Trusted Agent profile · London
★★★★★
448 reviews across 1 platform
Park Street, London, SW6 2FS
St George's office in London, at Park Street, is rated 3.9 out of 5 across 448 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had an issue with my shower only…
I had an issue with my shower only giving extremely hot water and no cold. I notified the concierge and was contacted promptly by KyrieshaHiscocks. She immediately apologized for the problem and sent a very competent Plummer (Loris) to fix it. What can I say-JOB DONE! I was very impressed with the efficiency, courtesy and professionalism of this response. Exceeded expectations!!
1/5
TrustpilotNot willing to help at all
I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.
1/5
TrustpilotI was asleep in bed in the flat I…
I was asleep in bed in the flat I bought from Berkeley when the fire started. 20minutes later it was gone and I was outside in my dressing gown with my 4 and 6 year old in their pyjamas.The fire brigade's report said it was due to missing fire stops. Berkeley still have not admitted liability.Do not buy anything from these cowboys. Not unless you want to risk losing everything or be stuck with a flat you can't sell.
5/5
TrustpilotThe Berkeley Group.
The Berkeley Group have been great throughout the process of buying our new house.The sales team of Adam and Harry are a real credit to company, they have been superb.The house that we bought has lots of quality fittings that you wouldn’t find elsewhere.If I could find fault, it would be having to pay an extortionate amount to have the patio extended whilst they were already laying the standard one.And not installing a washing machine and tumble dryer in the price.But aside from these two gripes, they have been great.
1/5
TrustpilotStay away from anyone in the group
My experience is mostly with St.George, partner of the Berkeley Group, and I can’t say one single good word about anything: bad design, bad people, lack of communication. I contacted BG because St.George was ignoring me and my problems, and they did the same forwarding my complaint to their partner. What is the point if they were already ignoring me? They define themselves “St.Geroge, design for life” but they don’t even know what design is. I moved in a brand new flat with tons of defects and took me 3years to have them fixed involving the insurance company because those defects were “within our standards”. The building is continuously under maintenance, what you expected from a very old building. But they say “improvements”. Really? Do they think people have no brain? They sell as “luxury flats” at point of sale!!! But then they talk about standards.I had to face a case of racism but I have been ignored when I pointed that out.What I want to do? Sell and never with them again!
5/5
TrustpilotHad a great experience overall.
1/5
TrustpilotThe most dreadful developers on this…
The most dreadful developers on this planet with absolutely zero consideration for existing neighbours while they destroy their health and damage their homes while putting up their fish bowl glass apartments!Do not buy one of their homes unless the entire construction site is complete as living adjacent is a real nightmare and has continued for 5 years or more! Absolutely no consideration for local residents..Too many lies and distortion ....it is all about the cash!!!
4/5
TrustpilotRecently purchased a Berkley apartment…
Recently purchased a Berkley apartment and my wife and I are very pleased with our new home. The specification is of a high standard and the apartment is located in an excellent position by the River Thames. The Berkeley purchase process is not the easiest to negotiate and with moving house being a very stressful time, it could have gone either way, but all eventually ended well. Thanks go out to the local Berkeley customer relations team that help us through.
4/5
TrustpilotPurchaser From Singapore - South Quay Plaza
I purchased a property at South Quay Plaza legally completed in late 2021. I must commend that the customer service team led by Rob Marcia, fronted by Shaan Raghavan have been exemplary. As a foreign investor from a commonwealth country like Singapore, it will be helpful if more road maps are illustrated & communicated thoroughly to the purchasers to prepare them for the tedious legal process towards the last 5-8 months before legal completion are being served on the purchasers. Otherwise, it would have been hair pulling for any relatively inexperience investor to undergo.
2/5
TrustpilotSales people who tell you anything
The house and grounds are actually really nice. Sadly, the parking isn’t. When I moved in, I noticed lots of cars parked on the road, which looks awful and is a pet hate of mine. I was told not to worry as these were 48 hour visitor spaces. Move in. Cars still there. I call to complain and basically, they can’t enforce the rule. I told them that it was basically misleading customers and not being honest. Weeks later, nobody has come back to me. I don’t mind, but I hate being lied to. Make sure you find out the facts before purchasing. Sales people just tell you anything.
1/5
TrustpilotAVOID
Once they have your money they don’t care. Forget about snagging they will cut corners and just keep delaying work (only have 1 handyman who covers the whole area). Been nearly 3 years and they are still delaying things being rectified. Disgusting.
5/5
TrustpilotOverall excellent
Very insightful group, very patient people and property is great!
1/5
TrustpilotAwful Design/Layout.. Not built with human life in mind
I'm lucky enough to rent a flat built by Berkley Homes. Whoever designed it thought it was a good idea to position the bedroom in the car park with a full length window and put a public bench directly in front of it. I can't open my windows as there is constantly someone smoking on the bench. I could go on all day about the long list of faults with the whole block. The whole thing is an appalling design and badly built. It's absolutely freezing too.
5/5
TrustpilotAbsolutely delighted with our new home…
Absolutely delighted with our new home in Chiswick, West London. The quality of service and quality of finish were/is first class! Thank you Berkeley Group and the team!
3/5
TrustpilotGood hardware bad service
House quality is good, but service is bad.
5/5
TrustpilotExcellent design and quality home
Excellent design and quality home. Friendly and professional team. A lovely and easy new home journey. Thanks Berkeley Home.Mrs SZE Highwood Village Horsham
5/5
TrustpilotIt has been fantastic
It has been fantastic, any issues have been promptly resolved, special mention to Damian from management
5/5
TrustpilotGreat experience
All the process leading to completion was done in a timely manner, sending regular updates and keeping us informed of the progress.The completion and handling of the keys was flawless with a great introduction to the flat appliances.The response to the snagging survey was helpful and covered all the issues raised. I will strongly recommend them.
5/5
TrustpilotTo be honest
To be honest, as a first-time homebuyer, I can say that from the very initial viewing to handing over and moving in, it was very smooth and professionally managed by The Green Quarter team. The built quality and the amenities are unmatched. Lots of green spaces are a plus.
4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
5/5
TrustpilotFull of Confidence in Berkeley
Berkeley can provide us a confident about the date of property completion and handover, and we can make better arrangement about the financial matters.Besides, staff communication is excellent and can offer a helping hand to us whenever necessary.In general, the experience is very good.
5/5
TrustpilotWe received excellent customer service
We received excellent customer service, with timely and diligent responses. We were made to feel important.
5/5
TrustpilotClarendon N8
Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers
5/5
TrustpilotAmazing customer care service and…
Amazing customer care service and quality
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
St George's London office has 448 reviews across 1 platform: 448 on Trustpilot (across the whole business).
St George London is rated 3.9 out of 5 across all 448 reviews.
St George London, Park Street, London, SW6 2FS.
