Rentmyhomecouk London reviews

★★★★★ 5/5

Trustpilot

Great customer service throughout and a positive result!

I was recommended Rentmyhome.co.uk through a friend having always previously used high street agents. I found Rentmyhome to be very responsive to all my queries and offered useful advice during the process of marketing my flat. After only two viewings, we secured some lovely new tenants for a fraction of the £1500 I usually pay in London. I will be using Rentmyhome for my other properties and would certainly recommend them to anyone looking for a different way to find new tenants. Thanks Natasha, JJ, Harry and Robbie for all your help!

Tod · 15 August 2017

★★★★★ 5/5

Trustpilot

Far better than any other estate agent out there........

After looking for a flat for some time and dealing with numerous estate agents I was becoming aware of the extortionate fees that they charge and the slow and sometimes unhelpful service. Rentmyhome were the complete opposite. They were very swift to contact me after my initial interest and kept in constant contact updating me. Once my offer had been accepted they were able to move things along very quickly getting me in my flat 2 weeks earlier than first thought. Excellent company would recommend to everyone and use again!

Abi · 11 August 2017

★★★★★ 5/5

Google

Having shopped around and worked with other agents, a dear friend of mine suggested I use an online estate agent by the name of Rent My Property, I have to admit I was a little skeptical at first but after one phone call with Alex I was sold, he was extremely polite, genuine and put any worries we had to bed, their rates are very competitive and are very quick to come back to you, I really look forward to working with Alex and team for many years to come. I cannot recommend them enough,

John · 22 November 2023

★★★★★ 5/5

Trustpilot

Impressive time and money saving service from a dedicated team

4 high street estate agents were very eager to market our property as it was newly renovated to a high standard and in a great location. These conventional estate agents promised us the world but produced little to nothing so after 2 months of frustration we decided to market the property ourselves through Rentmyhome. In no time we were able to schedule 4 viewings which all took place within 24 hours of each other. The easy online booking system was brilliant in setting the appointments. Showing the property myself was beneficial as I was able to showcase the property with first hand knowledge and interact with the potential renters. To my surprise all 4 viewers immediately placed an offer on the same day and we were even offered more than the asking price. In this whole process the Rentmyhome team was absolutely brilliant and dedicated from start to finish and so much cheaper than high street estate agents. We received wonderful support from Tom who had been faithfully following up with me for months whilst the property was being renovated. He gave great advice on the property value, market changes and got us up and running with Rentmyhome very smoothly. JJ's support with the referencing and Natasha's help with the Tenancy Agreement and Rent Deposit Scheme was absolutely brilliant. I highly recommend Rentmyhome.

Dorothe · 8 May 2017

★★★★★ 5/5

Trustpilot

A must-use service

Having been recommended Rent My Home, I couldn't have been more impressed with such a friendly, efficient & professional service. I opted in for the professional photos that were superb & within 3 days my property was under offer, with the referencing & contracts completed soon after. Our success with Rent My Home encouraged us to use their sister company Manage My Home which has so far been hugely impressive & incredibly cost effective compared to their high street counterparts.

Jack · 27 January 2017

★★★★★ 1/5

Trustpilot

Upfront fees, bad idea!

A word of warning for all the landlords considering to rent through rentmyhome: the upfront fees do not protect you at all if the house is not rented. On top of paying a different estate agency you have to shoulder the upfront cost of rentmyhome... There was no marketing of the property by this company, a part from putting the house into the main search engines. We had one enquiry (not terribly appropriate) in over 2 months of the property being on the market. I had to email the team a few times to ask for advice and, a part from reducing the rent (at no avail), no other suggestions were made. The system may work for small flats, but we just had a really bad experience with a large house in a really nice area in London with a loss of over 700£ on top of all other moving expenses! Everybody has been very pleasant but the results have been a significant loss for us

Stefania · 28 December 2015

★★★★★ 5/5

Trustpilot

Such an easy and stress free experience!

