Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been very impressed with Russell Collins in the process of purchasing our new house. Ray showed us around the property and subsequently dealt with our transaction. From the very start Ray showed exceptional local knowledge, was down to earth and very honest and genuine. Ray was always a pleasure to deal with, very responsive to our calls/queries and kept us informed every step of the way. We had every confidence in Ray and his team and trusted him throughout. Thanks Ray!
Jane · 14 December 2025
Agent replied · 14 April 2026
Thanks Jane so much for your kind words.
★★★★★ 5/5
GoogleWe recently sold our property with Ray at Russell Collins and couldn't have been happier with the efficient and personal service that we received.
The buyer's solicitors were a little tricky to work with but Ray was on hand at every step of the way to answer their many questions and concerns and also to keep us informed and more importantly calm through the process.
While some estate agents seem quite impersonal and also robotic, Ray is very approachable and you feel as if he is a friend that is 100% on your side. We definitely asked him a LOT of questions throughout the process and he was always quick to respond with his thoughts or an answer.
Ray also went above and beyond to help push the sale along and as we were selling remotely (we live abroad) he even collected mail and meter readings for us from the property. It's the small things like that which make Ray and Russell Collins stand out and I would definitely recommend them to anyone wanting to buy or sell in their catchment area. 5 STARS! *****
James · 21 December 2024
Agent replied · 27 December 2024
James. Thank you so very much for your kind words. It's so good of you to take the time and trouble to send over such a lovely review. I must say you have hit the nail on the head about the little 'extras' that we do. They seem to make us stand out, simple though they are. Thanks again. All the best Ray Upcraft.
★★★★★ 5/5
GoogleWe recently sold our flat in Ealing and had the absolute pleasure of working with Ray Upcraft from Russell Collins. From start to finish, he went above and beyond to make the entire process smooth and stress-free. His professionalism, deep market knowledge, and commitment to getting the best result for us was evident at every step.
Communication was outstanding, he kept us updated regularly, answered every question promptly, and offered honest, practical advice that made a real difference. When unexpected challenges arose, Ray handled them swiftly, ensuring the sale stayed on track. Thanks to his hard work and persistence, we achieved a fantastic outcome.
We couldn’t recommend Ray highly enough to anyone looking to sell their property in Ealing or the surrounding areas.
Troy · 14 December 2025
★★★★★ 5/5
GoogleWe had a bit of a tough time due to our buyers pulling out at the point of exchange, however Ray and his team pulled together and organised an open day for the following week with an acceptable offer to follow meaning we did not miss out on …
Anna · 14 August 2025
Agent replied · 14 April 2026
Thanks Anna, so much.
We're not ones to give up easily. And thanks for your patience whilst 8 months' + pregnant!
★★★★★ 5/5
GoogleRC, especially Mandy and Ray, were absolutely fantastic from start to finish of buying a flat. I was a first time buyer so the whole process was initially quite daunting, but Mandy helped massively with working out what my requirements actually were and was great at putting up with my uncertainty and inexperience with the process. Their huge knowledge of the local market was incredibly useful throughout, as was their openness about what sellers were expecting. After the offer and even completion they have continued to be massively helpful, including passing on questions to the seller and recommendations for local solicitors and tradespeople.
Overall I would thoroughly recommend Russell Collins to anyone looking in the area.
Edward · 6 November 2023
Agent replied · 24 August 2024
Thanks Edward, so much.
★★★★★ 5/5
GoogleHouse moving can be so stressful, our experience was certainly frustrating but Ray worked really hard to ensure that everything from his buyers side of the exchange process was communicated effectively with transparency, through to completion.
Russell Collins are such an approachable, local and friendly EA who are refreshingly honest and open. Without Ray’s knowledge or advice we would have found the entire exchange process with all its pitfalls so utterly unbearable. Thank you Ray for letting me vent!
We bought our first flat with RC 13yrs ago and had no doubt in returning to them to sell it!
Jo · 30 October 2023
Agent replied · 27 November 2023
Jo, thanks so much for a lovely review. See you in 13 years' time!!
★★★★★ 5/5
GoogleTruly outstanding service from the whole team at Russell Collins, but in particular Ray Upcraft, who made us feel at ease throughout the whole process - frequent and clear communication, honest advice from their vast experience in the industry, and the sense they were continually fighting for you and on your side.
The most important thing for me was the open lines of communication, and the feeling I could speak to Ray or the team at any time. More often than not, I wouldn't need to chase, because Ray and the team are so on top of things, so they've already emailed you an update anyway!
