Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just exchanged contracts both to sell our house and buy our next house through Robinson Jackson in Sydenham. From the first valuation with Rob, through to the viewings with Byron and Jay, and the progressing service with Saphire , we have been extremely happy with their service throughout. We found them all to be very professional, knowledgeable about the local market and hard working. Rob, Byron and Jay were very dedicated to getting us the right buyers and finding us our new home. Saphire made sure that from offer to exchange, everything ran smoothly and was always available to speak with us and chase solicitors regularly on our behalf. She really went above and beyond. We don't plan to move on again now for quite some time, but when we are ready we will most certainly return to sell our house through Robinson Jackson again!
Aislinn · 29 July 2019
Agent replied
Dear Aislinn
Thank you so much for your kind words, we really appreciate it. It has been an absolute pleasure dealing with you. We wish you and your lovely family every happiness in your new home.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThe team worked really hard to get our sale pushed through. We had multiple problems, such as needing workmen at the flat, which was vacant and far from where we lived, and deals falling through due to the financial climate. Saphire was particularly excellent, communicating well and offering advice. Big effort all round, and completed thanks to their support.
D · 31 March 2023
Agent replied · 30 March 2024
Dear Daniel,
Thank you for taking the time to review our service and for your wonderful comments. The team are so pleased that we managed to get your property sold and worked through the problems. We are always happy to help and thank you for your custom. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThank you so much for everything you all did to ensure that our house sale went through so smoothly! We were helped every step of the way and nothing was ever too much trouble - from Jay securing the offer right through to completion. Saphire was fantastic in keeping us informed and steadying our nerves when needed. I would thoroughly recommend Robinson Jackson as great estate agents!PositiveResponsiveness, Quality, Professionalism, Value
Annabel · 25 August 2021
Agent replied · 30 March 2024
Dear Annabel,
Thank you for taking the time review our service. The team are so happy to read your comments. We are so happy that your sale went through so smoothly! Glad that our sales progression facility helped you steadying your nerves. We wish you all the best and thank you for your custom.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThe team are professional, helpful and proactive with attracting clients.
I originally bought my flat through Robinson Jackson 8 years ago and, after trying a couple of other estate agents this time round, returned to them.
From start to finish the process with Robinson Jackson has been smooth with Saphire, the sales progressor, being worth her weight in gold when handling the solicitors and other estate agents further up the very long chain with delay after delay. She helped keep me sane!
Highly recommend this company and would use them again if I wasn't heading out of the area.
Thank you so much for your help
Catherine · 22 September 2024
Agent replied · 22 October 2024
Dear Catherine,
Thank you for taking the time to review our service. The team are so pleased to hear your feedback. Thank you for coming back to us. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleExcellent service from Robinson Jackson.
The team were professional, responsive and supportive throughout the sale of my …
Jeff · 22 June 2026
Agent replied · 22 August 2026
Dear Jeff,
Thank you for taking the time to review our service at Robinson Jackson Sydenham … More
★★★★★ 5/5
GoogleThe flat has great potentials and could offer a perfect opportunity to invest
Roberto · 22 July 2026
Agent replied · 22 August 2026
Dear Roberto,
Thank you for taking the time to review our service at Robinson Jackson Sydenham.
We appreciate your positive comments and are pleased to hear that you recognised the property’s potential as an investment opportunity. We hope you found the viewing informative, and if we can be of any further assistance with your property search, please do not hesitate to get in touch.
Robinson Jackson Sydenham
★★★★★ 5/5
GoogleRobinson Jackson staff were friendly and efficient 🙂 …
Isla · 15 August 2026
Agent replied · 22 August 2026
Dear Isla,
Thank you for taking the time to review our service at Robinson Jackson Sydenham and for your kind feedback.
We are delighted to hear that you found the team friendly and efficient. Providing a professional and helpful service is always our aim, so it is wonderful to know that you had such a positive experience.
We greatly appreciate your feedback and wish you all the very best for the future, in your new home!
Robinson Jackson Sydenham
★★★★★ 5/5
GoogleWe had an excellent service from Simon, Saphire and the team when selling our flat. …
Teresa · 13 April 2025
Agent replied · 31 August 2025
Dear Teresa,
Thank you for taking the time to review our service and sharing your experience. We're delighted to hear that the team were able to support you throughout the … More
★★★★★ 5/5
GoogleWe were first time buyers and only have positive things to say about our experience. The offer process was handled professionally, and once agreed Saphire the Sales Progressor was invaluable and a great help in keeping us up to date with the process.
