Trusted Agent profile · London
★★★★★
643 reviews across 2 platforms
108 Maltings Place, Tower Bridge Road, London, SE1 3LJ
Right Now Residential's office in London, at 108 Maltings Place, is rated 4.4 out of 5 across 643 reviews on two platforms, including 518 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Right Now Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBrogan has been wonderful in helping us with our flat hunting - extremely helpful, lovely and professional at every stage. She really stands out as someone who cares about her work and puts her customers first.
We are so glad you had such a positive experience with us, Lucy!
1/5
TrustpilotPLEASE STAY AWAY
PLEASE STAY AWAY. If one person reads this and take my advice, it's enough. They are the worst and most unprofessional agent on the market. From day one we had numerous issues with them, they took several months to sort out issues, some of which were incumbent and even if they were health and safety issues they didn't care. Our tenancy renewal was one of the most shocking processes I have ever experienced. Put it this way, they have no issues with increasing your rent up to 40% just to get you out and serving you with Section 21 with no communications. They will also try to hold onto your deposit with claims that are simply not in your tenancy agreement. They have caused numerous issues it to all our previous neighbours, it is shocking. Their high staff turnover make the experience even more enjoyable. My advice is no matter how nice the rental place is, AVOID THEM, they should be not allowed to operate in the market. Thankfully we now have a new agent, who are a breath of fresh air in comparison.
It was disappointing to receive your feedback Greg and we understand that there was some complexity regarding the unsuccessful renewal discussions. We are agents appointed to act on behalf of client instruction. The team are now doing their best to reconcile your outstanding account to complete your departure. We are pleased that you are happy with your new arrangements and wish you all the best in your new home.
5/5
GoogleGot studio at Antigallican. Such a nice place to live in London and explore the city. All thanks to Donovan 💯 such a nice, helpful and professional person. All the best man. Really appreciate that !⭐️ ⭐️⭐️⭐️⭐️ …
We are delighted you love your new home so much!
5/5
GoogleEverything ran so smoothly during the process and was handled with utter professionalism. Both the agent Brogan and the lettings administrator Tsion were fabulous and so helpful during the whole process. I 100% recommend Right Now Residential !!
Thanks Sara. Delighted you’re happy with the service the team have provided.
1/5
GoogleI had a highly disappointing experience with Right Now Residential. From the moment we decided to rent a property through this house agent, things took a turn for the worse. Our troubles began as soon as we paid the holding deposit for our chosen property. At this point, we requested the tenancy agreement, a standard and crucial document in such transactions. However, we were met with unresponsiveness and a significant delay. The agreement was only provided to us on the listed tenancy start date, which was not only inconvenient but also left us feeling uncertain about the entire process. Our grievances didn't end there. After two years of tenancy, we decided to move on and requested the return of our security deposit and advance rent, as any tenant would rightfully do. Unfortunately, the agent's unresponsiveness persisted, and we were left in the dark. Despite our multiple attempts to communicate and rectify the situation, we received no response from the agent. It wasn't until the property management team intervened and persistently followed up on our behalf that we finally managed to get the deposits and rent back. However, this process dragged on for an excruciating three months, causing us unnecessary stress and financial strain. Our overall experience with Right Now Residential was nothing short of a nightmare. Their lack of communication, delayed responses, and apparent disregard for tenant concerns made it clear that this agent does not prioritize the well-being of those they serve. I would strongly advise anyone looking for a reliable and responsive house agent to steer clear of Right Now Residential. Our experience was marred by constant frustration and uncertainty, and I wouldn't wish this ordeal on anyone else.
Hi Chuck. We are sorry to hear of your experience with our company. We try and do our best and clearly in this instance something fell short of our usual high service standards and response times. If anything remains outstanding or you wish to speak to a member of the team, please contact us on 020 3002 2650 or info@rightnowresidential.co.uk
5/5
GoogleTo be honest my journey did not start well with Right Now Residential. Had so many problems with my flat. However, Billie Allen is the nicest person and she literally does everything to help about those issues. 5 stars for being very approachable, very responsive and very kind.
Thanks for taking the time to leave a review, Ahmet. We are so pleased you’re happy with the service that Billie provided and hope you continue to enjoy your home.
5/5
GoogleHad a really smoth and fast moving in process. Thanks to Chloe, Fatima and Remy for excellent, friendly & efficient process.
