Trusted Agent profile · London

StayAltido London reviews

4.3

★★★★★ Great

1,326 reviews across 2 platforms

26 Astwood Mews, London, SW7 4DE

StayAltido's office in London, at 26 Astwood Mews, is rated 4.3 out of 5 across 1,326 reviews on two platforms, including 179 Google reviews rated 4.5.

Google logo

4.5 / 5

179

Reviews on Google

This office

Trustpilot logo

1,147

Reviews on Trustpilot

This office

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

my experience was very positive

my experience was very positive. The apartment is beautiful and comfortable. very clean. the location excellent. I always had quick responses, which helped me. I can only say good.

Francesca · 21 November 2023

Agent replied · 16 June 2024

Dear Francesca,We are absolutely delighted to learn that you had a fantastic stay with us. Our devoted team is wholeheartedly committed to providing outstanding service, striving to guarantee that every aspect of our guests' experience is nothing short of flawless.We can't wait to have you back with us in the future. If there's anything special you'd like for your next visit, please don't hesitate to let us know. Your happiness is our greatest reward.Warm regards,ALTIDO Team

5/5

Trustpilot

The interior is so homelike

The interior is so homelike. Very welcoming after a long strolled down the city. The flat is walkable to all tourists spot. Varieties of good restaurants right by the door steps

Fadzli · 3 October 2023

Agent replied · 16 June 2024

Greetings Fadzli, We're thrilled to hear that you found the interior of our flat homelike and welcoming, providing a cosy retreat after your explorations in this beautiful city. It's fantastic to know that our location allows you to easily walk to all the tourist spots, including the city's rich historical landmarks and a wonderful selection of restaurants. Your kind words are greatly appreciated, and we look forward to hosting you again in the future.Best Regards,ALTIDO Team

5/5

Trustpilot

Excellent location

Excellent location. Lots of restaurants and pubs nearby. Short walk into the city center. Very clean and comfortable. Reliable Wi-Fi. Perfect for digital nomads and long stays as well as short visits.

Nancy · 4 September 2023

Agent replied · 16 June 2024

Hello Nancy,Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that you had an excellent stay.We're delighted that you found our property suitable for your stay.Your kind words and recommendation mean a lot to us. We look forward to welcoming you back for another memorable stay, and we're committed to ensuring your future experiences with us are equally wonderful.Best Regards,The Team @ stayaltido.com

5/5

Trustpilot

Amazing property, highly recommend

Incredible property in an unbeatable location! Extremely clean, great amenities, beautifully styled and very comfortable. Even better than the photos in real life! Hosts were great to communicate as well. Highly recommend!

Eliza · 12 January 2022

4/5

Trustpilot

good place to stay in Edinburgh

clean, quiet, good supply of amenities. The outside surrounding was dirty and noisy.

Anthony · 23 September 2024

Agent replied · 22 October 2024

Dear Anthony,Thank you for your review! We're happy to hear that you appreciated the cleanliness, quietness, and the well-supplied amenities within the apartment. However, we do regret that the surrounding area did not meet your expectations. While the external environment is beyond our control, we will continue to strive to provide the best possible experience within the property.We hope to have the pleasure of welcoming you back in the future!Best regards,the team at ALTIDO by Joivy

4/5

Trustpilot

New Year's Eve in Genoa

I stayed in the monte suello apartment, in the center of genoa during the new year. the apartment is really nice, warm and welcoming.it is equipped with all the comforts and very avant-garde, it was very convenient to open the doors and gates via mobile phone.the only "shortcomings" if I can define them as such were two.the first is that unfortunately the apartment has small balconies overlooking the parking lot of the building and unfortunately they are not closed, there are small stairs that lead directly to the window.the second misunderstanding was linked to the fact that the tenants before us had taken their forks away and they were sent to us two days later ... we made do with the spoons, but there wasn't any kind of problem or misunderstanding.we will be back soon to stay in a ALTIDO structure!

Nicola · 4 January 2022

5/5

Trustpilot

Excellent little apartment

Excellent little apartment, good location for travel and restaurants. Hosts were superb. As it was an extremely hot week they kindly provided us with a fan. Many thanks.

Mala · 19 July 2022

1/5

Google

Booked an AirBnb with Altido, paid in full. They cancelled our reservation 2 weeks before our trip with no explanation apart from "personal reasons". They were extremely apologetic but had it of been the other way around, we would've been charged 50% of the booking cost.

Luc · 16 April 2022

Agent replied · 21 June 2024

Dear Luc, Thank you for your review although we strongly feel we do not deserve it. Unfortunately, as much as we wished to accommodate you, the owners decided to unlist the property. We did not have much choice but to contact all our future guests and refund them in full. Once again, we do apologize for the inconvenience and we hope to welcome you back again in the future. Kind Regards, ALTIDO Team

5/5

Trustpilot

Fantastic flat in a great location and…

Fantastic flat in a great location and super responsive service.

