Sargeants London reviews

★★★★★ 5/5

Google

We instructed Sargeants on our house sale in the summer of 2022. Having spoken with several local agents, Dean’s knowledge of the local market as well as his professional, reassuring (and not too pushy) approach was in stark contrast to others we had spoken with and this was the key factor in our decision to go with Sargeants. Although the commission was slightly higher than what others had put forward, we felt it was worth the extra investment. Dean’s valuation and tactical advice at the outset was spot on and ultimately resulted in an overwhelming level of interest. Soraya took the lead on the practical aspects, arranging viewings and liaising with potential buyers. Given we had over 40 viewings the process was managed very well. The sale process had its moments but Soraya was great throughout and on top of it at all times, keeping things moving and liaising with the solicitors and the buyers regularly. Dean was always on hand for extra support if required as there were a few tense moments, which we greatly appreciated and again the tactical advice was spot on. The sales team was great to deal with and we never questioned our decision to go with Sargeants. It is also worth mentioning that we were selling and moving into a rental. Luckily we managed to secure a rental through Sargeants and Aston (along with Gary and others) was fantastic in managing that process and liaising with the sales team to make sure the rental and sales process ran in parallel so that we could sign the AST and exchange on our sale simultaneously. It’s clear the Sargeants team follow Dean’s lead on remaining calm and professional throughout, following up as required but not being too pushy, qualities demonstrated by Soraya and Aston. We very much hope our next house purchase is also through Sargeants.

Mateen · 17 June 2023

★★★★★ 5/5

Google

Sargeants are a fantastic agent, would highly recommend them, so professional! Special thanks to Hayley who made it seamless from start to finish, we couldn’t have wished for a better person to help us in our house shopping journey, no question was a silly question (we were a bit lost) and she was just so supportive, it felt like dealing with a friend and she always had our best interests at heart and it was such a difficult time to be buying or renting but she made it seem easy! Me and my husband feel so lucky we were introduced to her for such a big part of our life.

Jessica · 17 June 2023

★★★★★ 5/5

Trustpilot

Honesty & Transparency

When we decided to let our property we were naturally inclined to go to Gary and team at Sargeants. They have always been efficient and kind when we were looking to buy a house.The most important value was honesty and transparency - we always felt they were acting for our best interest and not primarily for earning their quota. This made us feel confident that our house was in the right hands.

Mr · 26 November 2023

★★★★★ 5/5

Google

I thoroughly recommend Sargeants - they are super professional and really know their stuff. I bought my house from them and sold it again through them a few years later. It was all very smooth and straightforward. Everyone knew what they needed to do and was on top of it. I was very happy with the outcome. Special thanks to Louis and Hayley for iron out the communications and the regular chasing.

Viviane · 20 September 2023

★★★★★ 5/5

Google

“highly recommend Sargents for anyone looking to sell their property. A special thank you to Anais, who handled our sale with exceptional professionalism and care. We felt fully supported throughout the entire process, and Anais was always quick to follow up on any queries. Thank you !

Stef · 16 December 2025

★★★★★ 5/5

Trustpilot

House sale 2022

We instructed Sargeants on our house sale in the summer of 2022. Having spoken with several local agents, Dean’s knowledge of the local market as well as his professional, reassuring (and not too pushy) approach was in stark contrast to others we had spoken with and this was the key factor in our decision to go with Sargeants. Although the commission was slightly higher than what others had put forward, we felt it was worth the extra investment. Dean’s valuation and tactical advice at the outset was spot on and ultimately resulted in an overwhelming level of interest. Soraya took the lead on the practical aspects, arranging viewings and liaising with potential buyers. Given we had over 40 viewings the process was managed very well. The sale process had its moments but Soraya was great throughout and on top of it at all times, keeping things moving and liaising with the solicitors and the buyers regularly. Dean was always on hand for extra support if required as there were a few tense moments, which we greatly appreciated and again the tactical advice was spot on. The sales team was great to deal with and we never questioned our decision to go with Sargeants. It is also worth mentioning that we were selling and moving into a rental. Luckily we managed to secure a rental through Sargeants and Aston (along with Gary and others) was fantastic in managing that process and liaising with the sales team to make sure the rental and sales process ran in parallel so that we could sign the AST and exchange on our sale simultaneously. It’s clear the Sargeants team follow Dean’s lead on remaining calm and professional throughout, following up as required but not being too pushy, qualities demonstrated by Soraya and Aston.We very much hope our next house purchase is also through Sargeants.

Mateen · 12 January 2023

★★★★★ 5/5

Google

Hulya was so kind and helpful and went out of her way to get the advice we needed from a builder before we made an offer on the house. Very understanding and a great communicator.

Jane · 16 March 2026

★★★★★ 5/5

Google

I would like to say that the onboarding process led by Anais was smooth, at my pace, efficient and effortless on my part. It was also a highlight to meet the team behind the scenes.

Dick · 16 March 2026

★★★★★ 5/5

Trustpilot

first time buyer

This company across the board is spot on. My renting experience with them was quality, and now having worked with Louis in the sales team for months on purchasing a place, it was no different. He was consistent with great guidance and showed care in our requirements - polite, friendly and professional throughout. An absolute pleasure to deal with.Whenever you walk into the office, everyone there is lovely.Highly recommend

A · 18 September 2023

★★★★★ 5/5

Google

Throughout the entire process from start to signing my contract, Raul Neves has been of amazing help. He arrived on time for the viewing, would constantly communicate, keep me up to date on when my contract would come and explained things clearly. His whole approach was seamless and very professional. Would strongly recommend Sargeants and will recommend Raul when making applications.

