Rentals And Sales reviews

★★★★★ 5/5

Google

I’ve been with R&S for over 4 years now. There were some initial issues when I moved in as the previous tenant hadn’t arranged the end of tenancy clean and this hadn’t been checked before I moved in, there were also some other problems with the flat, however they sorted out the problems quite quickly. Since then, I have found them helpful and responsive and the service has definitely improved over the last couple of years. I’ve recently requested they improve the insulation in the flat and new heaters which was approved and done very quickly. I’ve also had a new kitchen fitted, new fridge, oven and washing machine. Occasionally requests can slip through the cracks and have to be chased however they do act quickly once chased. Staff and contractors are always polite and friendly and I really have very little reason to complain.

Jordan · 17 December 2024

★★★★★ 5/5

Google

Abby went above and beyond to ensure everything ran smoothly, always offering helpful advice and keeping my best interests at heart. If you are looking for a dedicated and proactive estate agent, I highly recommend Rentals and Sales, they truly deliver a first class service. One of the few companies left who provide personal service these days.

Robert · 18 April 2025

★★★★★ 1/5

Google

This company facilitates rogue landlords - avoid like the plague! Our experience with RentalandSales was terrible from start to finish. We had to report them to Merton Council due to serious disrepair that was repeatedly ignored. The council gave them three months to fix the issues or face a fine. When the work was finally done, it was to a poor standard, exposed copper pipes down walls that scald when you touch (is that legal), and structural damage from a leak left unrepaired. I’ve now seen that the property has been put back on the market just a month after we moved out, with none of the issues resolved and the rent increased by 30%. (check rightmoves - Willmore end SW19). This company shows a complete disregard for tenants’ wellbeing. Avoid renting from them at all costs.

Ama · 10 October 2025

★★★★★ 1/5

Trustpilot

Avoid This Agency, Appalling Service

Our experience with RentalandSales was terrible from start to finish. We had to report them to Merton Council due to serious disrepair that was repeatedly ignored. The council gave them three months to fix the issues or face a fine. When the work was finally done, it was to a poor standard, exposed copper pipes down walls that scald you if you touch, and structural damage from a leak left unrepaired. I’ve now seen that the property has been put back on the market just a month after we moved out, with none of the issues resolved and the rent increased by 30%. I'm tempted to escalate again - Its apparent that this company facilitates non compliant and rogue landlords and in the process shows a complete disregard for tenants’ wellbeing. Avoid renting from them at all costs.

Ama · 6 October 2025

★★★★★ 5/5

Google

Flat was nice and clean when we arrived. Any requests made were dealt with. Rentals and Sales were always great at dealing with any maintenance issues. All staff were always polite and helpful whenever we needed help.

Imtiaz · 11 July 2025

★★★★★ 5/5

Google

Micah was very respectful. He took his time to explain things to us and was able to answer all our questions.

Gladys · 14 November 2025

★★★★★ 5/5

Google

Micah has been really helpful throughout the renting process and has responded quickly and professionally to any queries I’ve had

Shona · 19 August 2025

★★★★★ 1/5

Google

Guys this company will steal your deposit! The people who work there especially Costa and Alex are fraudsters! They took my 1 week deposit and gave the property to someone else and now I’m trying to get it back for two months now I even went to their office and they are making ridiculous excuses! DO NOT TRUST THEM!

Naseeb · 25 August 2023

★★★★★ 5/5

Google

I had a very positive experience when requesting information from Abby. Who was very knowledgeable and informative about a property I was interested in. She was very professional as was the company as a whole and I would not go to anyone else! Thanks Abby and team.

Chloe · 26 April 2024

★★★★★ 1/5

Google

I rented a place for almost 4 years and ended my tenancy more than 3 weeks ago. There's absolute no communication on returning my deposit, although I thought there was a great collaboration, I would advise to not partner with them, once you're out they really don't care about their customers. I have trouble sleeping at night and it's caused my stress and anxiety the fact that they're holding my deposit for absolute no reason and they are not communicating anything to me, their inventory process is the slowest, it feels like it's intentional to keep people's money or not even care you may need those to pay another deposit somewhere else. Update 1: after more than 4 weeks the agency said they have provided me the full deposit (which I still have not yet received by the way and today is 5 weeks since we moved out) . I had to use all my powers, free time, resources and evidence to ensure they don't take any deductions. The fact that they were so quick to take deductions without any proof on how the property looked like at the check in amazes me. On top of that, their agent made a mess in the bathroom floor as they entered with their dirty shoes on and then had the audacity to say it wasn't clean. The photos on their own inventory report proved that was the case. Not only that but they haven't apologised for being so slow with sending the inventory report nor their finally deductions and they haven't appreciated that I have left the property more clean than it was at the check in. As a service provider you should treat the client's money with the utmost respect and urgency to give those back in a timely manner, as well as treat me fairly. You have failed me on those things! Update 2: the agency still have not approved my DPS claim of my deposit in full although they confirmed 11 days ago they have done so. Although they keep saying they're doing everything they can in their reply here. actions speak louder than words.

Alexandra · 17 December 2024

★★★★★ 1/5

Google

Very unprofessional agency. I had a confirmed appointment, yet when I arrived no one could be contacted. The phone was switched off and calls to the office were unanswered. No explanation or apology was given. A complete waste of time.