ANDREW · 5 November 2024

Agent replied · 30 December 2024

Dear Andrew,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the fantastic location of the flat and found our service to be responsive and helpful.It was a pleasure to host you, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Great apartment

Great apartment, everything was there I could possibly need, clean all round. The place is like new

Tim · 12 July 2024

Agent replied · 24 August 2024

Dear Tim,Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a fantastic experience at our apartment. It warms our hearts to know that you found everything you needed and that the cleanliness met your expectations.Creating a comfortable and welcoming environment is our top priority, and your kind words reaffirm that we're on the right track. If your travels ever bring you back, we would be honoured to host you again and provide another memorable stay.Warm Regards,the team at ALTIDO by Joivy

2/5

Trustpilot

I wish i were well informed that the…

I wish i were well informed that the apartment was on 2nd floor of a building without a lift.

Alpi · 3 June 2024

Agent replied · 16 June 2024

Dear Alpi,We regret that your experience did not meet your expectations.We strive to provide comprehensive and accurate information about our property in our listings, including details about the floor level. We encourage all our guests to carefully review all provided information to ensure the accommodation aligns with their needs and preferences.We hope that despite this, you had a great stay with us and we hope to have the opportunity to welcome you back in the future under more favorable circumstances!Warm regards,the team at ALTIDO by Joivy

2/5

Trustpilot

The worst bed we’ve ever slept on

The worst bed we’ve ever slept on. The mattress should be replaced before another guest has to sleep on it.

Jen · 16 May 2024

Agent replied · 16 June 2024

Dear Jen,Thank you for taking the time to share your valuable feedback with us! We genuinely regret to hear about the discomfort you experienced during your stay.Ensuring our guests' comfort and satisfaction is of paramount importance to us, and we are truly disheartened to learn about your disappointment with the mattress in your room. Please rest assured that we take your concerns very seriously, and immediate actions will be taken to address this matter to ensure that our future guests do not encounter the same issue.Your feedback serves as a valuable tool for us to continuously improve our services and facilities, and we appreciate your candidness in bringing this matter to our attention.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to welcome you back in the future, providing you with an exceptional experience that reflects our commitment to excellence.Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Home away from home!

The apartment was perfect and a pleasure to stay in, very well thought out, clean and tidy, and had everything i needed for my stay. I will definitely be using again for my next Edinburgh trip!

Helen · 25 April 2023

Agent replied · 16 June 2024

Dear Helen,We are overjoyed to receive your lovely review on Trustpilot! It is always a pleasure to hear from our guests, and we truly appreciate you taking the time to share your experience with us.Your kind words about the cleanliness, thoughtfulness, and convenience of the apartment warm our hearts. At Stayaltido.com, our goal is to create a "home away from home" for our guests, and it's wonderful to know that we have succeeded in making your stay comfortable and enjoyable.We are thrilled to hear that you will be choosing us again for your next trip to Edinburgh! We cannot wait to welcome you back and continue to provide the exceptional service you have come to expect from us.Thank you once again, Helen, and we look forward to seeing you on your next visit to our lovely city.Warm regards,The Team @ stayaltido.com

5/5

Trustpilot

Excellent Experience

Comfortable experience, I recommend it to everyone. Altidogive us the availability to stay in wonderful homes at excellent prices.

Richard · 30 May 2024

Agent replied · 16 June 2024

Dear Richard,Thank you for sharing your glowing review! We are thrilled to hear that your stay was a comfortable and delightful experience.Your high praise and recommendation are deeply appreciated as we take great pride in offering our guests exquisite accommodations at exceptional value, ensuring a harmonious blend of luxury and affordability.Thank you once again for choosing us and we eagerly anticipate the opportunity to welcome you back for another unparalleled stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

The flat we rented from Altido was…

The flat we rented from Altido was clean and roomy. It was stocked with essentials. Best of all Altido responded quickly to all messages and was easy to work with.

Jenn · 21 March 2022

5/5

Trustpilot

Fantastic location and lovely apartment

Great area to stay in for a weekend away, apartment was really clean and well presented.

Fergus · 21 July 2024

Agent replied · 24 August 2024

Dear Fergus,Thank you for your splendid review - we are thrilled to hear that you enjoyed your weekend getaway in our apartment!Our location is indeed perfect for a relaxing break, offering convenient access to the local attractions and amenities. We are pleased that the cleanliness and presentation of the apartment met your expectations, as we take great pride in maintaining the highest standards to ensure our guests' comfort and satisfaction.Your positive feedback reaffirms our commitment to excellence, and we are delighted that you had a pleasant stay with us. We look forward to welcoming you back for another exceptional experience!Warmest regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Clean

Clean, punctual, convenient location near stores, restaurants, and transportation.