The process for buying/selling/renting property is usually a headache, mainly (in my experience at least) due to cowboy estate agents and the constant bluffing and dishonest sales tactics - but this was genuinely never the case with Ray and the team. Would highly recommend for a smoother, more professional, and quite frankly honest experience without the bull****
Jonny · 2 September 2023
Agent replied · 2 October 2023
So glad that we got there. Never in doubt!
Thanks for your patience and kind words. Makes it all worthwhile
★★★★★ 5/5
GoogleHaving bought my house through Russell Collins 28 years ago, they were an obvious choice when it came to selling. They did not disappoint. From first contact to finalising the sale Ray, Perry and the team were professional, quick to respond and kept me updated. Their local knowledge is second to none. I highly recommend.
Alison · 3 November 2024
Agent replied · 10 November 2024
Thanks Alison. Repeat business is our lifeblood, even 28 years on!!
★★★★★ 5/5
GoogleRay and his team worked tirelessly to sell my house. It was up and down all the way and we finally got there in the end. I got the flat I wanted. Thanks Russell Collins and all of his team.
Barbara · 28 April 2025
Agent replied · 14 April 2026
Hi Barbara. Thank you so much. As you would have noticed, I do not give up easily!!
★★★★★ 1/5
GoogleSpotted Ray actively trying to sell the house 3 weeks after we had a sale agreed. Slow to put sale agreed online and put a for sale sign up after agreeing the sale. Zero trust and seems to think it’s a game to play with people’s life savings. Very unprofessional. However Mandy was really nice and professional but unfortunately seemed to be overruled when dealing with us which was disappointing.
Rex · 2 September 2023
Agent replied · 2 October 2023
As always there are 2 sides to any story which you 'conveniently' forgot to mention. You requested a £20,000 price reduction . We had another offer which was higher than yours from day one but we went ahead with you and your partner as you seemed, at the time, very transparent. That couple contacted me the day of your £20,000 reduction request to say their folks were in town and I thought it in the best interest of the client whose Uncle had died, so to show them again. The client was very happy that I had protected her interest and sent me a lovely review at the end. My colleague, Mandy, then continued to show you the property countless times, making the owner very nervous but we did so to try and be helpful, which you fail to appreciate. Although it may not appear like it to you, we run a very tight, honourable ship here and I am at the forefront of all that goes on and won't hide. I guess all of our reviews cannot be 5 star, which is a shame, but we always do what's best for the client. You also forgot to add that you did get a price reduction albeit not £20,000 purely on my advice that I gave the client. Many an agent would not have given you a 2nd chance and gone straight ahead with the highest bidder. You mentioned in an email that ''We've had bad experiences in the past with other agents (that we won't mention) so we're a bit paranoid now lol''. Please do not tar us all with the same brush.
★★★★★ 5/5
GoogleI had the pleasure of working with Paula during my search for a rental property, and her support made all the difference. From the beginning, Paula went above and beyond to understand my family’s needs and our particular situation. She was incredibly patient, knowledgeable, and always kept our best interests in mind.
Paula's responsiveness and attention to detail made the entire process so much easier. She guided us through each step, from selecting properties that met our criteria to negotiating terms. Thanks to her dedication, we found the perfect place, and everything went smoothly. I highly recommend Paula to anyone looking for a dedicated, professional agent who truly cares about her clients.
Ganbat · 3 November 2024
★★★★★ 5/5
GoogleFantastic agents, genuinely cared about me as a buyer and really did help me to find the right property. The service could not have been better, they genuinely are on top
of their game. My agent Mandy was truly fantastic, she is just amazing and honestly could not have done more to help!!
I would give more than 5 stars if possible!!
Sanjay · 18 September 2023
Agent replied · 2 October 2023
Sanjay, many thanks for this, it's so nice when people show their appreciation in such a way.
★★★★★ 5/5
GoogleIt was great dealing with the Russell Collins team on our recent property purchase. Jess in particular was excellent - she was friendly and responsive, and calmly kept things on track. We really appreciated all of her hard work on the transaction. Ray was also extremely helpful.
Alexander · 25 June 2024
Agent replied · 24 August 2024
Thanks so much. It's much appreciated.
★★★★★ 5/5
GoogleGreat experience with Ray and Perry during a flat purchase last year! Both were very helpful with progressing the transaction, as well as professional and personable.
Zoe · 14 February 2026
★★★★★ 5/5
GoogleDedicated, trustworthy and generally amazing, Ray was as invested in the sale of my flat as much as I was. Nothing was too much trouble. I've moved out of area now, but would 100% recommend Russell Collins to anyone looking to buy/sell in the area!
