Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid
Avoid, waisted mine and my partners time.
Hamish · 25 June 2026
Agent replied · 22 September 2026
Dear Hamish,
Thank you for taking the time to share your feedback, and I'm sorry to hear about your experience.
I want to address the points you've raised directly. The viewing was unfortunately cancelled, and as soon as we became aware, we offered to reschedule. We provided alternative time slots, but unfortunately none of these matched your availability at the time. We also offered compensation by way of an apology for the inconvenience caused.
In terms of the property being let, this was not something within our control - properties in this market are often let quickly, and once a tenancy is agreed, we're no longer able to offer viewings on that particular home. This is standard practice across the industry and reflects normal market activity rather than any decision specific to your application.
We take all feedback seriously and would welcome the opportunity to discuss this further if you'd like to get in touch directly. We're always looking to improve our service and would value the chance to put things right.
Kind regards
★★★★★ 5/5
TrustpilotProfessional and friendly
The agents were fast to respond at any time, even through the weekend. Property visit went as planned, the agent was well informed and very friendly. He also followed-up on the questions we had he couldnt answe right away. Although we didnt place an offer, it was a smooth exchange and I will certainly stay in touch with them.
Silvana · 12 January 2026
★★★★★ 5/5
TrustpilotI had an outstanding experience with…
I had an outstanding experience with Scraye.com! Judy was incredibly helpful throughout my property search. Her professionalism and dedication made the whole process smooth and stress-free. This was the best experience I’ve ever had working with a property search service. I will definitely come back next semester and rent through this platform again. Highly recommend!
Leslie · 24 July 2024
★★★★★ 5/5
TrustpilotExceptional service
I’m currently working with Scraye and the experience has been exceptional. Aram has been a real help and has been professional throughout.
Tigran · 23 September 2025
★★★★★ 5/5
TrustpilotI had a great experience working with Scraye, especially with Ghazal
I had a great experience working with Scraye, especially with Ghazal, who has been incredibly supportive and proactive throughout. Communication has been clear, responsive, and collaborative, and it’s been clear she genuinely understands our building and leasing priorities rather than taking a generic approach.
Miri · 2 May 2026
★★★★★ 5/5
TrustpilotVery helpful company
Very helpful company. Joralyn was really friendly and helped me with the application process.
Ian · 4 December 2025
★★★★★ 5/5
TrustpilotFive Star Service
A big thank you to Judy and the team at Scraye.com for their excellent service. Judy’s help was invaluable in my property search, showcasing her professionalism and expertise. This has been the best experience I’ve had with a property search platform. I will certainly come back next semester and rent through Scraye. Highly recommended!
Yalin · 24 July 2024
★★★★★ 5/5
TrustpilotHad a fantastic experience with Scraye
Had a fantastic experience with Scraye! Joralyn and Ghazal were especially helpful and made the whole process smooth and easy.
Himanshu · 22 September 2025
★★★★★ 5/5
TrustpilotProfessional, timely and very capable
I have been working with Scraye for the last two years and I have been extremely happy with their performance. They are always consummate professionals and respond to emails/phone calls in a very timely manner. Moreover, they always add a personal touch and take the landlords priorities and objectives very seriously. They have been very capable partners and I would highly recommend them to anyone looking for assistance in managing their property.
Nik · 8 May 2024
Agent replied · 19 June 2024
Hi NikThank you for the feedback! We very much appreciate our collaboration.Have a great day!Operations
★★★★★ 1/5
TrustpilotProceed with caution
My partner and I had a very disappointing experience with this agency when trying to view a one-bedroom flat in Hounslow.
Gertrude · 31 December 2025
Agent replied · 26 May 2026
Hi Gertrude
Thank you for taking the time to provide feedback. We were very sorry to read this. We were trying to look up the viewing to understand how it went wrong and to make it right, but we couldn't find anything under "Gertrude Kayeiya". Could you kindly let us know whether the viewing was perhaps booked under a different name so that we can ask our viewings team to contact you to apologise and rectify? Kindly share the name or property the viewing was booked for to hello@scraye.com.
Thank you in advance!
★★★★★ 5/5
TrustpilotQuick Response Time in Email Enquiries
Very thankful to Joralyn for working efficiently and helping us every step of the way. They reply to my emails and answer my questions as quick as they can. They have made the process much easier for us and now we’re just waiting for the rest in hopes we’ll be able to move in to the property we wanted.
Sunshine · 4 November 2025
★★★★★ 5/5
TrustpilotGreat service and responsive
It has been a pleasure working with Scraye.The team is very professional and responsive. Special thanks to Steven and Eddie.
Ehab · 1 May 2024
Agent replied · 19 June 2024
Hi EhabThank you for the feedback, this is much appreciated!
★★★★★ 5/5
TrustpilotI’ve had a great experience
I’ve had a great experience working with the Scraye team. From start to finish, they’ve been professional, responsive, and truly committed to helping us succeed. Their communication is clear, timelines are met, and they consistently go above and beyond to make sure everything runs smoothly.
Hadasa · 23 February 2026
★★★★★ 5/5
TrustpilotGreat service for landlords and guests
Great service for landlords and guests, the process is smooth.Quick response and always helpful. I recommend Scraey for sure.
