Trusted Agent profile · London
★★★★★
371 reviews across 2 platforms
Palace View, 131 Lambeth Road, London, SE1 7BT
Prime's office in London, at Palace View, is rated 4.7 out of 5 across 371 reviews on two platforms, including 334 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAs a remote landlord, I’ve had great support and a positive experience of many years working with these guys, renting out my properties.
Thank you Steve, this is very kind feedback, which I will forward to Shannon and her team.
5/5
TrustpilotI’m a landlord with prime London and…
I’m a landlord with prime London and I’ve been very impressed with how professional they’ve been. I would highly recommend them to any future landlord looking for expert advice.
Thanks for your review Paul
5/5
GoogleI can’t give more recommendation to Tom Bradley, who I have liased with a number of times from Prime London Residential. His knowledge of the market has totally reassured me that I’m speaking with an expert willing to go the extra mile too. Thank you, Tom, for such a positive experience.
5/5
GoogleHad a very good experience with Kate at Prime London as our property manager. Always really friendly and very prompt in response helping us with any issues we had.
5/5
GoogleRight from our initial meeting, the prime London team took the time to understand my specific requirements and preferences. I was especially impressed by Aria and how she kept me well-informed at every step, promptly addressing my queries and concerns, which significantly reduced the stress associated with property hunting.
5/5
GooglePrime London contacted me offering to help sell my property which had been up for some time and I was very impressed with their service. Aria and the valuations team gave me more of an insight to the current market and price point to reach a successful sale. Definitely recommend.
5/5
GoogleNo lies and then long tie-ins like all the corporates, honest advice given. We have found it to be smarter, and better off, if you take it
5/5
GoogleThe teams in depth knowledge of the London residential property market is second to none. I was curious about the value of my property and Aria and the valuations team were extremely helpful. This has definately helped moving forward now having the knowledge they provided. Would definitely recommend.
5/5
GoogleRight from our initial meeting, the prime London team took the time to understand my specific requirements and preferences. I was especially impressed by Aria and how she kept me well-informed at every step, promptly addressing my queries and concerns, which significantly reduced the stress associated with property hunting.
5/5
GoogleVery professional and impressive service Prompt communication, accurate descriptions and generally very helpful. Nothing was too much trouble and they kept me posted throughout with timely and clear information - even over the weekend. Would highly recommend
Thanks for your review Lee - I hope you enjoy the flat!
5/5
TrustpilotWhen we decided to sell my property we…
When we decided to sell my property we contacted Prime London to request a valuation and since step 1 they have so so helpful, Aline specially was very understanding towards our expectations. It was great to work with her to achieve our final sales price. It would recommend then.
5/5
GoogleVery quick and good service, very easy to communicate and very happy to have found a rental property through them
Thanks for your review Ziyad
5/5
GoogleI have used PL both as a landlord, and now as a vendor too. Having used many others over the last twenty, years, they are the best by some distance. Even in the last year they have always maintained full connectivity with me, and by the looks of things, have increased staff. Hats off to Joseph, and the rest of the team too.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMatthew’s level of service made a typically stressful time, an enjoyable one. His market knowledge and communication skills twinned with his desire for top quality service shone through and made our decisions a lot easier. I would certainly recommend Prime London Residential and Matthew.
1/5
Googlenever got my deposit back
Dear Danny, It seems there is a mistake with this review. This may be for a similarly named company or the very similarly named London hotel, as has sadly been the case previously, and we are often confused with. For completeness, and to assure this, I’ve had a look at our recent tenancy deposit returns, and there are no individuals named Danny within the last quarter. At our firm, there is a formal process for deposit returns, in accordance with the scheme rules for MyDeposits. We hold a huge number of these deposits without any issue at all. There is no possibility that a deposit is simply not returned, unless of course there are rent arrears or damage at or above this value. Again it seems this is not for us, but I trust this clarifies regardless.
5/5
GoogleExcellent experience, and with Matthew Norris in particular, as we completed on our property recently. Very helpful and responsive. No complaints at all.
5/5
TrustpilotVery pleasant people to deal with and…
Very pleasant people to deal with and sold the property quickly. I can certainly recommend this company to anyone. Brilliant 👏
Many thanks for your review Peter
5/5
GoogleI’ve been renting a flat through prime for the past two and a half years and my experience has been excellent.
5/5
GoogleI couldn't have asked for a better experience working with Byron Dixon. He made the process of finding a rental property in central London a breeze. His knowledge of the market and dedication to finding the perfect match for tenants is unmatched.
5/5
TrustpilotI recently bought a new home in…
I recently bought a new home in Belgravia through Bryce at Prime London and I would highly recommend him.
Thank you Mo for your review of Bryce. The property is really something!
5/5
GoogleExcellent agent! With the help of Matthew, I have successfully rent a satisfactory flat even connecting remotely and virtually.
5/5
GoogleThe agents were very prompt with all their responses, scheduled two viewings with us and provided all the necessary information / support! Was a very easy process.PositiveResponsiveness, Professionalism
Thanks Hashir - we always aim to provide an easy process!
5/5
GoogleAs a landlord, I trust Byron implicitly with finding tenants for my properties. He understands the importance of matching the right tenant to the right property and has never disappointed. Byron’s professionalism and dedication are second to none.
1/5
GooglePoor service. Especially in management. 🤦🏻♂️😒 …
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Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
