managers, we would happily recommend them to others. Knowledgeable, reliable and thorough, they get things sorted - if you are considering using them I trust you would find the same. All the staff have also been very friendly, approachable and accomodating.
Alex thanks for taking the time to write this review. It’s great for the staff to know that their efforts are appreciated Lyndon
5/5
GoogleGreat lettings agency, always eager to help and fast replies from our friendly property manager Teddy!
Thanks Mollie, glad to help!!😎 …
5/5
GoogleThey proived professional service and prompt responses. Their support has helped us resolve many issues, and it has greatly improved our living experience
Thank you for your review Candy! :)
5/5
GoogleExtremely professional and very polite and helpful. Absolutely recommend.
5/5
GoogleExcellent service from Jo who was very supportive through a protracted sale
Thanks Ruth, glad to help😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Streets Ahead won Gold for Estate Agent in SE19 at The British Property Awards 2024.
