St George London reviews

★★★★★ 1/5

Trustpilot

Glad I read the reviews below

Glad I read the reviews below. Thank you trust pilot. Looking to purchase 2 bed flat in Hornchurch Essex new development. Could not beleave the prices compared to the property near the main Hornchurch high street. We compared you can buy a 2/3 bedroom house for the same price. Plus it's an extra £200 mth minimum service and ground rent charge on the new Berkeley built flats. Was interested with the 40% help to buy. But doing the maths as massive bad move. If u go to sale after a few years the house will not be new and will not qualify for help to buy. Being over priced you will be stuck with the property as its much more expensive than in the main town. I think its more Vanity than Sanity if you purchased from the Berkeley Hornchurch development. The government should monitor the cost of this development and step in.

Richard · 3 November 2019

★★★★★ 1/5

Trustpilot

Great flats but they say they are…

Great flats but they say they are considerate and keep on building and drilling 7 days a week! How disappointing and frustrating to be waking up to all their noise every day! I moved here for peace and quiet

Antrea · 26 July 2024

★★★★★ 5/5

Trustpilot

Warm and highly informative people.

Warm and highly informative bunch of nice people.

Nick · 3 September 2025

★★★★★ 1/5

Trustpilot

Terrible customer service

Same as some other buyers. They were incredibly nice before the review. After that, the people in charge have all disappeared. We have encountered some bathroom issues with their design failure. We’ve asked them to fix it for us. Unfortunately, it’s been over four months and we did not receive any response at all.

Doris · 6 September 2023

★★★★★ 5/5

Trustpilot

Recently moved in to a newly completed home

Recently moved in to a newly completed home in poplar and the experience has been great so far. Sarah Coyle and Jade Singleton are really good and they made the pre-purchase and post-purchase experience really hassle-free

Nitish · 2 September 2024

★★★★★ 5/5

Trustpilot

Positive experience

Extremely helpful sales staff, customer service and after service staff

Philip · 7 August 2025

★★★★★ 1/5

Trustpilot

Cheat, lies about offplans apartments!

Sales misrepresent the flat and sold us the offplan which turn out to be very different from initially discriped. No proper document provided at the point of selling apart from the very basic marketing materials. More information only released after the sales but still not sent to us. Sales admitted she misrepresented the flat at the point of selling. The senior manager refused to deal with the case open and honestly. Simply cannot believe a large company cheat its client like this , full of lies! After they take your deposit and payment , they just do not care about it’s customers anymore!

Audrey · 13 June 2019

★★★★★ 1/5

Trustpilot

Crazy amount of lost or stolen mail while living in Berkley home, poor maintenance, faults with flat etc.

Experienced about £2000 worth of lost mail during the 30 months I lived in one of their apartments. Around 10 packages failed to show up each year, including one very expensive laptop.The lifts also break down about four to ten times per year, sometimes both at the same time. My neighbour has been constantly drilling in their apartment for the entire time I've lived here here, often starting at 8am. Saw inside their room and could see they've gutted their apartment, so I assume the drilling will continue for a long time.A gross paint stain on the carpet outside my front door has been there the entire time I've lived here.Many cosmetic and functional issues with our apartment resulting from shoddy workmanship.The only plus is the lovely staff working in the building. They hired some very nice people. Although, despite being very nice, whenever they promise to get back to me about an issue they never did.

Cedric · 12 April 2019

★★★★★ 1/5

Trustpilot

LIE - BREACH HEALTH SAFETY / FIRE REGULATIONS

Very poor buying service, I’ve purchased many new builds & had a few snagging problems sorted quickly & efficiency BUT buying from these cowboys is a complete farse / joke - they lie, lie & lie even more, lies from their Mgt Co. & get FAKE reports required by law from associated companies to “try” & cover up their failings / lies.DISGUSTING - spend your money elsewhere is my opinion. I’d give minus lots of stars if allowed.