S · 17 February 2024

★★★★★ 5/5

Google

We wouldn’t hesitate to recommend Sargents and specifically the agent Raul. It has been a pleasure working with them. Raul has been amazing and has communicated with us quickly with all the information throughout the whole jobs, answering any queries we had. This has been the smoothest and easiest journey from start to finish and we are greatly looking forward to work with Raul and Sargents for the foreseeable future. Thank you team for everything 😃

Silva · 7 December 2024

★★★★★ 1/5

Google

As a landlord I regret ever using Sargeants London Lettings They placed a tenant without properly vetting, even though I explicitly requested strict referencing. That tenant went on to cause thousands of pounds in damage. Flooded the bathroom, causing water to leak into the downstairs flat. I wasn’t informed. Fire in the kitchen, caused by a broken extractor fan. Sargeants had been told by the tenant that it was sparking, but they failed to act. The tenant’s dog (which I had never been told was allowed in the property) scratched up the flooring and damaged several doors. A gas leak was reported by the tenant, Sargeants told the tenant “someone would be sent next week.” The garden became completely overgrown because Sargeants failed to arrange regular maintenance. Despite all of this, they continued to take their full management fee each month, yet provided no service. Their reports were useless, inspections did not take place, and communication appalling. Emails would go unanswered for weeks. When I called, I was passed around with no one taking ownership. When the tenancy finally ended I was left with a trashed flat, unpaid utilities, and a deposit. They offered no assistance, no apology, and absolutely no accountability.

Anna · 11 May 2025

★★★★★ 5/5

Google

A big thank to the team, especially Hulya who provided calm and professional advice and support alongside timely communication throughout our sale. Much appreciated and very happy to recommend.

Rose · 2 April 2026

★★★★★ 5/5

Google

We worked with Hayley at Sargeants buying a house in Northfields recently. She was incredibly friendly, professional and efficient. One of the things we really liked was that we dealt with Hayley all the way through the process, from viewing to completion, so we had one point of contact who always knew what was happening, rather than being handed around different people in the team.

Robert · 20 October 2023

★★★★★ 5/5

Trustpilot

Great service from Hayley at Sargeants

We worked with Hayley at Sargeants buying a house in Northfields recently. She was incredibly friendly, professional and efficient. One of the things we really liked was that we dealt with Hayley all the way through the process, from viewing to completion, so we had one point of contact who always knew what was happening, rather than being handed around different people in the team.

Robert · 21 September 2023

★★★★★ 5/5

Google

I only have very positive things to say about Henry and his team. He is very professional, yet curteous, friendly and goes out of his to assist where possible. Had a very smooth and stressless process. I must commend him for his professionalism, we went through a period of almost 6 months of work nearly going down the drain, but he saved it for us. Will definitely use Sargeants again! Thanks guys

Moshe · 21 December 2024

★★★★★ 5/5

Google

Barely on the market a couple of days and we had a full asking price offer! The team at Sergeants are totally professional, extremely friendly and hardworking. Hulya led on the sale of our apartment and kept us updated every step of the way. We've worked with Sergeants in the past on the sale of a house which sold equally quickly and at a great price. I highly recommend this estate agent.

Caroline · 15 December 2024

★★★★★ 5/5

Google

Anais from Sargeant’s was extremely helpful in getting the sale through, she was responsive, supportive and managed our expectations professionally to ensure we had as positive experience as possible in a normally stressful situation. Would recommend Anais from Sargeants!!

Angus · 16 December 2025

★★★★★ 5/5

Trustpilot

Highly recommended

We used Sargeants to rent out our property while we were overseas and were very impressed with the professional service and peace of mind they provided that it was being so well managed so when we decided to sell we used Sargeants. The sales team were very professional and provided excellent service, were always prompt and responsive and did a great job of keeping us updated throughout the process. Our sale was not without its share of unexpected complications and Hayley and the team navigated the challenges smoothly and quickly to keep the sale (and our purchase) on track I would highly recommend the friendly and professional team at Sargeants.

Bruce · 11 January 2022

★★★★★ 5/5

Google

We've worked with Sergeants for years - for letting our flat and most recently, for its sale (with Hayley) - and we couldn't recommend them more. They've always been professional, very responsive and pleasant to work with. We could always count on them to support us and advise us objectively. They're a local family-owned business, not salesy or pushy, which we appreciated a lot.

Maria · 21 August 2023

★★★★★ 5/5

Trustpilot

Definitely recommended

We've worked with Sergeants for years - for letting our flat and most recently, for its sale (with Hayley) - and we couldn't recommend them more. They've always been professional, very responsive and pleasant to work with. We could always count on them to support us and advise us objectively. They're a local family-owned business, not salesy or pushy, which we appreciated a lot.

Maria · 6 August 2023

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Raul, and I couldn't be happier with the experience. Raul was instrumental in helping me find my dream home, and his expertise and dedication made the entire process seamless and stress-free.

Vitor · 3 December 2025

★★★★★ 5/5

Google

Sargeants have given us such a great experience of buying a house in Northfields. Hayley was a pleasure to deal with from start to finish, and made the whole process smooth and stress-free. She totally got what we were looking for and helped us find the perfect new home. Thank you so much Sargeants, we would 100% recommend.

Ella · 19 December 2023

★★★★★ 5/5

Trustpilot

Excellent experience. Very professionals.

Excellent experience buying a property with Sargeants. I dealt with Hayley Knowles and she was very professional, knowledgeable and most important eager to help the buyer and make sure all questions got answered. Hayley was super responsive and never had to be chased for anything helping us massively to finalise the transaction within the timeframe we had initially set. After having dealt with so many estate agents during the process of buying a house, I can clearly say that she was the best and I can highly recommend.

Andres · 2 October 2021