Trusted Agent profile Β· London

Stapleton Long London reviews

4.4

β˜…β˜…β˜…β˜…β˜… Great

156 reviews across 2 platforms

West Norwood, London, SE27 9DJ

Stapleton Long's office in London, at West Norwood, is rated 4.4 out of 5 across 156 reviews on two platforms, including 155 Google reviews rated 4.4.

Google logo

4.4 / 5

155

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Very helpful, fast, efficient and competitive service when providing a quote for buildings insurance. Thank you Stapleton Long!

Paola Β· 11 December 2025

5/5

Google

the team were so helpful in our nearly 2 years in our flat, any problems they always were very quick to help us get things fixed or updated! patrick especially was super lovely with dealing with a new landlord and our moving out process

Sarah Β· 13 February 2025

5/5

Google

Very good and positive experience with Stapleton Long. Mark, who managed our let, made us feel reassured throughout the process and put us at ease from the off (particularly as we've had a couple of places fall through before). We're both very happy with the property and look forward to living here for at least the next 12 months.PositiveQuality, Professionalism

Jonny Β· 17 June 2021

Agent replied Β· 16 June 2024

Thank you for your kind words Jonny.

5/5

Google

Richard carried out the survey of my new property in Streatham and I was very impressed by the detail and knowledge which went into it, as well as appreciating the advice and explanations which were always readily on hand if requested.

Georgina Β· 17 June 2023

Agent replied Β· 16 June 2024

Thank you for your review Georgina.

5/5

Google

Ryan and Mark were fantastic. I would 100% recommend them if you are looking for a new home. Their communication was first class and they made the process very easy and straightforward. Thank you!PositiveResponsiveness, Quality, Professionalism

Andrea Β· 26 October 2021

5/5

Google

I was a tennant for Stapleton long for just over a year and I honestly couldn’t thank them enough for all they done, I’ve never had a better landlord than them! Especially mark, any problems I had or anything I needed help with he would go above and beyond to help Thankyou.

Julie Β· 17 June 2021

Agent replied Β· 16 June 2024

Thank you Julie.

1/5

Google

If I could give 0 stars I would. I own a flat in a property we, as freeholders, pay them to manage. All they manage is to take the fee. They do not respond to valid emails. Do not provide a good service and we will be looking for another managing agent, which is what we should have done long ago.

Tarquin Β· 18 June 2017

Agent replied Β· 16 June 2024

Dear Tarquin Brown-Smyth, you are not a know leaseholder to us, if there are any issues please feel free to get in touch with one of our property managers and we will resolve any maintenance issues.

5/5

Google

Mark and Michael at Stapleton Long couldn't have been more helpful with our move into our new home. We fully recommend them to everyone needing an estate agents in the area.

Scott Β· 20 September 2023

Agent replied Β· 16 June 2024

Thank you for the review Scott. We wish you all the best in your new home!

5/5

Google

I had a very good experience with Ryan, he was very professional from start to finish, he was very helpful and always on top of his job, I will highly recommend Stapleton Long to everyone out there who is looking for property to rent! Thanks you soo much @ Ryan πŸ™πŸΎPositiveProfessionalism

Benedict Β· 17 June 2021

Agent replied Β· 16 June 2024

Thank you Benedict.

5/5

Google

Great experience purchasing a house with Mark at Stapleton Long. Made access to the property during the process very straight forward and was always prompt with replies. Would highly recommend.

George Β· 21 August 2023

Agent replied Β· 16 June 2024

Thanks George.

5/5

Google

I have required a few valuations on my properties and Patrick McCarthy has always been courteous and professional. Their fees have also been fair and would be very happy to recommend them.

Rod Β· 17 June 2023

Agent replied Β· 16 June 2024

Thank you for the review Mr Peters.

5/5

Google

Having both bought and sold through Stapleton Long I have been impressed with all aspects of their service. Wasim Aslam was particularly helpful and gave me sound and accurate advice throughout both transactions. I would not hesitate to recommend their service.

John Β· 18 June 2017

5/5

Google

We had a fantastic experience working with Mark when going through the process of renting a flat with Stapleton Long. Would highly recommend!

