Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely upset with this agency, from the start of the call I got nothing but rude and dismissive staff. They didn’t really know much about the property I was asking for. They seemed to want to dismiss me at the start for some reason? I left to conversation feeling disrespected and treated 110% like a customer they wasn’t interested in helping. Other agencies have asked for more details to find a property suitable for me where this agency was dismissing me from the start. Not trying to sell me the property but giving me down falls of the property. Never have been treated such a way to make me feel this angry to write a review. As I usually don’t write reviews I just felt as a business it’s important to treat all potential clients with respect even if you don’t think you’ll be able to help them. Seriously terrible customer service. I feel to leave names but i won’t.
Katie · 18 June 2019
★★★★★ 5/5
GoogleI would have to say the level of service i received from Residenza was absolutely Brilliant. Honestly every time i contacted Mohamed Bhai he replied me back no matter what time.
Hats off to everyone works at Residenza.
Mohamed Bhai thank you fro everything.
Asad · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 1/5
GoogleThey are really unprofessional. Not communicate. House not ready on time still they push you with lies and constant calls. A nightmare. Don't use them. We rented a house with them and was the worst nightmare.NegativeResponsiveness, Quality, Professionalism, Value
Maria · 17 June 2021
Agent replied · 16 June 2024
Dear Maria,
Thank you for your Google review.
You was interested in taking our commercial property on Clapham Road. Having requested a deposit on numerous occasions in order to go forth with the commercial property we received nothing but your word. The owner thereafter could not wait any longer and went forward with another offer.
Regards,
Management
★★★★★ 5/5
FacebookSara is very professional. Highly efficient, excellent communication. She has been with us every step of the way, she handled everything for us. I would highly recommend her!
Irina · 15 November 2019
★★★★★ 5/5
TrustpilotRezidenza Estate Agents have been…
Rezidenza Estate Agents have been attending to my properties for more than ten years. All the issues relating to tenants and rents have always been dealt with competently. I can rest assured that my properties are in good hands.
Yasmeen · 18 November 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 1/5
GoogleAbsolutely terrible. Rude and arrogant staff, berated by one for calling the Battersea branch accidentally. More checks for renting than a mortgage application, sort yourselves out you halfwits.
Chris · 17 June 2022
Agent replied · 16 June 2024
We're sorry to hear your experience with us was less than amazing. Please reach out to us at 020 8672 7979 so we can understand what happened and how we can improve. We look forward to hearing from you.
★★★★★ 5/5
Googlethanks residenza properties for getting a flat we can call home
they are so professional in their duties and ever ready to help in searching for a property. they are the best property estate agency known in uk.
mensah
Solomon · 18 June 2019
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 1/5
TrustpilotStay Away!
Walked in to the office passing when i was looking for a place in tooting & surrounding areas. The admin was lost didnt know what she was doing, her personal call was more important to her and then i spoke with another person who said the property isnt available.I showed him that its still available on the website and he was rude
Matthew · 23 September 2021
★★★★★ 5/5
Trustpilot5 Stars!
From start to finish, Residenza make the whole process simple and easy. A great team of professionals, who are always on-hand and very friendly. Highly recommend if you are looking to buy/rent a property in London.
Hamza · 1 April 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
TrustpilotA Very Professional Team
A Very Professional Team. Thank you Team Residenza for the fantastic service. Always there to help.
Jitu · 3 April 2021
★★★★★ 1/5
GoogleEXTREMELY BAD experience!! If I could put 0 stars, I would without hesitation. Incredibly rude and condescending in correspondence; literally without an ounce of politeness.This was by far the worst experience I had when looking for housing. Highly unrecommended.
Alvin · 18 June 2018
Agent replied · 16 June 2024
Dear Alvin,
Thank you for your Google review - Can you please confirm which property this in regards to as we have no records of you in our system
★★★★★ 5/5
GoogleJust moved my business in the area. Found a flat with Residenza and amazingly was shown the property in 4 hours and after agreeing was referenced and approved in 48 hours. and handed the keys. Excellent service
Jurat · 18 June 2019
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
TrustpilotResidenza Estate Agents have been…
Residenza Estate Agents have been absolutely fantastic in managing my property portfolio. They have been extremely efficient in communication and management. I have been using Residenza for over 6 years and have never had a single issue. Top class and professional service throughout, very client focused and extremely detailed in their dealings ensuring a great experience from start to finish.
Shoaib · 6 November 2021
★★★★★ 5/5
TrustpilotReliable and efficient
Ive been dealing with Atique since 2019, and more recently Mo and Wasim. Always efficient, professional and transparent. I have no reason to go anywhere else!
Charmagne · 16 July 2024
★★★★★ 5/5
TrustpilotExcellent!!!!
Words are not enough to describe the excellence, professionalism and speed in which Residenza conduct their business. A pleasure to deal with all members of the team and do business with this organisation.
Fkismat · 29 March 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
TrustpilotSeamless rental experience!
Renting with Residenza was as stress free and seamless as a house move can be - all of the agents were extremely helpful and very responsive throughout the process and continue to be on hand to help even after the move in date. I would recommend them to anyone in the area looking to rent or buy! :)
Anabel · 18 October 2021
★★★★★ 5/5
TrustpilotReally good company
Really good company who understand any problems that occur and can sort them.
John · 10 January 2025
★★★★★ 5/5
TrustpilotBest Estate agents I have know
Best Estate agents I have know. The entire team is extremely experienced and always there to help to manage your portfolio's. Extremely talented Management team along with sales and lettings
Bilal · 22 June 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
TrustpilotResidenza - outstanding
Residenza manage, let and assist us with our whole property portfolio and are outstanding in their comprehensive knowledge and proactive approach to Property Management and Agency work.
Selena · 17 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
GoogleResidenza Estate Agents have been Fantastic over the last 6 months that we have worked with them. They have let nd manages many of our properties. Great team and family business which I love. Always helpful and available when needed.
HIGHLY RECOMMENDED COMPANY TO MANAGE YOUR PROPERTIES.
THANK-YOU
Thank you team ResidenzaPositiveResponsiveness, Professionalism, Value
Doctor · 27 August 2021
★★★★★ 5/5
TrustpilotI know Residenza property management…
I know Residenza property management for long time. I also know all members of the company. They all are friendly and helpful towards handling their customers.
Daniel · 18 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 4/5
GoogleResidenza Estate agents have been very helpful and they always keep buyers and sellers informed.
I would recommend them for family and friends. Excellent service!
Keury · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
GoogleExtremely helpful team, genuinely want the best for their clients and they provide great support. Mohammed and Karolina are the best people to have in your corner when you're looking for a great place to live. They're professional, patient and reliablePositiveResponsiveness, Quality, Professionalism, Value
Elijah · 17 June 2022
★★★★★ 5/5
TrustpilotGreat Team
Responsive, professional and accommodating team. They are reliable business partners which gives peace of mind to their clients, recommend them highly.
Asif · 18 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