4/5
GoogleTanveer was very enthusiastic to update about all the queries. Excellent service and very grateful for being patient and answering all the questions. Would definitely recommend to anyone looking for a straight forward letting service. 👌 …
Delighted you’d recommend us - we value your feedback
5/5
GoogleTanveer has been helping us with a property we’re looking at and he’s been amazing so far, so nice and easy to speak with. Really helpful answering all my questions. So thank you so much Tanveer :)
Thanks for taking the time to leave a review!
5/5
TrustpilotChloe was super helpful and…
Chloe was super helpful and proffesional, always being tolerant to my sometimes stupid questions! Calmly explained everything to me along the way. Thanks Chloe!
Thanks for a lovely review!
1/5
GoogleAvoid moving into a property managed by Right Now Residential - their level of support in dealing with issues is dreadful, and dealings with their colleagues can be frustrating and often rude. At the end of tenancy they will pull every trick in the book to take your deposit and made the experience as difficult as possible.
Dear Josh, thank you for taking the time to share your recent experience with Right Now Residential. We have read your review with interest and concern and are sorry to hear that you feel you have had an unsatisfactory experience. Please send us an e-mail at customercare@rightnowresidential.co.uk for us to investigate this matter further and assist you accordingly.
5/5
GoogleVery helpful agent! They are always there to help. Very appreciate it especially Chloe and Mariam who helped me a lot during my flat move!
Thanks for a lovely review, Luyao!
5/5
TrustpilotMy new home is just perfect and the…
My new home is just perfect and the tenancy process was smooth sailing thanks to Mariam Fayad…
Hi Rakesh, thank you for your wonderful review. We pride ourselves on exceptional service and are delighted to hear that your experience has been a great one. We look forward to sharing your review with the team and Mariam in particular!
5/5
GoogleMe and my partner are very pleased with our new property, and a big thank you to Chloe for guiding us through the whole process, and being ever so helpful!
Thank you, Alina!
5/5
GoogleJust secured my next move! Thanks so much to Donovan who was absolutely fantastic. Always on hand when I needed him and a true professional. It’s a tough market and he’s a credit to the business.
Great to hear! We hope you love your new place
5/5
TrustpilotA big thank you to Noah !
Noah has been great helping me out with the renewal of my contract. A very professional person, taking his job with a lot of care. Thank you!
Thanks for a lovely review!
5/5
GoogleChloe was amazing and efficient with helping my Tennancy agreement get over the line. Always informed and made it easy
Thank you for the lovely review Andy!
5/5
GoogleGreat service, very efficient. Natalie was excellent!
5/5
TrustpilotReliable, trustworthy real estate agent
I can recommend this company as they have good quality service and properties. Chloe and Natalie were very responsive and always ready to help.
Thanks for a lovely review!
5/5
GoogleMariam was extremely helpful and responsive throughout the entire process. She was very professional but friendly at the same time. Made things a lot easier.
Thanks for a lovely review, James!
5/5
TrustpilotSophie is a star
Sophie has been absolutely wonderful. She responds quickly, she knows her properties well, she is willing to spend time helping me understand options. She has entered into the story behind my house search and has really tried to help me. She explained the guarantor system very clearly. She is articulate, professional and empathetic.
5/5
GoogleWe recently sold a property through Right Now Residential and had the pleasure of working with Caroline. Her professionalism, organisation, responsiveness and advice throughout the entire process was faultless. We would highly recommend Caroline to any potential sellers in the area. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you so much Matthew for your lovely review. We sincerely hope you’re enjoying your new home and officially been a home owner!
5/5
TrustpilotBeing in the maintenance industry I…
Being in the maintenance industry I know the struggles and issues that occur when dealing with contractors, tenants and landlords. Communication and initiative is so important and I have worked closely with Alisha at RIGHTNOW residential and can honestly say without her guidance and can do attitude our job would be so much harder. She is an absolute credit to the company and a fantastic property manager.
5/5
GoogleHad a viewing with Brogan on Friday and am happy to say that I found the flat I always dreamt of, which I’ll start renting from end of the month! She tailored her searches so she could show me the very best flat I was after. She did what the other agencies couldn’t and made it easier. And on top of that, a smile on her face during the viewing, which makes everything better. Very reactive on What’s app, very pro, glad I met her!
Thank you for choosing Right Now Residential. We hope you love your new rental!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Right Now Residential, London won Trusted Agent.