All I can say is that I wish it had lasted longer....!! I instructed rentmyhome on Thursday and by the same time the following week, a lovely American couple had landed at Heathrow and moved in. Rentmyhome provided an electronic contract that I personalised via easy drop down boxes and which my new tenants then signed online in New York. Sarah provided non stop assistance the whole way through the process and couldn't have done enough to help. She then dropped by whilst the tenants moved in with a card welcoming them to the area. I didn't know service like this existed these days, especially from an 'online' agency. I couldn't recommend Sarah and the guys at rentmyhome enough and at nearly a tenth of the cost of the last local agent I used. I'll be coming back.

Oliver · 16 April 2015

★★★★★ 1/5

Trustpilot

Poor service

No one ever answers the phone. I have just moved in and kept being told I will receive the details of the utility providers by email. No email and no response to my chaser. I have no hot water and I have several chronic pain conditions and need to have hot baths to help. I haven’t been told where the meter is and it isn’t in the flat so I can’t even find it all myself. Asked for the complaints procedure and no response. Avoid using this company as all it seems they are after is your money!

Sarah · 4 October 2025

★★★★★ 4/5

Trustpilot

Very Professional

Very Professional. Answering all my phone calls and replying to all my emails.Venita Laxman has been very helpful and patient in answering my questions.She responds to my emails and inquiries in a timely manner, never had a delays with her.

Saranya · 15 March 2024

★★★★★ 5/5

Trustpilot

I have been a landlord with Rent my…

I have been a landlord with Rent my Home for 3 years now. They have surpassed my expectations. In particular Alex Tartov has been amazing in his customer service. Despite difficult situations we have gotten fair conclusions. Tenant for no reason not paying for months and Alex sorted it. His kind and professional manner enables this rapport. The tenant was well looked after and their needs met, this allowed them the cash they needed in the short term but enabled them to still pay monies due. A fair and honest letting agency, something I thought couldn’t possibly exist. A big thank you to Alex and his colleagues. Highly recommended.

Consumer · 15 September 2023

★★★★★ 1/5

Trustpilot

Doesn't deserve even 1 start.

Doesn't deserve even 1 start.To start with. They published the property with £1100. And we agreed and provide all the required information then got a call from one of their employee to BARGAIN on rent. What he said over the phone is: Someone else has already saw this property and they are interested also. (important to notice that we agreed/responded first). Other party is paying more so how much more rent you can pay? I was really in need and had to move out in short period of time. so i agreed to apy £50 extra over what they have published online.Some of the furniture was broken and doesn't required by us. We asked them to remove extra broken wardrobe but they refuse and force us to keep it in the room where we already have fitted wardrobe. Leaving us with small space after having single bed. Cutain pipe was broken. Passage lights were not fully working. Dirty and stiky dining table and chairs with black stains. Ensuite was in pretty bad state too and we ended up never able to use it throughout our stay. They don't seem to be interested in fixing Curtain pipe and other works which was informed at the start of tenancy. I had to email them and tell them i will get it done and teaking it off fro mthe rent then they send someone after two months.Garden was handed over with big grown grass and shrubs and weeds. When asked to cut it and then hand over but they said it's tenant's responsibility to do it. These are only few of the issues list if very long as i moved out of the property no point to mentioned all of them here.When i asked to renew tenancy they again wanted to increase the rent. I got a call to discuss renewal when i was in a meeting. I asked them to ring me later to discuss. He rang me little later and i was still in the meeting. I phone them up next day and i was told that they have already relisted property on market.At the end of tenancy i had handed property back to them in better shape then it was handed over to me at the start of tenancy. Garden was, if not in very good, but in much better shape then it was in the beginning. Chekcout invertory was all good. No faults at all. They still want to find something to claim some moeny from the deposit. So they pick garden. And claimed part of the deposit. Which obviouly i disagreed. We submitted our responses and waiting for Landlord/Agent's response over a month now. I phone them up asking them to submit their respone. The lady was absolute joke and very rude. She advised me that we will look into it when we get time. Legat time limit is 14days to respond. Remember it's been over a month and still waiting for their response. Luckily the deposit was protected. They just deliberately delaying process as they knew that they can't get what they claimed. So unprofessional and so unreliable I can't describe with words.PLEASE do not use this company as staff is very unprofessional and rude. Once you signed the agreement then you will get to see their real face.

