Russell Collins London reviews

★★★★★ 5/5

Google

My partner and I have recently purchased our first house, and Russell Collins made it a really lovely experience. We were a bit wary after having encountered some rude estate agents previously in other companies, but Mandy and Ray were just lovely to deal with. They have been very professional, patient and thoughtful throughout the purchase, and even though they work for the vendors, they showed a level of care towards us buyers that I was not expecting. Mandy Kahlon was very helpful and supportive even in the most stressful moments, and made this house-buying process much more enjoyable than we thought it was going to be.

Lea · 19 June 2019

★★★★★ 5/5

Google

My partner and I recently purchased a property with Russell Collins and we can't praise their work highly enough. Our experience was personable and professional, a huge contrast to the national estate agent chain we had used previously. Our primary point of contact was Mandy (with help from her colleague Leo) who was quick to reply and easy to work with; we are sure that Mandy was undoubtedly instrumental in ensuring a smooth and speedy sale. We would definitely buy/sell with Russell Collins again!

Catherine · 19 June 2019

★★★★★ 5/5

Google

We used Russell Collins in 2018 to handle the sale of my parents house after my mother passed away last year. The sale took some time as we had a bad experience with our first prospective buyer and Ray kept positive throughout guiding us throughout with his experience and knowledge . It was an emotional experience as this had been our childhood family home. Ray was not only sensitive to this but incredibly supportive throughout the process. He went above and beyond helping to find an available builder when work on the porch was needed and even providing a garden overhaul when we realised the sale had had fallen through and the house needed a brush up before being put back on the market. I bought my first and only house through Russell Collins 25 years ago and I would never use anyone else . I recommend them to anyone for a personal and dedicated service.

Deborah · 19 June 2019

★★★★★ 5/5

Google

I cannot recommend the Russell Collins team enough. From day 1, Ray and his team have been amazing - especially when our sale fell through first time round. Ray, in particular, has been a pleasure to deal with - knowledgeable and responsive. He really has worked tirelessly for us to get our sale over the line. I would recommend RC to anyone thinking of selling their property in South Ealing - you won't regret it.

Katy · 18 June 2020

★★★★★ 5/5

Google

The most unexpectedly superb service from an estate agent I have ever experienced. The team at Russell Collins, but especially Ray we’re efficient, professional and a great support when dealing with disappointingly inefficient solicitors. Thank you all for getting us over the finishing line. We really wouldn’t have done it without them.

Maggie · 18 June 2023

★★★★★ 5/5

Google

Simply the best estate agents I have worked with - everyone at Russell Collins is incredibly knowledgeable about the local market and are professional, friendly and helpful. I have both bought and sold through Russell Collins over the years, most recently selling my flat - A big thanks to Leo and Ray for all of their help on helping me to secure my sale!PositiveResponsiveness, Quality, Professionalism, Value

Ben · 27 August 2021

★★★★★ 5/5

Google

Just sold my home through Russell Collins. Amazing team who helped every step of the way. Explain the process and was always honest so I knew what to expect. Fantastic communication and always helpful and considerate. Highly recommended. Ray and Jess were fantastic. Can’t thank them enough. True professionals and experts!

Melissa · 18 June 2023

★★★★★ 5/5

Google

Russell Collins sold me my house 16 years ago, when I decided to sell I went back to them, as expected the service was excellent, Ray was totally dedicated to selling my property, communication was timely, always pleasant, polite and most of all professional. If you are looking to buy or sell Russell Collins is the agency to use, highly recommend!

Jennifer · 18 June 2022

★★★★★ 5/5

Google

We sold our house with Russell Collins and the sale completed yesterday. Ray and the team were great throughout. Ray is very straightforward and no nonsense - he gave us an honest and accurate estimate for what the house could go for and then found a buyer quickly. The whole process was pretty easy and smooth despite COVID and we’re delighted with the result!

