5/5
GoogleAmazing service from Olivia at Prime London. My family and I could not ask for much better, all queries and issues got resolved immediately! Such a great team at Prime London!!
Trusted Agent profile · London
Prime London reviews
★★★★★
371 reviews across 2 platforms
Palace View, 131 Lambeth Road, London, SE1 7BT
Prime's office in London, at Palace View, is rated 4.7 out of 5 across 371 reviews on two platforms, including 334 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GooglePrime London and Matthew have been very smooth and easy to work with, they helped me find an apartment to live in and had me moved in within a week.
5/5
GoogleA great service provided from the team right from the start. Aria and the valuations team reached out and responded almost instantly throughout to ensure my sale was completed smoothly.
5/5
TrustpilotRent.
Rented a property through Shannon, the process couldn’t have been easier, and the levels of customer care and professionalism was excellent. Made the entire process simple, quick and painless
5/5
GoogleShannon managed my apartment brilliantly. Her attention to detail and market expertise made the experience hassle-free. I highly recommend her for exceptional property management in the city.
5/5
GoogleIt has been a pleasure to work with Matt and Prime London for last 2 years. The service provided to myself and my tenants has always been fantastic.
5/5
GoogleWe had a tenancy with Prime London for a few years and found them to always be responsive throughout. Our main liaison was Olivia who was absolutely great!
5/5
GoogleAline has made the difficult process of renting a property a walk in the park! Grateful for her support throughout. I would highly recommend Prime London Residential!
5/5
GoogleExcellent and very efficient experience with Matthew Norris. He was responsive, proactive and understood our need to move quickly on the apartment. A pleasure to deal with.
5/5
GoogleHad a really great experience with Prime London Residential. They made the process of finding my home so easy! Especially impressed with Tom’s friendly manner and expertise.
5/5
GoogleI'd like to express my gratitude to Byron Dixon. He's skilled at finding properties, and he assisted me in buying a lovely house in London.
5/5
GooglePrime London have always supported me to find the best tenants. I wouldn’t have any other agency manage my portfolio. Olivia and Matthew have been great.
5/5
GoogleShannon and the prime team at Belgravia office have been amazing in renting me my apartment! Thank you so much!
5/5
GoogleAria maintained an open line of communication, keeping me well-informed about the valuation process and ensuring that all my questions and concerns were addressed promptly.
5/5
GoogleFantastic service and professionalism from Tom Bradley at Prime London. He was always to hand throughout the process, always very insightful and would highly recommend
5/5
GoogleI'm appreciative of Byron for guiding me through my first home purchase in London. He's highly knowledgeable and made the process very manageable.
1/5
TrustpilotTerrible agency!
Terrible agency!! They do not care about you at all. Do not even do the absolute MINIMUM. AVOID.
Agent replied · 31 May 2026
This is a fake review along with others all posted at the same time. This is known to us already.
5/5
GoogleTom Bradley helped us a lot with renting in this busy time. And all staff in Prime London Residential are so kind and helpful.
5/5
GoogleHad the opportunity to learn about how Prime could help me through a conversation with Devon. Very knowledgeable guy, I appreciate the help.
5/5
GoogleI had a wonderful experience with Prime London Residential. Ellie especially is very helpful and knowledgable, I would 100% recommend them to anyone.
5/5
GoogleIt has been a pleasure working with Olivia from Prime London Residential, always satisfied with this team renting and managing my properties.
5/5
GoogleI would like to mention Shannon who has been brilliant working in the lettings department there is never a time when she cannot help whatever the issue, Thank You for the last few years. Neil
5/5
GoogleIt was a pleasure working with Aline from Prime London Residential, honest straight forward estate agency, good manners, professionalism and friendly.
5/5
GoogleFantastic service from Devon. Couldn’t ask for much more. Would recommend Prime London and Devon any day of the week!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
