Shaws Kensington Kensington reviews

★★★★★ 5/5

Google

I want to say a big thank you to Axel who helped me getting an amazing flat in West Kensington. He not only was very efficient in getting back to all my questions and up speeding the process with the landlord but he was also so kind to show me the neighbourhood and the places around. The whole process happened very quickly and smoothly, I had not problems at all. Highly recommend Shaws Kensington! :)

Fernanda · 31 May 2022

★★★★★ 3/5

Google

The agents at Shaws were extremely helpful in securing our property. They bent over backwards to negotiate for us when we were up against offers from other companies and were ultimately the reason that we got the place. Romina was our main point of contact and was so kind and helpful. It was a pleasure working with her! Update - the sales process was one of the best we experienced, but afterwards we didn’t have the greatest experience. The landlord had an issue he needed to fix with the gas lines prior to us moving in and asked us to push back our move day by 2 weeks (which we were fine with as we thankfully had some flexibility on our side with our current place). Shaws confirmed the new move in date and we proceeded as normal. The week of our move we set up our standing order and had even moved over our utilities, cancelled our internet etc. The Thursday before move in - we were contacted by shaws with a waiver from the landlord saying that the gas leak might not be fixed and would we be willing to move into a (cold) Gass less flat with no safety certificate while also waiving all of our tenancy rights. We were shocked as this was the first time we had heard that there was a possibility the gas would not be fixed by our new pushed back move date. We indicated that we weren’t comfortable with the arrangement but would like some clear timelines as to when the flat gas issues would be fixed by and discuss a new move date. At that stage we were put in touch directly with the landlord who indicated that he would know more on Friday (literally the day before we were due to k or in) but he wouldn’t give any indication as to timelines until Friday. Friday comes around and he assured us he would have more info on timelines. He was not apologetic at all about the predicament he was putting us in as we originally thought we had a drop dead move out date (again thankfully our current place was able to be more flexible). Friday evening comes around and he still doesn’t have an update on when this issue would be fixed and completely ignores our questions as to when. We decided to pull out of the lease because of how not forthcoming he was being and how shady not having the gas fixed and the waiver of rights had been. I believe that shaws was also taken advantage of by this landlord - however - I do believe that their team should have been on top of making sure the flat was ready for our move in date and flagged the issue to us much earlier. The first time shaws informed us of the issue potentially not being fixed was 2 days before our move in date and that was simply not acceptable. We felt as tho they should have flagged it earlier and that they should have been staying up to date with the situation in order to inform us of the progress. We were faced with the unfortunate choice of moving into a flat that hadn’t had all of the legal certificates signed off or potentially have to rent short term because of our current flat lease running out. Shaws was very helpful in reimbursing all of our deposits and making sure things were wrapped up. We appreciated that that part of the process was not a hassle. We saw the property we were due to rent delisted with two other agencies the following week for a higher rental price. Beware of that landlord !PositiveResponsiveness

Amanda · 25 August 2021

★★★★★ 5/5

Google

Olivia and the team at Shaws were very professional and accommodating in our search with great communication. We were able to secure an outstanding property!

Shaun · 14 May 2025

★★★★★ 5/5

Google

The whole team has been excellent! Great communication, effortless execution and has helped us from day one. Shout out to Olivia, Solomon and Katarzyna. You guys are legends.

Patrick · 2 April 2025

★★★★★ 5/5

Google

Can only recommend. We've been renting a property managed by Shaws for over 3 years, and the service has been excellent since Elodie took over. She's very responsive and resolutive. We've been renting in London for about 10 years and this agency has been the best by far. All their contractors are professional and friendly; their general maintenance contractor knows the property very well and is brilliant. So pleased with the service, thanks so much!

Anaïs · 14 April 2025

★★★★★ 5/5

Google

We’ve been clients for over 20 years and that the service provided by Jana and Malcolm has been second to none. Hats off to Shaws!

Mark · 14 April 2025

★★★★★ 5/5

Google

Shaws have been looking after my flat in Palliser Road for a long time now. Their service has always been good but it has in the last few years become very good indeed. This must in large part be due to the professional team of Olivia, Lisa, Jana, Elodie, Axel and Malcolm who are without exception accessible, friendly, prompt and efficient. I consider myself fortunate that they are on my doorstep!

Michael · 14 April 2025

★★★★★ 5/5

Google

As a Landlord I have had an exceptional experience with Shaws Kensington and namely the property manager at Shaws; Dan. He has aways been friendly, understanding and helpful. He has been proactive in dealing with any problems which has meant my tenants are looked after in the best standard I can hope. Sadly my property had a few problems during all the rain and before I could worry about it Dan was sorting out a quick, high quality and value for money option. It is so refreshing to speak to estate agents who understand and also want to help provide not just a property but a home. I believe that both my property and my tenants are being looked after in the best way, and who can ask for more?

Suzie · 31 May 2020

★★★★★ 5/5

Google

A huge thank you to Caesar, we would have given him at least 6 stars if we were able to. He went above and beyond in helping our son purchase his first home. Nothing was too much trouble and it has been a great pleasure dealing with Caesar and Shaws. We would be more than happy to highly recommend Caesar and Shaws to anyone looking for a property.

Luke · 5 July 2022

★★★★★ 5/5

Google

Huge thanks to Solomon and Katarzyna for their help finding us our flat. Made the process so easy and speedy!