She always had time for our questions and kept us in the loop all the way up to completion. Wouldn’t hesitate to recommend!PositiveResponsiveness, Quality, Professionalism, Value
Aarthi · 22 June 2021
Agent replied · 21 June 2024
Dear Aarthi,
Thank you for taking the time to review our service. The team are so happy that you had such a positive experience and that you were happy with our sales progression facility. We wish you all the best in your first home.
Rob Wright
Owner Partner
★★★★★ 1/5
GoogleThe worst experience we’ve had as buyers with any agents in London. The branch manager is rude and pushy, they are uncommunicative (never pick up the phone, which goes automatically to voice mail), and it very much felt as if the process was anything but transparent. Our offer was formally accepted, but we were then gazumped and not given the chance to match the offer or find any way forward. These things happen, but there is a human side to buying a property and Robinson Jackson certainly did not show theirs. It is quite telling how different their approach is with sellers, based on reviews. A rather short-sighted approach given buyers in the area will inevitably become sellers - and we will not use or recommend them based on our experience.
Valentine · 20 August 2024
Agent replied · 24 August 2024
Dear Valentine
Thank you for taking the time to review our service.
To clarify, I am the branch owner and we have never spoken before.
I have had a look at the file. We had multiple offers on the property and the owner decided to proceed with a cash buyer that was at a higher amount than your offer. You were informed that there was another offer on the table. We are duty bound to put all offers forward to sellers and we take all obligations seriously. We have been transparent with you and you were completely aware of the situation.
Having looked at the file we communicated with you fully and kept you up to date on the situation both by phone and email, responding to you in less than 30 minutes on each occasion you requested it.
I am sorry that you found us pushy, you wanted answers within a certain amount of time and you had an offer on another property too. The seller also wanted to know the situation and wanted to act within a certain timescale. We can only let you know the situation. You were aware there were multiple offers on the property and a decision was being made. We had to be clear to give you every opportunity.
We do not give buyers a different service and our repeat business is testament to this. The reviews we receive are not just from sellers, they are from buyers too. We pride ourselves on our service and we take all feedback seriously.
We do appreciate that it is never nice to be unsuccessful in an offer and we are sorry it did not work out for you on this occasion. We had to take the sellers instructions.
We have tried to call you to discuss the matter personally, but to no avail. We have also emailed you a full breakdown of the situation with dates and times for full clarity.
We wish you the best with the other property you are proceeding with and we are sorry you were not successful in securing the property we were selling.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleWe sold our flat in Sydenham in Spring 2021 through Robinson Jackson. From start to finish everyone in the team was very professional and helpful whenever we had queries. Great communications too. Thank you Jay, Byron, Luke, Saphire and Janet, it was really good working with you! I'll definitely recommend Robinson Jackson to anyone thinking of selling.PositiveResponsiveness, Quality, Professionalism, Value
Katya · 25 August 2022
Agent replied · 24 August 2024
Dear Katya,
Thank you for taking the time to review our service. It was really good working with you too! We appreciate your comments and wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleHad a great experience. Very professional and communication was excellent. Made the whole experience manageable.
Kam · 22 June 2026
Agent replied · 22 August 2026
Dear Kam
Thank you for taking the time to review our service and for your kind words. We … More
★★★★★ 5/5
GoogleI really cannot recommend Robinson Jackson enough!
Big thanks to the team, especially Luke, Byron and Jay, for helping me and my partner find and negotiate our first home. And I want to particularly thank Saphire (Sales Progressor) for her amazing service throughout the process, ensuring things kept moving along and maintaining communication between Solicitors, Seller and myself.PositiveResponsiveness, Professionalism
Matthew · 25 August 2022
Agent replied · 30 March 2024
Dear Matthew,
Thank you for taking the time to review our service and your kind words! The team are so happy that we could help you both. We are also glad you found our sales progression facility amazing. We wish you all the best in your new home.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleWe sold our flat in Sydenham in Spring 2021 through Robinson Jackson. From start to finish everyone in the team was very professional and helpful whenever we had queries. Great communications too. Thank you Jay, Byron, Luke, Saphire and Janet, it was really good working with you! I'll definitely recommend Robinson Jackson to anyone thinking of selling.PositiveResponsiveness, Quality, Professionalism, Value
Katya · 22 June 2022
Agent replied · 21 June 2024
Dear Katya,
Thank you for taking the time to review our service. It was really good working with you too! We appreciate your comments and wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleWe had a great experience selling with Robinson Jackson Sydenham. Simon and Byron were incredibly helpful throughout the process. Good communication, friendly and efficient!
