StayAltido London reviews

Dear BGauthier,Thank you for taking the time to share your feedback. We are thrilled to hear that you completely enjoyed your stay at the flat. It brings us great joy to know that the host went above and beyond to ensure your experience was perfect. We pride ourselves on providing excellent service and prompt communication, so it's wonderful to hear that we met your expectations. We appreciate your kind words, and we are delighted that you loved everything about your stay. If you have any future travel plans, we would be more than happy to welcome you back for another enjoyable experience.Best regards,The Team@stayaltido.com

Greetings JPC,Thank you for the high rating you gave us on Trustpilot and for the detailed review!We are tremendously grateful you took the time to share your experience during your recent stay with ALTIDO in our fantastic property near Hyde Park.Our team was happy to read about your positive experience and we are delighted you enjoyed the area as well!We are happy you have chosen us for your recent vacation and would like to use this message as an opportunity to welcome you back for another wonderful rest.Best regards,The Team @stayaltido.com

Dear Julia,Thank you for sharing your experience with us! We're delighted that you found our location to be extraordinary, placing you within easy reach of the city's main attractions.Our commitment to cleanliness and seamless access is a top priority, and we're thrilled that these elements contributed to your enjoyable stay. The apartment's charming décor and perfectly proportioned layout for a couple reflect our dedication to providing a sophisticated and comfortable retreat.Your kind words mean a great deal to us and we eagerly anticipate the opportunity to host you again for another exceptional visit!Warm regards,the team at ALTIDO by Joivy

Dear Sybele B, Thank you for taking the time to leave us such a nice review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We hope to host you again soon. Kind regards, Altido London Team

Dear Margaret,Thank you for taking the time to share your experience! We are delighted to know that the prime location and comfort of the apartment contributed to an enjoyable stay.We sincerely appreciate your insights regarding the softness of the mattresses and the TV remote batteries. Attention to these finer details allows us to enhance the guest experience, and rest assured, these matters will be addressed with the utmost care.We look forward to welcoming you back in the future, where we will strive to exceed your expectations with an even more refined stay!Warm regards,the team at ALTIDO by Joivy

Hello Anabel,We have encountered a challenge in addressing the issues you've mentioned as your name does not exist in our records. As a company that operates in multiple markets across Europe and manages numerous properties, it is imperative for us to accurately identify and locate the reservation within our system. Regrettably, we were unable to find any information based on the guest name provided in the review.To help us thoroughly investigate and resolve your concerns, we kindly request that you provide us with your reservation number or any other relevant identification details related to your stay. This information is essential to verify the details of your visit and ensure a swift and effective response.To share these details securely, please reply to the email sent to you via Trustpilot or reach out to our dedicated team at guest.success@stayaltido.com as soon as possible. They are ready to assist you in addressing your concerns satisfactorily.We are looking forward to hearing from you!Kind Regards,ALTIDO Team

Hello Germana and thank you very much for your kind review. We are delighted to read you and your family enjoyed your stay, it is always very rewarding for our team to read such an amazing comment! We hope we can welcome you back to London again soon! Kind Regards, Will & Team.

Dear Anthony, Thank you for taking the time to leave us a review. We are you`ve chosen to stay with us on so many occasions and we appreciate your trust. We look forward to welcoming you back again soon. Kind Regards, ALTIDO Team

Dear SM,Thank you for your fantastic review! We’re thrilled to hear that you enjoyed the seamless booking process, the high-quality apartment, and our responsive support team.Providing our guests with an exceptional experience is our top priority, and we’re delighted that these aspects contributed to making your stay enjoyable.We look forward to the opportunity to host you again in the future. Don’t hesitate to reach out if there’s anything we can assist you with!Best regards,the team at ALTIDO by Joivy

Dear Jie,Thank you so much for your lovely review! We're thrilled to hear that you enjoyed the great location, the cleanliness of our flat, and our team's speedy responses. Your kind words mean a lot to us, and we can't wait to welcome you back in the future.Best Regards,The Team@stayaltido.com

Dear Ruby,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the spaciousness and unique character of the property, as well as its convenient location close to public transportation. Your recommendation means a lot to us, and we truly appreciate it!We hope to welcome you back in the future!Warm regards,the team at ALTIDO by Joivy