Steven · 12 November 2024

Agent replied · 30 December 2024

Dear Steven,Thank you for sharing your experience! We’re delighted that you found the location convenient and appreciated the cleanliness and punctuality of our services. Being close to stores, restaurants, and transportation options is certainly an advantage, and we're glad it contributed to a comfortable stay.We’d love to welcome you back in the future for another enjoyable visit!Warm regards,the team at ALTIDO by Joivy

4/5

Trustpilot

Great location and beautiful surroundings

Great location and beautiful surroundings! It was perfect for 7 family members to all be under one roof!

MELISSA · 15 June 2024

Agent replied · 24 August 2024

Dear Melissa,Thank you for your wonderful feedback! We're thrilled to hear that you and your family of seven enjoyed our property's exceptional location and beautiful surroundings. It's always our goal to provide a comfortable and memorable experience for all our guests, and we're delighted that you found the accommodation perfect for your needs.We look forward to hosting you again and creating more unforgettable moments together!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

good location and functional apartement

Hello, I was in Milan for family holidays and I enjoy the apartment, it was in a very good location, close to Duomo, close to shops and restaurants. Apartement very functional. I will come back for the next holidays.

Cosmopolitan · 6 January 2023

Agent replied · 16 June 2024

Hello Barbara,Thank you for reviewing your hospitality experience with us on Trustpilot.First and foremost, thank you for all of your kind words, appraisal, and acknowledgment. This really means the world to us and all of our staff!We're delighted to learn you've had an amazing stay in Milan, moreover, it's exciting to know you've had the opportunity to explore the local scenery, savor the rich Italian cuisine, and have an unforgettable experience of a lifetime.We look forward to welcoming you and your loved ones to any of the properties we manage across Europe again!Best regards,The Team @ stayaltido.com

5/5

Trustpilot

Brilliant location. Comfortable and well appointed flat on the Royal Mile

A spacious, comfortable and well appointed flat. Right beside some really good restaurants and a short walk up the Royal Mile or down to Holyrood Palace.All the amenities you need with washer / drier / dish washer etc. Great service, we asked for an appliance to be repaired and Karen sorted it out quickly. The check-in and check-out process was painless, we were able to do it all at the flat and no need to go into the office.

Tom · 17 January 2022

5/5

Trustpilot

Great location and good communication…

Great location and good communication with host. A lot of good features and amenities.

TA · 21 August 2024

Agent replied · 24 August 2024

Dear TA,Thank you for sharing your positive experience with us!We are delighted to hear that you enjoyed the prime location of the property and found our communication to be effective throughout your stay. It is our priority to ensure that our guests feel well-supported and informed at every step of their journey.We are also pleased that the apartment’s features and amenities met your expectations. Our team takes great care in curating a comfortable and convenient environment for our guests, and it is rewarding to know that these efforts contributed to your overall satisfaction.Should your travels bring you back to the area, we would be honored to host you once again and ensure another exceptional stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Best apartments

Modern design apartments near Big Ben and Westminster Abbey!

Mikhail · 5 November 2024

Agent replied · 30 December 2024

Dear Mikhail,Thank you very much for your kind words! We’re thrilled to hear that you enjoyed our modern design and our prime location near some of London’s most iconic landmarks, including Big Ben and Westminster Abbey. It’s wonderful to know that the apartment’s style and surroundings contributed to a memorable stay.We truly appreciate your recommendation and would love the opportunity to welcome you back for another fantastic experience!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Excellent location

Excellent location, super clean, beautiful decor. The beds were very comfy. Would definitely return.

Chelsea · 16 August 2024

Agent replied · 24 August 2024

Dear Chelsea,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the excellent location, found the property super clean, and appreciated the beautiful décor and comfortable beds.Your satisfaction is our top priority, and we’re thrilled to know that everything met your expectations. It’s always gratifying to receive such positive comments and to hear that you would consider returning.We look forward to welcoming you back in the future and providing you with another great stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

This was the perfect spot and size for…

This was the perfect spot and size for a stay. I will definitely be staying here again.

Erin · 24 June 2024

Agent replied · 24 August 2024

Dear Erin,Thank you for your kind words!We are delighted to hear that you found our property to be the perfect spot and size for your stay - it is truly gratifying to know that our accommodations met your expectations so well!Your intention to return is the highest compliment we could receive and we look forward to providing you with another exceptional experience in the future!Warm regards,the team at ALTIDO by Joivy

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