Adam · 27 October 2024
Agent replied · 10 November 2024
Dear Adam,
Thank you for taking the time to review our service. The team are so pleased that you found them to be incredibly helpful throughout the process, good communication, friendly and efficient. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleAmazing service from arranging a viewing to exchanging on my first time purchase. Thank you so much to Byron for arranging my viewing, quick and prompt service. Saphire was an incredible asset to a very complex transaction. She was on the ball, friendly, and had very good communication throughout. Robinson Jackson should be considered for your next move.
Alysha · 18 May 2022
Agent replied · 30 March 2024
Dear Alysha,
Thank you for taking the time to review our service and your kind words. The team are so pleased with your comments. We wish you all the best in your first home.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleI bought a flat through Robinson Jackson, handled by Saphire, and she was incredibly helpful, knowledgable, and on top of things. She helped me navigate a difficult conveyancing process as a first-time buyer, and really worked to ease communication between me and the seller. Would absolutely recommend.
Sandra · 1 August 2025
Agent replied · 31 August 2025
Dear Sandra,
Thank you for taking the time to review our service. We appreciate your kind words and recommendation. We're thrilled to hear you were supported so effectively through your first home purchase. Buying your first property can be daunting, especially with a challenging conveyancing process. Wishing you all the best in your new home.
Rob Wright
Owner Partner
Robinson-Jackson
★★★★★ 5/5
GoogleThe Robinson Jackson team at Sydenham were fantastic. The selling process was very straightforward, and we went under offer in a matter of days. I would like to mention Luke in particular, who not only sold our flat but also helped us find our family home. I would highly recommend their services. Very professional.PositiveProfessionalism
Reggie · 22 June 2022
Agent replied · 21 June 2024
Dear Reggie,
Thank you for taking the time to review our service. The team appreciate your comments and are so pleased we were able to sell your flat quickly and help you secure your family home. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleCouldn't speak more highly of Saphire and Byron. Replies to everything were exceptionally quick and considered. Having a separate progress professional was invaluable as I had another property fall through (with a different company) where everything was on the initial agent which slowed things down. I know it was a stressful case for them and I was just so grateful for their speediness and transparency through out. Thank you!
Sarah · 1 October 2024
Agent replied · 22 October 2024
Dear Sarah,
Thank you for taking the time to review our service. The team are thrilled to hear that you found them to be quick to respond. We are glad you found our prgression service invaluable. We overwhelmed with how quickly this sale went through for you and we wish you all best in your new home.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThe sales team at Robinson Jackson have been professional, friendly and helpful at all times during our house purchase.
Saphire, the sales progressor worked tirelessly to get us to the point of exchange. We complete next month and can't thank everyone enough.
Would highly recommend Robert, Byron and Saphire to anyone in the area looking to make their next move!
Isabela · 29 July 2020
Agent replied
Dear Isabela
Thank you for your review and kind words, the team are very grateful. Good luck with the refurbishment, we wish you every happiness in your new home.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleRecently completed a purchase with Robinson Jackson and absolutely delighted with the service. Against all odds, we beat the stamp duty tax and we are so grateful to Saphire who made sure everyone in the chain kept moving and we were always informed of anything going on. Absolutely brilliant thank you!
Sarah · 13 April 2025
Agent replied · 13 April 2026
Dear Sarah,
Thank you for taking the time to review our service. We're so pleased to hear that you're happy with the service and that we could help you beat the stamp duty … More
★★★★★ 5/5
GoogleExcellent service from house viewing to progression to finally getting the keys! The whole team is amazing. Shout out to Saphire who has helped me so much with progression and getting things done!
Chun · 30 November 2023
Agent replied · 30 March 2024
Dear Ming,
Thank you for taking the time to review our service. We are glad you were happy with the service. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleThe whole team at the Sittingbourne branch have been extremely helpful and understanding whilst trying to move my elderly mum.
The group WhatsApp chat was really convenient and you felt like there was continuous support.
From the initial introduction to put mums house on the market right through to final push to exchange we were fully supported. Would highly recommend. You won’t get a better service elsewhere!
Sarah · 23 August 2024
Agent replied · 29 August 2024
Dear Sarah,
Thank you for taking the time to review our service. We are glad you found the team to be extremely helpful and understanding and that you found the WhatsApp chat convenient. We wish you all the best.
Rob Wright
Owner Partner
★★★★★ 5/5
GoogleFriendly and reliable
Carlington · 22 June 2026
Agent replied · 22 August 2026
Dear Carlington,
Thank you for taking the time to review Robinson Jackson Sydenham and for your … More
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