Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA Great Human Asset in your Company
Tanya helped me with the selection of materials like those for the doors and the carpets patiently. She also helped me arranged the workers for the installation of curtains and the house cleaner to collect the keys to the house. She also helped me settle the issues of applying for public utilities like water, gas and electricity. She also makes use of her off working hours to help me settle everything related to my house and answer all my questions in WhatsApp. So she gives me strong confidence of your company and the condition of my house. Thx a lot for arranging Tanya to ease my worries. Thanks a billion🙏😊
Chi · 1 December 2022
★★★★★ 5/5
TrustpilotWhat a great experience
What a great experience - thank you!!
Claire · 4 February 2026
★★★★★ 1/5
TrustpilotBought a new home with three severe…
Bought a new home with three severe problems. Uneven floors. I know there's a tolerance but I'm surprised by how an issue that a spirit level check can find out is ignored. Water leak on the first floor bathrooms. water comes in through the ground floor kitchen lights one week after move in. They refuse to replace the carpet and flooring. Sealants and grout start to fall out in kitchen and bathrooms. Slow response from them after complaint.
Alonso · 2 January 2023
★★★★★ 5/5
TrustpilotWell built property.
ZAINABU · 3 March 2026
★★★★★ 5/5
TrustpilotDespite a number of issues still the…
Despite a number of issues still the best development company in the UK.
Petra · 6 December 2025
★★★★★ 1/5
TrustpilotNo water for almost a week
I'm living in one of their developments as a renter and we haven't had water for almost a week because a pipe burst. Their only solution so far has been to provide a tanker of water outside to collect from and 2 (cold!) showers for 300+ people. My partner and I were considering purchasing an apartment in the development we're renting in until this happened..
Megan · 6 December 2023
★★★★★ 5/5
TrustpilotGreat quality home and lovely area and…
Great quality home and lovely area and amenities at Woodberry Down
Fred · 6 December 2025
★★★★★ 5/5
TrustpilotCouldn't be happier
Absolutely brilliant from sales to completion. Nothing is ever too much trouble, queries are dealt with really quickly and the whole experience has been amazing.The quality of the build is second to none and I would recommend Berkeley without hesitation.
Debra · 2 March 2021
★★★★★ 3/5
TrustpilotMy new Berkeley home experience
I have just bought a new build from Berkeley and on the whole the experience has been okay. I initially had some issues when I reserved the plot but this was due to one member of staff not Berkeley Group in general, but it has soured the whole experience. I was kept informed as to how the build was going throughout which was good. The build itself was rushed at the end, (as I believe they are prone to be), but as I wasn't in a major rush to get in I would have preferred a little more time and care taken on the decoration inside. On completion there was a lovely welcome pack which was a very nice touch. My snagging list is fairly extensive but most are minor decoration issues due to it being rushed at the end, but these are booked in to be sorted. So in general my experience has had ups and downs. I'm not sure I would buy another new build but if I did I would probably choose a Berkeley home again as you get a lot more as standard than a lot of their competitors.
Hilary · 15 June 2022
★★★★★ 1/5
TrustpilotNo honesty or integrity, poor client service
Hired Berkely group to deal with a purchase. Before paying a deposit I asked them multiple times if the solicitors they were referring me to was accredited to Governments's help to buy (HtB) scheme, they confirmed they were. The solicitors who they referred me to maintained they were accredited and even provided me the name of the person who was accredit. After several months it turns out they were lying and that person has never even sought accreditation, which meant that I could not use them as solicitor to be eligible for a HtB purchase. This significantly slowed down my purchase.After changing solicitors, Berkely are still refusing to refund me for work they carried out/initial deposit, even though they gave me misinformation, so I'm left out of pocket. Awful client service, takes weeks to respond, no accountability. They are very cheap but you get what you pay for I guess.
J · 14 June 2022
★★★★★ 5/5
TrustpilotHigh standards and outstanding customer…
High standards and outstanding customer care.
Adrian · 9 January 2026
★★★★★ 5/5
TrustpilotEverything went smoothly from deposit…
Everything went smoothly from deposit to key handover.
Berk · 11 April 2024
★★★★★ 5/5
TrustpilotProfessional and excellent staff, great facilities
All the staff without exception were friendly and professional, from Avril and Nam in the marketing suite, to Raza in legal and Shaan in customer service. Very responsive to queries, making our purchase very smooth. So far delighted with facilities and build quality and very much looking forward to moving in.
O.M.A · 8 July 2024
★★★★★ 5/5
TrustpilotVery Professional!
From the time we decided to buy the apartment (under construction then), Berkeley has provided excellent service to us. We were regularly given updates on the progress of the construction. Natalie our CSM was super responsive and answered our questions in a promptly manner. She also arranged a visit for us to look at the apartment when it was safe for us to do so. The quality of the apartment is excellent too! It was such a great experience for us!
