Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePhil in lettings was very friendly, helpful and enthusiastic and ensured all requirements where met when I moved into my new home. I would highly recommend Phil.
Chris · 16 June 2020
Agent replied · 15 June 2024
Hi Chris, thank you so much for taking the time to leave such an awesome five star review! I know that Phillip will be delighted to read your feedback and to hear how impressed you are with the service that he provided to you. He really is a superstar! We hope that you are settling into your new home well and thank you so much for choosing Townends. All the very best, Emily
★★★★★ 5/5
GoogleCurrently searching for a property and so far the sales team has been fantastic at keeping me updated with properties that match my (admittedly very challenging) criteria. I have absolute faith that they will soon help me find the perfect property for me and my housemate.
Joshua · 18 December 2023
Agent replied · 15 June 2024
Hi Joshua, thanks for the fab review and 5* - Claire
★★★★★ 5/5
GoogleWe had a great experience with Sheldon from Sterling Ackroyd during our flat viewing. He was professional, approachable, and took the time to explain everything clearly. His support made the process smooth and stress-free. Highly appreciated!
Yasser · 3 August 2025
★★★★★ 5/5
GoogleI've had an absolutely painfree experience with the assistance of Jonathan in renting an apartment. Everything has been smooth and straightforward. Fantastic professionalism and service.
Richard · 17 June 2019
Agent replied · 15 June 2024
Hi Richard, thank you so much for taking the time to leave such a wonderful 5 star review! We are delighted to hear that our team in Croydon were able to alleviate the stress and faff that can occur when searching for a new home. It truly is a pleasure to hear how impressed you are with our team and their fabulous customer service. We look forward to working with you again in the future - all the best Emily
★★★★★ 5/5
GoogleThe team were very useful with helping me find my new home. Mikesh was always on hand to help us through the process, and answer our questions. We experienced a good professional service, Townsends are definitely one of the better Estate Agents on the high street.PositiveResponsiveness, Professionalism
Anthony · 25 October 2021
★★★★★ 1/5
GoogleThis agency has left me without water pressure for nearly 4 weeks now and has given me no update in the way of compensation or repairs.
Adam · 25 August 2024
Agent replied · 24 October 2024
Hi Adam, Thank you for sharing your experience and I am sorry that you have felt the need to contact us in this way. Please contact us at help@stirlingackroyd.com so that we can address any outstanding issues for you.
★★★★★ 5/5
GoogleGreat service from Anthony, helpful from day 1. Advised me regarding everything on the market in my price range and arranged viewings for the same day each time contacted. Claire was excellent also, checked in often with regards to how the purchase was progressing and helped push everything through to completion.
Kamarl · 17 June 2019
★★★★★ 5/5
GoogleSold flat with help of Claire, who provided good advice on market conditions. Other staff very helpful in showing property with quick result in finding a buyer. Helping in interim period to look after vacant flat.
Paul · 18 December 2023
Agent replied · 15 June 2024
Hi Paul, thanks for the 5* and lovely words for Claire. Wishing you all the best - Claire
★★★★★ 5/5
GoogleJohnathan was more than helpful, highly professional and courteous.PositiveResponsiveness, Professionalism
Khadija · 16 June 2021
Agent replied · 15 June 2024
Hi Khadija, thanks so much for your 5 star review! Claire
★★★★★ 5/5
GoogleTo the lettings team at Townends. I wanted to thank you for a smooth transaction in regards to the successful letting of our property. On this occasion, Eimantas really excelled in sourcing the tenants for us. Equally, we have had meaningful & productive dealings with Katie & the manager Phil, we would be happy to work with the team in future.
Ravi · 16 June 2020
Agent replied · 15 June 2024
Hi Ravi, thank you so much for taking the time to share your feedback with us and for awarding our team in Croydon five stars! I know that the team, in particular Katie, Eimantas and Phil will be delighted to read your comments and hear how impressed you are with the service that you recieved. Thank you so much for choosing Townends and we look forward to working with you again in the future. Emily
★★★★★ 5/5
GoogleI had a great experience dealing with Katie Knott and her colleagues. They were professional, friendly and supportive. Communication was effective either through email or through the phone. Would definitely recommend them.
