5/5
GoogleWe had a really good experience with rental and sales throughout our tenancy. In particular, Simon has been so helpful and responsive.
Trusted Agent profile · London
Rentals And Sales London reviews
★★★★★
170 reviews across 3 platforms
The Old Court House, Centre Court, 4 Queens Road, London, SW19 8YE
Rentals And Sales's office in London, at The Old Court House, is rated 3.7 out of 5 across 170 reviews on three platforms, including 153 Google reviews rated 3.9.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleVery helpful and polite staff. Especially Alex and Abby. Helped with all enquiries. Always easy to get a hold of.
5/5
GoogleJames was excellent and I would recommend him for top customer service to a landlord. He was super helpful and when asked to measure our flat, went first thing the next morning, measured and reported back that day, free of charge. Helpful, professional and personable.
5/5
GoogleAbby has been amazing with her help with our requests. Thank you Rentals and Sales been beautiful
5/5
GoogleAll following the rolls of renting property
Agent replied · 24 December 2024
Hi, Gordon. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleVery friendly and helpful. Unique personal touch! They do rentals and sales not only to make a profit but to really help people! They really care for their clients. I have been with many rental agents in the past but you will not find such a strong social focus in any other estate agencies. I cannot recommend them enough.
Agent replied · 24 August 2024
This is exactly the heart and soul of the service we aim to provide. Thank you very much for seeing it and commenting on it, it has brought us great encouragement to have your support. All the best to you for the future and Happy New Year :))
1/5
GoogleAWFUL, I’ve never done a review positive or negative, but this agency is unorganised ! The agent ( who was indeed friendly but who was given no info ) was 15 min late and showed me a room which had nothing to do with the SpareRoom add. DO NOT RECOMMEND them, such a waste of my time
Agent replied · 24 August 2024
Sorry to hear this happened to you Olivia. I will look into why this has happened and get back to you. Kind regards Tara
5/5
GoogleVery quick to respond and to resolve the issues. Especially Cheryl and James are very friendly and professional at the same time. Also, if you're a tenant, there is no agency fees! What else would you ask for? I would recommend
1/5
GoogleI called 5 times to try to get booked for a viewing, was promised to get a call back everytime and still no one came back to me! They are not answering even to my emails, worst service i have ever seen!!
Agent replied · 24 August 2024
I am very sorry to hear of your disappointment - to give you an idea , this year we are receiving over 200-300 calls per day - we are one office with generally around 10 properties to let per month We too are finding it frustrating so many people calling for just a handful of properties to rent - It’s crazy what is happening to the london market We are getting exhausted by the needs of so many tenants fighting over a few properties - I wish we had enough to satisfy all demand I am sorry the housing crisis is reflecting badly on us We don’t collect all the good reviews of everyone we make happy as we never have the time but I will be making sure if it in future -
4/5
GoogleI finally did not take a flat from them. When I contacted them, their reply was slow. Thus I called them. Denize who attended my call give me a personal touched service. She response was very in time and coordinated efficiently my viewing. She also gave ma a lot of information which helped me to make a decision and necessary calculation. Though I finally wanted to live in the area that they don't cover, if you look for a property in Wimbledon, I recommend that you contact Denize!
5/5
GoogleRecommendable good team 👍👍⭐⭐🌟🌟⭐ …
Agent replied · 24 December 2024
Hi, Victory. Your feedback is highly appreciated. Thank you for the review!
1/5
TrustpilotDon't bother going to viewings, they won't turn up
Utter disgrace. Not only did they double book a viewing with myself and another prospective tenant, they then didn't even bother to turn up to it, nor contact myself or the other viewer to let us know why. When we tried to phone there was no answer. Never mind the fact I had to phone three times on the day to get the viewing confirmation, which was then sent in broken English. Comically incompetent time wasters. Avoid at all costs.
5/5
GoogleStaff is helpful. Prompt and very friendly.
Agent replied · 25 October 2024
Hi, Gladys. Thank you so much for leaving us a stellar review!
5/5
GoogleVery friendly and helpful staff. Were helpful throughout my tenancy, especially Alex
1/5
GoogleI highly recommend noting that the 5* are from the company or its owner Tara Rex. Update a large portion of the 5 stars happened in quick succession...looks quite obviously to be review rigging. Who Allows landlords not to pay for repairs. And left me without a fully working boiler for two years.
