Trusted Agent profile · London
★★★★★
678 reviews across 2 platforms
141- 143 Northfield Avenue, London, W13 9QT
Sargeants's office in London, at 141- 143 Northfield Avenue, is rated 4.8 out of 5 across 678 reviews on two platforms, including 413 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Sargeants, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI would recommend Joy to sell your…
I would recommend Joy to sell your house. She is attentive and always tries her best to support the transition.
We really appreciate your kind words! It’s fantastic to see Joy being recognised for her hard work and commitment!
5/5
Google“The service quality is consistently outstanding, exceeding my expectations every time. I totally recommend it for everyone. Thanks all Sargents team especially Raul who was provided impressive support for all the times
2/5
TrustpilotAny experience I hope never to have to relive again
Being an estate agent isn't easy and having done it for nearly 5 years I completely empathise with their job. When we chose Sargeants it was on their branding and properties sold within our immediate area. Dean came around and gave us his pitch and price range, which with all agents tends to be within 15% from lowest to highest. He negotiated his fee, and we were happy and went ahead with listing our property with him and his team.Amy seemed to take the lead and got us an offer well over where we were recommended to put our property on the market, lucky we had experience in property and the area. Our offer was based on us extending our lease, which was acceptable and we proceeded. Amy then became utterly useless, stating we were ready to exchange after 2 weeks, and upon checking with our solicitors our lease pack hadn't even been sent. Amy then left (to our fortune) and Dean took over, but the damage had already been done with all the miscommunication with the buyers (who had only purchased overseas) which caused a great deal of confusion, it eventually led to our buyers pulling out, with the market beginning to go into a downturn. This then caused another issue with us having to drop our price and accept an offer £20k-£25k lower than originally listed for. This was acceptable as we had to move but as I believe Amy caused the hold-up, I asked Dean to help us with the Fees as we had lost £20k but his fee dropped my mear hundreds of pounds... I was compensated £200.The only saving grace in all of this nightmare, and it wasn't short of that, was Amy and Soraya who were empathetic and proactive, these two are gems in the property market and I wish others would take a leaf from their book.I would be dubious about appointing Sargeants and make sure you serve your notice on day 1 to give you the chance to get out of your contract when it ends and not have to wait another 4 weeks to make a change.
Thanks for your review Steven and apologies Amy didn't meet your expectations. We appreciate your feedback and I'm glad you found the experience with Hayley, Soraya and your second buyer much better and more importantly your move was successful. Having personally overseen both transactions and reviewed them with you, it's important to note that as agents we can only pass on information that's given to us when it comes to conveyancing and that was ultimately the downfall in the first transaction as it caused some miscommunication (which we've now addressed with additional training for the sales team) but I genuinely believe the buyer just had a change of heart in what was to become a difficult market. As your agent we increased our marketing spend to find you another buyer quickly which we did and the final price achieved is a record breaker for your road and the surrounding area. I also did what I could regarding a reduction in our fee as a gesture of good will which you accepted. We will take all of your comments on board and the team and I wish you all the best with future endeavours. Best regards Dean
5/5
GoogleSargeants have been very good to deal with from when I first walked in to the follow-up and onboarding, they were efficient and quick and nice people. Thanks Dean and Anais.
5/5
GoogleNice agency because of Anais with her great service, I would highly recommend her!! :))
Thanks so much for your awesome review! Best Regards, Dean Sargeant
5/5
GoogleWe recently bought our first flat through Sargeants. Patricia was really helpful throughout the entire process, from initial viewing through to completion. She was a great guide for us as inexperienced home buyers and we're really happy with where we've ended up. We would highly recommend Sargeants.
Thanks for the brilliant 5 star review Hamish. Trish, the team and I have really enjoyed working with you and you were awesome buyers! We hope to help you move again in the future. Best regards Dean Sargeant
5/5
TrustpilotAnais has been fantastic
Anais has been fantastic and really listened to us and our requirements when house hunting and always been fully transparent with us. We’re sure she will secure our forever home soon!
5/5
TrustpilotFirst House purchase December 2019
We bought a house through Sargeants in December 2019. We dealt with Patricia who was always friendly and professional. Our offer was accepted quickly and our expectations With regards to the process of the purchase were managed from the outset. Patricia frequently liaised with ourselves and the sellers ensuring that we were updated at all times. This was particularly helpful as our purchase fell over the festive period. We had actually been trying to buy our first home for many months but had had several transactions fall through. In our experience Patricia and Sargeants were by far the most efficient and honest agents that we had dealt with and we would recommend to any other buyers.
5/5
GoogleHad great experience with Sargents and dealt with Hayley Knowles who was very helpful. Would definitely recommend them, her knowledge of the properties was so helpful.
Thank you Alan for your kind words - Hayley will be so pleased! All the best - Team Sargeants
5/5
GoogleThis has been the smoothest and quickest rental procedure ever! Raul is an absolute gem; really helpful, responsive and maintains a positive and friendly attitude which is reassuring, especially when dealing with stressful procedures. We saw the flat we loved on a Saturday and within a week everything was pretty much done! Thank you Raul and Sargeants :)
5/5
GoogleWe had a great experience searching for our new property with Sargeants. Patricia was excellent in understanding what we were looking for in our search and doing her upmost to find us our new home. We would highly recommend.PositiveResponsiveness, Quality, Professionalism
Hi Iona, Thanks for the excellent 5 star review. I've forwarded to Trish who's made up. We wish you all the best in your new home. Best regards Dean Sargeant
1/5
GoogleHad a really poor experience dealing with Gary at this branch. Just a poor negative attitude, very unfriendly and not pleasant to deal with. I would avoid dealing with this chap. Hoping others are friendlier. As a result, I've taken my BTL portfolio rentals to a competitor across the road who are far more helpful and pleasant to deal with. Who wants to deal with a condescending, arrogant, unhelpful agent these days.
