Trusted Agent profile · London

Robertson Smith and Kempson London reviews

★★★★★ Excellent

953 reviews across 2 platforms

1 Central Buildings, The Broadway, London, W5 2NT

Part of Robertson Smith and Kempson, see every office.

Robertson Smith and Kempson's office in London, at 1 Central Buildings, is rated 4.7 out of 5 across 953 reviews on two platforms, including 790 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

790

Reviews on Google

This office

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163

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Chetan · 24 August 2022

Agent replied · 23 August 2024

Dear Chetan, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Riccardo · 24 August 2022

Agent replied · 23 August 2024

Dear Riccardo, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Gaurav · 24 August 2022

Agent replied · 23 August 2024

Dear Gaurav, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Houman · 24 August 2022

Agent replied · 23 August 2024

Dear Houman, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Faranak · 24 August 2022

Agent replied · 23 August 2024

Dear Faranak, Thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Rating only, no written review.

Pawel · 24 August 2022

Agent replied · 23 August 2024

Dear Pawel, Thank you leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

Rating only, no written review.

Pelin · 24 August 2021

Agent replied · 23 August 2024

Dear Pelin, Could you email me directly as we would like to discuss why you have left a 1 Star rating. We do not have you registered as a customer of ours, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Onur · 24 August 2021

Agent replied · 23 August 2024

Dear Onur, Our records do not have you registered with us. Please contact me directly with details of any complaint you may wish to raise so that we can take this up with the office. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Egemen · 24 August 2021

Agent replied · 23 August 2024

Dear Egemen, Please could you supply me with further details as to what this relates to as I cannot find your details on our records. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Hayrettin · 24 August 2021

Agent replied · 23 August 2024

Dear Hayrettin, As you are not registered on our database, please contact me directly as we would like to discuss any issues you have had with our office. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Ilona · 24 August 2021

Agent replied · 23 August 2024

Dear Illona, I am sorry to see that you are unhappy with our RSK Ealing office and if you like to contact me directly with the specifics of any complaint and your address, I will ensure that this is looked into by the Director of the office. Currently I am unable to locate any record for your as either a customer or client of ours. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Sam · 24 August 2021

Agent replied · 23 August 2024

Dear Sam, I am sorry to see that you have left our Ealing office a 1 star review and they will be in touch with you to discuss your concerns further. Kind regards, Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Kushal · 24 August 2021

Agent replied · 23 August 2024

Dear Kushal, I understand that you have been speaking with Molly from our Ealing office in relation to the end of your tenancy and I hope she will be able to rectify this amicably for you. Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Mert · 24 August 2021

Agent replied · 23 August 2024

Dear Mert, I am concerned to see that you have rated our Ealing office a 1 star. Our records do not have you registered with us, please contact me directly with any details of your complaint, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Elif · 24 August 2021

Agent replied · 23 August 2024

Dear Elif, Our records do not have you registered with us. Please contact me directly with details of any complaint you may wish to raise so that we can take this up with the office, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Cengiz · 24 August 2021

Agent replied · 23 August 2024

Dear Cengiz, I am disappointed to note your 1 star rating. Please contact me as a matter or urgency as I cannot locate your details on our database, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Durmus · 24 August 2021

Agent replied · 23 August 2024

Dear Durmus, As you are not a registered client or customer of ours as far as I can see, please contact me directly as we would like to discuss any issues you have had with our office, md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

1/5

Google

Rating only, no written review.

Emel · 24 August 2021

Agent replied · 23 August 2024

Dear Emel, I am disappointed to note your star rating. Please could you contact me directly with further information as I have been unable to trace any record of you on our database. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team

4/5

Google

Rating only, no written review.

Olena · 24 August 2021

Agent replied · 23 August 2024

Dear Minecraftik, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

4/5

Google

Rating only, no written review.

Silvia · 24 August 2021

Agent replied · 23 August 2024

Dear Silvia, Thanks for the great four star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Marco · 24 August 2021

Agent replied · 23 August 2024

Dear Marco, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Marianna · 24 August 2021

Agent replied · 23 August 2024

Dear Marianna, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards Sarah Tranter Customer Relations Team

5/5

Google

Rating only, no written review.

Shaun · 24 August 2021

Agent replied · 23 August 2024

Dear Shaun, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Rating only, no written review.

Leo · 24 August 2021

Agent replied · 23 August 2024

Dear Leo, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. Kind Regards, Evie Fisher Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Robertson Smith and Kempson's Google reviewsLeave Robertson Smith and Kempson a review

Questions about Robertson Smith and Kempson London

Has Robertson Smith and Kempson won any awards?

Yes. Robertson Smith and Kempson won Platinum in The Trusted Agent 2026 awards.

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