K · 16 February 2026

★★★★★ 1/5

Trustpilot

Avoid This Agency - 0 stars if I could

Our experience with RentalandSales was awful. We had to report them to Merton Council after months of ignored repairs. The council gave them three months to fix the issues or face a hefty fine. When work was finally done, it was poor quality, exposed copper pipes that can scald you if you touch them (is that legal?) down walls and structural damage from a leak left unrepaired. A month after we moved out, the same property was listed again with none of the disrepair fixed and the rent increased by 30%. (See rightmoves Willmore end sw19)

Amashmos · 6 October 2025

★★★★★ 1/5

Facebook

Avoid This Agency, Appalling Service and Unsafe Property Management Our experience with RentalandSales was terrible from start to finish. We had to report them to Merton Council due to serious disrepair that was repeatedly ignored. The council gave them three months to fix the issues or face a fine. When the work was finally done, it was to a poor standard, exposed copper pipes down walls, and structural damage from a leak left unrepaired. I’ve now seen that the property has been put back on the market just a month after we moved out, with none of the issues resolved and the rent increased by 30%. This company shows a complete disregard for tenants’ wellbeing. Avoid renting from them at all costs.

Juliet · 6 October 2025

★★★★★ 5/5

Google

Not only are these guys excellent letting agents; managing my property efficiently and securing decent tenants where necessary, but Tara-the owner, is an expert in housing and the ever increasing world of landlord compliance. To be able to “talk to the boss” in the current climate of faceless corporations is amazing and boy, does she know her stuff. A company that look after their landlords and tenants alike. Highly recommended.

Segs · 17 December 2024

★★★★★ 5/5

Google

Need urgent help We are locked out of our property as the door is broken and there is no emergency contact!!! Please come back to me asap Edit: Have now spoken to James and Simone and they have sent a locksmith out the same day. Frustrating it was so hard to get through in the first place but glad it was sorted so quickly

Jamie · 1 January 2025

★★★★★ 5/5

Google

Great service from the estate agency. They responded quickly to an issue with the dishwasher and arranged a replacement without delay. Very efficient and helpful.

Sergey · 6 January 2026

★★★★★ 1/5

Trustpilot

Absolute scamming company stay away

Harry · 11 June 2026

★★★★★ 1/5

Google

For viewing the agent essentially just opened the door and I checked around myself. After I was told I’d be contacted, they didn’t put in my offer until I chased several times. The impression was that nothing would be done unless I called. During the call when my offer was finally made, or so I was told, I had no real confirmation of that other than, “I have” During the time I was waiting for landlord to respond to offer, at least that’s what I was told I was waiting for, I made calls and emails no responses to emails or call backs even though Simon said I would be called back “shortly” after meetings. The only response I got to my emails was that it had been given to someone else and no feedback was given on that. I think having, or even landlords having a preference for tenants according to various qualities and agents qualifying according to these is part of the job. I know as I’m an agent myself. But not even explaining what’s happening, giving the impression a tenant is just being ignored or being treated less importantly without explanation, especially during something that can be stressful like moving house is not got practice in my opinion.

Victor · 26 October 2023

★★★★★ 1/5

Google

An agency in which the agent deceives a potential tenant. I was with my fiancée meeting an agent named Alex. at the meeting, talking to him, he assured us of a complete renovation of the kitchen and bathroom because they are in a terrible condition (it's about the apartment on SW20 BUSHEY ROAD). after a few days after viewing the apartment, the agent stopped replying and answering the phone. when I went to the agency to talk to him, his colleagues told me that: 1. nothing would be done there 2. the agent didn't tell us the truth 3. The agent named Alex had no idea what was in the apartment and what wasn't there. besides, when we asked him when the renovation of the kitchen and bathroom would start, he replied that a holding deposit had to be paid and he stopped answering questions related to what he told us while viewing the apartment and avoided the topic. I will never try to rent any property from such a fraudulent agency again

Piotr · 25 August 2023

★★★★★ 1/5

Google

For viewing the agent essentially just opened the door and I checked around myself. After I was told I’d be contacted, they didn’t put in my offer until I chased several times. The impression was that nothing would be done unless I called. During the call when my offer was finally made, or so I was told, I had no real confirmation of that other than, “I have” During the time I was waiting for landlord to respond to offer, at least that’s what I was told I was waiting for, I made calls and emails no responses to emails or call backs even though Simon said I would be called back “shortly” after meetings. The only response I got to my emails was that it had been given to someone else and no feedback was given on that. I think having, or even landlords having a preference for tenants according to various qualities and agents qualifying according to these is part of the job. I know as I’m an agent myself. But not even explaining what’s happening, giving the impression a tenant is just being ignored or being treated less importantly without explanation, especially during something that can be stressful like moving house is not got practice in my opinion.

Victor · 25 August 2023

★★★★★ 1/5

Trustpilot

Wasting your time

Arranged a viewing and Ruffa, one of their agents, was already coming across as utterly incompetent and disorganized. Multiple emails and calls go unanswered. Sure enough, as many others have pointed out, you will be wasting your time with this unethical, unprofessional, disrespectful outfit. Despite setting up a viewing appointment and specifically asking Alex at the office to let us know if something comes up, they didn't, and we almost wasted 2 hours of our day to come to a viewing in Wimbledon. We only got lucky that the previous tenant was there and kindly gave us a quick tour. They treat people like dirt not humans who have busy lives. Stay clear.

Michael · 5 July 2023

★★★★★ 5/5

Google

Incredible service, managed to work out timings so we could view all the properties we wanted to on the same day. They were prompt and supported us through the whole processs!

Lauren · 10 August 2025

★★★★★ 5/5

Google

Great experience. Everything went smooth and the communication was great. Alex was very professional and helpful, he was there whenever I needed him. Very happy!!

Roland · 25 August 2023

★★★★★ 5/5

Google

Excellent, professional and kind service. The staff responds promptly both to my requests as well as to those of my tenants, and they action concerns always very efficiently. I could not ask for a better service for the full management of my property. I highly reccomend RentalandSales

Marta · 3 December 2024