Trusted Agent profile · London
Verified
★★★★★
1,763 reviews across 2 platforms
4 - 6 Westow Street, Crystal Palace, London, SE19 3AH
Part of Streets Ahead, see every office.
Streets Ahead's office in London, at 4 - 6 Westow Street, is rated 4.7 out of 5 across 1,763 reviews on two platforms, including 1,479 Google reviews rated 4.7.
Send Streets Ahead a message.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWorking with Alasdair Gordon has been a wonderful experience. He is an outstanding professional, quickly assessing and understanding what a client wants / needs. Always quick to respond to my emails and calls, he has been a constant support …
Dear Claudia, We’d just like to thank you for taking the time to write this review. … More
5/5
GoogleConsistent 5 star service from our account manager Mark- he is always available to support with the software and has helped me to better understand the CMS over the last year or so.
5/5
GoogleGreat service sold with in a week kept in touch at all times during the process Friendly staff great to work with
Hi, Neil. Thank you so much for leaving us a stellar review!
1/5
GoogleHave not been able to use my SMS for over 7 days now No one will give us an answer 5 calls 2 emails 1 complaint Still no answer
5/5
GoogleExcellent service, punctual appointments, excellent communication. Thoroughly professional.
Thanks Geoff, really appreciate the 5-star review!
5/5
GoogleWonderful experience with Kinghills Estate Agents through which we found a suitable and lovely rental home. The whole process was quick and easy and they were always reachable and helpful. Thank you!
Hey Tina! Thank you for your review, we really appreciate it! Wishing you well. - Lucy 😊 …
5/5
GoogleThe team is reliable and straightforward. They explained each step clearly, which made letting my property stress-free.
Thank you so much for your kind words! We’re really pleased to hear that you found the process straightforward and stress-free. Our team always aims to keep things clear and simple for our clients, so it’s great to know that came across. We truly appreciate you taking the time to share your experience!, The Winfields Sales & Lettings Team
5/5
GoogleI've been looking for a place that would accept a cat for the last 2 months. Finally found Streets Ahead who were absolutely brilliant, excellent service and on the ball. Special thanks to Enzo and Emma 👏💯 …
Hi Daniel, thank you for leaving such a great review! We will let Enzo and Emma know :) - Rebecca
1/5
FacebookI left a review: By far the worst estate agents I've ever dealt with. The degree of unprofessionalism they display is horrific and I regret ever renting with them. My partner and I have been renting from the 1st of December and have had nothing but trouble from them. It's remarkable how, before I signed the lease, I was pestered with calls and repeated emails urging me to rent a property with Streets Ahead. As soon as we signed and handed over our deposit, we heard nothing more from them. We were constantly passed from person to person when we tried to enquire further with regards to our moving in. When we eventually received the keys to the property we discovered that the house was in an utterly disgusting state. It was evident that NOTHING had been cleaned. The toilet seat was completely broken, ELEVEN lightbulbs needed to be replaced. There were clumps of hair on the floor, congealed food glued to the fridge and unwanted junk (including a pair of dirty socks, thanks) that the previous tenants left. We immediately wrote a detailed letter outlining everything that was broken/required repair and requested that the house be cleaned to habitable standards as we were due to move in that weekend. We heard... nothing. The next day we tried to call the office three times. Each time we were told that our property manager - Kelly Alleyne - was on another call, but would return our call as soon as she was free. And we heard... nothing! We then went to the office the following day (in the middle of trying to move) to speak to the manager, Kunal Patel. He certainly made all the appropriate noises, claimed Kelly was off sick the day before (?!?!?!?!?) but she would respond to us the next week. No apology was made for the state of the property, no remuneration offered. I did indeed receive a message from Kelly as promised (I have come to learn, this is a miracle) assuring me she would call later. SPOILER ALERT. She did not call. I could go on, but I'm sure you get the picture. We have been emailing and calling for TWO MONTHS trying to sort out the most basic of amenities. It took six weeks to receive an inventory checklist which was promised to us the day we moved in. We eventually received compensation for the mess we found the property in, but all the repair work they promised would take place as not occurred. We currently have no lights in the bathroom or lounge and barely any light in the kitchen because we are waiting for repair work to be taken out by Streets Ahead. However, as Kelly as ignored the last six emails we have sent, I doubt this will happen. AVOID STREETS AHEAD AT ALL COSTS ** Helpful Hint ** If you are a current tenant renting through Streets Ahead, and have trouble with them, contact the landlord directly and make them aware of the situation. They're an appalling company who don't deserve any business.
5/5
GoogleThe lovely Mia massively helped with the process of buying my first house, she made it smooth and easy !
5/5
GoogleOur onboarding process was excellent, solely because of Jiwan. He went above and beyond for us and his patience needs to be studied.
5/5
GoogleAbsolutely brilliant experience with Brian and Keegan! Buying and selling a house can feel overwhelming at the best of times, but the …
Thanks Mar. Im glad we made the process smoother.
5/5
GoogleWe are not renting with the company currently but have had very positive interactions whilst searching for a property, particularly with Charlotte. Very speedy replies and excellent customer service.
HI, Thank you so much for this lovely review!
5/5
GoogleGreat experience working with Paige!
5/5
FacebookCallum is our property manager from the Addiscombe branch, since we moved to the house last year he has been very helpful if there’s any problem with the house ( a lot of problems) He’s been liaising between us and the landlord very well (given the landlord’s location). He’s also arranged a temporary property manager while he’s on leave. All I can say is how professional and I won’t hesitate him to manage your property.
5/5
GoogleManning have been our agents for a few years now and we've always been pleased with the service.... especially Briony who has recently helped us find new tenants.... always keeping us up-to-date and well informed.
5/5
GoogleAn excellentr company with very good customer service, highly recommend.
Thank you Tom! Appreciate it
5/5
GoogleEnjoyed every bit of my tenancy and Adam was quick to help whenever we needed a fix in the house.
What we are here for! Thanks for the review😊 …
5/5
GoogleHave been renting a property with L&A for 6 years and haven't a bad word to say. They have been a fantastic letting agent, lovely staff, and sort any issues as soon as possible, usually within a day or two. Always easy to get hold of and communication is great. Highly recommend using this company.
Christine thank you for taking the time to let our staff know their efforts are appreciated Lyndon Owner
5/5
GoogleWe have been with them for multiple years now and have always had a great service and are reliable and vigilant of the properties and always offer a top service.
Adam your review is very much welcome. It always helps the staff to feel appreciated 👍 Lyndon …
5/5
GoogleKatie does a great job looking after my two properties. She is quick to deal with issues and to contact me with solutions.
Thanks Patricia
5/5
GoogleBeth was amazing in assisting me with my rental enquiry!! We got a viewing the next day and she kept in contact to make sure I’d filed in everything I needed!! Fingers crossed we get the property!!!
Thanks for your feedback Emily
5/5
GoogleI have just used STREETS AHEAD South Norwood to sell my flat. My flat went under offer really quickly - 2 days after it went on sale - Phillip Bruce was a great support at this point and later, Scott Banton was key in his efforts to move …
5/5
GoogleHannah went out of her way to offer guidance and support. She was also very responsive in her communications which helped to facilitate our move. We would highly recommend Streets Ahead.
Thank you Martin for your review. I will pass your comments on to Hannah. Thanks, Laura
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Streets Ahead a message.