Adam · 18 June 2021

★★★★★ 5/5

Google

We recently sold our property with Ray at Russell Collins and couldn't have been happier with the efficient and personal service that we received. …

James · 16 April 2025

★★★★★ 5/5

Google

Mandy and Ray have been very helpful from the start to finish, which makes a big difference to us as first time buyers. When issues came up, their assistance was timely, professional and most importantly genuine! Would recommend as you’d prob struggle to find another estate agency like this!

Shuying · 19 March 2024

★★★★★ 1/5

Google

Don't recommend Taking really long to answer email and solves problems. Asking for a month about to our renewal contract and didn't ask untill the end of our contract and increased.

Sara · 18 April 2024

★★★★★ 5/5

Google

Ray Upcraft dealt with the sale of my late aunt’s flat in Ealing. He was most helpful & professional & kept me informed throughout the process. He understood that as executor my situation was different to that of a homeowner & responded accordingly. I have no hesitation in highly recommending Russell Collins Estate Agents’ Ealing Branch.

Angela · 22 August 2023

★★★★★ 5/5

Google

We knew as soon as we met Ray that we would be in safe hands! Things went as well as is possible in this often stressful process! Ray was always there with advice, guidance and his very welcome quirky sense of humour!

Anne · 18 June 2023

★★★★★ 5/5

Google

Highly recommend Russell Collins. We have used them over the past 6 years, and have had a really great relationship with Ray and his team, both on the buy and sell. Always showing great professionalism and timely communication. Also witnessed very professional and efficient management on the letting side, as they managed the property/tenants of a fellow freeholder.PositiveResponsiveness, Quality, Professionalism

Ed · 27 August 2020

★★★★★ 5/5

Google

Russell Collins acted as the seller’s agent when we purchased our property in the area. Everyone we dealt with at Russell Collins was friendly, responsive and helpful throughout the process and afterwards and we always felt treated fairly. Ray also knows the local area like the back of his hand which clearly showed in conversations with him. We can unconditionally recommend them as property agents based on our experience.

Matthes · 27 July 2024

★★★★★ 5/5

Google

We cannot thank Mandy enough, she made the process of buying a property so much easier for us. She was extremely professional throughout the whole process, whilst also very understanding of the difficulties faced when selling your family home. At no point did we feel under any pressure, but always very comforted by Mandy’s calm approach. Thanks, Neb & Dusanka

Natasha · 18 June 2020

★★★★★ 5/5

Google

I recently sold my flat through Russell Collins and I can’t speak highly enough about the service and professionalism. Ray is a breath of fresh air, as estate agents go; he is honest, frank and not remotely pushy. He has a lot of experience and exhibits this in his measured approach and responses. Would not hesitate to appoint him again.

Siobhan · 18 June 2020

★★★★★ 5/5

Google

Got a flat rented with Russel Collins recently. Their service was seamless and all rounded. From flat viewing, documents, legal process to follow-up, everything was done well and leaves us with no concern at all. Special thanks to Paula.

Andrew · 18 June 2023

★★★★★ 5/5

Google

We purchased a house with Ray 10 years ago during a time when houses were going above and beyond market value. We then moved to the US and his team managed the property as a rental for 8 years. Yesterday we closed on the sale of that house …

Donna · 16 April 2025

★★★★★ 5/5

Google

Russell Collins (Ray Upcraft and team) must be one of the best estate agents in London: relaxed, down-to-earth pitch; realistic but ambitious valuation; sold in one week! for full asking price; many courtesies and kindnesses along the way. We were selling my late mum's house. They made the whole process human. Professor Stefan Hawlin

Stefan · 18 June 2021

★★★★★ 5/5

Google

Sold through Russell Collins and I can strongly recommend this team of people as professional and knowledgeable. Been in the business for a long time and they bring a depth of experience for the seller and buyer. They are able to see how to …

Keiron · 16 April 2025

★★★★★ 5/5

Google

Good experience working with Perry and Ray, they were both very professional, would recommend!

Ka · 16 February 2026

★★★★★ 5/5

Google

Fantastic estate agency. In particular, Mandy Kahlon is a very professional and expert agent, attentive to detail and truly a valid help in finding the perfect home.

Marco · 20 November 2023