Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID RENTING PROPERTIES WHO ARE MANAGED BY RESIDENZA TOOTING AT ALL COSTS. I lived in a property for 18 months and they tried to take 2k from our 4k deposit for absolutely ridiculous reasons (e.g. saying it would cost £180 to paint a mark on the wall that was already there when we moved in). We fought it and the amount got reduced to £340. They are THE WORST estate agents I have ever dealt with, so slow to fix anything that went wrong and they are so rude. Absolute crooks. AVOID.
And in response to your response:
There was absolutely nothing in the contract about changing the names and people moving out and in. If you didn't like it, you should think about putting that in your original terms, not illegally changing it halfway through because you can't be bothered to complete the name changes on the agreement. We also asked for 4 name changes in 18 months, not 8 - another complete lie, and that's not abnormal in a large house of young professional sharers with changing circumstances. The deductions did not equate to £1000, that is a lie. They equated to £340 and I happy to upload that evidence, which means you tried to take us for approximately £1,560 worth of damage that was either there when we moved in or was a complete lie (i.e missing bin from front of house, the bin was there and was photographed). I'm very glad you brought up the stained mattresses as that was one of the biggest costs that was overturned as we had photo evidence that the mattresses were stained on check in - pretty disgusting. I stand firm in that you are 100% the WORST estate agents I have ever dealt with and the fact that you are continuing to lie solidifies my opinion. I didn't move out because I was living with 3 friends and having a great time, I wasn't going to let a slow response for repairs turf me out of what was my home, and that's ludicrous that you would even suggest that. However, if I had known you were going to try and rob us for almost 2k I would have acted differently. Sort yourselves out.
And a big warning to anyone moving into a property managed by them, please please make sure you photograph absolutely everything upon check in otherwise I have no doubt they will do the same to you.
Sarah · 5 August 2024
Agent replied · 26 August 2024
Dear Sarah,
Thank you for your google review,
In the space of 18 months of you residing at the property there were a total of 8 change of sharers. Two of which includes YOU that illegally subleted your room which went against your tenancy agreement and resulted in us serving you with a form 6A to vacate. The £180.00 cost was for multiple dents in the house which required the landlady’s builder to fill in the holes and paint the whole walls, this is not classed as normal wear and tear. The deductions also equated to £1,000 which required further cleaning in the house, broken chest of draws, stained mattresses, filling in the holes and painting over. We used an independent inventory clerk who carried out a check in and check out report. The checkout report did have a tenants liability section. We find it hard to believe that you assume we are the worst estate agents and slow to deal with anything yet you happily stayed in the property for 18 months, if the above comments were true you would of accelerated your 6 months break clause and vacated. We simply requested for you to return the property back in the same condition minus any normal wear and tear.
★★★★★ 5/5
GoogleWe switched to Residenza from another letting agency due to poor communication and a sense that no-one was really looking after the property we were trying to let. When we started using Mohammed this year we wished we had found him earlier. The process was so much smoother than any time before (we have let out a property around 4 times). Administration and communication were great in all ways, you know when the viewings are happening, the outcomes, the admin is faultless - its made it so easy and smooth and Mohammed was such a pleasure to work with. Highly recommended for great service, communication and finding great tenants thank you!
Rachael · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 1/5
GoogleI moved into a rental property only to find out few months after moving in that the lettings manager M. Ismail failed to disclose to me that the property was also on the market to be sold. Unethical knowing this and not telling me before signing lease, moving in and buying furniture for the space. Not illegal, but definitely unethical. Proceed with caution with this company.
Ana · 16 March 2026
★★★★★ 5/5
GoogleThe entire process from viewing to getting keys was completed in just 4 days time. The experience with the agency was great. No hassles or false promises. Mohammad was such a good professional and he kept me informed throughout on each stages and helped complete the process smoothly. I definitely recommend this agency to anyone on the lookout for a new property.
Vijay · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
GoogleGreat service!
One of the best estate agents on high street. Sara was an exceptional agent, honest and genuine advice was given throughout the process, and she even recommended a doner kebab around the corner. I have not found this level of service with over 10 agents that I spoke to during the process. Thank you Sara! ☺️
Highly Recommended!!!
SaaD · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
GoogleI had a great experience with Residenza Properties Tooting Ltd. The team is very professional, friendly, and always ready to help. They made the whole process smooth and stress-free, keeping me updated at every step. Their local knowledge and honest advice really helped me a lot. I would highly recommend them to anyone looking for reliable property services in Tooting.
Bilawal · 16 October 2025
★★★★★ 1/5
GoogleVery rude and no communication skills. The man on the phone was not bothered to even say hello, and hung up on me. I called back confused and he had the same attitude. Avoid.
C · 3 August 2025
Agent replied · 16 April 2026
Dear C A. Kindly let me have your name and contact number. I also need to know who you were speaking to please. Thank you
★★★★★ 5/5
GoogleI had the pleasure to be dealing with the Tooting branch and the lettings manager Mohammed. It’s been six months and it has been completely stress free !
Mohammed was very responsive , attentive and professional. Highly recommended.
Kwok · 17 June 2022
Agent replied · 16 June 2024
Thank you Mr Ho for having trust in Residenza and referring us to your circle of friends and colleagues
★★★★★ 5/5
TrustpilotWe are really happy with the experience…
We are really happy with the experience to move of the house, Yasir has been the best advisor we could have,he is patiently and really attentive with everything we need, I recommend this Residenza agency to everyone if they want to move there is better Place
Celeste · 18 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
Googleamazing service, amazingg people to work with. Always there to help. made or move to our new house so easy and simple.
