Russell Collins London reviews

★★★★★ 5/5

Google

Over the last several years I have rented properties out through Russell Collins and have also recently sold an Ealing property which I lived in before moving to Cornwall. I have been delighted with the help that Ray has provided during my recent sale. He remained in touch constantly, helped to alleviate any small problems along the way often with a great sense of humour, and left me in no doubt that I made the correct decision to place my property in his hands. I can't recommend them highly enough.

Catherine · 18 June 2023

★★★★★ 5/5

Google

We bought our family home through Russell Collins. Ray and Leo were great to work with; straightforward, honest and very responsive, all the attributes you need when moving home. They made the process seamless and stress free. I would happily use their services again in the future.PositiveResponsiveness, Professionalism

Christopher · 18 June 2021

★★★★★ 5/5

Google

I cannot recommend Russell Collins highly enough. We asked 3 different agents to value our house. Ray gave an honest view of the market and told us that the house would sell at the price he was quoting, which it quickly did. We loved that he was passionate about our house. Throughout the process to exchange he has been totally dependable, and has gone above and beyond.

P · 12 December 2023

★★★★★ 5/5

Google

Fantastic service from a rare breed - an honest estate agent who wants to get on with the job. Ray is an excellent comminicator, hugely knowledgeable, and supportive throught the process. I have used him on all my property sales, and would do so again. Very highly recommended.

E · 19 June 2018

★★★★★ 5/5

Google

Professional, responsive, friendly and reliable. Ray was great to work with and gave us lots of helpful advice along the way. Highly recommended.

Stuart · 18 June 2023

★★★★★ 5/5

Google

Ray, was ever so helpful in our sale. We had several hiccups along the way and his support saw us through to the end.

Phil · 11 July 2025

★★★★★ 5/5

Google

Paula and Anita from the rental team at Russell Collins were fantastic. Paula especially was approachable, helpful and always very responsive.

Megan · 10 August 2025

★★★★★ 5/5

Google

We were more than happy when we sold with Russell Collins. Leo was extremely professional and patient, always available to speak too and so helpful. We would definitively recommended Leo and all the staff there if you are looking to buy, sell or rent.

Jo · 19 June 2018

★★★★★ 5/5

Google

Ray was a great help while I was buying my house. Everything went very smoothly and communication was great. Ray went out of his way to help me with my sale even tho I was buying through him! Very happy to recommend Russell Collins.

Caroline · 19 June 2018

★★★★★ 1/5

Google

We do not recommend this agency based on our experience.Just wasting time No communication They are not professionals; we had our worst experience.

ZHra · 11 July 2025

★★★★★ 5/5

Google

I cannot recommend Russell Collins highly enough. We asked 3 different agents to value our house. Ray gave an honest view of the market and told us that the house would sell at the price he was quoting, which it quickly did. We loved that he was passionate about our house. Throughout the process to exchange he has been totally dependable, and has gone above and beyond.

Peter · 18 June 2023

★★★★★ 5/5

Google

I recently sold my property with Ray. Despite big communication problems with solicitors he dealt with everything in the most down to earth and efficient way. A real pleasure to work with him!

Peter · 23 February 2025

★★★★★ 5/5

Google

Extremely pleased with the professionalism and patience shown by Ray and the whole team. We were supported and kept well informed throughout the whole process. Many thanks.

Maggie · 20 November 2023

★★★★★ 5/5

Google

Have just sold our house through Russell Collins and couldn't recommend highly enough. Their understanding of the local market ensured an honest and realistic valuation..so we didn't have to waste time with totally unrealistic pricing (been there before with other estate agents and lost a few months as a result). Potential buyers were absolutely on the mark, to the extent we had two offers two days after putting on the market. Ray really did go above and beyond, reassured and guided throughout, liaised with the solicitors when information was slow to percolate through, and thoroughly deserves, what we thought to be, a very reasonable agent's fee.PositiveResponsiveness, Quality, Professionalism, Value

Jane · 27 August 2021

★★★★★ 5/5

Google

We bought our house with Russell Collins in 2001, and have just sold it through them 20 years later. We have also observed their reputation grow via multiple neighbours using, and praising, their services over the years. Without doubt, they are a class above any other agent we have ever dealt with, having an unrivalled knowledge of the South Ealing area in particular. Ray Upcraft in particular has a unique level of integrity, honesty and experience that has clearly rubbed off on the rest of the team too. We have seen how he always gives an honest and (what usually proves to be) accurate valuation, compared to rival agents who over inflate just to get the business (and then end up reducing the price). We cannot recommend Russell Collins highly enough and will confidently use them in the future without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 18 June 2021

★★★★★ 5/5

Google

We strongly recommend Russell Collins as a highly professional and knowledgeable estate agent. We purchased a flat through them a few years ago, which they subsequently let and managed on our behalf when we lived abroad. We’ve just been through the sales process with them and they were trustworthy, reliable, kept us informed and provided great support every step of the way. Everyone we’ve dealt with has been a pleasure to work with.

Olga · 18 June 2022

★★★★★ 5/5

Google

Excellent service from valuation to sale from Ray and team! Ray had a good perspective on the market, our target buyer and positioning the sale AND he even kept an eye on the property when I wasn’t there!

Jontti · 19 June 2019

★★★★★ 5/5

Google

Russell Collins is very helpful from day one on viewing to last day of end-of-tenancy arrangement. Everything goes smoothly, timely and efficiently. So far they are the best company I've dealt with. Their instructions are clear and easy to follow. I can't thank enough to Paula and Dean!

Noemi · 18 May 2024

★★★★★ 5/5

Google

Best estate agent I have dealt with in over 10yrs of living in London. Always on point with any requests and always helpful and professional.

Pawel · 25 April 2025

★★★★★ 5/5

Google

Leo and team at Russell Collins have been outstanding. They went above and beyond to help during this stressful process of buying and selling. Great knowledge of area, very professional and good communications. Would definitely recommend them in Ealing.

Jean-Guillaume · 19 June 2018

★★★★★ 5/5

Google

Ray and Jess went above and beyond to help in our transaction. Thank you.

Mark · 18 June 2023

★★★★★ 5/5

Google

We have dealt with Russell Collins 3 times over the past 5 or so years and I cannot recommend them enough. We rented a flat from them, bought our first flat through them and have now sold our flat through them too. The service is incredible - any query we had was dealt with quickly (any issues with the rented flat were also dealt with very quickly) and without sounding like a cliche they are not the "typical" estate agents. They care a lot that you are satisfied and understand very quickly what you want and how to help get you there but are also honest in terms of expectations. Selling or buying is stressful but I have constantly felt reassured by Ray and always felt we were in safe hands - the whole team have been amazing! The service to date has been truly faultless and if we come to sell our next place, we would do it through them! Equally if we ever needed to rent anywhere or rent our place we would only do it through them.

Zahra · 18 June 2020

★★★★★ 5/5

Google

We have had a very good experience so far as tenants. We wanted to move into the property very quickly before the bank holiday weekend and Paul was particularly helpful in sorting things out for us.

Emma · 19 June 2018

★★★★★ 5/5

Google

Friendly and professional staff. Big thank you to Mandy for your help and time. Highly recommend Russell Collins

Shaz · 24 October 2022