Panagiotis · 21 April 2024
Agent replied · 19 June 2024
Hi PanagiotisThank you for the feedback :) We very much appreciate it!Kind regardsOperations
★★★★★ 5/5
TrustpilotI own properties in London
I own properties in London. I used to use other agencies and was always frustrated and disappointed with the lack of professionalism, lack of added value and overpriced fees. Since I've started using Scraye, I've had a level of service I didn't think was possible for rentals in London. Their connections with so many agencies always get me quality tenants in a timely manner. They also deal with all the hassle (certificates, admin etc). I'm never using anyone else anymore!
Michael · 21 June 2023
Agent replied · 19 June 2024
Hi MichaelThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
★★★★★ 5/5
TrustpilotVery satisfied with Scraye - Highly recommend
I have been using Scraye for several years to manage all the rental process for properties I own. I must say I’m very happy with the level of service and professionalism they provide. From marketing the flat, to dealing with all the admin and certificates down to rent collection the overall service is seemless, digitised, very competitive and brings a real value added compared with most other agents. All my tenant have been very happy with the level of service provided so far. I’m highly satisfied and definitely recommend using them.
Jonathan · 19 June 2023
Agent replied · 19 June 2024
Hi JonathanThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
★★★★★ 5/5
TrustpilotVery helpful team
Very helpful team, especially Aram who was personable and i’d highly recommend
Armen · 23 September 2025
★★★★★ 5/5
TrustpilotAmazing, efficient service!
I had an amazing experience with Scraye! I had to move quickly and Ghazal, Kira and the whole team have been incredibly helpful with setting everything up for me so efficiently.Ghazal was kind, helpful and professional, which made the whole process a lot easier.Overall I’m incredibly satisfied with Scraye.
Paz · 29 April 2024
★★★★★ 5/5
TrustpilotThe experience I had with them was so…
The experience I had with them was so fantastic, it was such a smooth process, they were fast and efficient, such a great service, thank you Hani and her team.
Mrs · 6 July 2023
Agent replied · 19 June 2024
Hi Mrs MThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
★★★★★ 5/5
TrustpilotI had a great experience working with…
I had a great experience working with Joralyn. She was very professional, friendly, and always quick to respond to my questions. The whole process was smooth and well explained, which made everything much less stressful. I really appreciated her support and clear communication throughout. Highly recommend!
Nguyen · 23 January 2026
★★★★★ 5/5
Trustpilotgood
Luis is a responsible person. Even though he replies late, he still strives to solve all the problems for me. I really appreciate that
Xinyue · 30 November 2023
Agent replied · 19 June 2024
Hi XinyueThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
★★★★★ 5/5
TrustpilotWhat a great service!!
What a great service!! With Scraye we have found the perfect property for our criteria in few days!! The rental process has been smooth and super efficient which is very important for us. Their platform is amazing because it’s user friendly and clear. The agent Corentin was extremely helpful and he has followed us with professionalism and curtesy in each step of the deal. He knew exactly which property to show us and understood perfectly our needs. We highly recommend them and we will surely use again their services in the future!!
Tommy · 25 March 2021
★★★★★ 1/5
TrustpilotDissapointing
Booked a viewing in one of the properties, got a confirmation, but because I live in the other side of the city, I wanted to view few other properties in the area ro don't travel just for one viewing. When requested second viewing I received this message on my whatsapp from them:'We will let the viewing agent know to show you flats at New Horizons Court and Riverbank Way. No need to request for multiple flats :)'So I thought ok, this is pretty cool. The agent arrived with somebody else, no problem with that, another person was doing a viewing at the same time, that's fine.He then knocked the doors to the flat and the lady inside said she never agreed for any viewing at this time as she is about to go out in 15 mins (?!). Flat offers £75 charge for a parking space underground, but overground there is plenty of free parking spaces free of charge (?!). Asked the agent about the other flat and he had no clue about any other flat for us. When contacted them, they replied we can't see the flat (?!)... lack of communicasion and professionalism and not a fault of an agent as he had no clue and idea of it, he just came in to show us what he has been told to. Poor service from this colpany and very strange way of dealing with potential tenants...
Kuba · 21 April 2023
Agent replied · 19 June 2024
Hi KubaThank you for taking the time to leave feedback. We apologise for the experience we had - this is certainly not what we aim for and regret that it happened to you!We've looked into the matter and put in place a procedure to streamline communication and minimise the risk of such an event reoccurring.We hope you have managed to find a place that suits your needs and wish you all the best in your new home!Kind regardsOperations
★★★★★ 1/5
TrustpilotStrange behaviour. Avoid.
Tried to book an appointment to view a large house which is bigger than I need but I can afford.When they asked how many people would be living in it they claimed that the house is only for a family! Do landlords really make stipulations like that. Anyway there was no negotiation as they used Whats app to communicate and soon stopped replying when I asked them what a family consists of. I won't be looking at any properties advertised again by this rude company
Mark · 7 April 2023
Agent replied · 19 June 2024
Hi MarkThank you for taking the time to write a review. We were naturally disappointed to read this review. However, kindly note that the landlord has requested for families to live at the property instead of sharers due to licensing restrictions (some properties require a particular license called an HMO license in order for it to be rentable to sharers). I hope this helps clear up any confusion!Kind regardsOperations
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