Alexandra · 26 May 2024
Agent replied · 24 August 2024
Thanks Alex for your kind words.
And thanks for coming back to us 15 years on!
★★★★★ 5/5
GoogleThe team at Russell Collins did everything they could to help us move into our new home before the festive break. It wasn't looking likely with less than 2 months to make it happen but Ray and Perry pulled out all the stops to help us exchange in record time. Responsive, supportive and available throughout the process, we're grateful we chose to buy our home through Russell Collins!
Derek · 14 March 2026
★★★★★ 5/5
GoogleCannot recommend Dean and the team at Russell Collins highly enough. They let and managed our flat for 7 years. We live in the north west and Dean took all the stress out of being a landlord and far away from the property. Always there at the end of the phone. Quick to respond to any issues at the property and always recommending great solutions. Don’t look any further if you are looking for a professional, honest and friendly agent!
Liz · 27 January 2024
★★★★★ 5/5
GoogleSimply the best estate agent in London. We rented through russell collins and throughout the process (viewings, check in, maintenance, check out) they were supportive and professional. After 12 years of renting in London, with horrendous experiences with estate agents, it was refreshing to work with the Russell Collins team who were knowledgeable and genuine. In particular, Paula was our main contact and was amazing and very responsive.
If I was staying in Ealing, I would use no one else for renting, buying, or selling.
Sarah · 28 October 2023
★★★★★ 5/5
GoogleI recently purchased a property through this estate agent and had an exceptional experience. They were incredibly patient and helpful throughout the entire process. Their approach to negotiations was serious and straightforward, unlike the tactics I've encountered with many others. Their professionalism truly stands out, making them highly recommended for both buyers and sellers. A special thank you to Jess for her outstanding support and dedication.
Eliana · 25 July 2024
★★★★★ 5/5
GoogleRay has helped us buy and sell properties over decades. Initially we were impressed with the local knowledge, realistic valuations and experience so we kept coming back. But it's when problems arise that he really shines. Our most recent sale was particularly stressful and it was a blessing to have Ray to guide us through it. The most important of all, he has one characteristic that is not always associated with the industry: integrity!
Marija · 14 November 2025
★★★★★ 5/5
GoogleHave worked with Russel Collins twice now. Good experience both times for buying and selling.
Suzannah · 14 February 2026
★★★★★ 5/5
GoogleIt's been such a pleasure working with Mandy and Russell Collins! Mandy has been a fantastic support from the moment she showed us properties and quickly understood what we were looking for. Once we found a property we really liked and decided to put an offer on, Mandy held our hands and was on deck throughout the entire process and the ups and downs inherent to a property purchase.
As first time buyers, having her support has definitely made the experience much smoother and it was just really nice to see how genuinely happy for us she was once we completed.
Ray did quite a bit of heavy lifting in the background, too, which really demonstrates how professional the team at Russell Collins is, and how they really try to ensure that ultimately both parties involved in the sale/purchase are satisfied.
Sophie · 20 July 2023
★★★★★ 5/5
GoogleI had recently bought a property via Russell Collins. I had an excellent interaction with Jess and Ray, who gave me a lot of useful advice and support throughout the buying process. They explained the process clearly which is really helpful to me as a first time buyer. They had a very in-depth understanding about the market and local area. They gave prompt reply and always there for advice and guidance. There was a small hiccup during process but the team reacted quickly and gave a perfect solution to both buyers and sellers. After completion the team also provided me some great supports, which I believe you wouldn’t get such service in other estate agencies.
Thanks Jess and Ray! it was my pleasure working with you and I would definitely recommend Russell Collins to everyone.
Stan · 17 May 2023
★★★★★ 5/5
GoogleIt's always refreshing to hear about exceptional service, and it sounds like Russell Collins Estate Agency truly stands out from the rest! As someone who has rented multiple houses in London over the past decade, I've had my fair share of experiences with estate agencies, and it's clear that Russell Collins has exceeded your expectations in every way.
From the helpfulness and professionalism of Paula, Dean, and the team to the care and kindness they've shown to my partner and I, it's clear that Russell Collins values their clients and goes above and beyond to provide excellent service. And even after we moved on from renting and bought your own flat, they've continued to impress with their thorough their and genuine warmth.
It's rare to find an estate agency that consistently provides such exceptional service, and it's clear that Russell Collins is a cut above the rest. If you're looking to rent a house in London, it sounds like you can't go wrong with this fantastic agency. So don't hesitate to reach out and experience the same top-notch service that has made such a positive impression on you!
Thank you, Paula, Dean and the team.
Andre · 8 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