Charlie Β· 19 December 2023

Agent replied Β· 16 June 2024

Thank you for the review Charlie.

5/5

Google

After a bad experience with a previous landlord's agent, Stapleton Long were hugely different. They responded quickly to requests and fully understood our needs as tenants. Work to the property was undertaken by helpful and friendly contractors. Recommended!!PositiveResponsiveness, Quality, Professionalism

Martin Β· 17 June 2022

Agent replied Β· 16 June 2024

Thank you for the review Martin.

5/5

Google

Fantastic agent, great service

Peter Β· 18 November 2024

Agent replied Β· 9 December 2024

Thank you Mr Steadman.

5/5

Google

Very impressed with the performance of all members of staff I dealt with. First Mark who showed us around the property of interest twice and then Patrick who helped to secure the tenancy. Professional throughout.PositiveResponsiveness, Quality, Professionalism, Value

Sandra Β· 17 June 2022

Agent replied Β· 16 June 2024

Thank you for your review Sandra.

5/5

Google

Mark and all his team at Stapleton have been very professional, approachable and sorted everything out in a quick and easy manner. Took the stress out of moving. I couldn't recommend enoughPositiveResponsiveness, Quality, Professionalism, Value

John Β· 17 June 2022

Agent replied Β· 16 June 2024

Thank you John. We are pleased to be of assistance.

5/5

Google

They were excellent and swift right from the start to the end of my tenancy. I would recommend them to anyone! The landlord was also great. I simply couldn't have asked for more! Thank you

Surath Β· 17 June 2022

Agent replied Β· 16 June 2024

Thank you for your review Bastola.

5/5

Google

Quality of the property's are to a very high standard. Staff are friendly, professional and very responsive to help. I will be continuing to use their services and have no hesitation to recommend them to a friend.PositiveResponsiveness, Quality, Professionalism, Value

Jake Β· 17 June 2021

Agent replied Β· 16 June 2024

Thanks Jake.

5/5

Google

Great professionalism and very helpful. Mark helped my wife and I in finding our new home. Very grateful for his efforts while the market is so hectic. RecommendedPositiveResponsiveness, Quality, Professionalism

Didier Β· 26 October 2022

Agent replied Β· 16 June 2024

Thank you for the review Didier, we hope you are happy in your new home.

5/5

Google

Very friendly and helpful. They made all the arrangements for renting and moving into my new flat stress-free. Excellent property management too, quickly resolving (within a day) a minor issue that had occurred.

Michael Β· 17 June 2022

Agent replied Β· 16 June 2024

Thank you for the review Michael.

1/5

Google

We have a flat in one of the building they manage and it's been for 4 years, never dealt with such a manipulative establishment before, they are SO un transparent and in some cases dishonest, payment demands (s.c, ground rent etc) never been clear and straight forward. I WOULD NEVER EVER USE THEM TO BUY OR SELL PROPERTIES !!!! I SUSPECT ANY OF THEIR '5 STAR' RATINGS IS GENUINE, AS IT IS A COMMON HABIT FOR SOME OF THEM TO PAY INCENTIVES TO THEIR CUSTOMERS IN ORDER TO PUT POSITIVE REVIEWS

Samer Β· 18 June 2017

5/5

Google

Mark couldn't have been more helpful or made the whole experience run any smoother. We feel lucky we walked into Stapleton Long the day we did.

Anthony Β· 4 December 2024

5/5

Google

One of the best agencies!! Been with them for 2 years and just signed for another! Always helpful

Oliver Β· 17 June 2023

Agent replied Β· 16 June 2024

Thanks Oliver.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Stapleton Long's Google reviews

Questions about Stapleton Long London

How many reviews does Stapleton Long London have?

Stapleton Long's London office has 156 reviews across two platforms: 155 on Google, 1 on Yell.

What is Stapleton Long London's rating?

Stapleton Long London is rated 4.4 out of 5 across all 156 reviews, and 4.4 out of 5 on Google from 155 reviews.

Where is Stapleton Long's London office?

Stapleton Long London, West Norwood, London, SE27 9DJ.

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