Trusted Agent profile · London
★★★★★
412 reviews across 3 platforms
69 Greenford Avenue, Hanwell, London, W7 1LL
Robertson Smith and Kempson's office in London, at 69 Greenford Avenue, is rated 4.6 out of 5 across 412 reviews on three platforms, including 249 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotNot even a 1 star
Not even a 1 star, been waiting for 3 days to hear back regarding the offer we made. very unprofessional! wasted our time and acted like they don't care and it was not our fault that the landlord has not replies but for sure they were not honest with us regarding what was going on! I would not recommend them to anyone!
5/5
GoogleJonathan has always giving me honest and trustworthy advice. Happy to go above and beyond to help and works past 5:30pm in the evening unlike other agents in the area.
Dear Richard, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hanwell Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleFabio, one of the best agents I have worked with. A man of honour, integrity and professionalism in a world full of snakes.PositiveResponsiveness, Quality, Professionalism
Dear Tajinder, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotHad a fantastic experience buying…
Had a fantastic experience buying through Robertson Smith &Kempson the entire team were an absolute pleasure to work with thank you
Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant service from start to finish!
Dear Lorin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFantastic service
Fantastic service, was always available and worked very efficiently in helping me and my fiance purchasing our first house together.
Dear Jack, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat Great Team specially MARC
Dear Pan, hank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI received a great service from Angelina
I received a great service from Angelina. It was the best service I have ever received here in London.
Dear Wagner, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Trustpilotsuperb customer service
Fantastic team, superb customer service.Thank you helping us to find the right property, and your support in buying process.
Dear Dash, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmar and his colleagues have been absolutely fantastic, they have helped us through the entire process, from viewing to completion. Strongly recommended!PositiveProfessionalism
Dear Alessandra, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotRSK Ealing Broadway's Michael is the BEST!
We are lucky to find Michael as the BEST property agent we have ever met so far. We really want to show our deepest appreciation for his past months' professional follow-up and service. His colleague Domnick and all the teammates are super as well, swift and accurate response.
5/5
GoogleStuart helped guide a not always easy purchase across the line with determination and professionalism.
Dear Paul, I was delighted to read the comments in relation to our Hanwell office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotMichael helped me with the sale of my…
Michael helped me with the sale of my house and he has been a pleasure to deal with. The sale was a complicated one; yet Michael handled everything with the professionalism at all times. I would have no hesitation in working with RSK again in future.
5/5
TrustpilotGreat service ..
Great service ... got it all sorted within a few days
Dear Jan, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWhat a fantastic service by RSK and in…
What a fantastic service by RSK and in particular, their hard-working agent Jonathan. He really listened to what we were looking for which resulted in us buying our dream home. He was there to guide us through the whole process making our lives a lot easier. We can’t thank him enough!
5/5
TrustpilotThe team at RSK are exceptional
The team at RSK are exceptional. They helped us at all stages of the purchase, even after we moved in. Whatever the negative perception is of estate agents, this team stands apart from that stereotype. Certainly would do business with them again.
5/5
TrustpilotExcellent
Excellent professionalism in helping us buying our current house.
Thank you for taking the time to leave us a 5* review. We wish you all the best in your new home. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleThey are very quick and effective. Thanks for your service
Dear Serkan, Thank you for your kind words regarding our Hanwell office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
TrustpilotVery pleased with RSK’s work
Very pleased with RSK’s work, Jonathan’s a hard working agent, always working for the seller to achieve best price. We would definitely work with them again. They worked really hard to get us the best possible offers on the table, giving us regular and detailed feedback from visits.
5/5
TrustpilotAbsolutely amazing service from Carla…
Absolutely amazing service from Carla in the Acton branch, we can’t thank her enough. Communication was second to none and she really made the whole process so much easier than previously experienced with other estate agents. Highly recommend.
5/5
TrustpilotProfessional
We had great experience with one of the Estate Agents Anjali Chopra.She was professional, friendly and genuine.The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.
5/5
TrustpilotI had the best experience looking for a…
I had the best experience looking for a flat with Carla and I couldn't recommend her enough when looking to find your dream property. She was very professional and helped me through every step of the process
5/5
TrustpilotI sold many properties in my life
I sold many properties in my life, but this agent is one of the BEST I ever dealt with!!!Highly recommend if you REALLY want to sell your property. 10 out of 10 for everything.. Thanks guys. Xxx
4/5
TrustpilotI’m very happy to recommend RSK Ealing
I’m very happy to recommend RSK Ealing. The agents Duncan and his colleagues are professionals. Quick response and good communication. They listen to our criteria and needs. The team always try to find good options for us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Robertson Smith and Kempson, London won Gold.
