Trusted Agent profile · London
★★★★★
170 reviews across 3 platforms
The Old Court House, Centre Court, 4 Queens Road, London, SW19 8YE
Rentals And Sales's office in London, at The Old Court House, is rated 3.7 out of 5 across 170 reviews on three platforms, including 153 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleExcellent, professional and kind service. The staff responds promptly both to my requests as well as to those of my tenants, and they action concerns always very efficiently. I could not ask for a better service for the full management of my property. I highly reccomend RentalandSales
Hi, Marta. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleWe are excited to move to the property. We like very much and waiting for the response from your side.
Thank you, Yaswanth, for your enthusiastic review! We're thrilled to hear you're excited about the property and look forward to assisting you further, please feel free to reach out if you have any questions.
1/5
GoogleRubbish for sales. Called for a viewing which got cancelled and rescheduled twice. This took so long that when the day of the viewing arrived, the property already got an offer and they cancelled the viewing 2h before it was supposed to happen. All the employees seem very young and not experienced in sales.
I apologise for the inconvenience you have experienced with our services. I would like the opportunity to discuss this matter further with you. After conducting a thorough search of our database, I was unable to locate any records pertaining to you in relation to any of our sales properties. Could you please contact me directly at your earliest convenience so we can resolve this issue together. Thank you
1/5
GoogleI can’t explain just how bad this estate agency is. We had many problems whilst renting that were not fixed. Lack of communication. Safety issues that were never addressed. Very good at asking for you money but when it comes to the welfare of their tenants could not care less. Even spoken to the law centre for legal advice and they told us to get out of the property asap and still waiting for our deposit back with nothing more than being told ‘they’ve forward it on to finance.’ Out of all the properties I’ve lived in this is, by far, the worst estate agency. I would not use them again to rent a house from.
Hi Ash sorry to hear these comments - I was a homeless teenager before I started my company and I’ve gone out of my way to ensure landlords and tenants are safe - since 1990 ! I will look into this one and see what it’s about - sorry you have been left feeling like this - I will look into this one today
5/5
TrustpilotA really great experience from start to…
A really great experience from start to finish. The team was friendly, professional, and always willing to go the extra mile. Communication was clear and consistent throughout, and it genuinely felt like they had my best interests at heart. They were proactive, helpful, and made the whole process feel smooth and straightforward. Would happily recommend to anyone looking for a reliable and approachable lettings company
5/5
GoogleIt was very smooth process to start renting my flat, and Alex was very responsive and reliable.
Thankyou so very much for this positive review, we appreciate the feedback very much, Happy new year to you!
5/5
GoogleWe are deeply grateful for your team's professional, knowledgeable advice and assistance in managing our property over the past 32 years. We appreciate everything your team has done for us.
Hi, Margaret. Thank you so much for leaving us a stellar review!
5/5
GoogleThe agent was very kind, patient and thorough throughout the viewing. He also was very professional and gave me any clarification needed.
Thank you for your wonderful review! We're delighted to hear that our agent provided you with kind and thorough service during your viewing. Your feedback reflects our commitment to professionalism and customer satisfaction. We appreciate your recognition and look forward to assisting you again in the future.
5/5
GoogleThey have been most helpful with my move out of the property. Quick turnaround on deposit and partial rent refund. Big thanks Simon, Abby and Alex.
Thank you so much for your feedback - means the world 🖤🖤🖤 best wishes in your new home 🔥❤️🔆 …
1/5
GoogleAbsolute horrible experience. My first viewing appointment was cancelled 40 mins before because the tenants suddenly decided they didnt want to let us in. Whilst annoying, not the agents fault. I had however taken the day off work to view the property. The viewing was then rescheduled to the following Monday (i again had to change workshifts). I rang the agency 1 hour before to check all was going ahead after the last experience and this was confirmed to me over the phone. Upon arriving however, i was left standing for 30 minutes... with no sign of the agent. I called the office and was told that the agent had instead gone to the garage with her car! The agent on the phone however assured me she would be on her way shortly. So 55 minutes in the wind and rain and still no sign. So i rang again and was told SHE WASNT EVEN COMING! she told me that because she had no car, she had no way of getting to me... aparently it was too difficult to catch a bus, send someone else or even inform me! The unprofessionalism is too much! I pied off rescheduling it YET AGAIN and will never use this company ever again. Imagine if you needed a dishwasher fixed... you'd be waiting a year!NegativeProfessionalism
Hi, i am sorry to read your review. On first enquiries, it seems a few factors all went wrong at the same time and thus caused this inconvenience to you and embarrassment for us. We will get in touch and seek to compensate you for your time wasted in this instance. I am so sorry you had a bad experience with us. we will do what we can to try and put it right, Kind regards Tara Rez Founder --
5/5
GoogleHappy with the service, trustworthy genuine estate agents, thank you
Thank you for your kind words, Zaher! We're thrilled to hear that you had a positive experience with our team. Your trust means a lot to us, and we look forward to assisting you with any future real estate needs.