Steven · 29 January 2020

★★★★★ 1/5

Trustpilot

Cheap fittings lots of issues

Do not buy at Royal Arsenal, Waterfront. Bought a newly restored listed apartment. The interior has no character and thought & lots of snags. The floor plan had a ‘walk in wardrobe’ included but is simply a wardrobe with a couple of shelves. We were told by the Director of Sales we had a higher spec kitchen, but we don’t. The entrance has a concrete step and the path outside has builders’ footprints permanently visible because of careless builders not leaving the path to set. A hand rail had been placed right in front of the fob reader so access is difficult. Then we have the ‘5 star spa’. The changing rooms are filthy, the steam room has cracked tiles, flickering faulty lights and produces little steam and the jacuzzi is cold. The management company Rendal & Rittner are simply appallingly incompetent and depending on who you get, rude. In short avoid Tony Pidgeley (owner) and his Berkeley Group. All they want is your money, you’ll get nothing in return.

Tom · 3 February 2019

★★★★★ 5/5

Trustpilot

Beaufort Park

The CS team have provided great support to fix snags and make arrangements for delivery of furnitures. Thank you Kathryn and Scarlet!

Lucille · 3 September 2021

★★★★★ 1/5

Trustpilot

Bad Customer service

i have a major leaking problem in the roof of the building which is affecting my flat, email was sent almost a month ago to CustomerServicewith no response even though it is a matter of urgency. called the office and left a number of messages with no call back. very bad experience

Eaad · 6 July 2023

★★★★★ 1/5

Trustpilot

Wish I could give no stars!Steer clear…

Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!

RichmondHousevictim · 30 September 2021

★★★★★ 1/5

Trustpilot

Wish I could give no stars!Steer clear…

Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!

Darren · 30 September 2021

★★★★★ 5/5

Trustpilot

Very satisfied

Everything was great from a to z

Burak · 16 January 2023

★★★★★ 5/5

Trustpilot

We’ve recently purchased a property

We’ve recently purchased a property. The build quality is excellent. The staff are very efficient and very friendly. The new build estate is well planted and looks beautiful.

Amanda · 23 September 2024

★★★★★ 5/5

Trustpilot

White City living

White City living Good communicationSeveral communication channels making sure message is conveyed and questions answered Very clear timelineAccommodating to some requestsThe final product is of high finishing standard Post completion staff is very experience and helpful to answer queries

Kee · 29 February 2024

★★★★★ 5/5

Trustpilot

Good build quality, customer service, and timescale

I recently completed on a St Williams apartment in Oxted. They managed to stick to their deadline and exchange before the end June increase in Stamp Duty. Quality and finish has been good. More snags than I expected, probably due to the rush to complete before end June. However the customer service and focus on fixing the few issues has been exemplary. Very pleased overall.

Greg · 21 August 2021

★★★★★ 5/5

Trustpilot

Great people! Great company!

On16-11-2023, when I asked the site manager Daniel to help me moving the furniture(that's not his job), he helped me without hesitate and very pleasant. it make me feeling that I bought the right property with such night company and workers.

Cheng · 1 December 2023

★★★★★ 5/5

Trustpilot

Berkeley were fantastic…

Berkeley staff were very professional and courteous and provided regular timely updates. They hand held me throughout the whole process taking the stress out of the situation. Great job all round.

Andrew · 10 June 2024

★★★★★ 5/5

Trustpilot

Amazing team and services

Very happy with all the support from Princes Chase . Very nice development , very supportive team . Nicola, Sally and Chloe all been with us all the way in our stressful process . Our completion day was very well organised and the house was exactly how we expected . Any issue we had after completion Berkeley been very supportive . Highly recommended .

Account · 14 April 2021

★★★★★ 1/5

Trustpilot

Don’t even think about buying a home…

Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.

Anonymous · 4 June 2021

★★★★★ 5/5

Trustpilot

I really appreciate everything from…

I really appreciate everything from Berkeley Group. I bought several properties in Fulham Reach and Beaufort Park for living and invest as well. The design, building, concierge, gym and Tesco express everything is wonderful, you can ask for nothing more! Especially the management of the estate, they do anything they can to meet your need to run your property smoothly.

Lingfei · 28 November 2021

★★★★★ 4/5

Trustpilot

Nicely built homes

Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.

Stephen · 23 July 2021