Isha · 18 December 2023
Agent replied · 15 June 2024
Hi Isha, thanks for the great review. Wishing you all the best - Claire
★★★★★ 5/5
GoogleExcellent experience renting with Stirling Ackroyd’s friendly and professional team, specially Lemar who was supportive in all steps of the process and helped us to find a flat that could fulfill our needs, recommend to everyone! Really happy!
Thais · 21 July 2023
Agent replied · 15 June 2024
Hi Thais, thank you so much for taking the time to post a review. Lemar and the team will be thrilled with your comments! - Amber
★★★★★ 5/5
GoogleGreat estate agents, super efficient! Big thanks to Katie and Philip!
E · 16 June 2020
Agent replied · 15 June 2024
Hi Emmanuel, Thank you for the five stars! Katie and Phillip will be pleased you rate them so highly - Amber
★★★★★ 5/5
GoogleGetting a place that suits your lifestyle, personality and budget is quite challenging in UK.With Lev at Townends, house hunting became a pleasant experience. Professional, proactive and personalized would be my the words to describe my flat hunting experience with this amazing person. Highly recommended 👍PositiveResponsiveness, Professionalism, Value
C · 16 June 2022
Agent replied · 15 June 2024
Hi there, thank you for taking the time to leave fantastic feedback. We wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleWas treated very well by Mikesh was a long process but Mikesh made sure everything went to plan managed to sort everything out for me was very professional thank you again for your helpPositiveResponsiveness, Quality, Professionalism
AJ · 25 October 2021
★★★★★ 5/5
GoogleMade finding a property easy with a swift processing time !
Diana · 24 November 2024
Agent replied · 8 December 2024
Hi DIana,
Thanks for the 5 star review!
Customer Engagement.
★★★★★ 5/5
GoogleCam’ron Griffith helped me and my partner with the entire process in securing the property. The process was made very simple and we were never left in the dark at any point.
Osa · 12 April 2025
★★★★★ 5/5
GoogleThe team at Stirling Ackroyd went above and beyond to make sure we found the perfect flat! Ashley from their team really looked out for us and made us feel like a priority. 5/5!
Emily · 20 August 2023
Agent replied · 15 June 2024
Hi Emily, thank you for sharing your experience while working with Ashley 😊 We wish you all the very best - Claire …
★★★★★ 5/5
GoogleEvery thing was so simple thanks to Jonathan Ofori who helped us find our lovely new home. He wasn’t pushy at all and was genuine, easy to reach and very thorough. Very pleased with townends and mr Ofori in particular
Devo · 16 June 2020
★★★★★ 5/5
GoogleAshley helped us secure a property within a few days & we moved in less than a month later.
Great professional service, smooth & pleasant to deal with.
Joseph · 18 December 2023
Agent replied · 15 June 2024
Hi Joseph, thanks for the 5* - Claire
★★★★★ 5/5
GoogleI’ve had a good experience working with Claire, Ali, Sophie, and the team. Have helped me find a buyer in a difficult market, hope to complete soon.
N · 18 December 2023
Agent replied · 15 June 2024
Thanks for the 5* - Claire
★★★★★ 5/5
GoogleJonathan Ofori is very professional and polite. Would recommend
Marcus · 17 June 2019
Agent replied · 15 June 2024
Hi Marcus, thank you so much for taking the time to leave such a lovely five star review! We are super pleased to hear how you impressed you were with Jonathan and I know he will delighted to read your feedback. Please do recommend our fabulous Croydon team to your friends and family. We look forward to working with you again in the future, Emily
★★★★★ 5/5
GoogleBeen renting from Stirling Ackroyd since Jan 2023. They have been very helpful, professional & given good advice. Very happy with their service so far. Will definitely be using them again.
Stephen · 16 June 2023
Agent replied · 15 June 2024
Hi Stephen, thanks for the 5* and great words. Wishing you all the best - Claire
★★★★★ 5/5
GoogleFantastic! I worked with Darren and found him to be knowledgeable, concise, efficient and best of all enthusiastic. The service he provided went above and beyond that of normal agents I’ve previously worked with. I couldn’t recommend Townends more!
Anne · 17 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