Agent replied · 24 August 2024
Hi Matthew, yes i am the owner of the company and i know from Cheryl the challenges around this situation. WE even waived the check out fee for you, and bore the cost ourselves , because we felt sorry for the situation we had been put in, as an agent on behalf of the landlord. Your Deposit is held with DPS a government deposit scheme and am sure they will ensure the fairest thing happens. Sorry that someone else's actions , is reflecting on us in a bad light. This is unfair on many levels. I hope the situation is resolved for you asap, as i know DPS deal with things in a timely manner. If not, feel free to contact me and i will help you as best as i can
5/5
GoogleVery professional and responsive - definitely recommend
Agent replied · 25 October 2024
Hi, David. Thanks for taking the time to share your positive experience. We truly appreciate it!
2/5
GoogleI don't usually write reviews but I don't wish anyone to pass through the same situation I did. Found a flat I was interested in and gladly paid deposit and signed the contract for renting and moving in the end of February. Said flat had a tenant that basically never moved in there, left only a couple of boxes with shoes and forced the landlord to take the furniture in there (as it previously was advertised as a furnitured flat). Prior to moving in we asked the agency to give us the layout of the house and my flatmate was the one who had to go there to get measurements when I'd like to believe the agency itself should have been the one to get the measurements for us. Less than a week of us moving in, we get a call of urgency about how the current tenant decided they would stay in the flat. I don't understand why they advertised the house in the first place and allowed us to sign a contract when this could have happened. That tenant is someone who gave them more than enough trouble, and while they were protected by their contract, it's ridiculous how this was allowed to happen. Luckily we were able to not get kicked out of our current flat, but I find the situation very upsetting and how they made James shoulder everything by himself. We got our deposit money but are still owed money for the moving van and I don't feel much urgency of them to get that money as "they need to talk to their manager" for weeks. I still sent an email suggesting we would still be up to find another flat through them, but now decided to simply not to work with them anymore. I'm leaving this review for people to be careful and be 100% sure they will not sign a contract for a house they'll never move in to and waste time and money for nothing, like I did. I'm unfortunately very disappointed, while it's not entirely the agency fault, I felt a lot of lack of interest in finding a solution.
5/5
GoogleVery quick, easy and efficent
Agent replied · 25 October 2024
Hi, Amelia. Thanks for taking the time to share your positive experience. We truly appreciate it!
5/5
GoogleAbby, Alex and Simon have been great - they are easy to communicate with and helped us with issues within the house. They are busy people but made sure to keep in contact and helped us when we asked. If going with this agency, I would recommend them, as they are understanding people to work with.
5/5
GoogleVery kind and thoughtful
Agent replied · 25 October 2024
Hi, Pegah. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleVery good experience
Agent replied · 25 October 2024
Hi, Rosemary. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleVery quick, approachable and professional. All questions answered in minutes not days and the whole process was extremely smooth. Particular mention to Afrahim who was very good at communicating updates and negotiating with the landlord on my behalf, most certainly would recommend reaching out to him and the team.
Agent replied · 24 August 2024
Thank you Brandon! We appreciate your positive feedback. Will be sure to pass it to the team. Happy moving and best of luck for the future. 🖖🏽 …
1/5
GoogleHad a viewing booked and confirmed, turned up and waited for twenty minutes before receiving a phone call asking if we were still attending and that an agent called Abby should be there within ten minutes. We waited 25. No one showed up. No word of acknowledgment or apology followed afterwards either. So unprofessional.
1/5
GoogleThe worse agency ever they make me viewing the property and never give me the chance to apply for it they just take my time for nothing I call them many time and still don't have any answer whyNegativeQuality
Agent replied · 24 August 2024
Dear Besa Dear Besa, Thank you for your comment and I am sorry to hear you have had a bad experience when looking for a home through our agency. We will look into this and get back to you asap.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Rentals And Sales London
How many reviews does Rentals And Sales London have?
Rentals And Sales's London office has 170 reviews across three platforms: 153 on Google, 5 on Facebook, 12 on Trustpilot.
What is Rentals And Sales London's rating?
Rentals And Sales London is rated 3.7 out of 5 across all 170 reviews, and 3.9 out of 5 on Google from 153 reviews.
Where is Rentals And Sales's London office?
Rentals And Sales London, The Old Court House, Centre Court, 4 Queens Road, London, SW19 8YE.
