Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery pleased with the overall services.
- Fast response rates
- Personable interactions
- Great customer services
10/10 would recommendPositiveResponsiveness, Quality, Professionalism, Value
Blaze · 17 June 2021
Agent replied · 16 June 2024
Hi there, thank you for taking the time to leave a fantastic review 😁 and thank you for choosing Townends! - Claire …
★★★★★ 5/5
GoogleLovely agency to deal with. Went out of their way to help and always very friendly.
Michelle · 17 June 2022
Agent replied · 16 June 2024
Hi Michelle, thanks for the great 5* and kind words for our Brook Green team. Wishing you all the best - Claire
★★★★★ 5/5
GoogleGood quality of service since the first appointment till the entrance to the flat.
Aous · 17 June 2022
Agent replied · 16 June 2024
Hi Aous, thanks for the fab 5* - Claire
★★★★★ 1/5
GoogleDreadful service. Took me 7 calls and 3 emails to book a viewing. Then I made an offer (and not a rude/cheeky one) on the flat. For 2 or 3 weeks I chased an answer by email/phone - I'm not even sure it was ever taken to the seller. 6 months later, I still don't have an official answer. Avoid!
Gaelle · 18 June 2018
★★★★★ 5/5
GoogleThe staff are all very friendly and helpful. My boyfriend and I locked ourselves out of the flat and lynn was massively helpful. Easy process overall!
Millicent · 18 June 2019
Agent replied · 16 June 2024
Millicent, thank you for taking the time to leave a 5 star review. Pleased we were able to help at that dreaded moment when you realise you are locked out! Kind regards, Amber
★★★★★ 5/5
GoogleNavid was very helpful during and after the viewing.
Shaomin · 18 June 2019
★★★★★ 5/5
GoogleI would just like to say a big Thankyou to Louis and the Team at Townends for making the whole process of finding a property that suited my requirements a completely stress free and very successful process.
Professional and Courteous throughout. I would not hesitate to use their services again and will highly recommend to others without fear.
Jimmy · 18 June 2018
★★★★★ 5/5
GoogleGreat service, very helpful! Thanks Louis and team.
Sunny · 18 June 2018
★★★★★ 5/5
GoogleReally helpful, kind and professional team who consistently followed up and listened to what I needed.
Sarah · 17 June 2023
★★★★★ 5/5
GoogleI recently visited Townends Brook Green for some advice and was pleased to speak to a very helpful and knowledgeable person in Louis. I will be definitely returning and using their services again.
Paul · 18 June 2018
★★★★★ 1/5
GoogleRidiculous agency, the just want your money. Full of agents that they only want to scam you with ridiculous tricks. Zero help to the customer once he paid. STAY AWAY from them.
Gabriele · 18 June 2018
★★★★★ 5/5
GoogleAn absolute pleasure dealing with Louis and Daniel. Nothing was ever too much trouble and they always delivered when they said they would. I cannot recommend these guys highly enough
Jess&Jo · 18 June 2018
★★★★★ 5/5
GoogleDealt with the Lettings team with two of my properties. Such a pleasure to deal with .Thanks to Mo and James ..would highly reccomend to local homeowners.
Victoria · 18 June 2017
★★★★★ 5/5
GoogleIt was a pleasure working with the Townends Brook Green team. They made the whole process a pleasure and would recommend using them again.
Sam · 18 June 2018
★★★★★ 1/5
GoogleTerrible service, took weeks to receive our deposit back, with terrible communication when we raised issues. I'd avoid if you possibly can!
Hannah · 18 June 2017
★★★★★ 1/5
GoogleWorst experience with an estate agency in 20 years and 16 flatsNegativeResponsiveness, Quality, Professionalism, Value
V · 17 June 2020
★★★★★ 5/5
GoogleGreat service and friendly staff!! Louis particularly was very helpful and took me through the whole process.
Highly recommended.
Aga · 18 June 2018
★★★★★ 5/5
GoogleHighly recommend these guys. Daniel and Louis delivered a service that was unmatched by others.
Matt · 18 June 2018
★★★★★ 1/5
GoogleService has gone down hill since Anton left. Not professional at all.
Extremely poor service.
Fefe · 18 June 2017
★★★★★ 5/5
GoogleFriendly and helpful service from Louis and his Team
Bryan · 18 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Ilham · 17 February 2024
Agent replied · 16 June 2024
Hi Ilham, thanks for the 5* - Claire
★★★★★ 5/5
GoogleJames was great!
Sion · 20 September 2023
Agent replied · 16 June 2024
Hi Sion, thanks for the 5* for James - Claire
★★★★★ 1/5
GoogleRating only, no written review.
Kent · 17 June 2023
Agent replied · 16 June 2024
We are sorry to see how unhappy you are with your experience, please contact us at help@stirlingackroyd.com so that we can address any outstanding issues you may have - Claire
★★★★★ 5/5
GoogleRating only, no written review.
Anastasiia · 17 June 2023
Agent replied · 16 June 2024
Thanks for the 5* - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.