Cecilia · 6 April 2022
★★★★★ 4/5
TrustpilotRecently purchased at the green quarter…
Recently purchased at the green quarter and the Berkeley home buying experience was exceptional from start to finish. Especially the customer relations team who did a great job given difficultys with covid and delays keeping proactively me informed. Flat has practically no snagging issues and the small issues or nitpicks where sorted immediately or next day. Only reason it's not 5 starts is the partnership with firtport they really need to find a better management agency partnership on the flats vs default as there issues reflect poorly on the Berkeley brand even if they are separate companies. Makes me hesitate recommend anyone buying a property if first port are managing agents.
Mbow · 1 April 2022
★★★★★ 4/5
TrustpilotNoisy tenants
I live in a 2 bedroom end terrace house built in 2016 by Berkeley, I’m at a wits end because our neighbour who are tenants have kitchen cupboards on the other side of our internal wall , you can hear everything through it I’m starting to believe there is nothing between we’re other neighbours never have a problem can I find out if there’s anyway this can be investigated as there’s something wrong thank you
Chris · 27 October 2022
★★★★★ 5/5
TrustpilotNot too many questions/just right
Very pleased with purchase
Sledge · 5 January 2026
★★★★★ 1/5
TrustpilotPoor quality of brand new buildings
As it's been already said, it looks great on the outside but I'm afraid the property's quality is really poor. I have been living in a flat built by Berkeley in North London since 2019 and have been facing many issues along the way. Here are some of them: 1. garage flooding due to light rain 2. falty entrance door lock 3. popping noisy floor 4. leaky wall paint over the kitchen sink 5. leaky paint on cabinets right under the kitchen sink 5. wall dampness and mold (reported by neighbour) 6. intercom and IP guard (reported by neighbour) 8. lack of hot water (and hence heating) multiple times.
DFB · 13 December 2021
★★★★★ 2/5
TrustpilotLooks great on the outside but cut corners on quality
New development of houses, looks great from the outside. However, we felt that Berkley have compromised on quality of the work and have cut corners to save money their end, very thin walls in the house with no sound proofing. Still ongoing snagging issues; no drainage in the garden resulting in a boggy marsh and awful roofing with rubble falling into the inner membrane. Slow at responding to these areas of concern with no plan from there side yet of how they will address these problems.
Charlie · 27 November 2021
★★★★★ 1/5
TrustpilotWoolwich Arsenal
Living in a property South of London, Woolwich Arsenal. Just after approximately 6 years of property being built the outer facade had to be repaired due to poorly built balconies. A brick from the 13th floor has fallen to the ground. Imagine if someone was walking past and it hit them... fortunately, no one was injured. Anyways, the solution was made to fix an extra layer of cladding covering the balconies to prevent further accidents. It took them around three months to fix the panels on the brickwork, despite it being rather slow for work done, they (or the contractors) left a huge mess afterwards. They have failed to properly clean the balconies and the outer windows were left dirty with grime and dirt from construction and scaffolding.Before buying think twice. What kind of quality building this is if the bricks starting to fall?
Roman · 8 November 2021
★★★★★ 1/5
TrustpilotBerkeley took everything from me.
2 years ago I lost all my possessions to fire. Every keepsake from my past, every photo of relatives who had passed away (including my parents), every toy my young children had ever owned, everything that could ever remind me of my past.All due to what was found by the London Fire brigade to be numerous missing and faulty parts of the fire safety systems.To this day Berkeley are fighting tooth and nail to not accept liability for what the London fire brigade and an independent report conducted shortly after, have both said was their fault.We live with the wreckage that their shoddy workmanship created. Think hard about whether you’d like to risk doing the same.
Maria · 4 October 2021
★★★★★ 1/5
TrustpilotI was a resident of Richmond House
I was a resident of Richmond House, Worcester Park, that burned down in 2019. The fire that started in one end of this Berkeley group built block of flats spread to the other end in about 15 minutes. An independent report confirmed that a lack of cavity barriers was the main reason for such a rapid spread of the fire. However, after more than 2 years of discussions, Berkeley group lawyers deny any responsibility on the part of their client. Such audacity to deny any responsibility. So be careful with this builder.
Thrishantha · 2 October 2021
★★★★★ 4/5
TrustpilotPurchased a new build ex-show home
Purchased a new build ex-show home.
SC · 1 December 2025
★★★★★ 5/5
TrustpilotHigh quality residences.
High quality construction; different size blocks are very attractive; site beautifully laid out (trees, gardens, lawns, open spaces, main entrance); provision of all kitchen appliances most welcome; basement parking served by lifts is excellent. Visitor parking, unfortunately, is substandard (lacks flexibility, sensitivity, realism).
R · 11 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
