Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have dealt with Russell Collins 3 times over the past 5 or so years and I cannot recommend them enough. We rented a flat from them, bought our first flat through them and have now sold our flat through them too. The service is incredible - any query we had was dealt with quickly (any issues with the rented flat were also dealt with very quickly) and without sounding like a cliche they are not the "typical" estate agents. They care a lot that you are satisfied and understand very quickly what you want and how to help get you there but are also honest in terms of expectations.
Selling or buying is stressful but I have constantly felt reassured by Ray and always felt we were in safe hands - the whole team have been amazing!
The service to date has been truly faultless and if we come to sell our next place, we would do it through them! Equally if we ever needed to rent anywhere or rent our place we would only do it through them.
Zahra · 7 June 2020
★★★★★ 1/5
GoogleSenior Lettings Negotiator: Paula Popa, the absolute nightmare. Never before in my property search history have I experienced such a negative and abhorrent force. Paula has the customer service skills of a doormat and should seriously consider work in a different field. She doesn’t enjoy it. She has zero communication skills. I wouldn’t recommend dealing with this estate agency at all, you’ll only regret it.
Watcher · 9 December 2022
★★★★★ 5/5
GoogleWe have had a very good experience so far as tenants. We wanted to move into the property very quickly before the bank holiday weekend and Paul was particularly helpful in sorting things out for us.
Emma · 8 June 2018
★★★★★ 5/5
GoogleFriendly and professional staff.
Big thank you to Mandy for your help and time.
Highly recommend Russell Collins
Shaz · 27 October 2022
★★★★★ 5/5
GoogleWe bought our house through Russell Collins. Good local firm. Thanks to Mandy and Leo for their professional service. Kept great communication between us and the sellers. Definitely would recommend them.
Andre · 7 June 2020
★★★★★ 5/5
GoogleHad a great experience buying my property through Russell Collins, Mandy was incredibly helpful from the first time I contacted to arrange a viewing and the whole process went smoothly. I would happily recommend them!
Kelly · 8 June 2018
★★★★★ 5/5
GoogleRay and the entire team at Russell Collins have provided exceptional assistance throughout my transaction. Their efforts made the purchasing process smoother and significantly reduced the stress involved, which was greatly appreciated. I would definitely use their services in the future.
Thomas · 25 June 2024
★★★★★ 5/5
GoogleRussell Collins dealt with our sale of the family home in Ealing and could not have been more helpful. The process was not straightforward but Ray coped with every twist and turn, always ready with useful advice and insights from his many years of experience. He has an understanding of his clients’ needs and great local knowledge to help them, and is very professional as well as friendly. He doesn’t rest until both parties to a transaction are satisfied. Thanks again Ray!
Adam · 8 June 2019
★★★★★ 5/5
GoogleSelling my house has been a very difficult, emotional experience after being widowed and no estate agent could have handled it better than Ray Upcraft at Russell Collins. He was sympathetic and sensitive but also wonderful at all the practical details, guiding me each step of the way so I didn't put a foot wrong. He went the extra mile too: recommending superb tradespeople, advising me with my onward flat purchase and generally being a great support. Ray has a superb reputation from 37 years working in this area and he deserves every word of praise. Not everyone cares as much about their work as he does and he surrounds himself with a great, supportive team (Leo and Mandy, you are great too!). Thank you for making a hard time so much easier.
Tara · 8 June 2019
★★★★★ 5/5
GoogleFriendly and professional staff.
Big thank you to Mandy for your help and time.
Highly recommend Russell Collins
Ethan · 7 June 2022
★★★★★ 5/5
GoogleI bought my house from Ray, sold my house with Ray and in the meantime rented it out via Dean. I cannot recommend them highly enough. Not only do both of them know their area inside out, Ray and Dean are a pleasure to deal with. Both are happy to help and provide advice all the time. I would not use anyone else in that area.
Paul · 7 June 2022
★★★★★ 5/5
GoogleBrilliant experience. Honest and kept me informed all the way along what was happening. I felt in very safe hands.
S · 11 September 2023
Agent replied · 2 October 2023
Thanks Sam.
Communication is critical I feel. Often where people in this industry fall down.
★★★★★ 5/5
GoogleRecently used RC to sell property. Professional and thorough. Every step went well. No substitute for experience and knowledge of the local area. Highly recommend Ray and the team.
Sion · 12 December 2019
★★★★★ 5/5
GoogleRay and Jess went above and beyond to help in our transaction. Thank you.
Mark · 10 October 2022
★★★★★ 5/5
GoogleRecently used RC to sell property. Professional and thorough. Every step went well. No substitute for experience and knowledge of the local area. Highly recommend Ray and the team.
Sion · 8 June 2019
★★★★★ 5/5
GoogleMany thanks to Ray for putting in the extra mile to get us to completion on our purchase and for keeping us in the loop throughout.
Katherine · 7 June 2020
★★★★★ 5/5
GoogleWe've been with Russell Collins for 6 years across a couple of properties and I can honestly say that they're a class act. Helpful, courteous and reliable in all their dealings. It comes from the top - Ray and Dean are true gents and a pleasure to work with. I can't recommend them more!
Geoff · 9 March 2023
★★★★★ 5/5
GoogleRecently sold our property with Russell Collins and have also previously sold/ bought with them in the last ten years. Ray, Leo and Mandy are always great to work with. Honest and straightforward with advice you can rely on. They're also very responsive and easy to get hold of. Would definitely recommend for any property sales and if you are purchasing a property marketed by them then you're in safe hands.
Matthew · 7 June 2020
★★★★★ 5/5
GoogleRay at Russell Collins has been great in keeping things moving through a fairly challenging property sale. Always quick to repsond and going above and beyond to help things progress.
Ben · 10 August 2024
★★★★★ 5/5
GoogleWe bought our house from Ray and sold it with him 10 years later, always easy to work with and straightforward 👍 …
Matt · 3 November 2024
★★★★★ 5/5
GoogleRecently purchased a flat through Russell Collins and considering how my solicitor let me down the team (Leo and Ray) could not have been more supportive. I appreciate that their client is the seller but the reassuring way in which they just helped a potentially disastrous situation turn in to a "yes we can make this work for everybody" was a true Godsend! Well done guys, cannot recommend you highly enough!
John · 8 June 2018
★★★★★ 5/5
GoogleSo far as we’re concerned, Russell Collins is Ealing’s default estate agent. Ray in particular constantly defies the profession’s stereotype by having honesty, integrity and a genuine commitment to his clients’ needs. We have bought and sold 3 properties through Ray: he has helped make the experience as painless as possible!PositiveResponsiveness, Quality, Professionalism, Value
John · 25 August 2022
★★★★★ 5/5
GoogleBest in class local estate agents with an excellent knowledge of the area that online agents can never ever match.
They have turned around a rather difficult sale and managed the whole process quite efficiently with frequent communication.
They have also allowed us to view the property multiple times as we had to do rigorous planning and buy everything new in advance.
Five stars to Ray and Mandy !!
Uğur · 8 June 2018
★★★★★ 5/5
GoogleWe have had an excellent service and interactions with Ray both on buying and subsequently selling our property.always pleased with professional and supportive highest quality customer service and local long term experience sound advice leading to a smooth and speedy transaction. Would highly recommend as local estate agents
Stephan · 7 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