Al · 8 September 2023

★★★★★ 1/5

Trustpilot

Doesn't deserve even 1 start.

Doesn't deserve even 1 start.To start with. They published the property with £1100. And we agreed and provide all the required information then got a call from one of their employee to BARGAIN on rent. What he said over the phone is: Someone else has already saw this property and they are interested also. (important to notice that we agreed/responded first). Other party is paying more so how much more rent you can pay? I was really in need and had to move out in short period of time. so i agreed to apy £50 extra over what they have published online.Some of the furniture was broken and doesn't required by us. We asked them to remove extra broken wardrobe but they refuse and force us to keep it in the room where we already have fitted wardrobe. Leaving us with small space after having single bed. Cutain pipe was broken. Passage lights were not fully working. Dirty and stiky dining table and chairs with black stains. Ensuite was in pretty bad state too and we ended up never able to use it throughout our stay. They don't seem to be interested in fixing Curtain pipe and other works which was informed at the start of tenancy. I had to email them and tell them i will get it done and teaking it off fro mthe rent then they send someone after two months.Garden was handed over with big grown grass and shrubs and weeds. When asked to cut it and then hand over but they said it's tenant's responsibility to do it. These are only few of the issues list if very long as i moved out of the property no point to mentioned all of them here.When i asked to renew tenancy they again wanted to increase the rent. I got a call to discuss renewal when i was in a meeting. I asked them to ring me later to discuss. He rang me little later and i was still in the meeting. I phone them up next day and i was told that they have already relisted property on market.At the end of tenancy i had handed property back to them in better shape then it was handed over to me at the start of tenancy. Garden was, if not in very good, but in much better shape then it was in the beginning. Chekcout invertory was all good. No faults at all. They still want to find something to claim some moeny from the deposit. So they pick garden. And claimed part of the deposit. Which obviouly i disagreed. We submitted our responses and waiting for Landlord/Agent's response over a month now. I phone them up asking them to submit their respone. The lady was absolute joke and very rude. She advised me that we will look into it when we get time. Legat time limit is 14days to respond. Remember it's been over a month and still waiting for their response. Luckily the deposit was protected. They just deliberately delaying process as they knew that they can't get what they claimed. So unprofessional and so unreliable I can't describe with words.PLEASE do not use this company as staff is very unprofessional and rude. Once you signed the agreement then you will get to see their real face.

Alpesh · 8 September 2023

★★★★★ 5/5

Trustpilot

We're very happy to recommend…

We're very happy to recommend Rentmyhome's tenant find service. We used the basic package plus photo and floorplan service. The presentation was very good on the online portals of Rightmove etc and we had a good response to our ad.We found a tenant quickly and Katie and her staff in the Customer services dept were excellent from start to finish with a friendly and professional service. Will happily use them again for our next let.

Kay · 2 November 2018

★★★★★ 1/5

Trustpilot

Poor Management

I just wanted to leave some honest feedback with the experience with RentMyHome. My Aunty decided to rent a home via this letting agent. We went to view the property and works were going on so had a look and it looked like a decent property to rent, so decided to go ahead. A date was agreed with the agent and was questioned if the works will be completed, a week before the agent called to say its going to be delayed by a few weeks, such a poor experience as we gave notice to the previous landlords.

Viren · 26 June 2024

★★★★★ 5/5

Trustpilot

RentMyHome is the agency you can trust.

My wife and I can describe our experience with the RentMyHome team as immensely positive. We want to thank Niraj Shah, especially for all the help we received after moving into the apartment.Niraj is always polite, communicative, and genuine in his willingness to help. I wish the whole team all the best and a big Thank you.