Hello Dalila,We are blown away by your kind words!On behalf of all of us at stayaltido.com, we're grateful for all of your words of appreciation and acknowledgement.Hospitality is our passion and your positive feedback truly made our day.We are happy you have chosen us for your recent stay and would be our pleasure to welcome you back again at any of our properties across Europe.Best Regards,The Team @ stayaltido.com

Dear RDG,Thank you for your glowing review! We’re delighted that you enjoyed the spectacular location and that the place had everything you needed for a comfortable stay. It was a pleasure hosting you, and we hope to welcome you back for another wonderful experience soon!Best regards,the team at ALTIDO by Joivy

Hello Virginie,Thank you for your reviewing your recent stay with us on Trustpilot.We're sorry to hear we've not met or exceeded your expectations throughout your stay with us.Moreover, it's disappointing for us to know that you haven't had a lifetime experience at the property of your choice.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Last but not least, please know that all of your feedback is always relayed to the respective teams who are always keen on discovering new opportunities for continuous improvement.Once again, thank you for your review, and best wishes from all of us at ALTIDO.Best regards,The Team @ stayaltido.com

Dear Carolyn,We are elated to hear that your stay in our apartment exceeded your expectations! Our team takes great pride in providing a pleasant and convenient experience for our guests, and it's wonderful to know you enjoyed our prime location near the train station, as well as the nearby restaurants and shops.Your high recommendation is truly the highest compliment we could receive. We are dedicated to maintaining the exceptional standards that you experienced, ensuring every guest enjoys a memorable stay in Edinburgh!Should your travels bring you to our vibrant city again, please do not hesitate to reach out to us directly for any assistance or special requests!Warmest regards,the team at ALTIDO by Joivy

Dear Cathleen,Thank you for your feedback!While we’re pleased that you chose to stay with us, we regret to hear that the check-in and check-out process felt unclear. We do our best to provide comprehensive instructions for a smooth arrival and departure, and we also accommodated your request for an early check-in to help with your plans.We apologize if any part of the process was still unclear, yet we received no feedback in regards to this as it was happening.Regardless, we hope to have the opportunity to welcome you back and provide a seamless experience from start to finish next time around!Warm regards,the team at ALTIDO by Joivy

Hello Eddy,We're glad to hear that you enjoyed the property and its location. We are sorry for the inconvenience you encountered with the kitchen supplies. We strive to follow the standard practices of short-let companies like ours by providing limited sanitary amenities to ensure our guests have everything they need upon arrival. As the individual consumption can vary, it's challenging for us to estimate accurately. Your feedback is valuable, and we'll certainly take it into consideration as we continue to improve our services. We appreciate your understanding and hope you were still able to have a pleasant stay.Best Regards,The Team@stayaltido.com

Dear Raphael,Thank you for your generous feedback! We are thrilled to hear that you found both the location and the condition of the accommodation to be exceptional. It’s always our goal to provide a stay that exceeds our guests' expectations, and we are delighted that we succeeded in making your experience enjoyable.Your appreciation for our property means a lot to us, and we are committed to maintaining the high standards you experienced. If there’s anything specific you enjoyed or any suggestions you might have, we would love to hear them as we continuously strive to enhance our offerings!Thank you once again for choosing us and we look forward to the pleasure of welcoming you back on your next visit!Warmest regards,the team at ALTIDO by Joivy

Hello Mario,Thank you very much for reviewing your recent stay at one of the properties we manage around Genoa in Liguria.We're delighted to hear you've had an amazing hospitality experience in Europe's largest historical center, moreover, it's always exciting to know our guests have had the opportunity to visit parts of the Italian Riviera.Speaking of amazing sights, all of us at stayaltido.com hope you've had a chance to see world-famous wonders like the Portofino and the Gulf of Tigullio, the Abbey of San Fruttuoso, the Christ of the Abyss, or simply to have taken a stroll along the Camogli seafront or go as far as the enchanting Cinque Terre.We look forward to hosting you and your loved ones at any of the properties we manage again!Best regards,The Team @ stayaltido.com