Many thanks
Suhail · 16 August 2025
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
GoogleAtique and his team in Tooting have done a great job looking after my property for many years and have now helped me to sell it. I highly recommend them!
Shamila · 26 September 2024
★★★★★ 5/5
TrustpilotThank you Suhail for your help and…
Thank you Suhail for your help and guidance. I was being messed around by my agent so much and didn't know what to do. A friend recommended me to Suhail and from the day I met him till now he has been fantastic. Found us fantastic tenants and all the process has been smooth. Thank you again team Residenza and well done and keep the good work up.
Saeed · 17 May 2021
★★★★★ 5/5
TrustpilotHighly recommended as management agent
Atique has been looking after a rental property for us for 5 years now and it has been an amazing service. He is proactive in making the right calls and will only involve us as needed. Highly recommended
AP · 25 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
GoogleAmazing customer service from Residenza!
Wasim has been very professional and extremely helpful throughout the entire process.
Great company, Friendly staff and very efficient.
Residenza offers the most exceptional service and have a wonderful team.
Highly recommended!!
Anisa · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
GoogleBest Family Run Estate agents In South London Tooting and Battersea for the last 18 years
BILAL · 16 August 2025
Agent replied · 16 April 2026
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 5/5
TrustpilotAtique and his team are the definition…
Atique and his team are the definition of professionalism; possessing a great business acumen which reflects in their client feedback 👏
Shakil · 26 November 2024
★★★★★ 5/5
GoogleGreat agency! Great customer service. Big thanks to Muhammad, you are true star, thanks for everything. They made move to our new flat so simple. I would recommend this agency to everyone.
Many thanks
Stan · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
GoogleResidenza Properties Tooting Ltd ,team
was absolutely wonderful. Professional, friendly, knowledgeable, and kept up the communication brilliantly - we felt we were in really safe hands for renting our house. Fully recommend!
Aldi · 16 December 2025
★★★★★ 5/5
TrustpilotFive Star Service Exceptional customer service
Yasir did an amazing job showing me a flat in tooting. He is super friendly and positive which is a great attribute to have. In all I received an exceptional service from him.He was honest about the area as I have a son of 11.He had excellent communication skills, very professional and friendly at all times during our viewing.I would highly recommend Residenza based on my personal experience.And most importantly they found me a lovely place me & my son can call home.
Mariam · 19 September 2020
Agent replied · 16 June 2024
Thank you for your review! Our aim is to ensure our service is not compromised and we carry on to deliver a five star service to all our tenants and landlords.
★★★★★ 1/5
GoogleLong story but important warning! A month ago I was in the process of buying the flat in Hampton Hill. The sellers accepted my offer of £208,000 (in September it was listed at £219,950) and after I wasted money on the searches pack and a lawyer, they reneged on the deal as they wanted the full asking price. A week later it was off the market and back on with another estate agent, Residenza, for both sale and rental, at £20,000 more, so £239k! The Residenza estate agents are by the way very rude and do not seem to understand customer service. In the 3 weeks it's been on the market with them they have said they've had an offer of £220,000 already but are waiting for a better offer. I expect this is a lie, and given the already untrustworthy nature of the seller I advise caution. Check the living room wall too; it is hollow, meaning the flat used to be a studio.
Madi · 17 June 2020
Agent replied · 16 June 2024
Dear Madi Matei.
Thank you for your Google Review.
I think there has been a misunderstanding for which I can only apologies. The misunderstanding may possibly be due to another agent advertising it previous to Residenza Properties Ltd. Rest assured we at Residenza Properties Ltd do not deal with any of our clients in this manner. I can assure you we were only given the property from the vendor a few weeks ago. What I explained to you was we have been instructed to market the property at the advertised price. We were informed there was an offer with the previous agent but have no idea what happened in regards to this and you are most welcome to come and view the property and we can discuss further. We were initially told to market for rental purposes. I offered to market for sales and which ever option comes first we will proceed with that. Therefore we have had an offer for rental and have gone with the rental and have taken the property off from sales. Once again I can apologies if this issue has confused you but we have nothing to do with the previous offer and this offer was not taken by Residenza Properties Ltd. I hope this clears the air. We be happy to assists should you require.
★★★★★ 5/5
GoogleSara is very professional. Highly efficient, excellent communication. She has been with us every step of the way, she handled everything for us. I would highly recommend her!
Grigoras · 17 June 2020
Agent replied · 16 June 2024
Hi, Thank you for your review. We hope to continue delivering excellent service to all our customers!
Kind regards,
Management
★★★★★ 5/5
TrustpilotWe love using Residenza
We love using Residenza - Mohammed is excellent to deal with - he always returns our calls and answers any questions with great professionalism. He is also keen to help and guide us, we and our tenants always value his input and we wouldnt go with anyone else.
RACHAEL · 19 August 2022
★★★★★ 1/5
GoogleAvoid at all costs. Rented with them on a one year fixed term tenancy. Nothing but problems and lies from the start. Absolute bullies, will try and get money out of you in any way possible. The way they speak to tenants is also disgusting. Their properties are not worth the stress they will put you through!
Laura · 16 April 2023
Agent replied · 16 June 2024
Dear Ms Manning,
Kindly email us and let us know what the issues were. This property is fully managed by the landlord and not Residenza. It is a possibility you have been … More
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend. A trustworthy estate agency. I dealt with Nikki, Mohammad and Wasim. They proactively reached out to me with my ideal property and sorted it out in 3 working days. Fully automated and digital tenancy journey. No issues and accommodating to my needs. Would happily use their services again in the future
M · 27 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