C · 14 April 2025

★★★★★ 2/5

Google

As a renter (or landlord) if you are unfortunate enough to be given Priscila de Andrade as your property manager, request to change immediately. She was extremely slow at responding to requests, which made the issue (regarding damp/mould) worse than it needed to be. She was also just generally a bit dim and made a lot of mistakes when emailing. I know you can't expect property managers to be the sharpest tools in the box, but for a company like Shaws that seems to position themselves at the upper end of the market, I would expect a lot better. Other staff at Shaws, such as those that showed us round the property seemed very nice and competent (hence the 2 *s), but unfortunately we dealt with Priscila for most of the communications with Shaws. She made the process so much more stressful than it needed to be, and seemed to misplace our personal details (such as address and bank details, as she asked for these on multiple occassions). Also, the 5.30pm automatic out of offices are amusing, and testament to the work ethic this particular office has!

Ali · 7 June 2019

★★★★★ 5/5

Google

The Queen of Barons Court! What an absolute pleasure dealing with Shaws. After my girlfriend and I had got screwed over by another estate agents, our hopes and moods were not great with estate agents in London. This was quickly overturned when dealing with such a professional calibre of staff, which weren't just concerned with providing any property to us, but thoroughly searched for a suitable property within our budget. Overall my experience with Shaws has been exemplary. Not only did they provide such an efficient service but they were very friendly and accommodating. In particular I would like to pay thanks to Katrina Godula, who returned countless emails providing and collection the necessary documentation. 10/10 for her patience. I would also like to thank William Sproston, who dealt with all the initial proceedings, and was very friendly and Genuine

Edward · 1 June 2019

★★★★★ 1/5

Trustpilot

My wife and I rented through Shaws and…

My wife and I rented through Shaws and it is the biggest scam for landlords. One time we had a leak in the apartment. They sent their plumber who insisted on changing the sink - which did not need to be changed - it was an issue with the pipes. We told this to Shaws and they asked us why we worried about this - it is the landlord's problem.

Brian · 12 March 2025

★★★★★ 5/5

Google

Solomon Matthias was our agent and provided excellent service. It was a pleasure working with him from day one.

Miri · 14 April 2025

★★★★★ 5/5

Google

Caesar at Shaws was absolutely fantastic. I would still be waiting to exchange on my flat if it weren't for Caesar going above and beyond to help move things forward. He was responsive, helpful and literally nothing was too much trouble for him. I can't thank him enough and would highly recommend Caesar and Shaws to anyone who is looking to buy or sell a property.

Kelly · 31 May 2022

★★★★★ 5/5

Google

Worked with Jack predominantly and also Olivia in the Lettings team. Found Shaws really friendly and helpful. Jack showed us around a number of properties and was very keen to help but never felt like he was pushing us to make a decision, giving us the time and space to decide what was best for us. I find that a rare but important quality in an Estate Agent given the pressures of commission. All the properties we were shown were in excellent condition or being revamped. We'd been shown terrible properties by other estate agents previously where there were severe structural issues such as damp/mould. Shaws took pride in their shortlist of properties and make sure they're fit and ready for viewing - all of them were lovely. Would absolutely recommend working with Shaws for anyone wanting to move to the Baron's Court area of London - I certainly will be doing so again in the future.

M · 7 June 2018

★★★★★ 5/5

Google

What a lovely team! Especially Kacendra and Katrina, so efficient. We had an amazing experience with Shaws.

Illy · 14 April 2025

★★★★★ 5/5

Google

Definitely the best agency in the area. Very professional, they understand the needs of their clients, friendly and always ready to help. Axel is the one who conducted the viewings and I really recommend him, five stars for customer service!

Samantha · 27 March 2024

★★★★★ 5/5

Google

Shaws Kensington and most specifically Elodie, our property manager, has been fantastic. Considering our recent issues in the flat, she deal with them with great professionalism, being always available, understanding and willing to help and support us to find the right solutions. We are very happy with the whole team at Shaw Kensington for their services and reliabilities, we can't recommend them enough.

Roberta · 14 April 2025

★★★★★ 5/5

Google

I recently listed my flat for sale with Shaws who were fantastic! They were quickly able to establish considerable interest with a large number of viewings. Their Baron’s Court team were readily available and responsive. They handled the entire process in an efficient manner keeping me regularly updated which was reassuring. I would highly recommend them to anyone for sales or renting. Chris.

Christopher · 14 April 2025

★★★★★ 5/5

Google

Katarzyna and the team were great in helping with the whole letting process.

Shilpa · 14 April 2025

★★★★★ 5/5

Google

I have rented my apartment through this real estate agency for over three years, and the experience has been excellent. From the beginning, they have always been attentive and available to help me with any questions or needs. The service is quick and efficient, which has left me very satisfied. I highly recommend this agency to anyone looking for a property.

Elayne · 14 April 2025

★★★★★ 5/5

Google

Axel has been really helpful in organising the boiler replacement in the flat that I let out under the management of Shaws Kensington. He worked hard to liaise with the tenants to organise an initial visit by the contractor and then a date for the installation. He was professional and pleasant throughout, and went out of his way to ensure that the boiler installation visit went smoothly.PositiveProfessionalism

Jalpa · 25 August 2020

★★★★★ 5/5

Google

Renelle was very friendly and helpful throughout the whole process.

Anthony · 14 April 2025