1/5
GoogleNo responsive on any issues! They only know when to send an invoice to pay the rent! We waited 3 months for them to change faulty Fire alarm! Do not rent from them! We moved to filthy flat!! Rats in the garden! They asked us to take a picture of the rats and deal with it ourselves! We are waiting for deposit back - 2nd month now! DO NOT RENT FROM THEM!!!!!! Awful companyNegativeResponsiveness, Quality, Professionalism
HI Marcin - I am really shocked to read this. I am really sorry if this has been your experience of our agency - i am going to look into this immediately,
1/5
GoogleFor your sanity. Do not waste your time. Either as a tenant or as a landlord. We had problems from the VERY FIRST DAY of our tenancy and it never improved. They do not listen to concerns and drag out maintenance, even when potentially dangerous. They lie and make up conversations that have never happened.
Hi Brodie Just checking where you live to see what has happened here . 03/10/23 - so we checked where you lived, as you are no longer in residence and can confirm the last time you reported some maintenance issues to us on 3rd April 2022 this was sorted asap, invoices were paid 25 April to two different contractors who carried out works. I am not sure who you reported your maintenance to, but there is nothing on our system or reported on our tenant portal since then, If you can provide more information, i will certainly look into for you. we are particularly concerned with your comment about letting you live in dangerous conditions, Please advise urgently . Thanks
1/5
FacebookProbably the worst lettings agency I've dealt with. At first, we got forced to take the tenancy up early "due to the landlord wanting it" - a shady tactic but we went along with it, so we were paying for two places. Then came the real fun. The apartment was riddled with issues - mould, broken boiler, broken fixtures. The mould wasn't a result of us, we were keeping the windows open even in the winter. In fact we ended up buying expensive product to remove the mould and spent hours each week doing so. Lettings agency didnt' care, they effectively told us to take it up in court. The landlord actually came over and had the audacity to shout at me despite knowing that I was fixing most of the apartment's shortfalls for her! We had no help from the lettings agency, boiler still has intermittent issues along with a bunch of other issues. At the end, they gave us a cleaning fee which I won't even get into, absolutely scum practises. Long story short; I submitted proof of their lies and they didn't even have the courtesy of responding properly. We aren't going to bother disputing it any further, we moved out 2 months (still were paying for the old apartment) ago and are extremely happy with our new place/landlord. No care in the world that my asthma was being triggered because of the mould. Couldn't even be bothered to offer an apology despite the proof we submitted. I write this review so everyone is aware of how useless their team is. Only rent through these guys if you are 10000% sure the landlord isn't a psycho, because the team will do nothing to help you.
I am so sorry, upset, gutted, almost distressed to read this. i will be doing a full investigation and then i will be confronting the guilty parties. Some landlords are very abusive and as an agent - we have to start learning to safe guard ourselves. We have no problem fixing things as we have a full time builder that works for us. Also, we have been in business 30 years and i can honestly say no one has ever been ripped off by us in that time , sometimes you get bad reviews - through no fault of your own - this is one of them. We are agents at the end of the day, trained to give skilled and expert advice - whether a landlord chooses to listen to us is another story. i am very disappointed that we as an agency are being tarred by this brush . i will be takign this further.
5/5
GoogleSo far, after 4 months, I'm happy with R&S. The whole process of finding and moving to a new flat was smooth and Alex has been helpful throughout the whole process. Minor maintenance work in the flat was also handled.
5/5
GoogleGreat agent super responsive
Thank you for your positive feedback! We're thrilled to hear that you found our agent to be responsive and helpful. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!