Kamil · 11 September 2022

★★★★★ 5/5

Trustpilot

Purely outstanding

I had previously done my research about rentmyhome before taking the plunge and I was definitely not disappointed. There are a lot of agencies out there and it is hard to distinguish yourself with others, but what makes this agency the BEST is their attention to detail and there proactive approach in making sure you are looked after.I would definitely recommend this place and also Katie has been nothing but amazing :)

Mo · 17 May 2019

★★★★★ 5/5

Trustpilot

I signed up with Rent my Home over a…

I signed up with Rent my Home over a year ago and just wanted to give some positive feed back. Debbie and her team go above and beyond in a professional manner in all aspects compared to our previous experience with agents. We are very happy with their service and highly recommend them without hesitation.

Joanna · 7 November 2022

★★★★★ 5/5

Trustpilot

Good experience, great service and excellent value

I had a good experience with Rent My Home from start to finish with a high degree of service and support. I wanted to show tenants around myself so that I could make an informed tenancy decision, using Rent My home made sense and saved me a lot of money! Also I now have all the details set up for if needed for a new letting. I would throughly recommend Rent My Home.

Matt · 16 April 2018

★★★★★ 5/5

Trustpilot

Going the extra mile….

I would like to publicly thank Scott for his willingness to help my son who’s moving into his uni house in October. Scott went out of his way to make sure my sons property was safely delivered to his new address which meant my son could come on home content . He definitely went the extra mile 👏👏👏👏👏

Maire · 12 June 2022

★★★★★ 5/5

Trustpilot

Excellent Service from Rent my home,to…

Excellent Service from Rent my home,to find my dream home, and I couldn't be happier with the experience! They were knowledgeable, responsive, and truly went above and beyond to help me navigate the entire process.They had an in-depth understanding of the local market and were able to find properties that perfectly matched my needs.They kept me informed every step of the way, ensuring I was always up-to-date on the status of my search.They negotiated a fantastic deal on my behalf, and I felt confident in their ability to represent my interests. The property are always Clean, make things easier and comfortable for you.

Dee · 17 July 2025

★★★★★ 5/5

Google

I had the pleasure of working with agent Alex, and my experience was simply wonderful. Contacting him was quick and easy, and throughout the communication, he displayed a warm and friendly demeanor. Alex patiently explained everything with great clarity and attention to detail, ensuring that I fully understood each aspect of the process. I highly recommend Alex for his excellent customer service and professionalism.

Eva · 21 March 2024

★★★★★ 5/5

Trustpilot

Efficient, Helpful, Fast

TBH, I was a bit sceptical about using Rent My Home services, however, I was pleasantly proven wrong. Debbie Diavatis was an absolute star right from start. chasing the matter like her own, listening patiently to your concerns and giving advice on the best course of action. what more would you ask for? I cannot recommend her highly enough.

AMIR · 27 August 2021

★★★★★ 1/5

Google

Phone lines never seem to work. I leave a voicemail with my name, phone number, and get emails back denying they have received any phone calls. Been available to speak for at least 2 full afternoons, but never get a call back. Only emails. No names attached to emails either. Have been asking for receipts of expenses for weeks, they still haven’t sent these through.

Catherine · 17 November 2025

★★★★★ 1/5

Trustpilot

Worst agency ever.99% of their…

Worst agency ever.99% of their properties are nothing like the pictures ,they're old,smelly and full of maintenance problems.They will increase your rent every year,that's why nobody is renewing tenancies with them and have so many properties on the market.Whenever you call them they will lie to you and say the problems will get fixed and then it takes weeks for them to fix something. I've had the ceiling falling in the house and house full of mold ,plumbing issues,that's how old the properties are.Do not thrust their staff or the landlords they represent. Most horrible humans ever that will say and do anything to convince you to rent their so called houses and flats.

Kiki · 7 June 2025