Dear Vincento, We're surprised to receive this review but we believe there must be some mistake as all of our calls are recorded and we have no record of you ever calling our company. Gary has been with us for 8 years and this is the first complaint we have ever received regarding his attitude. His conduct when dealing with the hundreds of landlords and potential landlords we have dealt with over the years has been nothing short of outstanding. If you want to discuss further please call the office on 020 8799 3800. You can speak to a senior partner who will listen to your grievance in more detail. We are very keen to understand how the call appeared to go so badly when all you appeared to make was an initial enquiry into our services. Best regards Dean Sargeant
5/5
TrustpilotExcellent service
Excellent service, not pushy at all, always there to help and the whole team are fantastic. Dean is very good and you can tell his ethos carries through the company. Graham looked after us throughout our sale. Graham was amazing, nothing is a problem and he is patient and understanding which is important through the stressful period of moving, selling and buying your home. Graham has years of experience as does the rest of the team, so as well as advice they have a wealth of industry contacts that they can introduce you to if you need additional help with the move.Can’t speak highly enough Thank you Sargeants
5/5
TrustpilotSo far i have been very happy with the…
So far i have been very happy with the very professional and efficient way that Sargents have dealt with me. Recently they have replaced the worn out carpets with new lino and carpets and they have also removed all the polystyrene ceiling tiles and refurbished the ceilings.They have always dealt with any repairs that needed doing promptly . The property manager (Andrea ) has been outstanding in dealing with our tenancy compared with the way I had been treated by the previous property mangement company i have been with. I will recommend Sargents as a good company to rent with.
5/5
GoogleI would highly recommend sargeants very good service. Anais was particularly very helpful and supportive.
Thank you for your review! Please let us know if there is anything else we can assist you with. Team Sargeants
5/5
TrustpilotAmazing experience! Thank you Joy
Joy has been astounding. She is exceptionally proficient and paid attention to my necessities. Excellent help!
We’re grateful for your review! It’s fantastic to hear how much you value Joy's contributions. Your support means a lot to us!Team Sargeants.
5/5
TrustpilotThe absolute best!
We just purchased our first home with Sargeants and we couldn't have made a better choice. Claire was very professional and really connected with us, and she completely understood what type of place we were looking for. As a result, she got in touch as soon as she got the keys to the place she pictured us living in. Claire and Sargeants were there for us during every step of the process, recommended solicitors and a mortgage advisor and made the whole experience completely stress-free. We can't recommend Sargeants enough, and we will certainly be using them in the future should we decide to sell our property at some point.
5/5
GoogleCurrently selling our property with Sargeants. Patricia, Dean and the team have been responsive, helpful and professional. The property was quickly photographed to a very high quality and they were able to secure a lot of viewings from credible buyers.
Hi Adam, Thanks for the awesome five star review. It's been a pleasure dealing with you and your family and we wish you all the best in your new home. It's the big moving day today and I know Mr and Mrs C will love living there as much as you did. Best regards Dean
5/5
GoogleThe best agency I have ever dealt with. They ensured the sale of my property was as smooth and stress free as possible, even when difficulties arose Sargeants, especially Amy Fox, made sure they did everything they could to help resolve the situation. They all went above and beyond beyond what would be expected of an estate agency. I cannot recommend Amy, Dean and the team enough for everything they have done.
5/5
GoogleWe had an excellent experience with Dean and the team at Sargeants. Day yo day interactions with Patricia who understood our needs from first meeting and provided us with a high quality set of homes to view that aligned with our requirements and specification.
Hi Iain, Thank you very much for the positive review. We really appreciate your feedback and we're glad your experience with us has been a good one. We hope you are settling in to your lovely new home well. Best regards Dean Sargeant
5/5
TrustpilotAnais was professional and just so helpful
Anais was professional and incredibly helpful throughout the whole purchase process. Thank you for helping us find our dream house - really happy.
5/5
GoogleAnais was very helpful and informative regarding the property which we viewed with a good knowledge about the owners, property and the area generally. Thanks for your help.
5/5
GooglePatricia was absolutely amazing and transformed the experience of buying for us. Always informative, on it and reassuring when needed - don't want to contemplate having gone through it with something any less wonderful than Patricia!PositiveResponsiveness, Quality, Professionalism
Hi Elena, Thanks for the brilliant 5 star review. Trish and I loved helping you move and we hope you are settling in well. Best regards Dean
5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Sargeants in Hanwell and have been really pleased with how smooth the process has been. Sally was brilliant throughout.
We highly value your feedback and the trust you've placed in us. Should you have any more questions or need assistance please feel free to get in touch, thank you for choosing Sargeants!Dean Sargeant
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Yes. In The Trusted Agent 2026 awards: Sargeants, London won Trusted Agent.