3/5
GoogleI had to chase at every step. Wanda from rental and sales worked at a slow speed. I made an offer for renting a flat and more or less it was immediately accepted. I had to email to check references were confirmed, how I paid my money owed, how to view the contract again and when the move in date was. She was slow. Others at rentalandsales (James and Max) helped me to chase things a little quicker hence a slightly higher rating. I have just moved in and there are little niggling issues with the property but of course, Wanda has not emailed me back regarding when my inventory will be sent out. I have photographs regarding dirty carpets, chipped cupboards and lots of broken blind cords. Also, having previously rented, I have always had my own DPS reference to enable me to log on and check where my deposit money is. Having read some Google reviews, I'm concerned that this is not the case. Anyway, over the course of the lease I hope everything goes ok, and that the issues mentioned before are not going to continue. UPDATE: Had a broken window handle on a window that blows open wide at 11am on Sunday. I reported on tenant zone and rang immediately. They've sent to the maintenance team and nothing still 3 hours later. The window is blown wide open and is a huge security risk, I do not feel safe staying here tonight. The emergency procedures you follow need to be looked at. You are supposed to attend to emergency repairs asap and this is definitely not quickly. What does my rent payment go towards?
Hi Hannah im really sorry to hear this - and thank you for bringing this to our attention ... on here. - I'd be grateful if you can call the office and speak to me about this, when you have time. Re your deposit - because as an agency we do not hold your deposit- we have to register it within 30 days of your tenancy with the government backed DPS and send over the prescribed info. - From records i see that as soon as we received the deposit monies from Goodlord it was sent to DPS, so you will be contacted by our accounts department shortly - if they haven't already . The other queries we will get back to you on email . Look forward to speaking to you if you can call too. Thanks Tara
5/5
GoogleGreat! Very friendly and helpful. I would highly recommend.
Thank you for your wonderful feedback, Tristan! We’re delighted to hear that you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to serving you again in the future!
5/5
GoogleYes! I have a home from next week in Wimbledon! Thanks to the amazing staff from Rental and Sales. They are super friendly and helpful. They really care for their customers. They work extremely quickly. I've never seen such a professionalism and social care from an agency (and this is my ninth move within four years in London, so I've seen many agencies). If you need to rent or buy in SW London: contact them! They should use the motto: the rental and sales agents who care about you!
Hi Joel. It's been a pleasure to help you find your new home. We wish you all the happiness and luck for the future. :)
5/5
GoogleAs a current tenant, my experience dealing with Abby and Alex has been seamless - especially helpful being new to the UK market from overseas. Thank you both for the ongoing assistance!
1/5
GoogleI went to view a property which went quite well. But then it all went downhill. I made sure I called early the next Monday to request an offer form which they said they’ll be sending but it wasn’t sent so I called again by the end of the day and finally got it. I called and emailed everyday to follow up the offer but agent wasn’t there and always got passed around. I finally received a call to find out the offer was refused. I’m writing this because I’ve noticed stark differences from another letting agent from a different company to where I just recently secured a heavily sought after property. He gave advice and tips on how to make an offer to the landlord so I’ll have a good chance of getting accepted.
1/5
GoogleTurned up to view at 11. No sign of agent. Called the office to be told the property had gone that morning and we should have had a text message. Text message came through AFTER we had that phone call. Surely with a viewing that soon someone should have rung us? Dis-respectful and unprofessional.NegativeResponsiveness, Quality, Professionalism
Hi Chris , very sorry to hear this happened to you , will look into it and get back to you. I apologise for your wasted time ..
5/5
GoogleExcellent customer care
Thank you, Jothi, for your kind words! We're thrilled to hear that you had an excellent experience with our customer care team.
5/5
GoogleAlex was very professional and allowed us as much as we needed to view the properties he showed us. We really appreciated his time and patience
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rentals And Sales's London office has 170 reviews across three platforms: 153 on Google, 5 on Facebook, 12 on Trustpilot.
Rentals And Sales London is rated 3.7 out of 5 across all 170 reviews, and 3.9 out of 5 on Google from 153 reviews.
Rentals And Sales London, The Old Court House, Centre Court, 4 Queens Road, London, SW19 8YE.
