Trusted Agent profile
★★★★★
156 reviews across 2 platforms
West Norwood, London SE27 9DJ
Stapleton Long's London office at West Norwood is rated 4.4 out of 5 across 156 reviews on two platforms, including 155 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMark has been excellent in helping me through every step of the buying process. I'm a first time buyer so had no idea about the various steps involved. Mark was always available to provide me with guidance and support and made the whole processed seamless! Excellent service and would thoroughly recommend!
Thank you for the review Laura, we hope you are happy in your new home.
5/5
GoogleMark has been brilliant. For every problem he has a solution, and in our circumstance Mark has gone above and beyond for us. A really positive experience!
Thank you for your review Ella, we hope you enjoy your new home.
5/5
GoogleWhat a lovely local estate agents they really wanted to help and they did one of the better experiences I have had with an Estate Agent I’ve recommended them to friends and family shame there isn’t a few more out there like this local company
5/5
GoogleThanks to Patrick McCarthy and his team for sponsoring the banner and leaflets for the Norwood High Street Art Trail. We had a fantastic time and really appreciate Stapleton Long doing their bit to help us revive Norwood High Street. Thanks again for being such a wonderful community focused business.
Thank you for the review Wendy.
5/5
GoogleGreat customer service, Patrick is an exceptional He is always quick to respond to any concerns and ensures that any issues are promptly resolved. Thank you
Thank you for your review. It is a pleasure working with you!
5/5
GoogleMark has been an absolute hero. Finding us a wonderful property that we can now call a home. Couldn’t recommend Stapleton Long and Mark highly enough
Thank you for your review Jordan.
5/5
GoogleI let my property in March using Stapleton Long. I was very impressed with their service throughout the process. Ryan was excellent to work with, professional, courteous and great communication. The agency produced superb photos of the property which really helped it to shine. They also offered competitive rates.
Thank you Alex.
5/5
GoogleOur property managers were incredibly responsive and helpful when our washing machine broke down. Not only did they address the issue immediately, but they also arranged for a swift replacement with zero hassle. Fantastic service, efficient, reliable, and genuinely caring!
Thank you for the review Bril.
5/5
GoogleGreat support, always quick and helpful. Letting out a property can be daunting, but Patrick and the rest of the team at Stapleton long make the job manageable by always sharing their knowledge and experience. They manage my property for me with care and expertise and great communication. Thank You!
5/5
GoogleWhen I bought my property, Mark and the team were extremely helpful and kept me informed and updated throughout the whole process. We will certainly look to use Stapleton Long when we choose to move on, but for now we are extremely happy. Thank you for all of your hard work.PositiveResponsiveness, Professionalism
Thank you for your kind review Nikki.
5/5
GoogleMark and Michael are the best in the business allocating the right properties to their clients. Brilliant service all the way through my moving in. The communication all the way through was impeccable and I can’t thank them enough. Thank you so much guys !!
5/5
GoogleI bought my new home through Stapleton Long and Mark was incredibly friendly and provided a level of service that went above and beyond. He was very honest on my budget and helped me discuss negoations where he thought it was possible.PositiveResponsiveness, Professionalism, Value
Thank you for your review Patrick. We hope you enjoy your new property.
5/5
GoogleThe agency provided great, accurate photos of the property. Ryan made our viewing and move-in process very easy and straightforward. He was well informed, always kind and professional, and answered all of our questions very quickly. Would definitely recommend to anyone looking to rent!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the kind words Julia.
5/5
GoogleStapleton Long have always been helpful with property management and ensuring good communication to leaseholders. Thanks to James, Patrick and Ham for their help over the years.
5/5
GoogleRyan was really kind and helpful during our flat viewing and well-informed about the flat and surrounding area. He made the move-in process very easy and was always on hand to answer our questions. We would really recommend him for anyone looking for a property agency!
Thank you Stefanie.
5/5
GoogleStapleton & Long is an old school Company with a modern approach to all property matters. Patrick is a no-nonsense surveyor with all the skills that are required to get any transaction over the line.
Thank you for your review Allan.
5/5
GoogleReally great Estate Agent. Ryan and Mark were both super helpful in supporting me secure a property in the summer. During what was a very period in the property market, the team were very responsive and I cannot recommend them enough. Great service!
Thank you for the review Jennifer.
1/5
GoogleAbsolute nightmare, I would never trust them with any property after my experience. Our flat was condemned as uninhabitable due to the damp and mould, my partners health was affected with continued chest infections to a point where it hurt to breathe, she worked from home so was exposed to the house the most the doctor literally told her she needed to get out the house multiple times a day if possible. Stapleton Long didn’t do anything about this with the information we gave them, they didn’t offer new accommodations NOTHING just continuously ignore us. Our furniture was ruined and they told us to simply vent the flat… which we did the flat had PENETRATING DAMP in 80% of the walls, opening a window couldn’t help. I have now seen they have relisted this flat DURBAN ROAD without carrying out the proper treatment. I don’t want another person to suffer as we have. AVOID THEM.NegativeResponsiveness, Quality, Professionalism, Value
Dear Kirby, thank you for taking the time to leave us a review. We are slightly confused by your comments, they appear to differ from our statement of events. Please arrange to get in contact with us so we can get to the bottom of the issues you have raised.
2/5
GoogleAfter a great start when we first took a rental via Wasim, who was great fun to work with - it all went downhill. We had a leak under the sink and as SL were fully managing the property they sent two plumbers to fix it. No 24 hours notice, no communication, we just found these guys in the house as they had let themselves in... which is against the law. Later when I moved out Wasim was suddenly gone (super awkward and we think maybe he was fired) - no one was picking up his emails and the office had no idea about how he'd been managing us. The guy we met with had no clue what was going on and after that email communication was terrible and we had to chase repeatedly on every single point. Although I moved a few months before the end of the contract I understand SL put my flatmates under a lot of pressure to move quickly as the landlords rushed back to the UK before lockdown. They didn't have enough time to do a deep clean then of course tried to deduct the deposit for this. Luckily we have DPS to arbitrate now. I'm sick of feeling like a second class citizen if you have to rent in this country and SL once again treated me badly and made me feel this way. Avoid if you can.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleMark and Mike were extremely helpful in our entire property search. Would definitely recommend.
Thanks Tom, best wishes in your new home.
4/5
GoogleMark & Ryan were extremely helpful during the process of buying our new property. I would however say communication during the initial stages [it went to sealed bids] could have been much better, but we got there in the end!
Thank you Lizzie. We hope that you are happy in your new home.
5/5
GoogleMark was very quick to action any queries we had, a very smooth process getting us into our new flat. Highly recommend.
Thanks Daniel.
5/5
GooglePersonable , friendly , and accessible . Stapleton Long have been the managing agents for the flat I originally bought with my son and which I’ve continued to let out. …
Thank you very much for such a lovely review Jane. Pleasure working with you.
5/5
GoogleWe have recently bought through Stapleton Long in West Norwood and have only good things to say about Mark Wilson. From the moment we walked into the office to register he has been approachable, helpful, honest, straight talking, and incredibly professional. He has navigated our purchase through a few rather tricky obstacles and ensured we made it into our family home for Christmas. Thank you, Mark, you are the best, and we truly appreciate all you have done for us!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stapleton Long's London office has 156 reviews across two platforms: 155 on Google, 1 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Stapleton Long is rated 4.4 out of 5 across all 156 reviews, and 4.4 out of 5 on Google from 155 reviews, checked 9 October 2026.
Stapleton Long, West Norwood, London SE27 9DJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
